Abstract: A dialer for managing outgoing contacts is provided that includes a contact filtration agent 144 operable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the party.

Abstract: A dialer for managing outgoing contacts is provided that includes a contact filtration agent 144 operable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the party.

Abstract: A work distribution system 100 is provided for matching geographically distributed resources 108, such as agents, with a geographically distributed plurality of work items. The work item distribution system 100 includes a resource identifier 102 that determines the resources that are suitable to serve the selected work item, an estimated wait time function 124 that determines an estimated wait time for each suitable resource to serve a selected work item, and a selector function 120 that assigns a value to each enqueued work item and, based on the value and estimated wait time, assigns a resource to the selected work item.

Abstract: The period software licensing system allows the customer to create a software license schedule that includes one or more time periods during which application file usage is allowed and identifies the maximum number of concurrent application files allowed during the corresponding time period. The software license schedule may include a plurality of time periods each having a different corresponding maximum number of concurrent user allowed. The software management system authorizes concurrent usage of application files based on the time period during which an application file usage request is received and the number of concurrent users presently authorized.

Abstract: The present method for authorizing a substitute software license server allows the software provider to approve the temporarily usage of the customer's substitute license server to process application file usage requests when the host license server fails. The host license server is assigned a unique host identification for authorizing simultaneous usage of a plurality of application files having the same host identification, thus preventing a substitute license server from authorizing usage of the plurality of application files without obtaining host identification. A software provider server connected to the substitute license server via a network connection downloads a temporary identification and application files having the temporary identification to the substitute license server to allow the substitute license server to process the application file usage requests that are received by the substitute license controller.

Abstract: A predictive software license balancing system for allocating a predetermined number of software licenses between two or more license servers located at different sites. Each license server compiles software license usage statistics and shares the usage statistics with the other license servers. Based in the compiled software license usage over time, the software license usage for each site is predicted and the available software licenses distributed accordingly, thus balancing the number of software licenses available at each site based on predicted software license usage.

Abstract: A multi-site software license balancing system for allocating a predetermined number of software licenses between two or more license servers located at different sites. Each license server compiles software license allocation and availability data and shares the allocation and availability data with the other license servers. When the number of allocated and available software licenses falls below a predetermined number and software licenses are available at an underutilized site, software licenses are transferred to the overutilized site, thus balancing the number of software licenses available at each site.

Abstract: A work distribution system 100 is provided for matching geographically distributed resources 108, such as agents, with a geographically distributed plurality of work items. The work item distribution system 100 includes a resource identifier 102 that determines the resources that are suitable to serve the selected work item, an estimated wait time function 124 that determines an estimated wait time for each suitable resource to serve a selected work item, and a selector function 120 that assigns a value to each enqueued work item and, based on the value and estimated wait time, assigns a resource to the selected work item.