Abstract: A communications base station is installed at a selected new location and the base station, prior to going “online” monitors the wireless traffic from other base stations within interference range of the new base station's coverage area. The new base station also monitors the wireless traffic between mobile devices within its coverage area and these other base stations. Based upon these monitored conditions, as well as other known conditions, the new base station then determines the transmitting parameter configuration it should imply in order to achieve a desired optimization between capacity and coverage area. After the new base station is online, a central control can monitor the entire network to determine if any additional changes are necessary and if so the new transceiver, or any other transceiver, can be instructed to monitor itself with respect to interference and to take corrective action to improve overall network coverage and capacity.

Abstract: A system and method for providing enhanced quality audio streaming, including an audio streaming server providing an audio stream, a client including a buffer storing at least portions of the audio stream received from the audio streaming server, a buffer status sensor operative to monitor the contents of the buffer and a client audio output enhancer operative in response to an output from the buffer status sensor for providing a modified audio stream output.

Abstract: Systems and methods for providing enhanced caller identification screening using audible caller name announcement are disclosed. Generally, a request for audible caller identification associated with a calling communication station is transmitted to the calling communication station based on an analysis of a query comprising data indicating whether presentation of standard call identification information to a called communication station. Audible caller identification information is then received and transmitted to the called communication station.

Abstract: A communication network that includes a signaling system seven (SS7) network is operated by associating call release messages, which are indicative of call failures in the communication network, with an originating point code (OPC) and/or a calling number. The rate at which calls originating from the originating point code and/or the calling number are admitted to the network may be adjusted based on the association between the call release messages and the originating point code and/or the calling number.

Abstract: Included are embodiments for recording data from a communication. At least one embodiment includes receiving media data associated with the communication from a first communications device at a first receive port and sending the received media data to a first transmit port, wherein the first transmit port is coupled to a second receive port. Some embodiments include sending the received media data to a recording device via a connection with the recorder, the connection being located on the coupling of the first transmit port and the second receive port.

Abstract: Included are embodiments for recording data from a communication. A least one embodiment includes a system for recording data from a communication. Embodiments of a system include a controller component configured to receive control data associated with a communication and a first switching component configured to receive media data associated with the communication from a first communications device via a first receive port. Similarly, some embodiments include a recording component coupled to the connection line, the recording component configured to receive at least a portion of the media data from the connection line.

Abstract: Apparatus and methods for creating a composite data source having a common data representation from disparate sources of voice data. Data transmission links are established to heterogeneous messaging data sources, requests for voice data is sent using data access protocols, the voice data is received, and a set of voice data transformation rules are selectively applied to the voice data to transform the data into a common data representation. The common data representation can also be used as a source for reporting and graphical displays to monitor the operational aspects of the sources of voice data.

Abstract: A method and apparatus for archiving a call terminating at a client device are provided. In an example, a command or packet associated with a protocol for setting up the call is intercepted. In response to the interception, the call is associated with a call ID. An information associated with the call is retrievably stored in an archive using the call ID. The information is at least partially determined via replicating at least one of a device input signal associated with an outbound call content and a device output signal associated with an inbound call content. In an example, a call capture agent resident on the client device is controlled by a call archive administration service, and performs the replication by forming respective loopbacks corresponding to the at least one of the device input signal and the device output signal. In an example, the respective loopbacks are virtual loopbacks.

Abstract: Methods and apparatuses to connect telephone calls and track information about the telephone calls for geographic area based advertisements. In one embodiment, a method includes: receiving an indication of a target geographic area of an advertisement for an advertiser having a telephone number, the advertisement including one of: a telephone number assigned to the advertiser and a reference to the telephone number assigned to the advertiser; and providing the advertisement for delivery to users of interest in the target geographic area, the advertiser billed for the advertisement based on telephonic connections made to the telephone number of the advertiser through the telephone number assigned to the advertiser.

Abstract: At least one exemplary embodiment of the present invention includes a method, comprising requesting real-time measurement data for a telephone network between a transit carrier and a predetermined terminating carrier; and automatically receiving the real-time measurement data via the Internet at an originating carrier associated with the transit carrier. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. This abstract is submitted with the understanding that it will not be used to interpret or limit the scope.

Abstract: Embodiments of the present invention provide methods, systems, and computer-readable media for achieving a higher call completion rate in a system experiencing a mass calling event. The present invention has several practical applications in the technical arts including optimizing use of network resources during a mass calling event. In various embodiments, a network's resources are efficiently utilized by way of sampling a network element's control processing unit utilization. Additionally, the various embodiments respond by selecting to negatively acknowledging callers in a mass calling event state in order to prevent system components from becoming overloaded. Overloaded network system components lead to such issues as dropped signaling packets, and higher percentages of call failures. Embodiments of the invention are directed to achieving optimal call completion in the case of a mass calling event.

Abstract: Computer-implemented systems and computer-readable media for generating distance bands on a map to identify areas of outbound roaming on a wireless network are disclosed. A roaming-network event record listing roaming events for subscribers of a home network is received. A home-network event record listing network events on a home network is also received. The two records are correlated to identify roaming events and network events having matching caller identifiers and time stamps within a predetermined range. Location data of a network event is adopted as location data for a matching roaming event. A home-network wireless-communications antenna having a service area in which a concentration of roaming events have occurred is identified. The distance of the roaming events from the antenna is determined and distance bands corresponding to that distance are plotted on a map to aid in identifying locations at which outbound roaming has occurred.

Abstract: A communication device and method for managing communication records by using priorities of the communication records so that a user can easily find a desired communication record are provided. In the method, the device receives a priority input for a selected one of the communication records, saves the received priority input as a priority of the selected communication record, and displays a list of the communication records arranged according to the priorities thereof.

Abstract: A method and system include obtaining at a first time a first image of a database having number portability records for each telephone number which has been ported between service providers. The first image is indicative of the LNP records in the database at the first time. At a second time a second image of the database is obtained. The second image is indicative of the records in the database at the second time. The first and second images are compared to determine migration of ported telephone numbers.

Abstract: Event records associated with telephone devices are analyzed to calculate a maximum number of concurrent events that occurred during a time period covered by the event records. The begin dates and end dates of the event records to be analyzed are arranged in a specific order, allowing them to be stepped through and compared to each other in a linear fashion. This linear analysis of the event records linearly increases as a number of event records being analyzed increases.

Abstract: One embodiment of the present invention provides a method and apparatus to track demand partners in a pay-per call performance based advertising system. In one embodiment, the method and apparatus include assigning at least one telephonic reference to an advertiser, the reference is to be included in an advertisement on a media channel of a demand partner. The advertiser is assessed a charge based at least in part on telephonic connections to the advertiser via the telephonic reference. The demand partner tracked with a predefined tracking model based at least in part on activity related to the telephonic reference.

Abstract: A system and method for providing a high reliability network. Context servers store information about calls in a telecommunications system. Network control elements can obtain call information from the context servers to help make call control and reporting decisions.

Abstract: Provided is a method and system for measuring the effectiveness of click to call advertisements or for gathering information from calls made using a click to call service. An agent residing on a user's mobile device monitors communications initiated through click to call advertisements on a mobile device. This agent logs the information gathered from the monitored communications. This information may then be communicated to a remote server. The remote server receives similar logged information from other mobile devices. This collected information can then be used to target or improve targeting of advertisements. The logged information from a plurality of mobile devices for a particular advertised click to call service may be sent to the provider of that service. The provider may then use that information to better target their advertisements or to measure the success of certain click to call advertisements.

Abstract: A method and system for tracking telephone usage and notifying a user of his telephone usage includes a software program for tracking telephone usage based on the time and day that a phone call is made. The software program designates a timer for tracking phone usage. The timer has a time block and a time usage variable associated therewith. When a call is made, the time used by the call is recorded to the time usage variable if the call was made within the time block. The user may then be notified of how much time has been used. The software may be implemented in a number of environments, including a computer system accessible remotely or a processor located on the user's telephone.

Abstract: Systems for monitoring, storage, and analysis of information in signaling messages, communicated from originating networks to a destination network through one or more intermediate networks are described. Correlation and comparison between signaling messages of interest sent from an origination network to signaling messages received by the destination network allows for the detection of inconsistent information, e.g., information fields in a communicated message that have been altered, either intentionally or unintentionally, by an intermediate carrier. The introduction of an additional communications path over which notification messages are forwarded from signaling monitoring equipment in the origination network to signaling monitoring equipment in the destination network allows for a significant reduction in the memory storage requirements at the destination network and in the amount of processing required to match, compare, and evaluate signaling messages.

Abstract: A system, method, and computer readable medium that comprises, receiving an incoming communication, compiling statistics related to the incoming communication and analyzing the compiled statistics.

Abstract: Methods of processing incoming telephone calls include receiving an incoming telephone call from a caller, identifying the caller associated with the incoming telephone call, and processing the incoming call in response to a call handling rule generated in response to a menu selection made in a previous incoming call from the caller. Processing the incoming call in response to the generated call handling rule may include playing an interactive voice response menu to the incoming caller. The interactive voice response menu may include at least one menu option included in the interactive voice response menu in response to the call handling rule. Corresponding call handling units and computer program products are also provided.

Abstract: A method of filtering telecommunication service includes receiving a call that includes a call identifier. The method also includes determining a filter status of the call and transmitting a notification message to a remote node. The notification message identifies the call identifier and the filter status of the call.

Abstract: An enhanced Voice eXtensible Markup Language (VXML) based voicemail system that has a distributed architecture and methods for implementing enhanced VXML based voicemail systems are disclosed. The voicemail system includes a media server, which is in communication with a telephone network. The media server is adapted to invoke a voicemail service of the distributed voicemail system and adapted to render at least a first portion of a Voice eXtensible Markup Language (VXML) page. An application server, which is in communication with the media server, is adapted to generate a VXML page and provide the VXML page to the media server. The XVML page has a tag embedded therein, and the media server processes the tag. A voicemail-account monitorer, which monitors at least a portion of the voicemail system, is invoked by the media server processing the tag.

Abstract: A communications base station is installed at a selected new location and the base station, prior to going “on line” monitors the wireless traffic from other base stations within interference range of the new base station's coverage area. The new base station also monitors the wireless traffic between mobile devices within its coverage area and these other base stations. Based upon these monitored conditions, as well as other known conditions, the new base station then determines the transmitting parameter configuration it should imply in order to achieve a desired optimization between capacity and coverage area. After the new base station is on line, a central control can monitor the entire network to determine if any additional changes are necessary and if so the new transceiver, or any other transceiver, can be instructed to monitor itself with respect to interference and to take corrective action to improve overall network coverage and capacity.

Abstract: A controller controls the flow of messages in a communication system to a node. The controller monitors the rate of message rejection by the node and the rate of messages to the node passed by the controller. The rate at which messages to the node are passed is controlled on the basis of the monitored rejection rate and the monitored admit rate so that the rejection rate tends towards a target value. The maximum rate at which the messages are passed to a control value is limited.

Abstract: Fluctuation monitoring method based on the mid-layer data comprising a monitoring component of the customized instance, mid-layer telephone traffic statistics, a component of self learning telephone traffic and a drawing component of multidimensional traffic monitor. 1) Modeling of telephone traffic status is based on social science empirical model, and uses telephone traffic per day as an analysis granularity, which is composed of three dimensions—time, region and business. 2) the mid-layer of the telephone traffic statistics is calculated based on a monitoring target in regular time. 3) the self learning component of telephone traffic studies and forecasts based on monitoring data. 4) the drawing component of multidimensional traffic monitor will extract data from in the mid-layer of traffic data statistics.

Abstract: Described is a system and method for receiving information for a phone call corresponding to a subscriber, wherein the subscriber is subscribed to at least two services. The information is compared to subscriber information stored in a plurality of subscriber profiles, wherein each profile corresponds to one of the services. The phone call is then handled, when the information matches the subscriber information in one of the profiles, using the service corresponding to the profile.

Abstract: A method of designing an interface system that allows users to map the representation of their task directly to the interface. There are three major phases to the Customer-Centric Approach to Interface Design (C-CAID). End-users' tasks are categorized to determine the frequency of reasons or tasks of why users interact with a particular system. These reasons and their relative frequencies are used to design interface options that emphasize the user's task categories. Finally, the customer-centric interface designs are evaluated and compared with existing system interfaces using usability tests with actual users performing the tasks. The results from usability tests are used to pinpoint the task-option combinations that do not work well and which should be revised. Benefits of this customer-centric design are improved systems performance and increased user satisfaction.

Abstract: Method and apparatus for monitoring blocked calls in a communication network is described. In one example, calls in network segments of a packet network are monitored. A graphic representation of each of the network segments is displayed. A block call threshold is associated with each of the network segments. Each of the network segments is monitored to identify a number of blocked calls. For each network segment, the graphic representation is automatically modified to indicate an alarm in response to the number of blocked calls identified for the network segment exceeding the blocked call threshold associated with the network segment.

Abstract: A method and apparatus for determining and monitoring the status of telephone calls in a Next Generation Telephony Network (NGTN) is disclosed. The method detects protocols occurring between two or more network elements of a telecommunication circuit and control protocol used to initiate or to react to the events generated by the network elements. One sensor is connected to the telecommunication circuits to sense raw call progress signaling information indicative of an event relative to the call on the monitored line. Another sensor is connected to call control channel of a NGTN network element. The sensors are connected to a call processing system. The call processing system includes a call progress event analyzer module consisting of a call progress event processor and a call progress state machine, a NGTN event processor and a NGTN state machine. The call processing system also includes a protocol independent call processor module and a multi protocol analysis module.

Abstract: Disclosed is a communication server that uses a communication mediator to conduct voice/text communication sessions between users with different communications systems through a session initiation protocol (SIP) server. The communication server uses a voice recognition system to interface with participants in communications sessions and to provide a link between the participants and the mediator. The voice recognition system monitors ongoing voice communications for keywords and verbally prompts the participants to provide additional value to the communication session. The mediator can also access and retrieve information directly from a directory or from other data sources through an intelligent data server. Based on the directory information, additional participants can be added to the communication session.

Abstract: Systems and methods for recording an encrypted contact center interaction.

Abstract: A method and a system that allows a person to contact one or more companies with which the person has a relationship, such that the person can contact each company using a single telephone number. According to a first embodiment, a method is provided comprising receiving a call from a person (member) requesting to contact a first company; accessing a member profile stored on a database, the member profile comprising information regarding the identity of the person and identities of one or more companies selected by the person; verifying the identity of the person; verifying the request to contact the first company by determining if the first company is one company stored in the member profile; and then transferring the verified request to the first company by way of a dedicated number, so as to rapidly access an agent.

Abstract: A system and method for integrating heterogeneous phone message mailboxes in a common interface. A message record is created in a data structure of a local telephone device when a phone message received over a first telephone line is stored in a local answering device is completed. A message alert is received when a remote phone message is stored in a remote mailbox associated with a second telephone line linked to the local telephone device. The remote phone message is sent to the local telephone device for silent playback. The remote message is marked as old at the remote mailbox. A message record is created in the data structure corresponding to the remote message. A program operates to produce an ordered message record list in the data structure that includes, for example, an interleaved chronological list of all phone messages stored in the local and remote mailboxes.

Abstract: A monitoring tool for use with one or more automatic call distributors (ACD) which automatically and continuously polls or queries the ACDs to monitor not only alarm conditions but other conditions, such as agent staffing levels, call answering time, call routing and traffic conditions. Such continuous and automatic monitoring and querying of the ACD in accordance with the present invention is thus able to improve the overall efficiency of such ACDs by improving the service response time of such ACDs. In accordance with one aspect of the invention, the status records of the ACDs maybe directed to a website, for example, on an enterprise Intranet website to enable any of the company representatives with access rights to access the performance of the ACD network from any location. Other data, such as the trunk inventory record keeping system (TIRKS) may also be displayed on the website to facilitate troubleshooting of alarm conditions.

Abstract: A method for tracing communications includes receiving trace criteria from a first remote element and determining whether a call signaling message matches the trace criteria. The method includes attaching a trace tag to the call signaling message, if the call signaling message matches the trace criteria. The method further includes transmitting the call signaling message to a second remote element.

Abstract: A methodology for optimizing the cost associated with access charges incurred by network service providers when leasing communications facilities from a local service provider has been developed that incorporates physical reconfiguration of the access network topology as a cost-saving measure, where and when appropriate. The methodology identifies opportunities to reduce access charges by performing the following functions: (1) moving T1 facilities from one hub location to another; (2) moving T1 facilities from one T3 facility to another (at the same hub location) in order to disconnect unneeded T3 facilities; and (3) adding new T3 facilities in order to reduce overall access expenses and/or to provide new capacity for future growth, including adding potential new hub locations. The methodology is appropriate for use with various types of network facilities, T1 and T3 being considered as exemplary only.

Abstract: A method and apparatus for providing subscribers of a VoIP service provider to take advantage of wholesale arrangements made by the VoIP service provider with one or more international partner carrier network providers to one or more international countries are disclosed. Specifically, the present method enables a VoIP service provider to display a web page to their subscribers, for each destination country, with one or more international partner network providers and their corresponding calling rates and/or call completion success rates to each particular destination country.

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract: A method is disclosed for communication information recall in an enterprise network. An illustrative embodiment describes, in particular, a method for communication information recall following a communication attempt by an originating party using a first communication terminal, to a receiving party using a second communication terminal, after retrieval by recipient, at the first communication terminal accessing an entry in an outgoing call log originated an earlier call that has been terminated; the entry accessed corresponding to the second communication terminal, sending/transmitting an instruction message to the second terminal indicative of an instruction to, to one of match and delete an existing communication information entry; informing the recipient about the action by adding a new entry in the communication information log with updated details; sending an alert of success or failure of communication information recall to the first communication terminal.

Abstract: Method and apparatus for monitoring a communication network is described. In one example, call detail record data generated by network elements in the communication network is parsed to identify occurrence of a plurality of blocked calls over a time period. A plurality of consolidated call detail records for the plurality of blocked calls are respectively generated from the call detail record data. Each of the plurality of consolidated call detail records includes an originating telephone number. The originating telephone number of each of the plurality of consolidated call detail records is then processed to identify unique originating telephone numbers for the plurality of blocked calls.

Abstract: The object of the present invention is to provide a base station 10, a mobile station 11 and a radio network controller 50 which can reduce the load on the radio network controller 50 during multicast communication. The base station 10 supporting multicast communication comprises a response signal relay 10b configured to transfer response signals transmitted from a plurality of mobile stations 11, 12, 21, 41, 42 to a radio network controller 50. The response signals respond to a control signal for a multicast group. The response signal relay 10b transfers only a predetermined number of response signals to the radio network controller 50. Any following response signals are retained.

Abstract: Apparatus and methods for creating a composite data source having a common data representation from disparate sources of voice data. Data transmission links are established to heterogeneous messaging data sources, requests for voice data is sent using data access protocols, the voice data is received, and a set of voice data transformation rules are selectively applied to the voice data to transform the data into a common data representation. The common data representation can also be used as a source for reporting and graphical displays to monitor the operational aspects of the sources of voice data.

Abstract: A method and system for automatically updating the structure of a telecommunications network are described. The system receives information that equipment has been added or removed from the telecommunications network; and automatically updates information regarding the structure of the telecommunications network to reflect that the equipment has been added or removed from the telecommunications network.

Abstract: Methods and systems of processing a plurality of payments. One method can include receiving the plurality of payments from a plurality of customers, the plurality of payments payable to at least one receiver, determining a first set of payments included in the plurality of payments to automatically accept based on validation parameters, determining a second set of payments included in the plurality of payments to reject based on the validation parameters, determining a third set of payments included in the plurality of payments to conditionally accept based on the validation parameters, and electronically prompting at least one user to accept or reject payments included in the third set of payments.

Abstract: An automatically configurable network monitoring system includes a network monitoring communications protocol used for communications between a network monitoring client executing on a routing node (100) being monitored and a network monitoring server executing on a network monitoring processor (106). According to the network monitoring communications protocol, the network monitoring client broadcasts a network monitoring service request message to the network monitoring servers. The service request message identifies a signaling link for which network monitoring service is being requested. The network monitoring servers provisioned to the requested provide network monitoring service respond affirmatively and thereby automatically grant network monitoring service. The network monitoring system may be completely probeless or, alternatively, used in conjunction with probe-based network monitoring devices.

Abstract: The invention relates to a method of listening in to calls between two or more subscribers of a communications network comprising one or more IP networks as well as to a listening server, a call control server, and an IP router for carrying out the method. When the listening server detects a request to monitor one of the subscribers, it determines at least one call control server assigned to the subscriber. Further, at least one IP router is determined which is responsible for a network access point of the subscriber to the IP network or IP networks. The listening server causes the at least one determined call control server to acquire call data associated with calls in which the subscriber is involved. Further, the at least one determined IP router is caused to acquire contents data associated with calls in which the subscriber is involved.

Abstract: A communication method for providing information in an intelligent network includes a step of entering by a user a connection number of the user terminal, a connection number of an information provider terminal and a time to receive the information providing service into a user database provided in a transmission layer, a step of reading the data registered in the user database into a service control database provided in the intelligent layer, a step of referring to the service control database to automatically connect the user terminal and the information provider terminal when a service start time is reached and automatically disconnect the connection therebetween when a service end time is reached.

Abstract: Access by a subscriber (12) to a fee-based service is managed so that the subscriber, when qualified, receives the service. If the subscriber is found unqualified, then the subscriber is prompted to enter qualifying information, either in the form of the identity of a purchased product, or a bank credit card number. Once the subscriber is qualified, then the subscriber receives the service in the same manner as if he or she were initially found qualified.