Abstract: A communication system includes a switching system and a service control system. The switching system receives and processes a communication request to transfer a query message. The service control system receives and processes the query message to generate and transfer a response message indicating a route. The switching system receives and processes the response message indicating the route and transfers a communication using the route. The service control system may process the query message with multiple parallel functions to generate an action message and process the action message to select the route.

Abstract: First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e.g., automatic speech recognition or text-to-speech conversion) available for the interaction with the caller, the first voice response system extends the call to a second voice response system that is able to provide the additional media services.

Abstract: A method and system are disclosed to provide a conference among conference participants over a communication network. A routing system receives conference utilization data from a plurality of conference systems. The routing system receives a request to join the conference from one of the conference participants. The routing system processes the conference utilization data in response to the request to select one of the conference systems. The one conference system joins the one participant to the conference in response to the selection of the one conference system.

Abstract: A call center system is described that is comprised of an information control system and a portal system. The information control system receives a call agent identifier. The information control system formats and transfers a message that includes the call agent identifier. The portal system receives the message and caller information for the caller. The portal system transmits the caller information to a call agent system over the Internet based on the call agent identifier.

Abstract: A call processing system that is configured to communicate with a plurality of remote processors, wherein the call processing system comprises a routing system configured to receive signaling for a call wherein the signaling indicates a called number including an international country code, and a processing system configured to process the international code to select one of the remote processors from the plurality of remote processors. The processing system is further configured to transfer a remote processor query to the one remote processor and process a remote processor response from the one remote processor to transfer a routing instruction for the call to the routing system.

Abstract: A call handling system for a call comprising a routing system configured to receive a key from a first call system and responsively transfer a query to a call processing system wherein the query indicates the key and wherein the call processing system is configured to receive the key and process the key by placing the key into a dialed number information service (DNIS) override field of a query response and is configured to transfer the query response to the routing system, and wherein the routing system is further configured to receive the query response and responsively send the key as DNIS to a second call system. The technology improves call handling capabilities of a call handling system thereby saving time and allowing for improved call handling efficiencies.

Abstract: In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from a caller over the call in response to the prompt message, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a destination processor, processes a destination routing code from the destination processor to determine a destination routing instruction, and transfers the destination routing instruction to the switching system. The switching system routes the call to a destination in response to the destination routing instruction.

Abstract: A communication system for providing caller identification services comprises a processing system configured to store a data structure having a plurality of codes associated with a plurality of caller numbers, and to translate one of the codes into one of the caller numbers using the data structure. The communication system further comprises a communication interface configured to receive a first call request for a call including the one code and transfer a second call request for the call including the one caller number.

Abstract: In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from the caller, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a first destination processor, processes a first destination routing code from the first destination processor to determine a first destination routing instruction, and transfers the first destination routing instruction to the switching system. The switching system routes the call to a first destination in response to the first destination routing instruction. The SCP system transfers the caller-entered information to a second destination processor, processes a second destination routing code from the second destination processor to determine a second destination routing instruction, and transfers the second destination routing instruction to the switching system.

Abstract: A communication system comprising a routing system configured to receive a called number from a calling system and responsively transfer a first query to a call processing system wherein the called number comprises a destination number and a correlation code wherein the routing system uses the destination number to route a call and the routing system does not use the correlation code to route the call and wherein the correlation code is for correlating information entered over the call and wherein the first query indicates the destination number, and wherein the call processing system is configured to receive the first query, process the destination number to determine routing instructions for the call, and transfer a first response to the routing system with routing instructions, and wherein the routing system is further configured to receive the first response and responsively route the call according to the routing instructions and provide the correlation code as dialed number information service (DNIS) di

Abstract: A method and system for wiretapping a packet-based communication, such as a voice communication for instance. When a node in the normal path of packet-transmission between a source and destination receives packets of the communication, the node can conventionally route the packets to the intended destination. At the same time, a session manager can notify a wiretap server that the session is being established or is underway, and the wiretap server can then direct the node to bi-cast the packets of the communication to the wiretap server node. At the wiretap server, the packetized communication can be depacketized, and a TDM signal representing the communication can be sent via a conventional circuit-switch to a law enforcement agency or other authorized entity.

Abstract: A communication system processes a set-up message for a call to transfer a query message to a network call processor that processes the query message to transfer an inquiry message to a remote call processor. The remote call processor processes the inquiry message to select a key and transfers the key to the network call processor. The remote call processor transfers the key and call-handling information for the call to a destination system. The network call processor transfers the key to the communication system. The communication system transfers the key and the call to the destination system. The destination system associates the call with the call-handling information based on the key.

Abstract: A routing system according to an embodiment of the invention dynamically routes a conference call to a selected conference system. The routing system includes a communication interface, a conference interface, and a processing system. The processing system accesses utilization statistics for the plurality of conference systems and includes a routing algorithm. The processing system is configured to receive a conference identifier of the conference call, process the conference identifier and the utilization statistics of the plurality of conference systems to select the selected conference system, and route the conference call to the selected conference system.

Abstract: A service node receives an emergency telephone call from a packet network. The service node processes a source packet address for the emergency telephone call based on first packet address characteristics to determine if the caller is at the first location. The service node transfers the emergency telephone call with a first indication that the caller is at the first location if the caller is at the first location and transfers the emergency telephone call with a second indication that the caller is not at the first location if the caller is not at the first location. A location server receives a query for the emergency telephone call indicating the source packet address, processes the source packet address based on packet address characteristics to determine the current location of the caller, and transfers a response indicating the current location.

Abstract: A call center system is described that is comprised of an information control system and a portal system. The information control system receives a call agent identifier. The information control system formats and transfers a message that includes the call agent identifier. The portal system receives the message and caller information for the caller. The portal system transmits the caller information to a call agent system over the Internet based on the call agent identifier.

Abstract: A call processing system that is configured to communicate with a plurality of remote processors, wherein the call processing system comprises a routing system configured to receive signaling for a call wherein the signaling indicates a called number including an international country code, and a processing system configured to process the international code to select one of the remote processors from the plurality of remote processors. The processing system is further configured to transfer a remote processor query to the one remote processor and process a remote processor response from the one remote processor to transfer a routing instruction for the call to the routing system.

Abstract: A second service provider is coupled to a first service provider over a peer-to-peer Internet Protocol (IP) connection. The first service provider is coupled to end-user systems over IP connections. The second service provider comprises a router, service portal, and packet telephony network. The router routes a first set of IP packets between the peer-to-peer IP connection and a service connection based on a first set of IP addresses in the first set of the IP packets. The router routes a second set of the IP packets between the peer-to-peer IP connection and an Internet backbone IP connection based on a second set of the IP addresses in the second set of the IP packets. The service portal exchanges the first set of the IP packets with the service connection. The service portal provides protocol conversion between the first set of the IP packets and a first set of the service packets. The service portal exchanges the first set of the service packets with the packet telephony network.

Abstract: A service node receives an emergency telephone call from a packet network. The service node processes a source packet address for the emergency telephone call based on first packet address characteristics to determine if the caller is at the first location. The service node transfers the emergency telephone call with a first indication that the caller is at the first location if the caller is at the first location and transfers the emergency telephone call with a second indication that the caller is not at the first location if the caller is not at the first location. A location server receives a query for the emergency telephone call indicating the source packet address, processes the source packet address based on packet address characteristics to determine the current location of the caller, and transfers a response indicating the current location.

Abstract: A communication system includes a switching system and a service control system. The switching system receives and processes a communication request to transfer a query message. The service control system receives and processes the query message to generate and transfer a response message indicating a route. The switching system receives and processes the response message indicating the route and transfers a communication using the route. The service control system may process the query message with multiple parallel functions to generate an action message and process the action message to select the route.

Abstract: A second service provider is coupled to a first service provider over a peer-to-peer Internet Protocol (IP) connection. The first service provider is coupled to end-user systems over IP connections. The second service provider comprises a router, service portal, and packet telephony network. The router routes a first set of IP packets between the peer-to-peer IP connection and a service connection based on a first set of IP addresses in the first set of the IP packets. The router routes a second set of the IP packets between the peer-to-peer IP connection and an Internet backbone IP connection based on a second set of the IP addresses in the second set of the IP packets. The service portal exchanges the first set of the IP packets with the service connection. The service portal provides protocol conversion between the first set of the IP packets and a first set of the service packets. The service portal exchanges the first set of the service packets with the packet telephony network.