Abstract: An online meeting system begins the process of connecting a user to an online meeting when the user enters a prejoin dialog for choosing meeting settings, rather than waiting until the user chooses to actually join the meeting after entering settings. Starting the meeting connection process at this time allows a shorter perceived connection time to the meeting and thus reduces user frustration with the meeting system.

Abstract: Methods and apparatus implementing a telephony terminal for connecting a telephone to a data network. In one implementation, a telephony system includes: a phone connection for connecting to a telephone; a network connection for connecting to a network; and a controller connected to said phone connection and to said network connection; wherein said controller provides a phone service for processing information for said phone connection, said controller provides a network service for processing information for said network connection, and said controller provides a network voice service for converting information to and from a network voice format.

Abstract: A method for controlling data streams of a virtual session with several participants who access at least access one application in the virtual session can include use of a selected media processing and a signaling mode in a centralized process for each participant according to the individual requirements of the participant. The process can be controlled by a server. The selection of the media processing and/or signaling mode can be made on the basis of an evaluation of the terminal of the respective participant and the network bandwidth available to the respective participant. An evaluation scheme with a plurality of evaluation criteria can be provided for the evaluation, and possible media processing and/or signaling modes are ascertained for the respective participant.

Abstract: Disclosed are a video conference implementation method and server, and a computer readable storage medium. The method includes: a video conference server receiving from a terminal a virtual conference number of a conference to be convened; detecting whether the virtual conference number and a corresponding conference state are contained in a stored virtual conference draft; if the virtual conference number is contained and the state is “not convened”, sending to a multipoint control unit conference parameters corresponding to the virtual conference number, and receiving a conference state returned by the multipoint control unit.

Abstract: A computer-implemented method of executing a virtual agent bot includes receiving, via a computer server, at least one input query from a user, and analyzing the at least one input query to extract at least one input term. The method further comprises determining a semantic skill set of the virtual agent bot among a plurality of different candidate skill sets based at least in part on the at least one input term; and invoking the virtual agent bot to provide a semantic topic response corresponding to the semantic skill set to provide an answer to the at least one input query.

Abstract: Provided are a mobile terminal including an artificial intelligent agent and a method for controlling a mobile terminal using machine learning. A mobile terminal comprises a microphone, a learning data unit configured to identify and store keywords and a controller configured to: activate the microphone in response to an activation event, receive a voice input via the microphone, extract vocabulary information from the received voice input and execute a control corresponding to command information included in the received voice input, wherein the executed control is varied by utilizing the keywords and the extracted vocabulary information.

Abstract: An electronic device includes a first display screen assembly having a first display portion; a second display screen assembly having a second display portion, the second display screen assembly being coupled with the first display screen assembly and being movable between a first position and a second position, in which the first display screen assembly and the second display screen assembly are not overlapped in a front-rear direction when the second display screen assembly moves between the first position and the second position; and a camera provided to the second display screen assembly and located at a rear side of the second display portion, in which the camera moves along with the movement of the second display screen assembly between the first position and the second position to capture images of different regions.

Abstract: The present invention relates to an image processing device and method enabling deterioration in encoding efficiency to be suppressed. A control information adding unit 184 embeds one picture worth of control information held in a control information holding unit 183 into a slice header of a predetermined slice, in encoded data held in an encoded data holding unit 182. For example, the control information adding unit 184 embeds one picture worth of control information in the slice header of the first-transmitted slice in the frame to be processed in the encoded data. The control information adding unit 184 outputs encoded data to which the control information has been added, in a predetermined order. The present invention can be applied to, for example, an image processing device.

Abstract: A dynamic call connection distributor and a related method, the distributor including an agent pool, having information of call agents, the agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, including circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer including circuitry for establishing an agent connection from the dynamic connection distributor to a call agent, and a call linker, having circuitry for linking the agent connection with the recipient call.

Abstract: An approach is provided in which an information handling system invokes a conferencing session over a computer network between a first user utilizing a headset and one or more second users. The information handling system detects an audible interruption from a third user proximate to the first user, while the headset inhibits the first user from detecting the audible interruption. Next, the information handling system sends an interruption notification to the first user in response to determining that the audible interruption matches at least one of a set of notification triggers corresponding to the first user. In turn, the information handling system captures a dialog between the one or more second users in the conferencing session in response to the first user accepting the interruption notification.

Abstract: Suggestions for content are based on a habit of a user. As the user requests content, content selections are monitored for habitual selections according to channels, titles, or genres. A programming guide may then be customized based on the habitual selections.

Abstract: A method for managing speaking turns, between a first mobile terminal and a second terminal, the first and second terminals being included in a set of interconnected terminals via a first communication network. The method including, following reception and validation on the second terminal of a connection request sent by the first terminal, the acts of configuring, for each of the terminals of the assembly apart from the first and second terminals, a first communication restriction for the connections using the first communication network and, establishing a communication between the first and the second terminal. On detecting the end of the communication, the method further includes removing the communication restriction for the set of terminals.

Abstract: In one embodiment, a method includes sending, to a social-networking system, information to initiate a live-broadcast session for distribution of a media stream using the social-networking system. The method also includes capturing an incoming media stream in association with the live-broadcast session, generating an outgoing media stream based on the incoming media stream, and sending the outgoing media stream to the social-networking system. The method also includes providing information to display a user interface associated with the live-broadcast session, where the user interface includes a visual representation associated with the outgoing media stream.

Abstract: Certain aspects of the disclosure are directed to customized communication monitoring and alerts using a high-level programming interface. According to a specific example, a data communication server is configured and arranged to provide a database with virtual office features available to remotely-situated client entities. The data communication server is configured to provide to the client entities, a set of instructions written in a first programming language that defines a message exchange protocol. The data communication server is further configured to receive from each client entity, client-specific sets of control data written in a second programming language that is compatible with the first programming language. The data communication server may monitor an operating state of each of the virtual office features provided to the client entity based on received event data, and generate alerts to end-users of the client entity according to the event data satisfying a set of criteria.

Abstract: A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.

Abstract: A tenant-based distributed computing environment management system includes a service that is executed on a computing system to allocate a subset of the resources for use by each of a plurality of tenants, and generate a plurality of tags for each resource in the subset in which each tag includes tenant information associated with the tenant to whom the subset of resources are allocated. The service may then identify, for at least one of the tenants, the subset of resources allocated to the tenant, and transmit information associated with the identified subset of resources to a computing device of the tenant.

Abstract: A method of processing video data comprising subdividing a video stream into image portions, encoding the image portions with high resolution in respective encoded video streams and reassembling a selection of encoded video streams in order to display a region of interest with high resolution. Embodiments of the invention provide high resolution display of specific region of interest without a priori knowledge of the position of the region of interest.

Abstract: Technologies are described herein for routing a service request to an appropriate web service. A first service request is routed from a first web service to a second web service. Routing factors associated with the second web service are monitored. A determination is made as to whether the routing factors indicate that the second web service is no longer appropriate for handling service requests. If the routing factors indicate that the first web service is no longer appropriate for handling service requests, then a second service request is routed from the first web service to a third web service. The first web service, the second web service, and the third web service are included in a composite service.

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

Abstract: A distribution apparatus packetizes streaming data of a variable bit rate, and distributes the resulting data to a plurality of playback apparatuses. The distributed streaming data is transferred from one playback apparatus to other one or more playback apparatuses. One playback apparatus measures the communication quality between the one playback apparatus and each of the other playback apparatuses of transfer destinations. One playback apparatus redivides the received streaming data into packets based on a playback data amount for each unit playback time in the received streaming data and on the measured communication quality and transfers the resulting streaming data.

Abstract: Sink devices are provided that increase quality of displayed images by dynamically integrating higher fidelity update frames into a base stream encoded using an encoding technique (e.g., chroma-subsampling and/or another lossless encoding technique). Use of base image frames enables backward compatibility with existing technology and serves as a baseline for bandwidth scaling. The fidelity update frames may include raw image data, lossy, or losslessly compressed image data, and/or additional subsampled image data. The image data included in the fidelity update frames may apply to the entire base image frame or a portion thereof. The fidelity update frames may include incremental data or complete, high fidelity image data for a portion of an entire image. The sink devices may store and implement fidelity management policies that control operation of the devices to balance resource consumption against fidelity to meet the needs of specific operational environments.

Abstract: A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. The customer support agent can provide guidance to the user by transmitting support content back to the user's computing device, where the support content is displayed as an overlay on top of the user's normal user interface content. The screen sharing and support content may be supplemented with live audio and video communications between the user and the remote customer support agent, and the multiple modes of communication may be prioritized to maintain quality in the preferred communication mode.

Abstract: Implementations generally relate to pre-charge phase data compression. In some implementations, a method includes computing prediction values for image data, where the image data is pre-charge phase data. The method also includes computing residual data based on the prediction values. The method also includes quantizing the residual data. The method also includes entropy encoding the quantized residual data. The method also includes refining an inverse quantized residual data based on one or more of the residual data and a number of left-over bit-budget after entropy encoding.

Abstract: A computer system may include logic configured to enable voice-enabled web pages. The logic may be configured to receive a request for a web page that includes Hypertext Markup Language (HTML) content and voice browser content from an HTML browser running on a user device; generate a co-browsing session identifier based on the received request; provide a response to the HTML browser, wherein the response includes the HTML content, the generated co-browsing session identifier, and an instruction to establish a Web Real-Time Communication (WebRTC) connection with an interactive voice response (IVR) system associated with the voice browser content; receive an indication from the IVR system that the WebRTC connection has been established for the co-browsing session identifier; and provide the voice browser content to a voice browser in the IVR system, in response to receiving the indication that the WebRTC connections has been established for the co-browsing session identifier.

Abstract: The moving picture coding method for coding an input image includes: converting a value of a first parameter into a first binary signal, the first parameter identifying a type of a sample offset process to be applied to a reconstructed image corresponding to the input image; and coding at least a portion of the first binary signal through bypass arithmetic coding using a fixed probability.

Abstract: Techniques for adaptive processing of media data based on separate data specifying a state of the media data are provided. A device in a media processing chain may determine whether a type of media processing has already been performed on an input version of media data. If so, the device may adapt its processing of the media data to disable performing the type of media processing. If not, the device performs the type of media processing. The device may create a state of the media data specifying the type of media processing. The device may communicate the state of the media data and an output version of the media data to a recipient device in the media processing chain, for the purpose of supporting the recipient device's adaptive processing of the media data.

Abstract: An apparatus includes a processor and a memory. The memory stores instructions that when executed by the processor cause the processor to: identify a keyword from machine-readable text; identify a contact center resource based on the identified keyword; update a first group of keywords associated with the contact center resource based on the identified keyword; invoke an action based on analysis of the keyword associated with the contact center resource; monitor the action and report results in response; and update a second group of keywords according to analysis of the results.

Abstract: A protective apparatus adapted for covering a mobile device and having an extendable arm. The protective apparatus includes a protective apparatus sized and shaped for being attached to a camera equipped mobile device and having a back plane and first and second sides which are laterally opposing one another, a scissor mechanism compartment formed by at least one sidewall and a bottom of the backplane, a scissor mechanism adapted to be manually extended from and manually retracted into the scissor mechanism compartment along an extension axis, and when the protective apparatus is attached to the camera equipped mobile device, a back of a housing of the camera equipped mobile device is placed against a top of the back plane and the lateral sides of the housing are placed against the first and second sides.

Abstract: Neural control of holograms is provided to facilitate improving the viewing pleasure of a viewer. A holographic processor component can generate holograms representing a multi-dimensional object scene. A sensor component can detect brain waves of the viewer at different frequency bands. The holographic processor component can analyze the brain waves at difference frequency bands to determine respective strengths of the brain waves at different frequency bands. The holographic processor component can determine an adjustment(s) to be made to a parameter(s) of an optical setting associated with the holograms based on the respective strengths of the brain waves at different frequency bands. The holographic processor component can adjust the optical setting for the holograms based on the parameter adjustment(s) to facilitate generating and displaying holograms that have been modified in response to the detected brain waves at different frequency bands to facilitate customizing the holograms for the viewer.

Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.

Abstract: An electronic device includes a display unit; a memory unit; and a processing unit electrically connected to the display unit and the memory unit, the processing unit capturing (N+M) frames displayed by the display unit, N and M being positive integers, the N frames having a first resolution, the M frames having a second resolution, the first resolution being larger than the second resolution, the processing unit converting a color space of the (N+M) frames and encoding the (N+M) frames, the processing unit magnifying a size of each of the M frames to be equal to a size of each of the N frames, the processing unit encapsulating and outputting the (N+M) frames.

Abstract: The moving picture coding method for coding an input image includes: converting a value of a first parameter into a first binary signal, the first parameter identifying a type of a sample offset process to be applied to a reconstructed image corresponding to the input image; and coding at least a portion of the first binary signal through bypass arithmetic coding using a fixed probability.

Abstract: Embodiments are described for provision of video conference services. In some embodiments, a service connector module of a video conference system receives a request to switch a participant user of a video conference to a communication mode for the video conference received at a participant endpoint device, the request to switch is (a) a request to switch from an unidirectional communication mode to a bidirectional communication mode, or (b) a request to switch from the bidirectional communication mode to the unidirectional communication mode, determining information on at least one distribution capability from one or more interactions with the participant endpoint device, determines a distribution scheme for the communication mode using the at least one distribution capability, sends a request to establish a connection with the endpoint device using the distribution scheme, receives a notification on establishment of the connection, and sends a request to terminate a prior connection.

Abstract: A multi end-point (EP) conferencing system, including a decentralized scalable network of End-Points that includes a source EP being configured to connect to a non-virtual target EP. The source EP being configured to transmit to the non-virtual target EP a conference list thereof, for distributing to non-virtual EPs and virtual EPs associated with the target EP. It is further configured to receive a conference list of the non-virtual target EP, integrate the received conference list with its conference list to obtain an integrated conference list and distribute the integrated conference list or parts thereof to virtual EPs and non-virtual EPs associated with the source EP. The source EP being further configured to receive a positive selection notification being indicative of a requesting EP from EPs associated with the source EP that would like to get data from the source EP.

Abstract: Embodiments of the present invention provide a method, system, and program product for managing the flow of electronic mail. A computing device receives from a sender a first electronic mail addressed to first and second recipients in a serial propagation mode, and in response, the computing device transmits the first electronic mail en route to the first but not the second recipient. A computing device receives a second electronic mail from the first recipient as a response to the first electronic mail, and in response, a computing device transmits the first electronic email to the second recipient.

Abstract: An image coding method including: binarizing last position information to generate (i) a binary signal which includes a first signal having a length smaller than or equal to a predetermined maximum length and does not include a second signal or (ii) a binary signal which includes the first signal having the predetermined maximum length and the second signal; first coding for arithmetically coding each of binary symbols included in the first signal using a context switched among a plurality of contexts according to a bit position of the binary symbol; and second coding for arithmetically coding the second signal using a fixed probability when the binary signal includes the second signal, wherein in the first coding, a binary symbol at a last bit position of the first signal is arithmetically coded using a context exclusive to the last bit position, when the first signal has the predetermined maximum length.

Abstract: A system and method for providing a consumer with dental services and products from a retail location, such as, for example, a local shopping mall. The dental service or product may include a teeth whitening product or service. The retail location is operated by a registered dental assistant or hygienist under supervision of a licensed off-site dentist. The dental assistant or hygienist uses an intra-oral camera and/or x-ray machine to take images of the customer's teeth and/or mouth. The images are transmitted to the off-site dentist over a data communications network. The off-site dentist evaluates the images and approves or denies a request for a particular dental service or product. If approved, the product or service is dispensed from the retail location. The off-site dentist may also recommend that the customer see a specialist. In this case, a referral to a specialist in the customer's area is made.

Abstract: When sending photographic image data obtained in an electronic camera 1 via a communication interface 42 to a radio telephone line of a PDC 3, a PHS 4, etc., an RISC-CPU 11 converts the image data to data having a configuration allowing communication and further converts by software processing the communication-allowing configuration data to data corresponding to the type of the radio telephone line.

Abstract: Method, system and program product, for operating a call center system, the method comprising: obtaining performance data for agents in a set of agents; obtaining a respective abstracted data stream for multiple calls, each respective data stream having multiple different locations along the abstracted data stream representing multiple different respective fields, the meaning for the field data in the respective different locations for the different respective fields not known by the system; determining respective patterns for the respective data streams; obtaining performance data for the respective patterns; matching using a selected matching algorithm one of the agents from the set of agents to one of the calls based at least in part on the performance data for the respective pattern of the call and on performance data for the respective agents of the set of agents.