Abstract: A computer comprising a processor, a volatile main store, a non-volatile random access memory (NVRAM) mirror store, and optionally a cache for the non-volatile mirror store. While programs of the computer are operational, the contents of the volatile main store are mirrored in the non-volatile mirror store such that when a startup signal is received, the contents of the volatile main store are quickly restored from the contents of the non-volatile mirror store.

Abstract: A method and system for routing or directing calls in a call center, service center, or help desk environment includes a versatile queuing mechanism that supports instant messaging or electronic communications or mail in support of received calls taken by the help desk. The queuing mechanism provides predefined categories of different areas of expertise, automatic distribution to different skills levels of escalating expertise based on each request, multiple experts for each category monitoring the queues for new requests, and, as the requests come in, the experts can manually pull the new requests or be given the requests automatically. For each request, there is automated control of the number of instant messages any one expert is allowed to handle. The expert resolution can be used as feedback in the entire support process for evaluation.

Abstract: A method for autonomic computing using a relational grammar represented in a mark-up language. In response to a system input change, the autonomic relational grammar and the autonomic system input is parsed to form an autonomic derivation tree representing autonomic system tokens, categories, attributes and relationships. An action is taken as defined by the relational grammar according to the input changes sensed.

Abstract: A computer application displayed document such as a Web Page, is manipulated by dragging snippets to and from graphically depicted icons created by the application. The snippets preferably comprise links to the original content for communicating with the content source and/or restoring removed snippets to the displayed document. Preferably links are maintained semantically using RDF and DOM technology.

Abstract: A computer event schedule developer interactively schedules agenda items for an event such as a conference. A user is prompted to select event agenda items for scheduling for the event via a GUI interface. For each agenda item selected, the user is prompted to enter agenda schedule information for the corresponding agenda item such as time and location of the agenda item. The resulting event schedule is displayed to potential event attendees. Separately, meta-data about each agenda item is provided via a prompting view.

Abstract: A client computer identifies data files to be backed up according to corresponding backup signatures in a backup signature list. The client computer sends a backup copy of each of the identified data files to backup server(s) according to a predetermined plan. The backup copies are preferably associated with the client computer at the backup server.

Abstract: A method for autonomic computing using a relational grammar represented in a mark-up language. In response to a system input change, the autonomic relational grammar and the autonomic system input is parsed to form an autonomic derivation tree representing autonomic system tokens, categories, attributes and relationships. An action is taken as defined by the relational grammar according to the input changes sensed.

Abstract: A system, method and program product in a Model-View-Controller architecture for communicating between objects such as a Model object and a View object. A transform object is provided in the interface between any of the conventional Model, View and Controller objects such that transformation of data types into appropriate other data types is accomplished outside of the MVC object. This relieves the recipient MVC object of the responsibility of being designed to support multiple data types in order to perform a function.

Abstract: A personalized web page is generated by an Electronic Publishing System (EPS) based on predetermined profiles representative of the user's optimum mode of learning. The user's optimum mode of learning is based upon the Theory of Multiple Intelligences for seven (7) different modes of learning. An algorithm calculates user profiles based upon the learning theory. Alternatively, the user fills out a questionnaire provided by the system to determine the user's optimum mode of learning. The questionnaire elicits answers used to calculate the user's optimum mode of learning. An algorithm calculates the user's profile and encodes the profile as a vector of weights for the seven modes of learning. Document templates are created to define the structure of information to be presented to the user.

Abstract: A system, method and program product in a Model-View-Controller architecture for communicating between objects such as a Model object and a View object. A transform object is provided in the interface between any of the conventional Model, View and Controller objects such that transformation of data types into appropriate other data types is accomplished outside of the MVC object. This relieves the recipient MVC object of the responsibility of being designed to support multiple data types in order to perform a function.

Abstract: A system, method and program product for providing hierarchical aggregated visualization of a grid computing network. A predetermined representation of the grid network (including geographical, organizational or other) is displayed. At a first level, the representation is overlaid with icons representing one or more grid components. Some of the grid component icons are selectable by a mouse/cursor mechanism. When an icon is selected, a new display is presented including more details about the grid component aggregated by the icon. Thus status of a complex grid computing network is represented by a simple first level view which provides icons for selectively accessing increased detail of the status of the portion of the grid represented by individual icons. Icons represent network components or computer resources. The icons indicate status by color, texture, text, blinking or other means known in the art.

Abstract: In an information network, an interactive display allows a user to choose products or elements on one screen axis (Y) and compare their characteristics or attributes on a second screen axis (X), thereby aiding a user to select a product from all available information according to the user's individual requirements. The information network includes at least one knowledge site containing product information for access by a user through a terminal. The terminal includes a processor coupled to an interactive display and a storage disk. The processor includes a Java operating system; an application program for processing product information by categories in terms of elements and attributes, and a browser enabling a user to access and interact with the knowledge site through Java applets. The disk contains product information by category received from the knowledge site and transformed into the form of HTML parameters within HTML files.