Abstract: Methods, systems, and computer readable media for routing of packets for lawful interception (LI). A system includes at least one session border controller (SBC) configured for forwarding media streams to a forwarding function. The system includes the forwarding function, implemented on a centralized node for a telecommunications network. The forwarding function is configured for receiving the media streams and forwarding each media stream to a respective lawful intercept mediation server for at least one country associated with the media stream. The forwarding function is configured for, in response to receiving a first packet of a first media stream from the SBC, performing a destination lookup for the first media stream and sending a mediation server identifier for the first media stream to the SBC. The SBC can be configured for sending a session release indicator and a direction flag to the forwarding function.

Abstract: Methods, systems, and computer readable media for routing of packets for lawful interception (LI). A system includes at least one session border controller (SBC) configured for forwarding media streams to a forwarding function. The system includes the forwarding function, implemented on a centralized node for a telecommunications network. The forwarding function is configured for receiving the media streams and forwarding each media stream to a respective lawful intercept mediation server for at least one country associated with the media stream. The forwarding function is configured for, in response to receiving a first packet of a first media stream from the SBC, performing a destination lookup for the first media stream and sending a mediation server identifier for the first media stream to the SBC. The SBC can be configured for sending a session release indicator and a direction flag to the forwarding function.

Abstract: The embodiments of the present application provide a method for updating a speech recognition model a storage medium and an electronic device. The method includes: detecting whether the speech recognition algorithm is updated; and updating the speech recognition model when the speech recognition algorithm has been updated. Wherein, the voice information is recognized by the electronic device based on the speech recognition algorithm and the speech recognition model. In the method for updating a speech recognition model, when the electronic device detects that the speech recognition algorithm has been updated, the electronic device can update the speech recognition model.

Abstract: In one implementation, a communications satellite includes a main antenna system and a communications controller. The main antenna system is configured to send communications to and receive communications from one or more terrestrial terminal devices. The communications controller has a memory storing a plurality of terminal attribute sets, each of which specifies attributes for communicating with a corresponding class of terrestrial terminal devices.

Abstract: A system of handling callers, uses a computer, that receives a call, assigns an operator to handle the call, and automatically recognizes at least one aspect of a voice from a caller, and automatically forms a response to be given to the caller. The caller is prevented from knowing they are speaking with a computer by receiving responses from multiple different similar sounding operators. The computer providing sound to the caller which interferes with the caller being able to determine that the caller has been placed on hold from the operator, e.g., an average of multiple people talking in the background. The computer also maintains a ledger of the call, where the ledger includes information about recognized voice from the caller, and responses which were given to the caller, for each of a plurality of exchanges which occur during the call and distributes that ledger.

Abstract: A voice assistant service (VAS) may receive an audio request from a user via a first device via a voice assistant application executed by the first device. The VAS may determine that the audio request references a context queue that stores log information about user-interaction with a second device. The VAS may analyze the log information from the context queue to determine a context of the audio request as a supplemented request. The VAS may determine a response based on the supplemented text request. The response may be an audio response and/or an action, such as a computing action. The VAS may provide an audible response to the voice assistance application for output to the user.

Abstract: In one embodiment, a processor receives data indicative of a plurality of conversations involving a primary user. The processor identifies a subset of the plurality of conversations that are regarding a particular topic. The processor adds a conversation to the subset based on a match between one or more keywords in the conversation matching a list of keywords associated with the particular topic. The processor uses a machine learning-based model to identify one or more context characteristics of the conversations in the identified subset. The processor updates the subset of conversations by adding at least one of the conversations to the subset based on the at least one conversation having at least one context characteristic identified by the machine learning-based model. The processor provides data indicative of the updated subset of conversations to a user interface for review by the primary user.

Abstract: Method and apparatus for effecting a voice communication between user terminals connected via a communication network include displaying a menu of country options to a user and receiving a number in local form. Formatting rules are recalled for a destination country selected by the user from the country options. A country prefix for the destination country is prepended to the number in accordance with the formatting rules to generate a formatted number. The formatted number is supplied to a client installed at the user terminal for effecting the voice communication using the formatted number.

Abstract: A first call from a caller to a called party is forwarded to an agent at an answering service. A notification is received from the agent that a level of seriousness of the first call has become dire, and a second call is established between the agent and a crisis service having a crisis counselor that can provide assistance to the caller. The agent is connected into the second call only when the crisis counselor has acknowledged being available, and the second call is joined with the first call. The crisis counselor and the caller are allowed to speak directly by way of the joined calls, so that the crisis counselor can address the caller and attempt to convince same to avoid any activity that would be harmful thereto.

Abstract: Systems and processes for robust end-pointing of speech signals using speaker recognition are provided. In one example process, a stream of audio having a spoken user request can be received. A first likelihood that the stream of audio includes user speech can be determined. A second likelihood that the stream of audio includes user speech spoken by an authorized user can be determined. A start-point or an end-point of the spoken user request can be determined based at least in part on the first likelihood and the second likelihood.

Abstract: A voice trigger method for an electronic apparatus is provided. The voice trigger method includes the following steps. Receive a current voice signal. Extract a current voice feature from the current voice signal. Determine whether a previous voice feature of a previous voice signal is stored. When the previous voice feature is stored, at least one of adjusting a confidence threshold and determining whether to wake up the electronic apparatus is performed according to whether the previous voice feature is corresponding to a false acceptance situation or a false rejection situation and the similarity between the current voice feature and the previous voice feature.

Abstract: The present disclosure relates to systems and methods for secure communications. In some aspects, a method of signalling an interception time period is described. At least one keying information used by a KMF to regenerate a key is stored. A start_interception message is signaled from an ADMF to a CSCF. A halt_message is signaled from the ADMF to the CSCF.

Abstract: Example embodiments of the present invention may include a method that provides transcribing spoken utterances occurring during a call and assigning each of the spoken utterances with a corresponding set of first classifications. The method may also include determining a confidence rating associated with each of the spoken utterances and the assigned set of first classifications, and performing at least one of reclassifying the spoken utterances with new classifications based on at least one additional classification operation, and adding the assigned first classifications and the corresponding plurality of spoken utterances to a training data set.

Abstract: A first communication path for receiving a communication is established. The communication includes speech, which is processed. A speech pattern is identified as including a voice-command. A portion of the speech pattern is determined as including the voice-command. That portion of the speech pattern is separated from the speech pattern and compared with a second speech pattern. If the two speech patterns match or resemble each other, the portion of the speech pattern is accepted as the voice-command. An operation corresponding to the voice-command is determined and performed. The operation may perform an operation on a remote device, forward the voice-command to a remote device, or notify a user. The operation may create a second communication path that may allow a headset to join in a communication between another headset and a communication device, several headsets to communicate with each other, or a headset to communicate with several communication devices.

Abstract: Methods, servers and systems for communicating signaling information in a telecommunications signaling network implement methods that include receiving a first message encoding signaling information from a source component and processing the message using a fixed pipeline having a plurality of modules, each module having at least one procedure for performing a specific set of tasks. Application level routing operations may be performed to identify a suitable destination component. Information contained in the first message may be used to generate a second message encoding signaling information, which is sent to the identified destination component.

Abstract: Techniques for assigning a spoken tag in a telecom web platform are provided. The techniques include receiving a spoken tag, comparing the spoken tag to a set of one or more template tags, if the spoken tag is a match to a template tag, assigning the spoken tag and updating frequency of the tag in the set of one or more template tags, and if the spoken tag is not a match to a template tag, assigning the spoken tag and registering the spoken tag as a new tag in the set of one or more template tags.

Abstract: A caller seeks customer service related to the provision of information assistance service whose call is transferred from an information assistance service center to a customer service center. After the customer service center assists the caller with the customer service question, if the caller needs information assistance, the customer service center provides the necessary assistance, without transferring the call back to the information assistance service center. The customer service center may also be able to help connect the caller to the desired destination number. The connection to the destination number, however, is routed through the information assistance service center, not the customer service center, based on data transmitted from the customer service center to the information assistance service center.

Abstract: A system and method for reducing unwanted telemarketing calls may include storing a contact list for users of a telephone assigned to an associated telephone number. An incoming telephone call from a caller may be intercepted and a determination may be made as to whether the caller is in the contact list. In response to determining that the caller is in the contact list, the incoming call may be connected to the telephone assigned to the called telephone number. Otherwise, in response to determining that the caller is not in the contact list, the caller may be prompted with an audible message, and, in response to the caller responding to the audible message by entering a first response, the incoming call may be blocked from connecting to the called telephone. Otherwise, in response to a second response, the incoming call may be connected.

Abstract: A system is provided for connecting a first client entity to a second client entity in a communications network. The first client entity has subscribed to a connection service. A routing module routes via a connecting device a first call made by the second client entity to the first client entity and redirected to a third client entity. The connecting device inserts a linking module for the interception of the first call. A first branch is established between the second client entity and the linking module and a second branch is established between the linking module and the third client entity. The connecting device then detects a second call associated to the connection service made by the first client entity via the linking module, and then connects the first and second client entities by connecting the first branch and this second call by means of the linking module.

Abstract: A mechanism is described that enables encrypted end-point communications in a VoIP network to be accessed by a service provider. The mechanism includes a session information retrieval component which gathers session information such as encryption keys for each session that traverses a network element. The encryption keys may be used to decrypt data to make it available for lawful interception. A media stream monitoring component monitors media streams and verifies that the identified keys for each session are valid, to ensure continuity in compliance with LI regulations. Advantageously a security alert component may be used to controls further session operation for those sessions identified as potential security risks. With such an arrangement, the service provider can satisfy the legal requirement to provide interception, verify that the accuracy of the legal interception support and take appropriate steps to handle security risks.

Abstract: A method and system for automated intelligent advertising on wearable devices. The wearable devices includes digital eyewear, clothing, jewelry, watches, etc. Messages sent to an invalid alphanumeric identifier (e.g., WiFi addresses, e-mail address, text message address, social networking identifier, etc.) for a desired network service are returned including a notification that an attempt to connect to the desired network service has failed and also includes electronic advertising information that allows a network device to view and display a retrieved pre-determined advertisement or the dynamically generated advertisement and make a selection input to automatically connect to another network device associated with the retrieved pre-determined or dynamically advertisement to obtain additional electronic advertising information.

Abstract: A method and system for providing directory assistance to erroneous calls via location wearable devices. The method and system includes an intercept system that intercepts erroneous calls from a location aware wearable device and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using current caller data and to one or more alternative numbers for the caller based in part on a determined physical location of the location aware wearable network device.

Abstract: The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action.

Abstract: In a method for processing a telephone call, a telephone call originating from a first telephone number and being placed to a second telephone number is intercepted, the second telephone number being previously associated with a telephone service account of a first customer and currently associated with a telephone service account of a second customer. A determination that the first customer is more likely the intended recipient of the telephone call than the second customer is made. Making the determination includes determining that the first telephone number is included at a point in time in a call history of the second telephone number when the second phone number was associated with the telephone service account of the first customer. An action relating to the call is performed in response to the determination that the first customer is more likely the intended recipient of the telephone call than the second customer.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using current caller data and to one or more alternative numbers for the callers.

Abstract: Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.

Abstract: A method and system for automated intelligent advertising. Messages sent to an invalid alphanumeric identifier (e.g., e-mail address, text message address, social networking identifier, etc.) for a desired network service are returned including a notification that an attempt to connect to the desired network service has failed and also includes electronic advertising information that allows a network device to view and display a retrieved pre-determined advertisement or the dynamically generated advertisement and make a selection input to automatically connect to another network device associated with the retrieved pre-determined or dynamically advertisement to obtain additional electronic advertising information.

Abstract: Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a mobile roaming termination service. The mobile roaming termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The mobile roaming termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods.

Abstract: The concept of chained parallel forking is introduced. Addresses of record are included in a contactee's contact resolution preferences to enable an incoming INVITE message to be routed to one or more users as well as other devices, per the contactee's contact resolution preferences. A communication system configured to execute the chained parallel forking contact resolution process is also described.

Abstract: When receiving an incoming call to the previous phone number, adequacy of notification is determined on the basis of history data relating to a caller number and a previous phone number. The method includes: acquiring a caller number and a destination number upon receipt of a request for connecting to a specific destination number, acquiring history data relating to the destination number and caller number from history data storage, analyzing the acquired history data in accordance with preset notification adequacy determination rules to determine whether to provide notification of the new phone number, and transmitting notification data.

Abstract: A method and system for alphanumeric identifier indexing for advertising with cloud computing. A cloud computing service is provided to process alphanumeric identifiers (e.g., mobile device identifier, social network identifier, etc.) and used to categorize and associate pre-determined advertising and/or dynamically generated advertising with the alphanumeric identifiers. When the alphanumeric identifier is received anywhere on a cloud computing network, pre-determined or dynamically generated advertising associated with the alphanumeric identifier is sent to a target device. The cloud computing service keeps advertising synchronized across all devices all alphanumeric identifiers and all logins owned by a user of the target device used from anywhere on the cloud computing network.

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract: A computer-readable medium for performing IP-based call intercept includes instructions for receiving call initiation data, a first IP packet from the first communications device, and a second IP packet from a second communications device, generating copies of the first IP packet and the second IP packet, and transmitting one of the first IP packets to the second communications device according to the call initiation data, another of the first IP packets to a surveilling agency computer system without encoding a decoding the IP packet, one of the second IP packets to the first communications device according to the call initiation data, and another of the second IP packets to the surveilling agency computer system without encoding or decoding the IP packet.

Abstract: A target phone number previously associated with a first user is presently associated with a second user such that the target phone number is not presently associated with the first user. A caller uses a calling phone number to initiate a phone call to the target phone number. In response, it is determined whether the calling phone number is on a list of phone numbers associated with the first user. If the calling phone number is on the list of phone numbers associated with the first user, then the caller is notified that the target phone number is no longer associated with the first user. It is determined whether the caller wants to continue with the phone call, and if not, the phone call is terminated before it reaches the second user.

Abstract: A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party. Contact with the called party is established while the incoming call from the calling party is still in progress, and a signal is received from the called party for the called party to monitor the incoming call without joining in. Upon detecting a disconnection of the monitored incoming call between the agent and the calling party, the called party is notified that the incoming call has ended and the agent and the called party are allowed to converse with each other over the called party call regarding the incoming call from the calling party.

Abstract: A call destination mapping method executes on a mobile communication device. The mobile communication device requests a call action within the device for a first call destination number of a call destination, maps the first call destination number to a second call destination number in accordance with one or more call destination mapping rules stored on the device, and replaces the first call destination number in the call action with the second call destination number.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and a variety of other information and services to the callers based on a highest expected revenue value of the advertisement or directory assistance services provided.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and derived information including caller demographics information.

Abstract: A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party relating to a purpose of the incoming call from the calling party. At a triggering point, a signal is received from the agent while the incoming call from the calling party is still in progress. The triggering point occurs when the agent determines that the calling party is calling regarding a predetermined urgent matter. Contact with the called party is commenced upon receiving the signal and communication between the calling party and the called party is effectuated while the incoming call from the calling party is still in progress.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and a variety of other information and services to the callers based on a highest expected revenue value of the advertisement or directory assistance services provided.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement, directory assistance information and derived information including caller demographics information.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using current caller data and to one or more alternative numbers for the callers.

Abstract: The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action.

Abstract: A method and system for alphanumeric identifier indexing for advertising with cloud computing. Alphanumeric identifiers (e.g., telephone number, voice-over-Internet Protocol (VoIP) identifier, Internet Protocol (IP) identifier, a text message identifier, an instant message (IM) identifier, an e-mail address identifier, a social network identifier, a social networking hash code, etc.) are used to categorize and associate pre-determined advertising with the alphanumeric identifiers. When the alphanumeric identifier is received anywhere on a cloud computing network, the pre-determined advertising associated with the alphanumeric identifier is sent to a target device.

Abstract: Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for use with multiple attached telephone numbers. Accordingly, a single phone may be used to manage multiple identities over the course of one or more investigations. Using a multiple attached number, a given device can place and receive calls over the network to and from contacts. In addition to providing multiple attached numbers, calls using the multiple attached numbers may be monitored live and recorded to establish evidence.

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract: A system, method, and gateway in a telecommunication network for providing intercepted Content of Communications (CC) information from an Intercepting Control Element (ICE) to a Law Enforcement Monitoring Facility (LEMF). The system splits the intercepted CC information into CC control and CC payload information. A control point receives the control information and controls the gateway in accordance with the control information. The gateway receives the payload information and routes it to the LEMF over a payload Handover Interface.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other services to the callers using a rule-based expert system service.

Abstract: A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other internal and external information services to the callers using a business subscriber information service, a white page database service; a yellow pages database service; a business intelligence database service; and/or an Internet search service.

Abstract: Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.