Abstract: Disclosed herein are systems, methods, and computer readable-media for rich media annotation, the method comprising receiving a first recorded media content, receiving at least one audio annotation about the first recorded media, extracting metadata from the at least one of audio annotation, and associating all or part of the metadata with the first recorded media content. Additional data elements may also be associated with the first recorded media content. Where the audio annotation is a telephone conversation, the recorded media content may be captured via the telephone. The recorded media content, audio annotations, and/or metadata may be stored in a central repository which may be modifiable. Speech characteristics such as prosody may be analyzed to extract additional metadata. In one aspect, a specially trained grammar identifies and recognizes metadata.

Abstract: Disclosed herein are systems, methods, and computer readable-media for contextual adaptive advertising. The method for personalized hold comprises collecting a set of data elements about a user, generating a user profile based on the set of data elements, selecting media content from one or more content repositories based on the user profile, and delivering selected media content to a device for playback to the user during noncommunicative gaps. One aspect provides further for recording a playback order of delivered media content in order to avoid playing the same media content back to back.