Patents by Inventor Wai Chan

Wai Chan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10929790
    Abstract: An example system for dynamic agent management involving multiple queues is presented. The system may include a remote network management platform that manages a network by way of a computational instance. A first group and a second group of agents may be assigned to address work items in a first queue in the computational instance. The second group may also be assigned to address and prioritize work items in a second queue in the computational instance. A computing device within the computational instance may assign a work item originating from a client device in the managed network into the first queue according to routing rules. The assignment may cause a timer to record a duration that the work item is in the first queue. The computing device may assign one of the second group of agents to address the work item based on the duration exceeding a pre-determined value.
    Type: Grant
    Filed: August 29, 2018
    Date of Patent: February 23, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Victor Chung-Wai Chan, Scott Michael Rhodes, Prithvi Yoganand
  • Patent number: 10867463
    Abstract: A vending machine with a curved exterior shape is disclosed. Some embodiments of the vending machine are circular in design, and include a transparent upper housing that allows customers to see into the interior of the vending machine. Products for vending may be stored in a non-transparent lower housing. A centrally-located product delivery system transports products for vending from the lower housing to delivery portals located on the upper housing. The product delivery system is able to move along a vertical line and rotate through the horizontal plane and can deliver products from any portion of the lower housing to any delivery portals located on the upper housing.
    Type: Grant
    Filed: September 18, 2018
    Date of Patent: December 15, 2020
    Assignee: PepsiCo, Inc.
    Inventors: Emad Jafa, Xuejun Li, Yong Serock, Cheuk Chi Lau, Martyn Mitchell, Euan Morrison, Wai Chan, Sam Johnstone, Erik Williams
  • Publication number: 20200370920
    Abstract: Feedback for map information is based on an integrated navigation solution for a device within a moving platform using obtained motion sensor data from a sensor assembly of the device, obtained radar measurements for the platform and obtained map information for an environment encompassing the platform. An integrated navigation solution is generated based at least in part on the obtained motion sensor data using a nonlinear state estimation technique that uses a nonlinear measurement model for radar measurements. The map information is assessed based at least in part on the integrated navigation solution and radar measurements so that feedback for the map information can be provided.
    Type: Application
    Filed: April 28, 2020
    Publication date: November 26, 2020
    Inventors: Amr Shebl Ahmed, Medhat Omr, Abdelrahman Ali, Jacques Georgy, Christopher Goodall, Billy Cheuk Wai Chan, Qingli Wang
  • Patent number: 10826977
    Abstract: A system and method can support asynchronous request/response in a network environment. A network protocol can utilize a load balancer to balance requests, such as HTTP requests, over a fast network interface, such as InfiniBand, to one or more nodes of an application server cluster. The system and method can attach headers to the requests such that the requests can be sent in an interleaved manner. The system and method can further allow for sending of large requests by breaking up the large requests into smaller portions, and sending each portion, interleaved, with other requests.
    Type: Grant
    Filed: September 24, 2015
    Date of Patent: November 3, 2020
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Harold Carr, Prashant Agarwal, Shing Wai Chan
  • Patent number: D904336
    Type: Grant
    Filed: August 16, 2019
    Date of Patent: December 8, 2020
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D908700
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: January 26, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D909373
    Type: Grant
    Filed: October 8, 2019
    Date of Patent: February 2, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D909374
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: February 2, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D909375
    Type: Grant
    Filed: November 21, 2019
    Date of Patent: February 2, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D909376
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: February 2, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D910625
    Type: Grant
    Filed: October 8, 2019
    Date of Patent: February 16, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D910626
    Type: Grant
    Filed: October 31, 2019
    Date of Patent: February 16, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D910627
    Type: Grant
    Filed: November 6, 2019
    Date of Patent: February 16, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D910628
    Type: Grant
    Filed: November 19, 2019
    Date of Patent: February 16, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D910629
    Type: Grant
    Filed: November 19, 2019
    Date of Patent: February 16, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D910630
    Type: Grant
    Filed: November 20, 2019
    Date of Patent: February 16, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D910632
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: February 16, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D911311
    Type: Grant
    Filed: July 12, 2019
    Date of Patent: February 23, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D911336
    Type: Grant
    Filed: October 11, 2019
    Date of Patent: February 23, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan
  • Patent number: D912051
    Type: Grant
    Filed: November 8, 2019
    Date of Patent: March 2, 2021
    Assignee: KYE SYSTEMS CORP.
    Inventor: Chi-Wai Chan