Abstract: Provided herein is a method and system for segmenting work implemented in a contact center server. The method may include: creating a plurality of common skill options; creating a service skill definition tree comprising a plurality of service skill options, wherein each of the plurality of common skill options is associated with the service skill definition tree; receiving a contact from a customer; obtaining a common skill option selection, wherein the common skill option is selected from the plurality of common skill options by the customer; transmitting the plurality of service skill options to the customer, and receiving a service skill option selection from the customer, wherein the service skill option selection is selected from the plurality of service skill options; and segmenting the contact to an agent associated with the common skill option selection and service skill option selection.

Abstract: A system and method includes a merchant database operable for maintaining merchant information including merchant contact information, contests associated with merchants, and prize information. A potential contest participant database is operable for maintaining participant information including participant contact information. A contest component is operable for conducting a scheduled contest for a merchant prize. A first selection component is operable for selecting a set of potential participants from the potential contest participant database to be notified of the scheduled contest, in which the selecting is at least, in part, based on location and past contest participation. A first notification component is operable for notifying the set of potential participants of the scheduled contest. A second selection component is operable for selecting the merchant prize from the merchant database.

Abstract: Methods are provided for refining natural oil feedstocks. The methods comprise reacting the feedstock in the presence of a metathesis catalyst under conditions sufficient to form a metathesized product comprising olefins and esters. In certain embodiments, the methods further comprise separating the olefins from the esters in the metathesized product. In certain embodiments, the methods further comprise hydrogenating the olefins under conditions sufficient to form a fuel composition. In certain embodiments, the methods further comprise transesterifying the esters in the presence of an alcohol to form a transesterified product.

Abstract: The present invention provides a graceful transfer of a contact from a queue to another party. More particularly, exit points are defined within a given wait treatment for the contact. While the contact is in queue waiting for service the initiator of the contact is able provided with the wait treatment. When the contact is ready to be removed from the queue (e.g., because a servicing agent is ready to available to service the contact), the contact is kept in the queue and continues to be provided the wait treatment until an exit point has been reached.

Abstract: A system for fluid transport at elevated temperatures having a conduit having a fluid inlet end and a fluid outlet end and at least one heating element disposed within the conduit providing direct heating of a fluid flowing through the conduit. The system is particularly suited for preventing condensable constituents of a high temperature fluid from condensing out of the fluid prior to analysis of the fluid. In addition, operation of the system so as to prevent the condensable constituents from condensing out of the fluid surprisingly does not alter the composition of the fluid.

Abstract: A dilution apparatus for diluting a gas sample. The apparatus includes a sample gas conduit having a sample gas inlet end and a diluted sample gas outlet end, and a sample gas flow restricting orifice disposed proximate the sample gas inlet end connected with the sample gas conduit and providing fluid communication between the exterior and the interior of the sample gas conduit. A diluted sample gas conduit is provided within the sample gas conduit having a mixing end with a mixing space inlet opening disposed proximate the sample gas inlet end, thereby forming an annular space between the sample gas conduit and the diluted sample gas conduit. The mixing end of the diluted sample gas conduit is disposed at a distance from the sample gas flow restricting orifice. A dilution gas source connected with the sample gas inlet end of the sample gas conduit is provided for introducing a dilution gas into the annular space, and a filter is provided for filtering the sample gas.

Abstract: The present invention is directed to a baking dish formed from a unitary non-metallic material. The baking dish comprises a flat tray portion of various shapes with handles extending from the sides of the flat tray portion. The handles are formed from the same non-metallic material that forms the other portions of the baking dish.

Abstract: An apparatus and method for diluting and cooling that is extracted from high temperature and/or high pressure industrial processes. Through a feedback process, a specialized, CFD-modeled dilution cooler is employed along with real-time estimations of the point at which condensation will occur within the dilution cooler to define a level of dilution and diluted gas temperature that results in a gas that can be conveyed to standard gas analyzers that contains no condensed hydrocarbon compounds or condensed moisture.

Abstract: The present invention represents header and footer structures in a markup language (ML) document. The ML document may be parsed by applications that understand ML other than the application that generated the ML document. The ML document may be manipulated on a server or anywhere even when the application creating the ML document is not present. The header or footer originally used in the ML document may be manipulated when the ML document is parsed by other applications. Header and footer information (i.e., properties) are saved in a markup language (ML) document without data loss, while allowing the header and footer structures to be parsed by ML-aware applications and to be read by ML programmers.

Abstract: Methods and systems for detecting an energy emission event are provided. In a method for detecting an energy emission event, a reference event signal is compared with a received event signal. In some embodiments, the reference event signal is associated with radiated energy having a predetermined temporal response. A detection signal is output when the received event signal corresponds to the reference event signal. In response to outputting the detection signal, imagery of a location in proximity to where the received event signal originated is captured or processed. Using the captured imagery and the detection signal, a determination of where the received event signal originated is made.

Abstract: An application can use native field structures, which can store information such as “Creation Date of the Document”, “Formula”, a specially formatted number, a reference to text in another part of the document. Fields are commonly used for document automation, so that the application itself can include certain information among the contents of the document, with possibly no extra user intervention required. Thus a way can be provided to save this field definition information in a markup language (ML) document without data loss. When the format is stored in a markup language, other applications can validate the document stored in accordance with the native format. The other applications can represent the information in accordance to the degree to which they are aware of the unique properties of the application used to generate the document.

Abstract: A system and method for obtaining and using namespace related information for presenting XML content. A namespace responsive application program determines one or more namespaces contained in an XML document and queries a namespace library to identify namespace related information, such as a solution related to the namespace. The identified namespace related information is retrieved and used for opening the XML document.

Abstract: An apparatus and method for diluting and cooling that is extracted from high temperature and/or high pressure industrial processes. Through a feedback process, a specialized, CFD-modeled dilution cooler is employed along with real-time estimations of the point at which condensation will occur within the dilution cooler to define a level of dilution and diluted gas temperature that results in a gas that can be conveyed to standard gas analyzers that contains no condensed hydrocarbon compounds or condensed moisture.

Abstract: A dilution apparatus for diluting a gas sample. The apparatus includes a sample gas conduit having a sample gas inlet end and a diluted sample gas outlet end, and a sample gas flow restricting orifice disposed proximate the sample gas inlet end connected with the sample gas conduit and providing fluid communication between the exterior and the interior of the sample gas conduit. A diluted sample gas conduit is provided within the sample gas conduit having a mixing end with a mixing space inlet opening disposed proximate the sample gas inlet end, thereby forming an annular space between the sample gas conduit and the diluted sample gas conduit. The mixing end of the diluted sample gas conduit is disposed at a distance from the sample gas flow restricting orifice. A dilution gas source connected with the sample gas inlet end of the sample gas conduit is provided for introducing a dilution gas into the annular space, and a filter is provided for filtering the sample gas.

Abstract: A system for fluid transport at elevated temperatures having a conduit having a fluid inlet end and a fluid outlet end and at least one heating element disposed within the conduit providing direct heating of a fluid flowing through the conduit. The system is particularly suited for preventing condensable constituents of a high temperature fluid from condensing out of the fluid prior to analysis of the fluid. In addition, operation of the system so as to prevent the condensable constituents from condensing out of the fluid surprisingly does not alter the composition of the fluid.

Abstract: An apparatus and method for diluting and cooling that is extracted from high temperature and/or high pressure industrial processes. Through a feedback process, a specialized, CFD-modeled dilution cooler is employed along with real-time estimations of the point at which condensation will occur within the dilution cooler to define a level of dilution and diluted gas temperature that results in a gas that can be conveyed to standard gas analyzers that contains no condensed hydrocarbon compounds or condensed moisture.

Abstract: An exemplary method for determining the appropriateness of service provider claims for payment includes scheduling appointments for patients with service providers based on requests for services, generating appointment information corresponding to each of the scheduled appointments, and capturing service information corresponding to claims received from the service providers for payment of charges associated with services rendered by the service providers to the patients. The method further includes automatically identifying candidate appointments that correspond to a particular received claim based on a degree of similarity between the service information associated with the particular received claim and the appointment information associated with the scheduled appointments.

Abstract: Inserting systems and methods are provided for use in sheet processing. The inserting systems and methods provide improved handling of sheet articles during processing. Sheet articles can be advantageously and efficiently advanced in separate stacks and later combined for insertion into an envelope. For insertion into an envelope, the mouth of the envelope can be selectively variably opened depending upon the amount of insertion material to go into the envelope where the amount an envelope is to be opened can be based upon processing or job information. Sheet articles can be registered and aligned to facilitate processing efficiencies. Sheet articles with creases, such as envelopes with mouth flaps, can be processed through a roller system to bend the crease so that the flap of the envelope assumes a desired position for subsequent processing. Additionally, sheet articles can be processed through a staging station with increased capacity for sheet processing.

Abstract: A feed forward power amplifier system and method identify active channels across a frequency band to suppress unwanted intermodulation distortion (IMD) products in a communications signal such as a single- or multi-carrier communications signal. A scanning receiver identifies at least one active channel in a frequency band, and identifies at least one portion of the frequency band likely to include IMD products based upon the identified active channel(s). Based upon the identified portion of the frequency band, IMD products are suppressed from the communications signal, e.g., by controlling the magnitude and/or phase of a suppression signal mixed with the communications signal.