Abstract: The present remote support system is provided as an information processing system including an image forming apparatus, an information processing apparatus, and a relay server. The present information processing apparatus obtains a first session ID and temporary authentication information for communicating with the image forming apparatus via the relay server by transmitting a request to the relay server, and the information processing apparatus displays the temporary authentication information on a display. Also, the present image forming apparatus accepts temporary authentication information via user input and uses the temporary authentication information to transmit a request to the relay server to obtain a second session ID for communicating with the information processing apparatus via the relay server.

Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.

Abstract: A relay server associates an account of an MFP (image processing apparatus) and an account of an operator PC (information processing apparatus) in a case where remote support for the MFP by the operator PC is started by using a support room assigned to the MFP. In a case where an extension of the remote support is requested from the operator PC after a reconnection by the MFP is performed, the relay server identifies a support room newly assigned, due to the reconnection, to the MFP 101 that is the target of the remote support, based on the account of the MFP associated with the account of the operator PC. The relay server transmits to the operator PC a support room ID corresponding to the identified support room.

Abstract: In an information processing apparatus, a mode for transmission to an image processing apparatus that is supported via a relay server is decided, and video is transmitted via the relay server to the image processing apparatus in accordance with a transmission setting corresponding to the decided mode for transmission. Also, if the decided mode for transmission is a mode in which video that captures a portion of a screen displayed on a display unit of the information processing apparatus is transmitted, a frame for deciding a region to be captured is displayed on the display unit of the information processing apparatus, and video internal to the frame is transmitted via the relay server to the image processing apparatus.

Abstract: An information processing apparatus according to this invention, when accepting an instruction to execute a job based on a history of a previously executed job, identifies settings allowed to be reflected to the job to be executed based on the instruction from among settings of the previously executed job. The information processing apparatus executes the job based on the instruction according to the settings obtained by reflecting the identified settings to default settings of the job to be executed.

Abstract: An image processing apparatus capable of communicating with an external apparatus via a network registers a transfer setting containing an ID for identifying destination information stored in the external apparatus to transfer received image data, acquires the destination information corresponding to the ID contained in the registered transfer setting from the external apparatus, and transfers the received image data using the acquired destination information. When the destination information cannot be acquired, a cause why the destination information cannot be acquired is determined, and if the cause why the destination information cannot be acquired is due to a communication error with the external apparatus, the registered transfer setting is not invalidated and when the cause why the destination information cannot be acquired is that no destination information corresponding to the ID is stored by the external apparatus, the registered transfer setting is invalidated.

Abstract: An HTTP relay server determines whether a communication partner device is a supporting device or a supported device, using a device management table. Further, the HTTP relay server determines a state of a state (used or unused) of a URI indicating an area where support data are temporarily stored, and a device using the URI (device ID), using the URI management table. When access (communication request) is received from an image forming apparatus, the HTTP relay server assigns the image forming apparatus to an unused URI. Further, when access (communication request) is received from an operator PC, the HTTP relay server assigns the operator PC to an URI used by the supported device.

Abstract: An HTTP relay server determines whether a communication partner device is a supporting device or a supported device, using a device management table. Further, the HTTP relay server determines a state of a state (used or unused) of a URI indicating an area where support data are temporarily stored, and a device using the URI (device ID), using the URI management table. When access (communication request) is received from an image forming apparatus, the HTTP relay server assigns the image forming apparatus to an unused URI. Further, when access (communication request) is received from an operator PC, the HTTP relay server assigns the operator PC to an URI used by the supported device.

Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.

Abstract: A communication system includes an image processing apparatus, an information processing apparatus configured to perform remote support on the image processing apparatus, and a management server configured to manage information relating to the image processing apparatus. Upon accepting a remote support service start request issued from the image processing apparatus, if the information managed by the management server is not the latest information, the image processing apparatus issues a request regarding the latest information and start of the remote support service to the management server. On the other hand, if the information managed by the management server is the latest information, the image processing apparatus issues a request regarding start the remote support service without updating the information.

Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.

Abstract: To improve convenience in use of a web service in a secure communication environment, an information processing apparatus includes a conversion unit configured to convert a communication request according to a first format into a communication request according to a second format, a request transmission unit configured to transmit the communication request according to the second format that is converted by the conversion unit, a response reception unit configured to receive a communication response according to the second format returned in response to the communication request according to the second format transmitted by the request transmission unit, and an acquisition unit configured to acquire a communication response according to the first format converted from the communication response according to the second format received by the response reception unit as a response to the communication request according to the first format.

Abstract: An HTTP relay server determines whether a communication partner device is a supporting device or a supported device, using a device management table. Further, the HTTP relay server determines a state of a state (used or unused) of a URI indicating an area where support data are temporarily stored, and a device using the URI (device ID), using the URI management table. When access (communication request) is received from an image forming apparatus, the HTTP relay server assigns the image forming apparatus to an unused URI. Further, when access (communication request) is received from an operator PC, the HTTP relay server assigns the operator PC to an URI used by the supported device.

Abstract: An information processing apparatus capable of communicating with a document management service and a terminal device, the apparatus comprises: acceptance means for accepting, from the terminal device, an instruction about a document stored in the document management service; and instruction means for, when the document file has not been encrypted according to a public key cryptosystem, transmitting an instruction to the document management service to execute processing corresponding to the instruction accepted by the acceptance means, and when the document file has been encrypted according to the public key cryptosystem, transmitting an instruction to the document management service to directly transmit the encrypted document to the terminal device.

Abstract: This invention provides a mechanism which improves the operability by speeding up an operation of displaying a personal address book. To accomplish this, an information processing apparatus manages a plurality of transmit destinations by classifying the plurality of transmit destinations into a plurality of first transmit destination groups individually for respective users, and a second transmit destination group shared by a plurality of users, and displays on a display unit a list of transmit destinations included in a first transmit destination group corresponding to an authenticated user if an authentication function is valid, and displays on the display unit a list of transmit destinations included in the second transmit destination group if the authentication function is invalid.

Abstract: An information processing apparatus according to this invention, when accepting an instruction to execute a job based on a history of a previously executed job, identifies settings allowed to be reflected to the job to be executed based on the instruction from among settings of the previously executed job. The information processing apparatus executes the job based on the instruction according to the settings obtained by reflecting the identified settings to default settings of the job to be executed.

Abstract: An image processing apparatus connected to a network in which a plurality of devices having a transmission request reception function for transmitting a transmission-requested image to a designated destination is installed and including an address book used for registering destination data indicating the designated destination includes an address registration unit configured to register, in the address book, transmission request destination data designating one of the plurality of devices and the destination data in association with each other, an address designation unit configured to designate the destination data registered by the address registration unit, an image designation unit configured to designate an image to be transmitted, and a transmission unit configured to transmit the image designated by the image designation unit and the destination data designated by the address designation unit to the device designated by the transmission request destination data associated with the destination data.

Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.

Abstract: An image forming apparatus capable of reducing the trouble of operation of the user, when being disconnected from and reconnected to an information processing apparatus for transmission and reception of maintenance work data for maintenance work. When the image forming apparatus is disconnected from and reconnected to the information processing apparatus for the above-mentioned purpose, identification information for identifying the information processing apparatus to be reconnected is stored in a storage section. An icon for enabling user to reconnect to the information processing apparatus identified by the identification information is displayed on a display section when the identification information is stored. The image forming apparatus reconnects to the information processing apparatus when the reconnection is instructed by the user using the icon.

Abstract: An information processing apparatus according to this invention, when accepting an instruction to execute a job based on a history of a previously executed job, identifies settings allowed to be reflected to the job to be executed based on the instruction from among settings of the previously executed job. The information processing apparatus executes the job based on the instruction according to the settings obtained by reflecting the identified settings to default settings of the job to be executed.