Abstract: A method includes monitoring electronic network advertisements for policed advertising content via a fraud monitor, retrieving a pay-per-call advertisement of an advertiser via the fraud monitor based on the monitoring, analyzing the pay-per-call advertisement via the fraud monitor to confirm it as a suspect pay-per-call advertisement, establishing a fraud-detection telephone call via an advertisement telephone number of the suspect pay-per-call advertisement from a control telephone number of the fraud monitor and in response thereto connecting the fraud-detection telephone call to a target telephone number of the advertiser via a connection provider, and tracking and storing fraud-detection telephone call information, including the advertisement telephone number, the control telephone number, a publisher reference associated with the suspect pay-per-call advertisement, and the target telephone number, via the fraud monitor, of a telephone connection between the control telephone number and the target teleph

Abstract: A network service system, a computer storage medium for communication, and a network service method are provided. The system includes: a communication module and a data processor, the data processor including a storage module, the storage module storing an identification code; and the communication module is configured to receive a communication request from a user terminal, the communication request including the identification code; and the communication module is further configured to establish a communication connection to a target terminal according to the identification code set by the network service system and a target code, the target code enabling the target terminal to communicate with the user terminal in real time by using an Internet Protocol (IP) network.

Abstract: The innovation disclosed and claimed herein, in one aspect thereof, comprises systems and methods of authenticating customers and service agents. The innovation receives a connection request to connect a customer and a service agent. The customer is authenticated for the service agent by matching biometric data of the customer to previously stored biometric data using a biometric recognition algorithm. The service agent is authenticated for the customer by matching a unique identifier to a previously stored unique identifier. A confirmation notification is generated and sent to the service agent and the customer to confirm the authentications. A connection is established between the customer and the service agent according to the authentications and the connection request.

Abstract: A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.

Abstract: A fraud detection system receives incoming calls and determines a fraud score indicating the likelihood that the incoming call is from a fraudulent or malicious caller. The system is able to learn patterns of fraudulent activity from historical call records and feedback provided by a subscriber.

Abstract: There are provided a method, a system configured to perform the method, and a computer program product comprising instructions which when executed by processing circuitry of the system cause the system to perform the method. The method comprises determining, by at least one computer processor communicatively coupled to and configured to operate in a contact center system, a plurality of available contacts, wherein each of the plurality of available contacts is available for pairing to an agent of a plurality of agents using either a first pairing strategy or a second pairing strategy, wherein the first pairing strategy is different from the second pairing strategy.

Abstract: Systems and methods are provided for the generation of augmented reality (AR) content that provides a shared AR experience involving multiple users. Shared AR experiences can improve the communication and collaboration between multiple simultaneous users. According to an embodiment, AR content is generated for a first user in a shared AR experience. The AR content includes at least one of a render of a model, a virtual representation of a second user in the shared AR experience, a virtual representation of a user interaction in the shared AR experience, and spatial audio content. Modifications to a shared AR experience are also provided. These modifications may be initiated based on instructions from one user and be reflected in the AR content generated for multiple users.

Abstract: The present disclosure provides a communication system and method, among other things. As a non-limiting example, the method includes receiving a call from a caller, parking the call, and while the call is parked, determining a paging target for the call. The method may further include paging a first target area in an attempt to summon the paging target to retrieve the parked call. The method may further include paging a second target area in an attempt to summon the paging target to retrieve the parked call, receiving a response from the paging target, and based on the response received from the paging target, connecting the paging target with the caller.

Abstract: Determining whether, upon cessation of a second automated assistant session that interrupted and supplanted a prior first automated assistant session: (1) to automatically resume the prior first automated assistant session, or (2) to transition to an alternative automated assistant state in which the prior first session is not automatically resumed. Implementations further relate to selectively causing, based on the determining and upon cessation of the second automated assistant session, either the automatic resumption of the prior first automated assistant session that was interrupted, or the transition to the state in which the first session is not automatically resumed.

Abstract: Computer-implemented systems and methods for intelligent distribution of products are disclosed. The systems and methods may be configured to: receive a request to assign a product to a location; retrieve a plurality of attributes associated with the product from a system configured to store attributes of products; retrieve a plurality of rules from a rules system configured to store rules implemented for assigning a product to a location, the retrieved plurality of rules configured by a user using a user interface; determining the location to store the product by applying the retrieved plurality of attributes to the retrieved plurality of rules; and assigning the product to the determined location.

Abstract: Some embodiments provide a system that detects whether a data flow is an elephant flow; and if so, the system treats it differently than a mouse flow. The system of some embodiments detects an elephant flow by examining, among other items, the operations of a machine. In detecting, the system identifies an initiation of a new data flow associated with the machine. The new data flow can be an outbound data flow or an inbound data flow. The system then determines, based on the amount of data being sent or received, if the data flow is an elephant flow. The system of some embodiments identifies the initiation of a new data flow by intercepting a socket call or request to transfer a file.

Abstract: User interface (UI) object descriptors, UI object libraries, UI object repositories, and UI object browsers for robotic process automation (RPA) are disclosed. A UI object browser may be used for managing, reusing, and increasing the reliability of UI descriptors in a project. UI descriptors may be added to UI object libraries and be published or republished as UI object libraries for global reuse in a UI object repository. The UI object browser, UI object libraries, and UI object repository may facilitate reusability of UI element identification frameworks and derivatives thereof.

Abstract: A terminal device including: a controller; and a communicator that performs Hyper Text Transfer Protocol (HTTP) communication with a communication destination, wherein the controller starts processes for respectively establishing a first connection for using HTTP/3 and a second connection for using HTTP/2, and proceeds with communication using the HTTP/3 through the communicator if the first connection is successfully established.

Abstract: A method includes monitoring electronic network advertisements for policed advertising content via a fraud monitor, retrieving a pay-per-call advertisement of an advertiser via the fraud monitor based on the monitoring, analyzing the pay-per-call advertisement via the fraud monitor to confirm it as a suspect pay-per-call advertisement, establishing a fraud-detection telephone call via an advertisement telephone number of the suspect pay-per-call advertisement from a control telephone number of the fraud monitor and in response thereto connecting the fraud-detection telephone call to a target telephone number of the advertiser via a connection provider, and tracking and storing fraud-detection telephone call information, including the advertisement telephone number, the control telephone number, a publisher reference associated with the suspect pay-per-call advertisement, and the target telephone number, via the fraud monitor, of a telephone connection between the control telephone number and the target teleph

Abstract: Determining whether, upon cessation of a second automated assistant session that interrupted and supplanted a prior first automated assistant session: (1) to automatically resume the prior first automated assistant session, or (2) to transition to an alternative automated assistant state in which the prior first session is not automatically resumed. Implementations further relate to selectively causing, based on the determining and upon cessation of the second automated assistant session, either the automatic resumption of the prior first automated assistant session that was interrupted, or the transition to the state in which the first session is not automatically resumed.

Abstract: Determining whether, upon cessation of a second automated assistant session that interrupted and supplanted a prior first automated assistant session: (1) to automatically resume the prior first automated assistant session, or (2) to transition to an alternative automated assistant state in which the prior first session is not automatically resumed. Implementations further relate to selectively causing, based on the determining and upon cessation of the second automated assistant session, either the automatic resumption of the prior first automated assistant session that was interrupted, or the transition to the state in which the first session is not automatically resumed.

Abstract: A method for a positioning server configured to locate positioning devices and to maintain information on users, who are associated with respective positioning devices. The server receives one or more alert messages from an alerting positioning device. Each alert message conveys identifying information of the alerting positioning device. The server uses the identifying information to retrieve a location estimate of the alerting positioning device. The server forms a first set of other positioning devices in a vicinity of the alerting positioning device and sends an assist request message to the positioning devices in the first set. The assist request message indicates the location estimate of the alerting positioning device and/or said descriptive information.

Abstract: Methods and apparatus to detect spillover are disclosed. An example apparatus includes at least one memory, instructions in the apparatus, and processor circuitry to execute the instructions to: identify a quantity of first durations of loudness in an audio signal of media; calculate a ratio of the quantity of the first durations of loudness to a quantity of second durations of loudness in the audio signal of the media, the quantity of the second durations of loudness including the quantity of the first durations of loudness; and in response to a detection of the audio signal being spillover, store data denoting the media as un-usable to credit a media exposure when the ratio does not satisfy a loudness ratio threshold, the storing of the data to improve an accuracy of media exposure credits by not crediting spillover media.

Abstract: According to one aspect, a method includes identifying a first signal, which carries or otherwise includes data, to be provided to a system by a vehicle. The method includes determining a first amount of bandwidth, the first amount of bandwidth being associated with the signal, determining a second amount of bandwidth, the second amount of bandwidth being an available bandwidth associated with a plurality of modems included on the vehicle to enable the vehicle to communicate with the system, and dividing the first signal into a first plurality of portions based at least on the first amount of bandwidth and the second amount of bandwidth. The first plurality of portions is provided to the plurality of modems for transmission from the vehicle to the system, and is transmitted to the system using the plurality of modems and a plurality of channels associated with the plurality of modems.

Abstract: A method for permitting unfamiliar call, applied to a communication device having a memory and a call-blocking app to provide an unfamiliar call, includes the steps of: configuring an area in the memory of the communication device as a storage unit; recording at least one password into a password-correlated table in the storage unit, each of the at least one password being related to a specific user of the communication device; as an unfamiliar call is received, asking a caller of the unfamiliar call to provide an answer for a trivial question immediately provided by the communication device; determining whether or not the answer matches any of the at least one password in the password-correlated table; forwarding the unfamiliar call to the user corresponding to the matched password listed in the password-correlated table if positive; and, blocking the unfamiliar call if negative.

Abstract: Certain aspects of the disclosure are directed to programming of a data-communications system. According to a specific example, a data-communications (e.g., VoIP) server is configured to identify, in response to received calls from endpoint devices, a set of scripts written in a programming language that includes call flow commands. The server is further configured to execute the set of scripts to retrieve data from the data sources and control, in response to the data, call flow for the calls.

Abstract: In a system including a primary process followed by a secondary process, which are performed serially and sequentially, i.e., in a FIFO manner, where the secondary process is downstream of the primary process, the disclosed embodiments relate to selective/conditional secondary processing of electronic data transaction request messages, which speeds up the primary processing of the electronic data transaction request messages, reduces reduce the amount of computing resources wasted on calculating inaccurate information, and reducing the usage of network resources associated with publishing market data feeds and receiving new responsive messages.

Abstract: In some implementations, an utterance that requests a voice call is received, the utterance is classified as spoken by a particular known user, the particular known user is determined to be associated with a personal voice number, and in response to determining that the particular known user is associated with a personal voice number, the voice call is initiated with the personal voice number.

Abstract: The present invention is a system and method of routing incoming communications to a CSR and providing guidance to the CSR based on the incoming communication using feedback information such as sentiment feedback, survey feedback, and feedback from actions taken by CSRs based on skill level. A CEC system receives an incoming communication, analyzes the communication and creates metadata based off of the analysis. The metadata is used by the RAE routing module to route the communication to an appropriate party. The metadata is also used by the GAE guidance module to determine the guidance to provide to the CSR. The CSR then performs an action based on the guidance. The CEC system continues to monitor the interaction until the interaction is completed. The communication metadata, the communication, the guidance, and the CSRs action are all provided to a RAS rules analysis module wherein the RAS analyzes the data and automatedly updates the rules (RAR and GAR) according to the analysis.

Abstract: Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

Abstract: A method and system that support re-establishing a dropped call or communication is disclosed. A terminal may publish its parameters to other terminals through in-band or out-of-band signaling. Token values may then be determined by a weighted sum of parameters, where the terminal having the largest weighted sum possesses the token. If the call or communication drops, the terminal possessing the token then initiates communication to the other terminals. In addition, a plurality of tokens may be used when there are more than two terminals in a call. The terminals may be partitioned into groups, where one of the terminals in each group possesses a token.

Abstract: Some embodiments provide a system that detects whether a data flow is an elephant flow; and if so, the system treats it differently than a mouse flow. The system of some embodiments detects an elephant flow by examining, among other items, the operations of a machine. In detecting, the system identifies an initiation of a new data flow associated with the machine. The new data flow can be an outbound data flow or an inbound data flow. The system then determines, based on the amount of data being sent or received, if the data flow is an elephant flow. The system of some embodiments identifies the initiation of a new data flow by intercepting a socket call or request to transfer a file.

Abstract: Systems and methods are provided for the generation of augmented reality (AR) content that provides a shared AR experience involving multiple users. Shared AR experiences can improve the communication and collaboration between multiple simultaneous users. According to an embodiment, AR content is generated for a first user in a shared AR experience. The AR content includes at least one of a render of a model, a virtual representation of a second user in the shared AR experience, a virtual representation of a user interaction in the shared AR experience, and spatial audio content. Modifications to a shared AR experience are also provided. These modifications may be initiated based on instructions from one user and be reflected in the AR content generated for multiple users.

Abstract: A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.

Abstract: In one embodiment, a method includes: transmitting a message to a first end point that includes an instruction to initiate a communication type, wherein the communication type includes sharing a randomization token between the first and second end points; obtaining a first communication report from the first end point and a second communication report from the second end point in response to initialization of a communication based on the communication type between the first end point and the second end point across the network, wherein the first and second communication reports respectively include a first and second hash that corresponds to a function of the randomization token and identity information; determining whether the first hash matches the second hash; generating a value that correlates the first and second end points with the communication across the network in response to determining that the first hash matches the second hash.

Abstract: A POI (Point Of Interest) information updating device (1) includes an input unit (10) configured to input POI identification information for identifying a POI, an acquisition unit (11) configured to acquire event information on an event performed at a target POI identified by the POI identification information input by the input unit, a search unit (12) configured to search for similar event information similar to the event information acquired by the acquisition unit (11), and an updating unit (13) configured to update information on the target POI on the basis of information on a POI at which an event indicated by the similar event information searched for by the search unit (12) has been performed.

Abstract: Disclosed herein are methods and apparatus for a key system module which enables a presentable key system on devices provisioned with softphone and embedded voice applications. A method includes provisioning a key system module for operation with the softphone to enable the key system, establishing, by the softphone application using a service provider Internet Protocol (IP) telephony server, a non-shared line association with the key system, establishing, by the softphone application using the service provider IP telephony server, associations with key lines in the key system, receiving, from the service provider IP telephony server, key line statuses, generating, by the key system module, a key line user interface based on at least the statuses of the key lines, and presenting, by the softphone application and the key system module on a device associated with the softphone client, the key line user interface with the key lines in the key system.

Abstract: Present disclosure relates to system and method for providing SIP trunk service to at least one telephone system by an application server over a network, comprising establishing a connection between at least one telephone system and a first network entity via a first access node, and availing at least one SIP trunk service. Next, the at least one telephone system dynamically checks connectivity with the first network entity. The at least one telephone system establishes a connection with a second network entity via a second access node, in an event the connectivity with the first network entity fails and transmits a signal request to the application server. The application server processes the signal request and provides the at least one SIP trunk service to the at least one telephone system.

Abstract: A system and method that includes receiving a messaging request that includes communication intent parameters and a set of communication destinations, wherein the messaging request is authenticated as a request of a first account; dynamically transforming messages according to individual communication destinations, wherein for the set of communication destinations: selecting a communication mode according to communication intent parameters, transforming content of the messaging request, and transmitting transformed content to a destination endpoint in the selected communication mode.

Abstract: A communication logging system facilitates communications between two or more users. A secured database stores communications from each user, and the system notifies the intended recipients of the communications. The system records times of creation of the communications, times of access to the communications, and who created and/or accessed the communications. The communications may not be altered or deleted once recorded, so there is a permanent source of reliable evidence as to the content of the communications and information associated therewith.

Abstract: There is a need for solutions for efficiently and reliably maintain data security policies. This need can be addressed by, for example, solutions for performing dynamic security enforcement in a data interaction platform. In one example, a method includes determining a security profile for a data object; receiving a data access request associated with the data object, wherein the data access request is associated with one or more runtime parameters associated with the data access request; determining, based at least in part on the one or more runtime parameters; determining, based at least in part on the selected security environment and the security profile, a selected access level of the plurality of access levels for the data object; and processing the data access request based at least in part on the selected access level.

Abstract: An availability-based telephonic transmission/reception calling service method is provided for communicating with a person who has a different lifestyle or who may not be available at a specific call time. When a receiver inputs the receiver's characteristic information and reception/communication availability information into a server, the server acquires and sets the reception/communication availability information. An originator fetches contact information in a memory medium within a device or contact information to be displayed in a separate service on the Internet and selects a receiver. When the contact information of the selected receiver is stored on the server, the server acquires the receiver's reception/communication availability information and displays whether the receiver can receive a call on a screen of an originator's communication device.

Abstract: The technology disclosed herein enables regulation of features provided by respective endpoints registered for a user in a multi-endpoint service. In a particular embodiment, a method includes, in response to determining that a first endpoint is being operated by a first user, associating the first endpoint with a primary designation and associating the second endpoint with a secondary designation. The method further includes allowing the first endpoint to provide a first set of communication features in accordance with the primary designation and preventing the second endpoint from providing the first set of communication features in accordance with the secondary designation.

Abstract: Systems and methods for using machine-learning techniques for labeling incoming calls with categories relating to a risk level. A model is generated using call log data. The call log data is augmented using information from additional data sources to generate features for the model. The model may then be used to categorize additional incoming calls. The model may be used in real-time to categorize incoming calls, or categorization results may be stored for a plurality of calling numbers. Various embodiments provide various technical advantages by virtue of how the components of the system are deployed between an endpoint communication device, a telephony provider system, and possibly other systems.

Abstract: A vehicle authentication device includes an electronic control unit. The electronic control unit is configured to display predetermined verification information on a display device, receive, via an information processor possessed by a user, information on an operation performed by the user after the verification information is displayed, and determine that the information processor is present inside a vehicle cabin, when the information on the operation has a predetermined correspondence with the verification information.

Abstract: Aspects of the technology described herein can provide assisted-communication with an intelligent personal assistant. An exemplary computing device may use a profile handler to receive a user profile of a user and a system profile of an interactive communications system. Moreover, a context handler in the exemplary computing device may receive an indication of a communication event related to the user, such as a call or message, and context information associated with the event. Further, a communication handler in the exemplary computing device may use the context information, the user profile, and/or the system profile to navigate the interactive system for the user. In some instances, where a user is unavailable to address a communication event, the intelligent personal assistant may utilize the communication handler to intercept the communication and negotiate the session on behalf of the user.

Abstract: In one embodiment, a method includes receiving non-Internet Protocol (IP) traffic from one or more non-IP traffic sources. The method also includes terminating the non-IP traffic and re-originating the non-IP traffic as first IP traffic in accordance with one or more software-defined networking in a wide area network (SD-WAN) protocols. The method further includes communicating the first IP traffic to an SD-WAN link in accordance with one or more SD-WAN policies.

Abstract: A system is disclosed. The system comprises a service platform associated with a call center, the service platform comprising an applications server configured to communicatively couple to a softswitch and a database. The applications server is configured to receive an inbound communication, determine a source of the inbound communication, and identify one or more configuration parameters associated with a destination of the inbound communication, the destination of the inbound communication associated with a client of the call center. The applications server is configured to route the inbound communication to an agent associated with the call center to establish a communication session. The applications server is configured to send, to the client based on the one or more configuration parameters associated with the destination of the inbound communication, a notification that the inbound communication was received, the notification identifying the source of the inbound communication.

Abstract: Computer-implemented systems and methods for intelligent distribution of products are disclosed. The systems and methods may be configured to: receive a request to assign a product to a location; retrieve a plurality of attributes associated with the product from a system configured to store attributes of products; retrieve a plurality of rules from a rules system configured to store rules implemented for assigning a product to a location, the retrieved plurality of rules configured by a user using a user interface; determining the location to store the product by applying the retrieved plurality of attributes to the retrieved plurality of rules; and assigning the product to the determined location.

Abstract: Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

Abstract: A system and method for allowing a telemarketer to place a series of telephone calls to called parties utilizes a distributed processing architecture. This allows the telemarketer to utilize data stored at remote locations to help interact with called parties. In addition, the telemarketer can utilize telephone assets to quickly and easily place multiple simultaneous calls to different called parties.

Abstract: A method for managing access to a shared endpoint of a network is disclosed. The method includes: receiving a user request to access a service associated with the shared endpoint; verifying that a user associated with the user request is authorized to access the service; in response to verifying that the user is authorized to access the service, obtaining a unique session identifier (USID) associated with the user request; receiving, via input from a device associated with the user, an access code; in response to determining that the inputted access code matches the USID, granting access to the service for the user.

Abstract: This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user. The system may receive the indication from the user device and verify that the emergency event is occurring. Additionally, the system may then send a notification to emergency personnel that indicates at least that the emergency event is occurring and a location of the second user. Furthermore, the system may send notification(s) to contact(s) associated with the second user that indicate at least that the emergency event is occurring.

Abstract: Determining whether, upon cessation of a second automated assistant session that interrupted and supplanted a prior first automated assistant session: (1) to automatically resume the prior first automated assistant session, or (2) to transition to an alternative automated assistant state in which the prior first session is not automatically resumed. Implementations further relate to selectively causing, based on the determining and upon cessation of the second automated assistant session, either the automatic resumption of the prior first automated assistant session that was interrupted, or the transition to the state in which the first session is not automatically resumed.

Abstract: Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.