Abstract: In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to the server set which route incoming calls (e.g., for a plurality of agents in a communications/call center). The processing circuit is configured to receive communications event messages from the server set for communications routed by the server set, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

Abstract: Architecture for playing back personal text-based messages such as email and voicemail over a vehicle-based media system. The user can use a cell phone that registers over a cellular network to an IMS (IP multimedia subsystem) to obtain an associated IP address. The personal messages are then converted into audio signals using a remote text-to-voice (TTV) converter and transmitted to the phone based on the IP address. The phone then transmits the audio signals to the vehicle media system for playback using an unlicensed wireless technology (e.g., Bluetooth, Wi-Fi, etc.). Other alternative embodiments include transmitting converted message directly to the media system, via a satellite channel, converting the messages via a TTV converter on the cell phone, and streaming the converted messages to the phone and/or the media system for playback.

Abstract: A method and apparatus for providing informative incoming call alerts are provided herein. The method includes receiving an incoming call from a second device; transmitting, to the second device, a first message regarding the incoming call; receiving, from the second device, a second message responsive to the first message regarding the incoming call; receiving a selection of one of a plurality of options based on the received second message; and processing the selected option.

Abstract: Mobile operation is extended to a device. An extension interface comprises a client component within a mobile that is linked to a client component within the device. Extension of mobile operation is secured via delivery of credentials associated with the mobile to the device. Delivery of credentials is temporary and typically spans the period during which mobile operation is extended to the device. Application(s) and content(s) can be conveyed to the device for utilization therein. An emulation component that can reside at least in part on the client component within the device can emulate mobile operation. Client component within the mobile can include at least in part (i) a component that downloads drivers for communication with, and utilization of, the device to which mobile operation is extended, and (ii) a component that can scan for wireless-capable devices to extend mobile service thereto.

Abstract: A data processing system comprises call processing logic comprising a voice mail subsystem, or a call management subsystem configured to process voice-over-IP (VoIP) calls, or both a voice mail subsystem and a call management subsystem; service advertisement logic coupled to the call processing logic and operable to send one or more service advertisement messages by unicast to a remote peer data processing system that is also configured with compatible service advertisement logic, wherein the remote peer data processing system is located in a different LAN segment than the data processing system; and each service advertisement message comprises one or more network addresses associated with the call processing logic, and one or more data sets each comprising an identifier value, a first value that indicates that the identifier value is associated with a telephone extension, and a second value that indicates that the identifier value is associated with a voice mailbox.

Abstract: The system and method store an address of a communication device (e.g., a telephone number). A system access code of a user and a user access code are also stored (e.g., in a profile). The user access code is associated with the system access code. The user access code is used to simplify access to a conference. A call request with the address is received from the communication device to join a conference. In response to receiving the call request to join the conference, a request for a conference access code is sent to the user. The conference access code is received from the user. In response to receiving the conference access code, the conference access code is compared with the user access code. In response to the conference access code and the user access code matching, the user is logged into the conference using the system access code.

Abstract: During a telephone call between a telephone user and an interactive response system, the user is enabled to use only his voice and key presses on a numeric keypad of his telephone to interactively specify information that can be used to control delivery of content to a visual display of, or a storage medium accessible by, a target telephone which may be a land-line phone, a mobile phone, or some other device acting as a telecommunications device. The target telephone has a visual display or a memory to display or store the delivered content, which may include ringtones, text messages, games, wallpapers, ring-back tones, video clips, web pages, applications, or links to information. The user is enabled to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet. On behalf of the user, a separate interaction is conducted with the server through the Internet based on the representative interaction.

Abstract: A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response to a user answering the voice communication on one of the multiple phones.

Abstract: The present invention provides a system, method and apparatus for authenticating an Internet Protocol (IP) phone and a user of the IP phone by determining whether the IP phone is an authorized device, and whenever the IP phone is authorized and a trigger condition occurs, determining whether the user of the IP phone is authorized. The user authorization process initiates a call to the IP phone, sends a request for a passcode to the IP phone, sends a message to disable the IP phone whenever the passcode is invalid, and terminates the call. The user authentication process uses an in-band channel and the IP phone does not run a two factor authentication client application during the authentication process.

Abstract: A system for providing a wide range of telecommunications initiated data fulfillment services in which a multi-function code, such as “*#” (star, pound), input into an originating telecommunications device, such as a wireless telephone, triggers the treatment of the input sequence as a multi-function code service request rather than a dialed directory number. The multi-function code is followed by an input data string to complete the multi-function code service request, which the user typically enters into the telecommunications device just like a conventional telephone call, except that the input string begins with the multi-function code. The telecommunications system recognizes the multi-function code as a trigger, and in response takes one or more date fulfillment actions. For example, *# dialing strings may be used to implement abbreviated dialing (vanity codes) as well as telephone call prioritizing, filtering, screening and routing (one number services).

Abstract: A method for establishing a communication channel (17) between a predetermined number of selected devices (3;5). Each of the devices has its own identity. The establishing of the communication channel is done by a pairing via a server (1). Said devices have a pairing operational mode and a communication operational mode.

Abstract: An Internet Protocol (IP) phone transmits on a network, an IP packet comprising a dynamically-assigned IP address. A computer associated with the network uses the dynamically-assigned IP address in the packet to identify a specific site to which the IP phone belongs and/or a specific local area network (LAN) to which the IP phone is connected. Then, data to be used to provide telephony service to the phone is recorded in a memory. In some embodiments, the computer associates the IP phone with a dialing plan unique to the specific site, wherein the dialing plan includes an area code to be used by the IP phone.

Abstract: Systems and methods for an emergency ringing facility able to remotely override a silent mode of a wireless communication device are disclosed. The systems comprise profile-management applications residing on wireless devices and allowing one user of a wireless device to override a silent mode of a remote wireless device. The profile management application executed on the wireless device queries whether the silent mode of the remote wireless device can be overridden, and if so, communicates with a profile-management application executed on the remote device and overrides the silent mode of that device. In an alternative embodiment, a silent mode of a wireless device can be overridden by a profile management server. A profile-management application is executed on a profile-management server communicating with a profile-management application executed on a wireless device and requests the overriding of the silent mode of a remote wireless device.

Abstract: Safe parking and retrieval of multimodal conversations is enabled through a park server generating a token and encoding it in an address identifier associated with a parking slot. A client application can display the address identifier with the token as a link in a text-based message or in conversation history items. The identifier encoded link may ensure that the intended call can be retrieved from a given parking slot without being confused with another parked call. If another call is parked at the same orbit, the encoded token does not match, and the park server may reject the retrieval attempt with an error message.

Abstract: A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response to a user answering the voice communication on one of the multiple phones.

Abstract: A method that includes receiving a first call request from a second user to a first user, establishing a first dialog between a network element and the first user, establishing a second dialog between the network element and the second user, establishing a third dialog between the network element and a third user in response to a second call request from a third user, establishing a fourth dialog between the network element and the first user as a result of establishing the third dialog, waiting for a response from the first user in the fourth dialog and receiving one or more indications of actions from the first user to manage the disposition of the second call request.

Abstract: A phone having activation by password or control codes that are transmitted by an authorized caller for validation of an incoming call and for control of the phone.

Abstract: In some embodiments, a call forking dynamic key exchange system may include one or more of the following features: (a) a memory comprising, (i) a dynamic key exchange program that allows a caller to initiate a call having a security request to multiple subscribers and selecting at least one subscriber who answers the call, and (b) a processor coupled to the memory that executes the dynamic key exchange program.

Abstract: A system for providing a wide range of telecommunications initiated data fulfillment services in which a multi-function code, such as “#” (star, pound), input into an originating telecommunications device, such as a wireless telephone, triggers the treatment of the input sequence as a multi-function code service request rather than a dialed directory number. The multi-function code is followed by an input data string to complete the multi-function code service request, which the user typically enters into the telecommunications device just like a conventional telephone call, except that the input string begins with the multi-function code. The telecommunications system recognizes the multi-function code as a trigger, and in response takes one or more date fulfillment actions, such delivering a response message to the initiating telecommunications device containing one or more Internet links to webpages associated with the dialed input data string.

Abstract: Communication address identification information is obtained. A communication address number is collected from a customer at a telecommunications apparatus in response to a trigger being initiated at a switch and a connection being established between the switch and the telecommunications apparatus. Communication address identification information is obtained from a memory in response to collecting the communication address number from the customer. The communication address identification information is returned to the customer when communication address identification information corresponding to the communication address number is available at the memory.

Abstract: A system may include a locator device to track a location of a user, store information identifying locations of a group of telephone devices, and identify one telephone device of the group of telephone devices based on the location of the one telephone device and the location of the user in response to an incoming telephone call request for the user.

Abstract: A mobile communications device for connecting to a conference call hosted by an audio conference service. After receiving a meeting invitation and storing information relating thereto, the mobile communications device dials a first sequence contained in a first link to connect to the audio conference service and, subsequent to dialing the first sequence, dials a second sequence contained in a second link associated with the first link to connect to the conference call.

Abstract: By manipulating parameters of call setup messages, calls made with a caller's access code in a caller preview service may be completed to the called party of voice mail box with caller identification information displayed.

Abstract: An embodiment of the invention provides a method for detecting fraudulent use of a moderator passcode in a conference calling system. The method sets a threshold number of moderator passcodes permitted in a conference call. The total number of moderator passcodes entered into the conference call is determined and compared to the threshold number with a processor. The conference call is allowed to continue if the threshold number exceeds the total number of moderator passcodes entered into the conference call. If, however, the total number of moderator passcodes exceeds the threshold number of moderator passcodes, the processor performs validation actions and/or alert actions.

Abstract: An embodiment of the invention includes a method for detecting fraudulent use in a conference calling system. One or more access parameters are received, wherein the access parameters include an authorized day of week parameter, an authorized time of day parameter, and/or an authorized location parameter. One or more requests to access the conference calling system are received, wherein each request includes a user passcode and one or more request parameters. A processor determines whether the request parameters match the access parameters. Access to the conference calling system is granted when the request parameters match the access parameters; however, the processor performs actions when a request parameter does not match an access parameter.

Abstract: A method provides a no-ring telephone call service. The method includes receiving notification that a telephone call from a calling party device requesting to use the no-ring telephone call service has arrived at a switch. The notification includes a called party telephone number. The method also includes determining if the called party telephone number corresponds to a voice mail platform telephone number in a region wide messaging database. When the called party telephone number corresponds to a voice mail platform telephone number, instructions to route the telephone call to the voice mail platform telephone number are communicated to the switch. When the called party telephone number does not correspond to a voice mail platform telephone number, instructions to play a pre-recorded no voice mailbox message are communicated to the switch.

Abstract: A phone is provisioned automatically when a user couples the phone to a network, with minimal (or preferably zero) involvement on part of an administrator to activate the phone. In several embodiments of the invention, when the user couples the phone to a network, a computer associated with the network automatically checks to see if the phone was previously provisioned. If not previously provisioned, the computer automatically records the existence of the phone in a memory of a telephone exchange that is to thereafter provide service to the phone. At this stage a phone number is not yet associated with the phone. In some embodiments, the just-described acts, namely checking and recording of existence are performed without any involvement on part of the administrator. The telephone exchange provides basic service to the new phone as soon as it detects existence of the phone (in its memory).

Abstract: A call processing system comprising an interface configured to receive a call request for a call from a caller to a service having a plurality of service variations and transmit a first control message, and a processing system configured to process the call request to select a first service variation of the plurality of service variations based on a first preference indicated by the caller prior to the call and generating the first control message identifying the first service variation.

Abstract: A method for controlling or monitoring a common PBX phone line from a plurality of personal computer endpoints with multiple instances of application of a SIP soft phone application.

Abstract: A mobile communications device (116) for connecting to a conference call hosted by an audio conference service (120). After receiving a meeting invitation and storing information relating thereto, the mobile communications device (116) dials a first sequence contained in a first link (604) to connect to the audio conference service (120) and, subsequent to dialing the first sequence, dials a second sequence contained in a second link (606) associated with the first link (604) to connect to the conference call.

Abstract: A platform provides access to multiple telecommunications services via a single telephone number. These services may include call routing options. In a first call routing option, calls are routed to each phone number in a sequence of phone numbers until a live answer of the call is realized. In a second routing option, the routing of the call is based upon a schedule. Thus, a current time, current day of the week or current date may determine what phone number is called when an incoming call is routed. Routing may also be associated with personal identification numbers (PINs). In such an instance, a caller enters a PIN to identify the caller and the PIN is used to determine what routing profile to apply.

Abstract: A phone having activation by password or control codes that are transmitted by an authorized caller for validation of an incoming call and for control of the phone.

Abstract: Voice service over a next generation network is provided using Advanced Intelligent Network solutions. A voice over network communications signal is communicated from an analog communications device over a telecommunications network to a softswitch (SSW) complex that detects and decodes a directory communications address to identify an internal, secret line number (SLN) communications address and, if associated with an SLN, to activate a voice over network application trigger to enable voice communications over an Internet Protocol, data communications network.

Abstract: A method and software application reduce the occurrence of misdirected calls to one or more select destinations The software application resides on a user's phone and “listens” to phone numbers dialed by a user to determine if the user has dialed a phone number for one of such select destinations. In response to the user dialing one of such phone numbers, the software application on the phone effectively “intercepts” the call and enables the phone to provide the user with a list of destination options prior to placing the call to the dialed phone number. In one embodiment, the list is provided in audio form by playing a voice prompt with the list, as well as in visual form by displaying the list in the user interface of the user's phone. The list helps disambiguate the intent of the user in dialing the phone number by asking the user to either (i) confirm he wants the destination associated with the phone number or (ii) select another option.

Abstract: A computer implemented method includes outputting a dial tone from a call block system. The dial tone indicates to a calling party that a call block feature is enabled for a party. The computer implemented method includes storing messages for the party when the call block feature is enabled.

Abstract: A method and apparatus for enabling multiple services to be invoked in a specific precedence per call are disclosed. For example, the present method allows a subscriber to interact with a plurality of services provided by a service provider on a single call.

Abstract: Two-way interactive short message system with personalized messaging menus that provide WAP like services at less cost than CSD. Mobile Originated Interactive Menus are implemented as a feature of a Short Message Service Center (SMSC). Each option guides either to the next menu level, or to a final action to be executed according to the path followed by the subscriber. Importantly, the mobile originated interactive menus use SMS communications instead of circuit switched data (CSD) (e.g., instead of WAP communications), thus leaving traffic channels available for voice calls. Users may define the content and frequency they want. Replacement of messages in TDMA and GSM mobile devices allow for heavy usage without filling up the user's phone buffer, i.e., prior messages may be overwritten, to assure that only the latest information is all that is being displayed and read.

Abstract: A system and method for a caller to control a tune notification for a telephone call includes a service switching point and a service control point. The service switching point is operable to receive a tune notification service access code and a called directory number, and to issue a query in response to receiving the service access code. The service control point is operable to receive the query and issue a response including a tune notification signal to the service switching point. Upon receiving the response from the service control point, the service switching point processes the call so that the tune notification signal causes the tune notification to be applied to a called telephone line associated with the called directory number.

Abstract: A method for reporting an activation status of an feature service such as termination conversion or termination rejection to a subscriber comprising the steps of activating a certain feature service using a feature code, and reporting the activation status of the feature service if a mobile station requests a location registration or a call origination is capable of reporting the activation status of the feature service to the subscriber at the preferable time or periodically using the service control point (SCP).

Abstract: A calling party can by-pass voice mail menu structures and disturbing of a called party by directly dialing into the called party's voice mail. The calling party dials a special code, such as the digit 2, in conjunction with dialing the called party's telephone number. The telephone network detects the call as being a special call by detecting the special code. In response, the calling party is sent directly to the called party's voice mail without ever ringing the called party's access device and without requiring the calling party to make menu selections for routing the call.

Abstract: Systems and methods for an emergency ringing facility able to remotely override a silent mode of a wireless communication device are disclosed. The systems comprise profile-management applications residing on wireless devices and allowing one user of a wireless device to override a silent mode of a remote wireless device. The profile management application executed on the wireless device queries whether the silent mode of the remote wireless device can be overridden, and if so, communicates with a profile-management application executed on the remote device and overrides the silent mode of that device. In an alternative embodiment, a silent mode of a wireless device can be overridden by a profile management server. A profile-management application is executed on a profile-management server communicating with a profile-management application executed on a wireless device and requests the overriding of the silent mode of a remote wireless device.

Abstract: A system and method for providing easy access to messaging services in a telecommunications network having office switches that are used by different providers of telephone and messaging services. The system uses a supplementary services database to maintain customer records including whether the customer uses messaging services and whether the customer subscribes to a short dialing sequence service for access to the messaging services. The customer is connected to the central office switch, which analyzes the dialing sequences generated by the customer. When the customer attempts access to the messaging services, the customer dials a short dialing or message sequence, such as *XX. The central office switch triggers a query to the supplementary services database for a call forwarding number to the messaging service used by the customer when the selected short dialing sequence is recognized by the switch.

Abstract: A system and method for a hybrid dynamic communication routing device is disclosed. The HDCR device monitors the condition of communication paths in a TDM network and in a packet based network. The HDCR adjusts a communication route between a first device and a second device based on the condition of the communication paths.

Abstract: A call error prevention method comprises the steps of inputting a call number, checking whether the input number is a recognizable call service code, determining whether the input number contains the same number of digits as a recognized call service code, and generating an input error warning if the input number does not contain the same number of digits as the recognized call service code.

Abstract: The disclosed methods and systems can employ internet messaging protocols to transmit an alphanumeric message to one or more destination addresses in response to a telephone service customer's notification service request. The request can include a string having a feature code trigger and one or more digits. The destination address can be an electronic mail address, an instant messaging address, a pager number, and/or a telephone number.

Abstract: Apparatus, and an associated method, for redirecting telephonic calls. Calls are directed to a user based upon the user's presence on a packet network. An indexer indexes together a forwarded call location together with dialing digits associated with a called location. When a calling party subsequently places a call to the called location, selected redirection of the call is effectuated pursuant to redirection procedures. A telephonic switch, through which the call placed by the calling party is routed, accesses the index formed by the indexer, located, for example, at a service control point. Responsive to the values contained in the index, the call is routed, to be delivered to the called party. In a work-from-home scenario, a TDM call placed to a worker's work location is redirected to a secondary location with the only effort required by the worker being his log on to the worker's corporate network.

Abstract: By manipulating parameters of call setup messages, calls made with a caller's access code in a caller preview service may be completed to the called party or voice mail box with caller identification information displayed.

Abstract: A method of managing multiple codes for a telephone number includes associating plural codes with the telephone number. Each code has a user recognizable name. At least the names of the codes are displayed for user selection. A signal in accordance with the code that corresponds to a user selected one of the names is transmitted to a remote location.

Abstract: Described in this paper are systems and methods of providing conferencing services where a conference participant is identified by the conferencing system when calling into the system. The system and methods focus on individual users instead of groups of participants. Instead of using a conference identity as the driver, embodiments herein invoke a user identity, and services are personalized for each user. The user has far fewer codes to juggle and all participants enjoy a quicker, richer, and more secure experience.

Abstract: System and method for providing a customer with the ability to obtain temporary advanced telecommunication services in the Advanced Intelligent Network (AIN) for the customer's calling line by dialing a call to special access code, without the intervention of a service representative. The call is recognized as a request for an initiation of a temporary advanced telecommunication service with respect to the customer's calling line. On the basis of the recognition, an association may be retained between the calling line number and the service switching point serving the calling line number. This retained association may be used later in the activation of the temporary advanced telecommunication service for the calling line number. The call is routed to a rental service interface through which rental information from the caller may be collected.