Abstract: To improve the visibility of a sequence of a plurality of images corresponding to a sequence of a plurality of pieces of information. According to the contents of a scroll operation, a display controller (1) displays to move each of a sequence of a plurality of card images (81 to 87) along a first direction and displays to move back and forth along a second direction. Furthermore, the display controller (1) determines a superimposing order for displaying each of a sequence of a plurality of the card images (81 to 87) according to a displacement of a display position of each of the sequence of the plurality of card images (81 to 87) in the second direction, and displays on a display unit (17) each of the sequence of a plurality of card images to be superimposed in accordance with the order.

Abstract: An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected.

Abstract: A method for making a worker distribution plan on the basis of the priority, a computer, and a program are provided. A computer (10) makes skill level data the top priority and selects workers to be assigned to each work for each predetermined period in descending order of the skill level data according to necessary worker data indicating the number of workers having a necessary skill for each work and for each predetermined period calculated from the predicted value of workload for each predetermined period and priority data indicating the priority for each set of attribute item data and used for selecting workers to be assigned to the work.

Abstract: The present invention has the objective of providing a method for reducing trouble in creating a seating layout by a method other than with templates. The computer 1 accepts a designating operation on position coordinates forming a base point in the prescribed display area from a user, accepts a designating operation of a direction of generating the seating symbol data from position coordinates as the base point in the prescribed display area, determines a position for displaying the seating symbol data in the prescribed display area, based on the base point and the direction, generates seating symbol data comprising position data representing the position determined, adds to the combination of the seating symbol data composing the seating layout data, and stores thereof in the memory 120, and displays the seating symbol data in the display unit 150 based on position data included in the generated seating symbol data.

Abstract: A history generation part generates a history data set including a duration of each call in each state for each of a plurality of agents. With a degree of evenness of durations for each call in a predetermined state for a predetermined agent as an evaluation index, an evaluation index generation part generates information indicating the evaluation index itself or information used for calculating the evaluation index, as information of an evaluation index based on the history data. An image generation part generates a data set of a display image indicating the evaluation index based on the information of the evaluation index. A display control part causes the display image to be displayed on a display unit.

Abstract: A history management apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an image generation part that generates data of a display image indicating the history of response states of the agent to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.

Abstract: A graph image generation unit 42 constructs a two-dimensional space and generates data of a graph image in the space, in which a graph G of a type is rendered. A coordinate receiving unit 43 receives an arbitrary coordinate in an arbitrary timeline TL designated by a user operation, among coordinates in at least two axes defining the space. A line image generation unit 44 acquires information of the space from the graph image generation unit 42, and generates data of the line image in the space, the line image passing through at least the coordinate in the received timeline TL. An image synthesis unit 45 generates data of the synthesized image by combining the data of the graph image with the data of the line image 111b in which the line is rendered. A display control unit 46 controls a display unit 17 to display the synthesized image.

Abstract: A history management apparatus that includes: a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call; an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.