Abstract: Network management of cloud computing environments subject to different data control policies is standardized in a manner that ensures compliance with the data control policies. Executions services and source of truth services are located in a remote cloud computing environment separate from the cloud computing environments being managed. The execution services implement workflows to manage different aspects of the cloud computing environments, including monitoring, incident management, deployment, and buildout. The source of truth services provide network configuration information for the cloud computing environments to allow automated operation of the execution services. The execution services issue requests for management operations to device access services in the cloud computing environments. In response to the requests, the device access services obtain access control data to access the network devices and perform the management operations.

Abstract: Exemplary communication system 1 includes game devices 10, communication terminals 20, and game support server 30. Game devices 10 enable users to perform a multi-play activity. Each of communication terminals 20 runs an application associated with corresponding game device 10. Game support server 30 divides communication terminals 20 into separate communication groups in accordance with a situation of the multi-play activity performed by game devices 10 so that communication terminals 20 belonging to a same communication group can communicate with each other.

Abstract: Methods, systems, and products provide called party identification to a calling party. A communication is processed from a calling communications address to one of a plurality of communications addresses associated with a simultaneous ring. When an answer is detected at one of the plurality of communications addresses, an answering communications address is sent to the calling communications address.

Abstract: An electronic communication is received from a first communication device by a multi-tasking operating system. For example, a customer has entered a service request at a web site, which is received by the multi-tasking operating system. The electronic communication comprises a plurality of items of information associated with a service request. An accuracy level for the plurality of items of information is determined. The accuracy level for the plurality of items is based on a history of prior electronic communications. In response to determining the accuracy level for the plurality of items of information associated with the service request, a communication system associated with a contact center and/or a contact center agent is identified. In response to identifying the communication system associated with the contact center and/or contact center agent, the electronic communication is routed to the communication system associated with the contact center and/or contact center agent.

Abstract: Methods and systems for communication history reconciliation amongst linked devices are provided herein. In some embodiments, a method for communication history reconciliation amongst linked devices may include receiving an incoming communication request directed to a communication identifier associated with a user account, transmitting the communication request to at least a first device and a second device associated with the user account, receiving, responsive to the communication request, a message from the first device indicating that the first device has accepted the communication request to establish a call, and transmitting, to the second device, an indication that the communication request was accepted by the first device.

Abstract: A system that includes a server and a plurality of destination clients. The server is connected to a network and routes an electronic communication through the network to a destination. The plurality of destination clients are associated with the destination and connected to the network, each destination client comprising: a network interface connected to the network and receiving the electronic communication; an output unit configured to output an alert associated with the electronic communication; and an alert suppression device suppressing output of the alert when a response to the electronic communication has been transmitted from the destination, where the alert suppression device of each of the plurality of destination clients suppresses the alert when any one of the destination clients responds to the electronic communication.

Abstract: Methods, systems, and products provide called party identification to a calling party. A communication is processed from a calling communications address to one of a plurality of communications addresses associated with a simultaneous ring. When an answer is detected at one of the plurality of communications addresses, an answering communications address is sent to the calling communications address.

Abstract: Methods, systems, and computer readable media for unifying fixed and mobile devices via third party call control (3PCC) are disclosed. The method is performed at a dedicated application server (AS) that supports a third-party call control (3PCC) interface. According to one method, a call addressed to a unified subscriber identifier associated with a terminating subscriber is detected, where the terminating subscriber is associated with two or more terminating endpoints. The call is offered to each of the terminating endpoints by initiating signaling to each of the terminating endpoints using the 3PCC interface. One of the terminating endpoints used to answer the call is detected and the call is redirected to the terminating endpoint used to answer the call. Signaling messages are sent to all of the terminating endpoints other than the terminating endpoint used to answer the call for instructing the terminating endpoints to release resources associated with the offered call.

Abstract: The present invention provides an effective technique for routing calls to one or more telephony terminals through a traditional telephony line as well as via a packet network. A terminal adapter is provided at a customer premise and supports multiple telephony terminals, which may be associated with the same or different directory numbers. For incoming calls, the telephony switch will determine whether to route the call over the traditional telephony line or through the packet network to the terminal adapter, which will facilitate the connection with one or more of the telephony terminals. The incoming calls can be routed to a specific telephony terminal based on incoming call indicia. The terminal adapter can initiate outgoing calls from the supported telephony terminals over the traditional telephony line or via the packet network to the telephony switch. Whether incoming or outgoing calls are routed through the telephony line or the packet network depends on system configuration and existing conditions.

Abstract: A communication system comprises a communication platform and a wireless service node. The communication platform receives first signaling for a call to a telephone number, and in response, transfers second signaling to alert a packet network appliance of the call, and the communication platform transfers third signaling. The wireless service node receives the third signaling, and in response, transfers fourth signaling to alert a wireless telephone of the call. The wireless telephone and the packet network appliance are simultaneously alerted of the call.

Abstract: Systems and methods are provided for establishing a communication session. A communication setup request with a service address may be received by a communication server from a first communication device. At least two communication devices associated with the service address may be identified. The communication server may transmit a call setup request to the at least two communication devices. A communication session can be established exclusively between the first communication device and a first one of the at least two communication devices that responds to the call setup request.

Abstract: Systems and methods providing integrated voice and data services utilizing wired cordless access with unlicensed/unregulated connectivity sources and wireless access with licensed/regulated connectivity sources. A single telephone directory number is assigned for use with both a mobile wireless telephone and for use with a cordless wired Internet Protocol (IP) telephone. The mobile wireless telephone operates via a conventional licensed spectrum wireless network, and the IP telephone operates over voice over Internet protocol (VoIP) over a broadband packet data network service. Incoming calls simultaneously ring the user's mobile wireless telephone and IP telephone. The user may be provided a personal voice mailbox that may be accessed from their mobile wireless telephone or from their IP telephone. The user may be provided a single services bill associated with use of both telephones.

Abstract: Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a forwarding termination service. The forwarding termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The forwarding termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods. The mobile telephony service provider can be instructed to implement and cancel call forwarding instructions by dialing a special character string on the mobile telephony device.

Abstract: A method is disclosed, herein, for managing multiple simultaneously placed calls by enabling calling, in parallel and simultaneously, a plurality of parties. An initial answer is detected from one of the plurality of parties and the initial answer is further determined to be from a live person or a machine-operated apparatus, such as an answering machine, voice-mail service. Where the initial answer is from a machine-operated apparatus a pre-recorded message is played; unlike where a live person has been detected. Therein, a live conversation is enabled where the initial answer is determined to be a live person. Finally, the method includes the simultaneous management of the other called parties while the live conversation with the initial live person is occurring.

Abstract: The present invention proposes a system and a method to enable an IVR mashup interface to ease the selection of services over a communication device and enhances the caller experience by ways of personalizing the call and making effective use of the call hold time. The said system and method as implemented by the mashup server automatically connects the caller to the most immediate service offering service provider after simultaneously placing of the call to various service providers. In the mean time, the mashup server simultaneously calculates the wait time to get connected to service provider after a call is made to mashup service and relays appropriate promotional content to the caller based on such wait time and the profile of the user. Further the system and method as proposed is capable of representing a user and transact on behalf of the user by talking to the live agents or interacting with the automated IVR systems representing the service providers.

Abstract: A method of establishing communication between a first and second user over a communications network, the second user being associated with contact information for at least one destination node. The method comprises allocating the contact information for the at least one destination node an identity from a set of available identities and displaying a hyperlink containing the identity on a display, wherein the hyperlink does not contain the contact information of the second user. The method also comprises the first user viewing the display using a terminal connected to the communications network and activating the hyperlink, and responsive to activating the hyperlink, transmitting from a client executed on the terminal a message to initiate communication, the message comprising the identity.

Abstract: Multiple instances of an incoming call in a unified communication system capable of communicating through multiple networks are provided to devices and/or applications associated with the called party. Upon acceptance or a global rejection of the incoming call through one of the end devices/applications, the remainder are provided a cancellation notice for the forked call request that includes information associated with which end device took the action, what type of action was taken, whether the action was based on automatic policy implementation.

Abstract: A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response to a user answering the voice communication on one of the multiple phones.

Abstract: The present invention provides a method for realizing a one-number multiple-terminal service, the method comprises the following steps: a calling terminal calls a called terminal in a first network; the first network triggers, when the called terminal is a one-number multiple-terminal service subscriber and the called number is a main number, the call service to an intelligent service platform; the intelligent service platform obtains, from the first network, a Temporary Local Directory Number (TLDN) of the called terminal corresponding to the main number, stores the TLDN and sends a service control indication to the first network; the first network routes the call to a Next Generation Network according to the service control indication from the platform; the next generation network triggers the call service to the platform; and the platform returns the TLDN of the called terminal corresponding to the main number and all other terminal numbers bound to the main number to the Next Generation Network to connect

Abstract: The present invention provides call processing for an incoming call based on the relative location of the user for which the call is intended. If the user is at a certain location, the incoming call is routed to one or more telephony devices associated with the user or location based on whether the user is at the location. If the user has multiple telephony devices associated with a given location and the user is at that location, an incoming call may be routed to one or more of the telephony devices. If the user is not at the location, the incoming call may proceed in normal course or may be processed as desired based on the user not being at the location. Different telephony devices may be associated with different locations, and different call processing rules may be implemented based on the location of the user.

Abstract: A method, system and apparatus for coordinating call status are provided. When a call directed to both a first communication device and a second communication device was answered at the first communication device, the second communication device is notified that the call was answered, such that the second communication device records a status of the call as answered.

Abstract: A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response to a user answering the voice communication on one of the multiple phones.

Abstract: Methods, systems, and products provide called party identification to a calling party. A communication is processed from a calling communications address to one of a plurality of communications addresses associated with a simultaneous ring. When an answer is detected at one of the plurality of communications addresses, an answering communications address is sent to the calling communications address.

Abstract: An apparatus in one example comprises a communications network, a first communication device that is associated with a first communication device identifier and a second communication device that is associated with a second communication device identifier. The first communication device is communicatively coupled with the communications network, the second communication device is communicatively coupled with the communications network and the first communication device is communicatively coupled with the second communication device via the communications network. And, the second communication device originates a communication session using the first communication device identifier, and termination attempts to the first communication device are received by the second communication device and the first communication device.

Abstract: A system for causing the simultaneous, or near simultaneous, receipt by multiple pre-identified communication termination endpoints of electronic messages sent at times respectively delayed relative to one another and inviting each of the communication termination endpoints to join a communication session. The system receives identification of associated communication termination endpoints that are to receive, at substantially the same time, electronic messages to join a communication session. The system determines and stores send time delays for each such communication termination endpoint that are calculated by a respectively appropriate method.

Abstract: An intelligent interactive call handling system is provided that typically includes a central office, a call-handling device, and an internet call routing system. The central office typically triggers a query responsive to receiving a call request. The call-handling device is coupled to the central office, receives the query, and triggers an internet call routing query. The internet call routing system, which is coupled to the call-handling device, typically receives the internet call routing query, determines presence of the called party with respect to at least one registered communication device, sends a prompt to the called party at said at least one registered communication device responsive to the presence determination, receives a reply from said at least one registered communication device, and routes the call responsive to the reply. Methods and other systems are also provided.

Abstract: Multiple instances of an incoming call in an integrated system capable of communicating through multiple networks are associated such that the called party is provided a single (merged) notification along with options to select among available call types. The call is established using a selected network and end device registered to the called user. Association of the instances is accomplished by comparing caller identity derived from a variety of information associated with the calling party. Conversation or correlation IDs are used to associate the instances as being for the same call and with other related communications such as a related instant messaging session.

Abstract: A method for processing the busyness of flexible alert group with multi-user type, the method comprises: a caller dials a guiding number of Flexible Alert (FA), and the calling is connected to an application server, the application server acquires member numbers of the FA group based on the guiding number, and establishes the callings to each member in the FA group; when one member in the FA group returns a busyness message, if the FA is of the multi-user type, the application server continues waiting for the response from other members in the FA group; and if one member in the FA group hooks off and answers, the application server establishes a session from the caller to the member that hooks off and answers, and releases all the callings to the other members in the FA group; if all the members in the FA group return busyness messages, the application server returns FA group being busy to the caller.

Abstract: An electronic device, referred to as a beacon gateway, capable of communicating an incoming call on one phone to a second phone operating on a different telecommunications network is described herein. A landline phone, voice-over-Internet-protocol phone (VOIP phone), cable phone, and mobile phone may be connected to the beacon gateway. When one of the phones receives an incoming call, the beacon gateway rings the other phones with ring tones indicative of the receiving phone. Additionally, a user can elect to make a phone call across one network (e.g., wireless) from a phone that communicates calls across a different network (e.g., landline). Moreover, a thin client operating in a mobile device is configured to handle communicating inbound calls and outgoing calls on mobile device to other phones connected to the beacon gateway.

Abstract: Automatic notification is provided to pre-designated emergency contacts for a given wireless subscriber upon the occurrence of an emergency call from the subscriber. Triggering for the automatic notification may take place at an appropriate time in the emergency call, e.g., at a time the emergency call is received, at a time during the emergency call after a current location of the emergency caller is obtained by the emergency network, once the emergency call terminates, after a set amount of time after the emergency call is received, terminates, etc. The automatic notification is preferably made using voice over Internet Protocol (VoIP), but may instead be pre-designated by the subscriber to be in an alternative mode, e.g., by SMS, switched telephone, etc. An option is included for the emergency caller to cancel the automatic notification. The location of the emergency caller may be configurably provided to a notified emergency contact.

Abstract: This application describes a system and associated method for routing messages, such as phone calls. The destination of incoming calls may be determined based on a variety of factors, such as the state of the callee's security system, the date and time, the identity of the caller, and the number of recent call attempts by the caller. Potential destinations include all or a subset of the phones associated with a subscriber and outside phones, such as cellular phones operated by third parties. The rules used to route calls may be defined or modified via a web interface.

Abstract: A device receives information associated with a calling party, and validates the calling party for an originating simultaneous calls service based on the calling party information. The device also receives information associated with a called party, retrieves called party destination information based on the called party information, and sends an instruction to originate two or more simultaneous calls to the called party based on the called party destination information.

Abstract: Systems, methods, and machine-readable media are disclosed to provide notification of receipt of a communication across multiple platforms of potential diverse types. Cross-platform message notification can comprise receiving a request to initiate a communication from an initiating end device. The request may identify a single intended recipient device. A plurality of possible recipient devices can be identified for the request to initiate a communication based on user profile information from a user of the initiating end device. The request to initiate a communication can be forwarded to each of the plurality of possible recipient devices at substantially a same time. The initiating end device can be connected to one of the plurality of possible recipient devices based on a response from at least one of the possible recipient devices.

Abstract: A method is provided for establishing a roaming line number in a communication network. The method includes receiving information from a telephony device indicating a desire to program a roaming line number for the telephony device. The method also includes associating the roaming line number with a packet network address of the telephony device such that calls placed to the roaming line number will be directed to the telephony device.

Abstract: A telephony system includes a base station and a registration station in communication with the base station. The registration station further includes a base station transceiver for communicating with the base station using a first telecommunications standard, a handset transceiver for communicating with handsets in the vicinity of the registration station, and a registration program that automatically registers handsets in the vicinity of the registration station using a second wireless telecommunications standard.

Abstract: Multiple instances of an incoming call in a unified communication system capable of communicating through multiple networks are provided to devices and/or applications associated with the called party. Upon acceptance or a global rejection of the incoming call through one of the end devices/applications, the remainder are provided a cancellation notice for the forked call request that includes information associated with which end device took the action, what type of action was taken, whether the action was based on automatic policy implementation.

Abstract: A system for (and a method of) selectively establishing communication with one of plural devices associated with a single telephone number is provided. In a preferred embodiment, the system includes a wireless connect unit connected between an enterprise private branch exchange (PBX) network and a public switched telephone network. The wireless connect unit preferably serves as a gateway between the PBX and one or more remote communication devices. The remote devices can be used as standard PBX office telephones for both inbound and outbound telephone calls. Thus, features of the PBX network (e.g., voice mail, direct extension dialing, corporate calling plan, etc.) are available to the remote device even though they are not physically connected to the PBX. When the system receives an incoming call, it can route the call to an office telephone and one or more of the remote devices simultaneously or as desired by the user.

Abstract: Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. The configuration data is used to identify an identity associated with the account. One or more external online service provider systems are queried across a network to determine whether the identity is available to receive an electronic communication associated with the phone call. The electronic communication associated with the phone call is sent across the network to the one or more external online service provider systems conditioned on whether the identity is determined to be available to receive the electronic communication. The one or more external online service provider systems send the electronic communication to the identity.

Abstract: The total system, which is operated by SIP (Session Initiation Protocol) call sequence and SIP call replacement sequence, comprises control part which includes sequence part for immediately performing the SIP call replacement sequence upon detecting communication of call forwarding or proxy response, SIP exchange equipment which includes storage part for storing sequence program of the call forwarding and proxy response, SIP telephones 3a to 3n, and a network such as Internet or wide LAN to which the SIP exchange equipment and SIP telephones 3a to 3n are connected, so that it is able to provide the SIP exchange system for agreeing a final party in communication and party number display, even an party responds the incoming call is changed by the call forwarding or proxy response.

Abstract: In one aspect, a method for operating a communication network comprising a plurality of nodes, whereby a databank is stored in shared manner among the nodes is provided. A first node extracts from the databank identification data for identifying and/or addressing the first node by a correspondent for recording, initiated by the first node, of a communication with the correspondent of an external communication system. In another embodiment, when the recording of a communication with a first node is initiated by a correspondent of an external communication system, a notification concerning the recording of the communication initiated by the correspondent by means of the databank can be supplied to a second node and the correspondent is then tracked. A for implementing the method is also provided.

Abstract: Systems and methods of establishing group calls are provided. Contact index information is synchronized between a communication unit and a contact synchronization server. A group call request message, including index information for one or more contacts, is sent from a communication unit to a signaling server. The signaling server uses the index information to obtain communication unit addresses from the contact synchronization server.

Abstract: A communication processing unit includes communication processing units which use different communication manners. A user interface unit receives input of information indicating a calling destination from a user. An information storage unit stores a person to contact and plural phone numbers of that person in association. When a person to contact is input to the user interface unit, a control unit acquires a phone number associated with the input person, and information indicating a communication manner to be used from the information storage unit, and controls the communication processing unit to make a call to the acquired phone number in the acquired communication manner. If the person to contact has plural phone numbers, the control unit controls the communication processing unit to make calls to these phone numbers in parallel.

Abstract: A method includes receiving an identification value from a wireless beacon at a mobile device when the mobile device is within a detection area of the wireless beacon. The method also includes determining whether the wireless beacon is a recognized wireless beacon based on the identification value using a look up table accessible to the mobile device. An alternate communication address is selected from the look up table based on the identification value received from the wireless beacon, and communications addressed to the mobile device are redirected to the alternate communication address.

Abstract: Methods and apparatus to limit ring trees in voice over Internet protocol (VoIP) networks are disclosed. A disclosed example parallel ring policy enforcer comprises a memory to hold parallel ring tree information and a policy checker to enforce a parallel ring policy based on a parallel ring request and the parallel ring tree information.

Abstract: A method and apparatus for notifying an end user of a messaging event in a multi-user setting is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a terminal device having a User Interface (UI) element that selectively identifies one or more parties to whom a messaging event is directed according to one or more matches between a caller identifier associated with the messaging event and one or more entries in a plurality of contact books corresponding to a plurality of users of the terminal device. Additional embodiments are disclosed.

Abstract: A charging method in One Number Links You (ONLY) service includes: delivering information of simultaneous ringing numbers bonded with an ONLY number to a Service Switching Point (SSP) by a Service Control Point (SCP) of an Intelligent Network when the SCP receives a request for calling the ONLY number; initiating a call to the simultaneous ringing numbers and detecting an off-hook-and-answering number among the simultaneous ringing numbers by the SSP; and calculating charges of the off-hook-and-answering number after the call is terminated. With the charging method provided, accurate charging between an ONLY number and its bonded simultaneous ringing numbers can be implemented.

Abstract: Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.

Abstract: A method and system are provided for managing incoming transmissions. A response to an incoming transmission is generated as a function of recipient availability and information relating to the incoming transmission, such as a medium of the transmission. An indication, representative of the incoming transmission and the response, is provided to one or more recipient devices. A method and system are also provided for managing one or more transmission events, represented by notification signals, where the notification signals are processed as a function of schedule data relating to a user. Indication data is generated as a function of the notification signals and provided to one or more user-specified devices, wherein the indication data includes an identification of a type of transmission event and a representation of a response to at least one of the transmission events.

Abstract: A plurality of route information messages that correspond to a plurality of telecommunication devices are sent to a prepaid service control point for delivery of a prepaid flexible alerting call.

Abstract: Some embodiments provide a telephone and a computing device coupled to the telephone, the computing device to selectively route telephone call signals to the telephone based on user-specified rules.