Abstract: A computer application displayed document such as a Web Page, is manipulated by dragging snippets to and from graphically depicted icons created by the application. The snippets preferably comprise links to the original content for communicating with the content source and/or restoring removed snippets to the displayed document. Preferably links are maintained semantically using RDF and DOM technology.

Abstract: A computer application displayed document such as a Web Page, is manipulated by dragging snippets to and from graphically depicted icons created by the application. The snippets preferably comprise links to the original content for communicating with the content source and/or restoring removed snippets to the displayed document. Preferably links are maintained semantically using RDF and DOM technology.

Abstract: A computer application displayed document such as a Web Page, is manipulated by dragging snippets to and from graphically depicted icons created by the application. The snippets preferably comprise links to the original content for communicating with the content source and/or restoring removed snippets to the displayed document. Preferably links are maintained semantically using RDF and DOM technology.

Abstract: A method and computer readable medium are provided for monitoring customer support sessions based on at least one category associated with the customer support sessions. A request from an administrator for information associated with unresolved support sessions is received. A set of support categories is presented to the administrator. A selection of at least one support category is received from the administrator. A set of first level customer support agent identifiers associated with at least one support session queued under the at least one support category which has been selected is presented to the administrator.

Abstract: A content management system (100) includes a plurality of devices (110) communicatively coupled to a content server (105). Each of the plurality of devices (125,135) has a context (130,140) associated with it. The content server (105) includes a content processor (115) and stores a plurality of content (150). The content processor (115) is adapted to receive a request for at least one context (120) from one of the plurality of devices (110); extract at least one context related information created from composed fragments from the request; and generate a context-based content (145) using the extracted at least one context related information.

Abstract: A method and computer readable medium are provided for monitoring customer support sessions based on at least one category associated with the customer support sessions. A request from an administrator for information associated with unresolved support sessions is received. A set of support categories is presented to the administrator. A selection of at least one support category is received from the administrator. A set of first level customer support agent identifiers associated with at least one support session queued under the at least one support category which has been selected is presented to the administrator.

Abstract: A method, apparatus and program product for focusing the display of tabular data wherein the display has multiple rows and columns of cells. A computer running a tabular data application includes a display for displaying the tabular data. The tabular data application includes a routine for defining a user defined area in the tabular data display in a focused display. The routine places indicators at the top, bottom, right side and left side of the focused display. The indicators may be one of an expand indicator or a collapse indicator. A movable cursor in the tabular data display is used to select at least one of the indicators for focusing the display. The routine in the tabular data application expands or collapses the display of tabular data to give a focused display. The expanding or collapsing of the display is determined by whether the selected indicator is an expand indicator or a collapse indicator.

Abstract: An apparatus, method and program product for providing dynamic visual cells in tabular data. A computer has an application for selecting a range of cells in said tabular data. A routine within the application recognizes a request for a graphical plot for data contained within the selected range of cells. The request may be from a user via a popup or a command menu. A routine within the application provides a graphical plot in a summary cell associated with the selected range of cells. The summary cell may be associated with the selected range of cells by being proximate the selected range of cells, or by location, color or a graphic property.

Abstract: A method and system for routing or directing calls in a call center, service center, or help desk environment includes a versatile queuing mechanism that supports instant messaging or electronic communications or mail in support of received calls taken by the help desk. The queuing mechanism provides predefined categories of different areas of expertise, automatic distribution to different skills levels of escalating expertise based on each request, multiple experts for each category monitoring the queues for new requests, and, as the requests come in, the experts can manually pull the new requests or be given the requests automatically. For each request, there is automated control of the number of instant messages any one expert is allowed to handle. The expert resolution can be used as feedback in the entire support process for evaluation.

Abstract: A user displayed interactive GUI widget (icon) provides two or more regions. A first region provides widget manipulation function for editing the widget, editing including moving or sizing functions. A second region provides widget interaction function for user interaction with the widget including interaction lists or interaction graphics. The regions may comprise one or more icon border regions and one or more icon internal regions.

Abstract: A computer comprising a processor, a volatile main store, a non-volatile random access memory (NVRAM) mirror store, and optionally a cache for the non-volatile mirror store. While programs of the computer are operational, the contents of the volatile main store are mirrored in the non-volatile mirror store such that when a startup signal is received, the contents of the volatile main store are quickly restored from the contents of the non-volatile mirror store.

Abstract: Hierarchically paging data in a computer system wherein, when evicting a page of data from the computer system main storage, evicting the page to a first paging store (preferably NVRAM). When evicting a page of data from the first paging store, evicting the page to a second paging store (such as a disk). When the main store requires a page of data that is not in the main store and when the page of data is available in the first paging store, loading the third page of data into main store from first paging store. When the page of data is not available in the first paging store, loading the third page of data into main store from the second store. Optionally, pages of main store are saved and restored from NVRAM during a power-down, power-up sequence of events.

Abstract: A method for autonomic computing using a relational grammar represented in a mark-up language. In response to a system input change, the autonomic relational grammar and the autonomic system input is parsed to form an autonomic derivation tree representing autonomic system tokens, categories, attributes and relationships. An action is taken as defined by the relational grammar according to the input changes sensed.

Abstract: A user displayed interactive GUI widget (icon) provides two or more regions. A first region provides widget manipulation function for editing the widget, editing including moving or sizing functions. A second region provides widget interaction function for user interaction with the widget including interaction lists or interaction graphics. The regions may comprise one or more icon border regions and one or more icon internal regions.

Abstract: A method and computer readable medium are provided for monitoring customer support sessions based on at least one category associated with the customer support sessions. A request from an administrator for information associated with unresolved support sessions is received. A set of support categories is presented to the administrator. A selection of at least one support category is received from the administrator. A set of first level customer support agent identifiers associated with at least one support session queued under the at least one support category which has been selected is presented to the administrator.

Abstract: Hierarchically paging data in a computer system wherein, when evicting a page of data from the computer system main storage, evicting the page to a first paging store (preferably NVRAM). When evicting a page of data from the first paging store, evicting the page to a second paging store (such as a disk). When the main store requires a page of data that is not in the main store and when the page of data is available in the first paging store, loading the third page of data into main store from first paging store. When the page of data is not available in the first paging store, loading the third page of data into main store from the second store. Optionally, pages of main store are saved and restored from NVRAM during a power-down, power-up sequence of events.

Abstract: Contextual desktop folders are provided in addition to a system desktop folder, thereby customized desktop folders (contextual desktop folders) are provided to a user. Thus, applications that have for example editing dialogs presented via a GUI interface, can have the dialogs customized for a computing environment providing dialog functions associated with predetermined applications. Preferably, a user or application selects files of a contextual desktop to present to the user of the application as “default” files, folders, shortcuts or applications.

Abstract: A computer implemented hierarchical method for paging data, when evicting a page of data from the computer system main storage, evicting the page to a first paging store (preferably NVRAM). When evicting a page of data from the first paging store, evicting the page to a second paging store (such as a disk). When the main store requires a page of data that is not in the main store and when the page of data is available in the first paging store, loading the third page of data into main store from first paging store. When the page of data is not available in the first paging store, loading the third page of data into main store from the second store. Optionally, pages of main store are saved and restored from NVRAM during a power-down, power-up sequence of events.

Abstract: A method, apparatus, and computer program product for graphically presenting compatible workflow steps to a user through a graphical user interface are disclosed. The method includes graphically displaying a plurality of steps in a workflow. A user's selection for at least one step in a plurality of steps to denote at least one selected step and at least one non-selected step is received. The method further includes determining if a set of one or more output parameters of the selected step is acceptable as an input of the non-selected step. An appearance of the non-selected step is graphically changed if the output parameters are acceptable. The method also includes determining if a set of one or more output parameters of the non-selected step is acceptable as an input of the selected step. An appearance of the non-selected step is graphically changed if the output parameters are acceptable.

Abstract: A computer comprising a processor, a volatile main store, a non-volatile random access memory (NVRAM) mirror store, and optionally a cache for the non-volatile mirror store. While programs of the computer are operational, the contents of the volatile main store are mirrored in the non-volatile mirror store such that when a startup signal is received, the contents of the volatile main store are quickly restored from the contents of the non-volatile mirror store.