Abstract: Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

Abstract: A method for managing push notifications on portable devices. The method includes receiving an indication from a user of a mobile device to initiate a notification rule at a first time. The method further includes identifying a context for initiation of the notification rule, wherein the context includes at least one application of the mobile device that is executing on the mobile device at the first time. The method further includes determining whether the context is present at a second time. The method further includes, responsive to determining the context is present at the second time, initiating the notification rule.

Abstract: A location of a user within a venue can be determined by determining a location of a mobile device of the user within the venue. A user interaction with the mobile device while the user is located within the venue can be detected. Responsive to detecting the user interaction with the mobile device while the user is located within the venue, a sub-section within the venue at, or within a predetermined distance to, the location of the user within the venue, or at least one event that takes place in the sub-section within the venue at, or within a predetermined distance to, the location of the user within the venue, can be identified. The mobile device can be automatically navigated to an electronic page containing information for the sub-section within the venue or information for the at least one event that takes place in the sub-section within the venue.

Abstract: Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

Abstract: Approaches presented herein enable automatically populating contact information of a previously unknown caller/sender in a contact list of an electronic communication device based on a communication (e.g., incoming call or communication message(s)) from the caller/sender. Specifically, a recipient communication device receives a communication (i.e., incoming call or communication message) from a user (i.e., caller or sender) using a sender communication device. When the user is determined to be unknown to the recipient communication device, the content of the communication is analyzed to determine identifying information. One or more searches are performed to determine extended name information using the identifying information. Using the identifying information and extended name information, contact information is determined for the user and may be stored in the contact list of the recipient communication device.

Abstract: Navigation system assistance to a user within an area is provided by ascertaining location data and content of digital signage within the area. Further, based on the system receiving a request from a user for navigation directions to a destination location from a starting location, a navigation route is generated for the user to the destination location. The navigation route passes, at least in part, within the area, and the navigation route includes reference to one or more digital signs of the digital signage within the area, and a location of the one or more digital signs within the area in relation to the navigation route.

Abstract: Approaches presented herein enable tailoring messages to enhance sharing and resonance based on a community fingerprint and a key influencer. More specifically, a message to be directed to members of an online social community is received. Members of the social community who influence the social community and their likelihood to re-share messages are identified. A re-share fingerprint for the identified influencer is generated that maps the influencer's likelihood to re-share content. A communications fingerprint of the community is also created using an amalgamation of the communication patterns and styles of individual members of the community. The received message is optimized to most effectively target the message to the online social community and to solicit a desired response from the community based on the community communication fingerprint and the re-share fingerprint of the influencer. The optimized message can then be forwarded to the online social community.

Abstract: Disclosed embodiments provide a temporary privacy mode for an electronic device. The user selects one or more regions of allowable content and/or unallowable content. The user then invokes a temporary privacy mode of the device. While the device is in the temporary privacy mode, only the allowable content is viewable on the display of the electronic device. The unallowable content is obfuscated or hidden from view. The third party therefore cannot see the content deemed private by the user. When the third party has completed review of the content, the user can exit the temporary privacy mode to return to normal operation.

Abstract: Disclosed embodiments provide a temporary privacy mode for an electronic device. The user selects one or more regions of allowable content and/or unallowable content. The user then invokes a temporary privacy mode of the device. While the device is in the temporary privacy mode, only the allowable content is viewable on the display of the electronic device. The unallowable content is obfuscated or hidden from view. The third party therefore cannot see the content deemed private by the user. When the third party has completed review of the content, the user can exit the temporary privacy mode to return to normal operation.

Abstract: Determining relevant dates associated with a purchase of a product and allow for those dates to be sent as a reminder to the purchaser in a commerce environment.

Abstract: Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

Abstract: Context-based provision of screenshot modification is provided herein. A screenshot image is obtained and analyzed to determine an acquisition context of the screenshot image, the acquisition context being a context in which the screenshot image was acquired. A display context in which the screenshot image is to be displayed is determined, and the screenshot image is prepared for display in the display context, the preparing including applying one or more modifications to one or more visual elements of the screenshot image based on the acquisition context and on the display context.

Abstract: Embodiments of the present invention provide methods, computer program products, and systems for suggesting uniform resource locators located at previously unknown hosts to users. Embodiments of the present invention can be used to record uniform resource locators (URLs) associated with web resources accessed by a user and usage details pertaining to the user's usage of the web resources. Responsive to receiving a request to access a hostname not stored in the recorded URLs, embodiments of the present invention can be used to receive URLs associated with web resources available at the hostname and assign weight values to the received URLs based, at least in part, on the usage details and a similarity between the received URLs and the recorded URLs. Embodiments of the present invention can then be used to generate a URL suggestion from the received URLs based, at least in part, on the assigned weight values.

Abstract: A method and system. The method includes receiving datacenter context input information, processing the datacenter context input information, and outputting the cost-versus-datacenter-quantity information. The processing the datacenter context input information may generate the cost-versus-datacenter-quantity information. The cost-versus-datacenter-quantity information is a total datacenter cost to run an application versus a quantity of datacenters used to run the application.

Abstract: Transitioning browser tabs from one contextual environment to another contextual environment may be provided. A user interface having a set of tabs may be presented. A context may be defined for the set of tabs and stored. One or more of the tabs in the set may be changed and a new context defined for the changed tabs and stored. A plurality of such additional contexts may be defined and stored. The set of tabs may be adjusted based on a selected browser tab context.

Abstract: An approach is disclosed that identifies a width of an area on a display screen used to display a rows of text. The approach determining a level of similarity that exists between the text found in the rows of text and that this level of similarity exceeds a threshold. Responsively, the approach identifies a short form that corresponds to similar text found in the rows of text and modifies the rows of text by substituting the similar text with the identified short form. The modified rows of text are then displayed in the area on the display screen.

Abstract: A blockchain may store transactions for various purposes which may be later accessed by interested parties for ledger verification. One example method of operation may comprise one or more of receiving a blockchain transaction, identifying a proof-of-work is generated for the blockchain transaction via a network entity, transmitting the proof-of-work and a select portion of ledger data to a registered third party via an encrypted message based on a third party key, validating the proof-of-work via the third party, and providing a reward to the network entity.

Abstract: Approaches presented herein enable automatically detecting and preventing backup of content from a client system to a remote backup system based on specified criteria. Specifically, content on a client system is analyzed to determine one or more of content items to be backed up from the client system to a remote backup system. A set of content items from among the content items that match one or more specified criteria is detected. The specified criteria may include classes of content (e.g., document, text message, e-mail message, photograph, etc.) and contact names associated with the classes of content (e.g., creator, recipient, sender, owner, etc.). Responsive to detecting the set of content items that match the one or more specified criteria, the set of content items is prevented from being backed up to the remote backup system.

Abstract: A method includes receiving a recording request from a user. The method also includes determining a recording conflict based on the recording request, wherein the recording conflict includes a plurality of programs. The method additionally includes generating a plurality of options that resolve the recording conflict, wherein the plurality of options are based on determining available re-broadcasts of the plurality of programs. The method further includes presenting the plurality of options to the user.

Abstract: Methods and systems may provide a way for a system to anticipate usage patterns and automatically open a chain of application and browser windows based on typical usage. Additionally, a user may manually identify and create the chain of application and browser windows. In one example, application and browser chaining may be correlated with location, time of day, and profile of the user logged into the system.