Abstract: This disclosure describes a virtual multipoint control unit in communication with one or more unified communication (UC) applications on one or more host devices over a network that allows ad hoc UC conferences between UC applications from different vendors. The virtual multipoint control unit includes a host device coupled to a network. In addition, the unit includes one or more unified communication (UC) applications being executed in software instructions. The virtual multipoint control unit virtualizes the physical audio devices to be shared simultaneously between multiple UC applications and allows ad hoc UC conferences between said UC applications from the same and or different UC vendors.

Abstract: A method for conducting a call between a caller and an interactive voice response (IVR) system, the caller using a device to conduct the call, the device configured to execute a virtual assistant, the method comprising using the virtual assistant to conduct the call at least in part by influencing the style of information provided to the caller during the call and/or the content of information passed between the device and the IVR system during the call.

Abstract: Embodiments of the disclosed invention include a system and a method for providing, among other things, local calling name caller identification to a broadband phone, personalized user-specified actions associated with a plurality of users based on an incoming caller identification number to a broadband phone, and remote access to locally stored data on a broadband phone.

Abstract: A voicemail receptionist system includes a memory and a processor. The memory can store data relating to one or more users. An incoming communication can be handled by the voicemail receptionist system and provided with functionality based upon a user's preferences, for example. The data stored by the voicemail receptionist system can be updated at any time, or automatically updated upon updating of the data, or upon occurrence of a trigger event. Voicemail receptionist functionality can include standard voicemail system functionality as well as functionality relating to email, text messaging, MMS messaging, calendar features, schedule announcements, location data, as well as other features.

Abstract: A more accurate determination of the disposition of a call origination is made in a contact center by mapping ISDN cause codes to reflect whether a call attempt was made to a remote party. Certain cause codes reflect various conditions where a call may originate from a contact center, but for various reasons, was not offered to the remote party, or more specifically, to an interface associated with the telephone number of the remote party. Reflecting these calls as incomplete calls, as opposed to call attempts, allows the contact center to more accurately reflect the number of call attempts. Accurately tracking the number of call attempts is important to comply with various state and federal regulations regulating the number of call attempts during a given time period. Further, incomplete calls may be symptomatic of a facility failure requiring attention, for which an alert may be generated to an administrator.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for generating direct speech messages based on voice commands that include indirect speech messages. In one aspect, a method includes receiving a voice input corresponding to an utterance. A determination is made whether a transcription of the utterance includes a command to initiate a communication to a user and a segment that is classified as indirect speech. In response to determining that the transcription of the utterance includes the command and the segment that is classified as indirect speech, the segment that is classified as indirect speech is provided as input to a machine translator. In response to providing the segment that is classified as indirect speech to the machine translator, a direct speech segment is received from the machine translator. A communication is initiated that includes the direct speech segment.

Abstract: A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a Short Message Service (SMS) gateway. The audio message gateway may include an Interactive Voice Response (IVR) unit and/or a client application interface that receives audio from a client application of a mobile communications device. The processor may be configured to convert text messages received at the text-message gateway into audio messages and then to send the audio messages via the audio message gateway. The processor may also be configured to convert audio messages received at the audio message gateway into text messages and then to send the text messages via the text message gateway.

Abstract: The present invention provides an extensible phone application that uses extensions to interact with other applications executing in a mobile communication device. The extensible phone application is operable to handle wireless communication for the mobile communication device. Another application may interact with the extensible phone application by incorporating an extension. The extensible phone application enables the extension to register with the phone application for receiving a notification associated with an event. In response to the event, the extensible phone application sends the notification to the extension.

Abstract: A method and system for entering information into a software application resident on a mobile communication facility is provided. The method and system may include recording speech presented by a user using a mobile communication facility resident capture facility, transmitting the recording through a wireless communication facility to a speech recognition facility, transmitting information relating to the software application to the speech recognition facility, generating results utilizing the speech recognition facility using an unstructured language model based at least in part on the information relating to the software application and the recording, transmitting the results to the mobile communications facility, loading the results into the software application and simultaneously displaying the results as a set of words and as a set of application results based on those words.

Abstract: A base station of a cordless telephone includes a transceiver, a control module, a connection handler, and a media handler. The transceiver wirelessly communicates with a handset. While the handset is operating in a standby mode, the transceiver transmits a signal to instruct the handset to exit the standby mode. The control module establishes a permanent virtual circuit with the handset that includes a predetermined user datagram protocol (UDP) port or a negotiated UDP port. The control module negotiates, with the handset to determine a feature subset of the handset and transmits packets to the handset via the permanent virtual circuit. The packets are selected based on the feature subset of the handset. The connection handler is configured to establish a switched virtual circuit with an endpoint device via a communications channel. The media handler is configured to convert media packets into first and second digital audio compression formats.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for generating direct speech messages based on voice commands that include indirect speech messages. In one aspect, a method includes receiving a voice input corresponding to an utterance. A determination is made whether a transcription of the utterance includes a command to initiate a communication to a user and a segment that is classified as indirect speech. In response to determining that the transcription of the utterance includes the command and the segment that is classified as indirect speech, the segment that is classified as indirect speech is provided as input to a machine translator. In response to providing the segment that is classified as indirect speech to the machine translator, a direct speech segment is received from the machine translator. A communication is initiated that includes the direct speech segment.

Abstract: A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a Short Message Service (SMS) gateway. The audio message gateway may include an Interactive Voice Response (IVR) unit and/or a client application interface that receives audio from a client application of a mobile communications device. The processor may be configured to convert text messages received at the text-message gateway into audio messages and then to send the audio messages via the audio message gateway. The processor may also be configured to convert audio messages received at the audio message gateway into text messages and then to send the text messages via the text message gateway.

Abstract: In one embodiment, an apparatus may include a trunk service unit and at least one logical multimedia terminal adapter (L-MTA). The trunk service unit may be configured to provide session initiation protocol (SIP) service to at least one subscriber equipment in a subscriber network. Each subscriber equipment may have an associated subscriber equipment identifier. The trunk service unit may provide subscriber-facing signaling to communicate with the subscriber network and network-facing signaling to communicate with a stimulus-based network. The L-MTA may be associated with the stimulus based network and may be configured to obtain service from a call management server (CMS) in the stimulus-based network. Each L-MTA may have an associated L-MTA equipment identifier, where the network-facing signaling of the trunk service unit being used to control the at least one L-MTA.

Abstract: A method and system for a dial plan parser includes a state machine configured upon a dial plan to which is applied call signaling data, and a call routing module/switch to transfer a call to a next point.

Abstract: A computationally implemented method includes, but is not limited to: receiving a first communiqué that is affiliated with a source entity and that is directed to a receiving entity; and transmitting to the receiving entity, in lieu of the first communiqué, a second communiqué that is provided in accordance with one or more conditional directives to conditionally obfuscate identity of the source entity, the one or more conditional directives provided by the receiving entity. In addition to the foregoing, other method aspects are described in the claims, drawings, and text forming a part of the present disclosure.

Abstract: Unified communication system for consolidating different message sources (e.g. emails, SMS, voice message, fax, etc.) into a single accessible location with the ability to incorporate phone calls, VoIP calls, voice commands, etc. This is achieved through integration of a Speech-ready IVR system with an E-mail client to act as the Unified Communication System. Furthermore, the IVR flexibility allows the user to access messages when internet access is not available or read messages such as SMS and emails when not physically convenient e.g. when user is driving. A computer based server receives a message in the format of SMS, fax, e-mail, or phone message. The server identifies what format the message is in and displays a notification on a graphical user interface. Through integration with a speech ready IVR system user may select to listen to the message or read the message.

Abstract: Methods and systems for limiting voicemail transcription. The methods include answering a forwarded call from a caller to a subscriber of the voicemail transcription service, outputting an audio message to the caller prompting for the caller to leave a voicemail message, recording the voicemail message from audio of the forwarded call, and transcribing the audio of the forwarded call into text. The step of transcribing may be limited according to one or more of the following criteria: the duration of the recording, the number of characters transcribed, the number of text messages generated and filled from transcribed text, the caller ID of the call, the time the call is received, and the duration of the transcription. The systems include a call handler and a transcriber. At least one of the methods may be embodied by a software product including instructions for executing the steps of the method.

Abstract: A phone call interruption method includes a telephone that is engaged with a call. An audible disruptive sound is played adjacent to the telephone with a sound generating assembly. The call is then ended either after or while the disruptive sound is played.

Abstract: A communication device may participate in telephone calls. The communication device may allow a user to request transcription of a telephone call by prompting the user when the telephone call is completed. The communication device may display a call history user interface and, in response to a selection of a telephone call from the call history user interface, may request transcription of the selected telephone call. The communication device may include a dedicated transcription button that, when pressed, causes audio content of a telephone call to be sent to a transcription service. The communication device may display a preferences user interface via which a user may elect to have all incoming and outgoing telephone calls transcribed, all incoming and outgoing telephone calls to/from selected contacts transcribed, and/or have the communication device prompt the user about transcription when each telephone call is completed.

Abstract: Systems and methods for abstracting operations of an applications subsystem and a communications subsystem. Other embodiments include systems and methods of an interface module separately coupled to the applications subsystem and the communications subsystem.

Abstract: The same number is redundantly set as the extension number associated to a fourth telephone number in different data tables associated to different second telephone numbers. For this reason, it is possible to maintain outstanding scalability of the system in a situation where the total number of settable numbers is limited. Further, even if an outgoing call is made to a caller side terminal from a lost receiver side terminal using the call register, the receiver number is recognized to be either an extension number associated to a fourth telephone number or an extension number associated to a fifth telephone number, and an instruction to disconnect a first call is sent to the call controller. As a result, the above-mentioned outgoing call (first call) from the lost receiver side terminal is disconnected, thereby making it possible to fully ensure security when a terminal is lost.

Abstract: Automated unique call announcements for incoming telephone calls are provided. When a call is received at a mobile or wired telephone, a variety of data about the calling party, for example, caller identification and profile data for the calling party and data associated with the called party, for example, scheduling data, contacts data, and contextual data, such as time of day, may be used for generating a text-to-speech message that may be played to the called party as a unique call announcement. If desired, a standard or customized ring tone may be played before, after, or before and after presentation of the unique call announcement. In addition, voice command functionality may be provided for allowing a called party to direct a disposition of an incoming telephone call without answering the incoming telephone call.

Abstract: An endpoint system for media communication comprises a resource-limited device and a base station. The resource-limited device at least one of receives and outputs at least one of audio and graphic information. The base station communicates media and control packets with the resource-limited device via a permanent virtual circuit, establishes a switched virtual circuit with an endpoint device via a communications channel, and translates media packets between the permanent virtual circuit and the switched virtual circuit.

Abstract: A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the personal identification code, and encoding the identifying information of the call participant within a voice stream carried by the voice communications link. The voice stream and identifying information can be sent to a subscriber.

Abstract: In a particular embodiment, a method of managing calls to a toll-free telephone number is disclosed. The method includes modifying a calling party identification (ID) privacy indicator associated with a received telephone call directed to a toll-free number. The calling party ID privacy indicator is modified based at least in part on a day that the telephone call is received.

Abstract: A method for providing a message service for a site is described. It is determined whether a service is provided at the site. If the service is provided at the site, a request is sent to a node at the site that provides the service. Determining if the service is provided at the site includes automatically determining if the service is provided at the site without user input.

Abstract: Systems, methods, and machine-readable media are disclosed to provide notification of receipt of a communication across multiple platforms of potential diverse types. Cross-platform message notification can comprise receiving a request to initiate a communication from an initiating end device. The request may identify a single intended recipient device. A plurality of possible recipient devices can be identified for the request to initiate a communication based on user profile information from a user of the initiating end device. The request to initiate a communication can be forwarded to each of the plurality of possible recipient devices at substantially a same time. The initiating end device can be connected to one of the plurality of possible recipient devices based on a response from at least one of the possible recipient devices.

Abstract: A method includes receiving an incoming call at a first device. The method includes determining whether second caller identification information is available at the first device based on first caller identification information received with the incoming call. The method further includes retrieving the second caller identification information in response to determining that the second caller identification information is available at the first device. The method further includes presenting a graphical display at a display device. The graphical display includes a plurality of caller information fields. The plurality of caller information fields are populated based on the first caller identification information and based on the second caller identification information. The graphical display also includes a user selectable edit option to edit the second caller identification information during the incoming call.

Abstract: The present invention provides an extensible phone application that uses extensions to interact with other applications executing in a mobile communication device. The extensible phone application is operable to handle wireless communication for the mobile communication device. Another application may interact with the extensible phone application by incorporating an extension. The extensible phone application enables the extension to register with the phone application for receiving a notification associated with an event. In response to the event, the extensible phone application sends the notification to the extension.

Abstract: Methods, systems, and apparatuses for caller identification messaging are disclosed. According to one embodiment, a calling party uses a Caller ID Messaging Device that supplants the incoming calling line identification (ICLID) signal with a Caller ID Messaging Signal and transmits the Caller ID Messaging Signal to a destination communications address. An alternate embodiment provides that the calling party may use a conventional telephone to access a communications network, activate Caller ID Messaging Services, compose or retrieve a stored Caller ID Message of the Caller ID Messaging Signal, and transmit the Caller ID Messaging Signal to the destination communications address. The Caller ID Message and Caller ID Messaging Signal may include text, video, voice, and/or digital data.

Abstract: A media application server, comprising a network interface and a processor adapted to establish voice connections with opposite end devices and to perform on the connections at least one media application task for signals of a plurality of different signal formats, the processor being adapted to establish the connection in a negotiation procedure in which it advertises itself as supporting fewer than the plurality of signal formats.

Abstract: Systems and methods for establishing and/or routing wireless data and/or voice connections across a hybrid network based upon a user's selection or preference. Routing a wireless connection across a hybrid network includes allowing a user to select a routing preference, routing the wireless connection via a short-haul communications network if the routing preference indicates a short-haul communications network choice, and routing the wireless connection via a cellular network if the routing preference indicates a cellular network choice. In addition, a system and method for learning the user's data, cellular, and/or VoIP access habits in order, to optimize the user's experience and one that allows carriers to comply with CALEA and E911 rules by identifying the location of hybrid devices within the hybrid network are disclosed.

Abstract: A URL adapter for a Web browser that enables the integration of telephone numbers into a web browser's address line for parsing as a URI. The URL adapter bypasses traditional search hook functions to identify potential telephone numbers. The URL adapter has access to a name server for translating names entered into the browser into telephone numbers. The URL adapter can also parse Web pages to self-identify telephone numbers.

Abstract: Described are a method and system for providing enhanced caller information to a communications recipient. Enhanced caller information is determined from a caller information storage device associated with a caller attempting to establish a communications session with the communications recipient. The enhanced caller information is transmitted to the communications recipient and presented prior to the establishment of the communications session. The presentation can include the display of text, graphical information and audible information to the communications recipient. Optionally, the enhanced caller information includes data used to establish a communications link between the caller and the communications recipient.

Abstract: Methods and apparatus are disclosed for delivering enhanced caller information to a called party. A user document associated with a calling party is provided to the called party as part of signaling information associated with the call, such as a SIP invite message. The user document may be, for example, a vCard or vCalendar.

Abstract: A method and system for enabling users to remotely activate a device using a router. The router may be accessed by communication over one or more networks including, but not limited to, the internet, wireless networks, cable networks, etc. A user accesses an emitter of the user's router and, using transmitted DTMF tones, controls the device.

Abstract: A method of managing calls to a toll free telephone number is provided and includes receiving a telephone call directed to a toll free number and determining a day that the telephone call is received. Further, the method includes modifying a Calling Party ID privacy indicator associated with the call. The Calling Party ID privacy indicator can be modified based on the day that the telephone call is received. Also, the caller identification can be determined after the Calling Party ID privacy indicator is modified. Further, in a particular embodiment, the call is received and the Calling Party ID privacy indicator is modified on a weekday. The method further includes determining whether the call is received within a predetermined time range. Moreover, the Calling Party ID privacy indicator can be modified when the call is received within the predetermined time range.

Abstract: A system and method for simultaneously conducting multiple telephone conversations is provided. In an embodiment, a user converses with one individual on a first channel while simultaneously transmitting audible utterances to a second individual or a second channel. The user can select the desired channel or channels and a desired phrase and an electronic representation of the selected phrase is transmitted over the selected channel(s).

Abstract: A system to enable access information stored on a terminal device (cellular phone) to be utilized without imposing a load on a user when performing communications from a communication device (MFP). An address book on the cellular phone is opened (S101, S102), and a name of a communication destination and the access information are selected by use of the address book (S103 to S105). vCard-formatted data is created based on the content selected (S108), and the created data is transmitted to the MFP (S109). The MFP analyzes the vCard-formatted data received from the cellular phone (S201, S202), and the communications are performed by use of the access information contained in the vCard-formatted data (S203 to S216).

Abstract: A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the personal identification code, and encoding the identifying information of the call participant within a voice stream carried by the voice communications link. The voice stream and identifying information can be sent to a subscriber.

Abstract: Communications between users of different modalities are enabled by a single integrated platform that allows both the input of voice (from a telephone, for example) to be realized as text (such as an interactive text message) and allows the input of text (from the interactive text messaging application, for example) to be realized as voice (on the telephone). Real-time communication may be enabled between any permutation of any number of text devices (desktop, PDA, mobile telephone) and voice devices (mobile telephone, regular telephone, etc.). A call to a text device user may be initiated by a voice device user or vice versa.

Abstract: A mobile unit 10 is provided with a called party number acquiring unit 102 for acquiring a called party number corresponding to a call origination command entered by a user, a number checking unit 103 for checking the called party number acquired by the called party number acquiring unit 102, against every origination-restricted number stored in an origination-restricted number storing unit 112, and an origination restricting unit 104 for restricting origination of a call on the basis of the result of the checking by the number checking unit 103.

Abstract: A system and method are provided for maintaining a universal call-log in a Home Network telephone system. The method comprises: transceiving calls on at least one external telephone line; bridging calls to a plurality Home Network endpoints; and, logging the bridged calls. Bridging calls to a plurality Home Network endpoints includes initiating an outgoing call from an endpoint. Then, the outgoing calls initiated from endpoints are logged. Likewise, incoming calls received on an external telephone line addressed to an endpoint and bridged, and logged. Logging the bridged calls includes cross-referencing entries such as call time, the call duration, the type of call, the external telephone involved, the external line telephone number from which an incoming call is received, the external telephone line telephone number to which an outgoing call is addressed, the endpoint to which an incoming call is addressed, and the endpoint initiating an outgoing call.

Abstract: Disclosed is a system for automatically accessing an account and routing speech to text converted communication to a predetermined text capable device based on user identification. A user placing a call into a communications server is automatically identified based on Caller ID. The user has an account with information unique to that user that includes text capable destinations. The user transmits a voice message to the communications server which is converted to text and automatically routed to a predetermined text capable destination, such as fax machines or email addresses, for example, based on user identification.

Abstract: The dynamic conversion of a data structure from an origin data format into a destination data format is described. Instead of using a single data conversion module to accomplish this data conversion, a gateway computer system identifies a sequence of format conversion modules that, when executed in sequence, converts the data structure from the origin to the destination data format. The conversion occurs dynamically during run time and reduces the amount of needed data conversion modules significantly, particularly when there is a large amount of possible origin data formats and destination data formats. This conversion is particularly useful when communicating over wireless networks since there is little standardization in wireless devices resulting in wireless devices having many different proprietary data formats.

Abstract: A telephone communication system utilizing a virtual phone wherein a telephone switch or similar digital switching device, a digital telephone and an external device such as a personal computer (PC) or other processor are generically interfaced. The virtual phone generic interface is configurable and comprises a set of virtual phone data structures, internal and external virtual phone application program interfaces, and an external transfer protocol. Software designated an abstraction layer provides communication between the internal virtual phone application program interface, the telephone switch and the telephone set. The generic interface converts proprietary telephone switch or external interface application protocols into a common format and functions as a protocol interpreter between proprietary switching system protocols and protocols of various applications.

Abstract: A method of providing caller information can include receiving a voice signal, detecting portions of the voice signal that are inaudible using a perceptual audio processor, replacing the inaudible portions of the voice signal with digital caller information, and transmitting the resulting voice signal specifying the digital caller information.

Abstract: A method and device for allowing dissimilar networks to transfer information is disclosed.

Abstract: A system and method are provided for maintaining a universal call-log in a Home Network telephone system. The method comprises: transceiving calls on at least one external telephone line; bridging calls to a plurality Home Network endpoints; and, logging the bridged calls. Bridging calls to a plurality Home Network endpoints includes initiating an outgoing call from an endpoint. Then, the outgoing calls initiated from endpoints are logged. Likewise, incoming calls received on an external telephone line addressed to an endpoint and bridged, and logged. Logging the bridged calls includes cross-referencing entries such as call time, the call duration, the type of call, the external telephone involved, the external line telephone number from which an incoming call is received, the external telephone line telephone number to which an outgoing call is addressed, the endpoint to which an incoming call is addressed, and the endpoint initiating an outgoing call.

Abstract: The present invention disclosed a masked phone service, which depending on phone user's original phone number to virtually create multiple new corresponding substitutive phone numbers, called mask phone numbers; to mask phone user's original phone number when on demand; by adding this new created mask phone number, therefore, to make the phone user have at least two phone numbers on single phone device so that the phone user's original phone number and the mask phone number may be separately used for his working and private time respectively, and by this way the phone user's personal privacy is then improved.