Abstract: The tier designation unit 41 designates tiers of time units that are tiered such that a predetermined tier is composed of N time units of the lower tier. The status acquisition unit 42 acquires real status for each time unit of the tier designated by the tier designation unit 41. The display form determination unit 43 determines a display form of an item for each time unit of the tier designated by the tier designation unit 41, based on difference between the real status and the ideal status acquired by the status acquisition unit 42, and based on display forms of N items of the lower tier. The display control unit 44 executes control such that each item for each time unit of the tier designated by the tier designation unit 41 is displayed in the display form determined by the display form determination unit 43.

Abstract: A display controller 1 displays each of a sequence of a plurality of card images 81 to 87 to move in a first direction, and to move back and forth in a second direction, in accordance with scroll operation type. The display controller 1 determines a superposition order of displaying each of the sequence of the plurality of card images 81 to 87 in accordance with displacement of a display position of each of the sequence of the plurality of card images 81 to 87 in the second direction, and displays each of the sequence of the plurality of card images to be superposed in the order, on a display unit 17.

Abstract: It is an object of the present invention to provide a method for reducing a user's operation procedures in a pop-up menu and for effectively locating the user's desired processing. A computer (1) displays a pop-up menu based on a list of at least one processing item stored in advance at a position designated by data indicative of a display request in a display unit (14) in response to receipt of the data indicative of the display request of the pop-up menu through an input unit (13). While continuing the display of the pop-up menu in response to receipt of data through the input unit (13) indicative of one processing item selected from the list, the computer (1) displays a form for receiving a parameter input corresponding to the processing item, receives input data for the form through the input unit (13), and stores the data as parameters of the processing item.

Abstract: An assignment management apparatus includes: a traffic acquisition unit that acquires traffic per unit time; a storage unit that stores traffic per unit time when an operator is assigned, as traffic upon assignment, in association with the operator and an assignment sequence, and stores traffic per unit time when the assignment is canceled, as traffic upon cancellation; a processing capacity calculation unit that calculates difference between the traffic upon assignment of the operator and traffic upon assignment of an operator whose assignment sequence is next to the operator, as processable traffic of operators; and a determination unit that determines that it is timing to cancel assignment of an operator, in a case in which the traffic per unit time is decreased by the processable traffic calculated for the operator from the traffic upon cancellation.

Abstract: An alert analyzing apparatus includes: a storage unit that stores a first value and a preset second value in association with time-of-day information, the first value fluctuating as time elapses; an alert output unit that outputs an alert and time-of-day information in a case in which the first value diverges from the second value in a certain time of day; a comment accepting unit that accepts an input of a comment on the alert thus output, and stores the comment in association with the time-of-day information; and a classification unit that classifies a plurality of time zones into any one of predetermined segments, and stores the comment associated with the time zone thus classified, in association with each of the segments, based on a fluctuation phase of the first value.

Abstract: A server (10) is connected to a terminal (13) for an operator and a terminal (12) for a manager through a network (14), receives operation situation data representing the operation situation of the terminal (13) transmitted from the terminal (13) together with the seat ID, creates display data for displaying an image of the seat layout representing the operation situation different with the type of the received operation situation data according to the seat ID from the layout data read out of a storage unit (120) of the server (10), and transmits the display data to the terminal (12).

Abstract: An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected.

Abstract: A history management apparatus that includes: a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call; an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.

Abstract: An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected.

Abstract: A history management apparatus includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an extraction part that extracts a historical data set satisfying predetermined conditions, respectively, among the historical data sets; an image generation part that generates data of a display image displaying information specifying a call corresponding to the historical data set extracted, along with information indicating the predetermined conditions; and a display control part that causes the display image to be displayed on a display unit.

Abstract: A display apparatus includes: a location acquisition unit that acquires an image location designated by an operation of the user in the planar image of the user symbol; a direction setting unit that specifies an area to which the image location of the user symbol belongs from among a plurality of areas into which the planar image is divided and with which a predetermined direction is associated in advance, respectively, and sets, as a direction of eyes of the user, a direction that is associated in advance with the area specified; and a display control unit that displays the planar image in which the seat symbols and the user symbol are arranged in such a way of being associated with a seat layout in a room visually recognized when the user views in the direction of eyes.

Abstract: The invention provides an information processing apparatus, which can adjust a display range of a time series graph using one operating portion. An information processing apparatus 100 includes: a reference setting unit 11 which sets an initial range of a time series graph 81 and 83; a display control unit 15 which displays the graphs 81 and 83 by associating their time axes with each other; and a range adjustment unit 14 which adjusts the range of the graph 81 by moving, when the starting position of the operation is either of the range specifying portions 82L and 82R, the portion 82L or 82R along the time axis and by moving, when the starting position is in between the portions 82L and 82R, each of the portions 82L and 82R along the time axis with the distance between the portions 82L and 82R maintained.

Abstract: A history management apparatus includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an extraction part that extracts a historical data set satisfying predetermined conditions, respectively, among the historical data sets; an image generation part that generates data of a display image displaying information specifying a call corresponding to the historical data set extracted, along with information indicating the predetermined conditions; and a display control part that causes the display image to be displayed on a display unit.

Abstract: A history management apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an image generation part that generates data of a display image indicating the history of response states of the agent to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.

Abstract: To improve the visibility of a sequence of a plurality of images corresponding to a sequence of a plurality of pieces of information. According to the contents of a scroll operation, a display controller (1) displays to move each of a sequence of a plurality of card images (81 to 87) along a first direction and displays to move back and forth along a second direction. Furthermore, the display controller (1) determines a superimposing order for displaying each of a sequence of a plurality of the card images (81 to 87) according to a displacement of a display position of each of the sequence of the plurality of card images (81 to 87) in the second direction, and displays on a display unit (17) each of the sequence of a plurality of card images to be superimposed in accordance with the order.

Abstract: A graph image generation unit 42 constructs a two-dimensional space and generates data of a graph image in the space, in which a graph G of a type is rendered. A coordinate receiving unit 43 receives an arbitrary coordinate in an arbitrary timeline TL designated by a user operation, among coordinates in at least two axes defining the space. A line image generation unit 44 acquires information of the space from the graph image generation unit 42, and generates data of the line image in the space, the line image passing through at least the coordinate in the received timeline TL. An image synthesis unit 45 generates data of the synthesized image by combining the data of the graph image with the data of the line image 111b in which the line is rendered. A display control unit 46 controls a display unit 17 to display the synthesized image.

Abstract: A display image generation unit (59) generates a portion changed within a sheet image on the top as data of a display image in a case in which there is a change operation by an in-sheet display area change unit (57), and generates data of an image showing a state in which sliding is gradually performed from a sheet image layered on the top to a sheet image subsequently layered as data of a display image in a case in which there is a change operation by a between-sheet display area change unit (58). A display controller (60) executes to control to display a display image generated as data on a display area of a display device (17).

Abstract: A workforce requirement calculation device 10 accepts at least call volume in a particular period of time, an average handle time for a call by the operator, and a maximum queuing time before abandoning queuing of a call, as input parameters, initializes a number of the operators, calculates a probability of queuing of the call using the Erlang C formula based upon at least the call volume and the number of the operators, calculates a call abandonment rate as a service objective based upon at least the probability of queuing of the call and the input parameters, and calculates the workforce requirement for operators in order to meet a predetermined service objective by recurrently repeating the calculation of the probability of queuing of the call and the calculation of the call abandonment rate, with respect to an increase and a decrease in the number of the operators.

Abstract: An assignment management apparatus includes: a traffic acquisition unit that acquires traffic per unit time; a storage unit that stores traffic per unit time when an operator is assigned, as traffic upon assignment, in association with the operator and an assignment sequence, and stores traffic per unit time when the assignment is canceled, as traffic upon cancellation; a processing capacity calculation unit that calculates difference between the traffic upon assignment of the operator and traffic upon assignment of an operator whose assignment sequence is next to the operator, as processable traffic of operators; and a determination unit that determines that it is timing to cancel assignment of an operator, in a case in which the traffic per unit time is decreased by the processable traffic calculated for the operator from the traffic upon cancellation.