Abstract: A system and method for processing and managing electronic requests is disclosed. The system may comprise an input module configured to receive a plurality of electronic requests associated with at least one of a product, service, order, and status. The system may comprise a classification module configured to assign each electronic request with at least one category. The system may comprise a transformation module configured to convert the plurality of electronic requests into a format compatible with one or more downstream systems. The system may comprise a distribution module configured to distribute the plurality of electronic requests based on routing rules to one or more downstream systems, wherein the one or more downstream systems responds to the at least one request.

Abstract: An apparatus and method for transporting substrate media including a nip assembly having a drive wheel operably connected to a drive mechanism for rotating the drive wheel, and an idler member disposed adjacent the drive wheel. The idler wheel and drive wheel forming a nip. The drive wheel and idler wheel are displaceable from each other to form a nip gap therebetween. A nip force generator is operably connected to the nip assembly. The nip force generator develops a first nip force upon entry of the substrate media into the nip and formation of the nip gap and develops a second nip force subsequent to the first nip force. The second nip force is greater than the first nip force.

Abstract: A sheet transport system and method including a first drive module including a frame. A first drive wheel is rotatably disposed on the frame. A first drive motor is operably connected to the first drive wheel and disposed on the frame. The first drive module is pivotally secured to a structure. A first idler wheel corresponds to the first drive wheel. An actuator is operably engagable with the first drive module. The actuator is configured to move the first drive module to cause the first drive wheel to move between an open position and a closed position. The first drive wheel is configured to propel a sheet in the closed position and to not propel a sheet in the open position.

Abstract: A print device for registering a printable medium during a duplex printing process. The print device includes a controller, at least one leading edge sensor operably connected to the controller, the at least one leading edge sensor configured to detect a leading edge of a printable medium having a first and a second side when the first side is facing away from the at least one leading edge sensor, a coarse registration sensor operably connected to the controller, the coarse registration sensor configured to detect a leading edge of the printable medium when the second side of the printable medium is facing away from the at least one leading edge sensor, and at least one trail edge sensor operably connected to the controller, the at least one trail edge sensor configured to detect a trailing edge of the printable medium.

Abstract: Embodiments described herein include a substrate media registration system in a printing system. The registration system can include a deskewing system, a reflexive system, and a controller. The deskewing system is configured to deskew substrate media. The reflexive system is configured to detect the lateral position of the substrate media and at least one of a lead edge and a trail edge of the substrate media being transported in the process direction. The controller is operatively coupled to the reflexive system and is configured to control ejection of ink from a print head system in response to detecting the lateral position of the substrate media and at least one of the lead edge and the trail edge of the substrate media.

Abstract: A printable media hold-down system includes a print head array, a transport surface positioned adjacent to the print head array which transports a printable medium past the print head array in a location where the print head array may apply ink to the printable medium, and a vacuum system that creates vacuum pressure that holds the printable medium to the transport surface, the vacuum system having at least one adjustable baffle configured to move in a cross process direction and change a dimension of the vacuum system based on a dimension of the printable medium.

Abstract: The present disclosure provides for an imaging system comprising an image receiving surface which is moved in a downstream direction; a first marking station which applies a first image to the image receiving surface; and, a second marking station, downstream of the first marking station, which applies a second image to the image receiving surface.

Abstract: A method for performing results-based routing of telephone calls. Agents handle telephone calls seeking or inquiring into a product or service. Agents are distributed among agent pools, with each pool being defined by one or more criteria, on a real-time and/or batch basis. Such criteria may reflect an agent characteristic (e.g., age, geographical location, language, hobby, skill), a level of agent performance (e.g., number or amount of sales, speed or efficiency in providing a service) or some other factor. When a call is received at a call manager, a pool of best agents or some other pool is selected (e.g., by weighting, by statistical distribution). The best available agent in that pool is identified and the call is routed to that agent. The call manager, or other entity, may record some or all of the call (e.g., voice conversation, the agent's computer input during the call).

Abstract: A method and system improves sheet registration in a document processing device. A technique is implemented that produces accurate results with merely a small tail wag. To do so, the technique ultimately establishes or determines a variety of parameters (e.g. lateral position of a sheet, skew, registration time, nominal sheet velocity, and correction velocity). These parameters are then used to calculate a lateral velocity profile. In this regard, the calculated velocity profiles are applied to the wheels or nips, in the paper path. Thus, the wheels can be controlled and will allow for improved sheet registration in the document processing device.

Abstract: An apparatus including a sheet registration nip assembly for changing characteristics of the sheet with respect to the transport path. The characteristics of the sheet including a skew position, process direction position or a lateral position of the sheet. The registration nip assembly changing a first sheet characteristic to a first target characteristic by the time the sheet reaches a preliminary registration datum. A delivery registration datum disposed downstream of the registration nip assembly. The registration nip assembly changing a second sheet characteristic to a second target characteristic when at least a portion of the sheet is disposed along the transport path between the preliminary registration datum and the delivery registration datum. The apparatus including an auxiliary nip assembly disposed between the delivery registration datum and the registration nip assembly, wherein the preliminary registration datum is disposed between the delivery registration datum and the auxiliary nip assembly.

Abstract: Methods and devices detect a first lateral measure of an edge of a belt loop supported by rollers within an apparatus using a first sensor to find an amount of misalignment of the edge of the belt loop relative to a known alignment position. The first sensor is positioned at a first location within the apparatus. The methods and devices also detect a second lateral measure of the edge of the belt loop within the apparatus relative to the known alignment position using a second sensor. The second sensor is positioned at a second location within the apparatus that is different than the first location. The methods and devices use a processor to determine the non-linear shape of the edge of the belt loop based on the second lateral measure of the edge of the belt loop detected by the second sensor. The methods and devices correct the amount of misalignment detected by the first sensor based on the non-linear shape of the edge of the belt loop to generate a corrected misalignment value, using the processor.

Abstract: According to aspects illustrated herein, a method, a system, and a printmaking device for performing closed loop lateral and skew control of a sheet is provided. The printmaking device includes a feed path, printing module, and sheet registration system. First, the feed path moves the sheet in a process direction past the lateral sensor. Next, the sheet is registered by measuring a lateral position of one side edge of the sheet at a fixed reference using the lateral sensor and determining a lateral position error of the sheet using the lateral position measurement. After that, a sheet angular velocity is calculated based on the lateral position error using the registration controller. Then, the lateral position error is corrected using the at least one pair of registration nips to adjust the sheet by applying the sheet angular velocity to the sheet.

Abstract: An apparatus and method for transporting substrate of media including a nip assembly having a drive wheel operably connected to a drive mechanism for rotating the drive wheel and an idler wheel disposed adjacent the drive wheel. The drive wheel and idler wheel forming a nip therebetween. The drive wheel and idler wheel being displaced from each other forming a nip gap, wherein the nip gap is present absent the presence of the substrate media in the nip.

Abstract: Accurate sheet leading edge registration system and method including a first and second nip assembly, a first sheet leading edge sensor and a controller. The first and second nip assemblies being spaced apart from one another. The first sheet leading edge sensor capable of detecting an arrival of a leading edge of a sheet at a point in the process direction. The arrival being associated with engagement of the first and second nip assemblies with the sheet. The controller capable of imparting a rotational skew velocity to the sheet using the first and second nip assemblies. A center of rotation of the skew velocity being offset laterally from a center of the sheet leading edge and being coincident with a lateral position of a virtual point, the virtual point lateral position being offset from a lateral position of the first sheet leading edge sensor.

Abstract: A printable media hold-down system includes a print head array, a transport surface positioned adjacent to the print head array which transports a printable medium past the print head array in a location where the print head array may apply ink to the printable medium, and a vacuum system that creates vacuum pressure that holds the printable medium to the transport surface, the vacuum system having at least one adjustable baffle configured to move in a cross process direction and change a dimension of the vacuum system based on a dimension of the printable medium.

Abstract: An inkjet printing system includes a sensor positioned proximate a media transport path in an inkjet printing system, the sensor being configured to detect a media height exceeding a predetermined height with reference to the media transport path, and a controller associated with the inkjet printing system, the controller being configured to modify operation of the inkjet printing system in response to the sensor detecting a media height exceeding the predetermined height.

Abstract: An inkjet printhead is configured to reduce the likelihood of media coming into contact with a printhead face. The inkjet printhead includes a housing, an aperture plate having a plurality of apertures in an aperture area through which inkjet ejectors eject ink, and a pair of members aligned with a direction of media movement and extending along a length of the aperture area, the pair of members being configured to lift media away from the plurality of apertures in the aperture area.

Abstract: A method and apparatus for determining the lateral position of a moving sheet in a sheet registration system. A side edge sensor is moved from a known location until the side edge of the moving sheet is detected. A signal is generated indicative of the position of the side edge when it is detected. The position of the side edge as indicated by the signal is used along with skew of the sheet to determine the lateral position of the sheet.

Abstract: An apparatus for registering a sheet. The apparatus including a sheet registration nip assembly for changing a position and/or timing of the sheet. The apparatus also including a controller communicating a first signal to the sheet registration nip assembly to change a first sheet characteristic to a target characteristic. The first signal generated to impart the target characteristic to the sheet by the time the sheet reaches a preliminary datum. The preliminary datum disposed along the transport path between the sheet registration nip assembly and a delivery datum that is disposed downstream of the sheet registration nip assembly. The controller communicating a second signal to the sheet registration nip assembly to change a second sheet characteristic to the target characteristic. The second signal communicated when at least a portion of the sheet is disposed along the transport path between the preliminary datum and the delivery datum.

Abstract: According to aspects illustrated herein, there is provided a printmaking device, a method, and a system for calibrating sensors. The printmaking device includes a calibration system with a media path, a registration device, and at least one edge sensor. The registration device having a pair of nips connected by a lateral carriage and a calibration member disposed traversely and affixed to the lateral carriage. The lateral carriage is configured to move laterally relative to the media path. The at least one edge sensor may be configured to determine an extent of movement of a first portion of the calibration member. The registration device calibrates the at least one edge sensor by: moving the lateral carriage a predetermined distance; determining the extent of movement of the first portion of the calibration member; and comparing the predetermined distance and the extent of movement so as to determine the calibration factor.