Abstract: A system for notifying an Internet-accessible device of a communication placed from a first telecommunications device to a second telecommunications device by a calling party is disclosed. The system includes a switch and a node in communication with the switch. The switch is for detecting the communication. The node is configured for communication with the Internet-accessible device and includes a first module and a second module. The first module is for determining information about the calling party. The second module is for determining information about the Internet-accessible device.

Abstract: A system and method of managing telephone network facilities. A telephone network facilities database, such as LEIS, is accessed and selected information, including wire center location, equipment and slot information stored therein, is extracted and re-stored in a relational database. Additional fields in the relational database are populated based on the information extracted from the telephone network facilities database. The additional fields represent working ADSL and T1 facilities, ADSL and T1 capacity, and ADSL and T1 availability. A graphical user interface is provided that displays several views of the data in the relational database. Color coding aspects of the graphical user interface indicates capacity levels.

Abstract: A method, system and computer instructions for visually representing telephone call tree interfaces for interaction by users of data network phones, such as, for example, wire-line telephones, data network telephones, or IP telephones. A caller can connect to an automated telephone answering service, and view a display of an interactive, visual interface for a call tree. The display can depict actions that can be taken with respect to the nodes of the call tree. The visual interface can show details about one or more nodes of the call tree, and the caller can select a node for interaction and enter a wait queue associated with the selected node. For example, the caller can use a wire-line telephone, wireless telephone, data network telephone, or IP telephone to interact with, navigate and/or modify the displayed call tree.

Abstract: A monitoring tool for use with one or more automatic call distributors (ACD) which automatically and continuously polls or queries the ACDs to monitor not only alarm conditions but other conditions, such as agent staffing levels, call answering time, call routing and traffic conditions. Such continuous and automatic monitoring and querying of the ACD in accordance with the present invention is thus able to improve the overall efficiency of such ACDs by improving the service response time of such ACDs. In accordance with one aspect of the invention, the status records of the ACDs maybe directed to a website, for example, on an enterprise Intranet website to enable any of the company representatives with access rights to access the performance of the ACD network from any location. Other data, such as the trunk inventory record keeping system (TIRKS) may also be displayed on the website to facilitate troubleshooting of alarm conditions.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: A method, system and computer instructions for visually representing telephone call tree interfaces for interaction by users of data network phones, such as, for example, wire-line telephones, data network telephones, or IP telephones. A caller can connect to an automated telephone answering service, and view a display of an interactive, visual interface for a call tree. The display can depict actions that can be taken with respect to nodes of the call tree. The visual interface can show details about one or more nodes of the call tree, and the caller can select a node for interaction and enter a wait queue associated with the selected node. For example, the caller can use a wire-line telephone, wireless telephone, data network telephone, or IP telephone to interact with, navigate and/or modify the displayed call tree.

Abstract: The present invention provides an exchange system which makes it possible to control connection and disconnection between terminals by an operation method which can be intuitively recognized. The exchange system includes display means for displaying icons of various terminals on screens of the terminals, detection means for detecting association between the icons performed on the screens of the terminals, and control means for controlling connection and disconnection between the terminals and/or connection and disconnection between an exchange apparatus and the terminals depending on the contents of the association.

Abstract: A distributed features system is disclosed which permits a telecommunication network to accommodate the creation of open multimedia services. It is an object of the present invention to create an architecture that facilitates modularity and compositional service creation. It is another object of the present invention to support multimedia services, e.g. services that include voice, graphics, video and text components. It is another object of the present invention to provide an architecture that is general, flexible, permits third party feature development, and can interact with other networks.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: Methods and devices provide identification for telecommunications equipment by displaying identification information on a display screen proximal to the equipment. The identification information may be entered through a user input device such as a keypad or may be pre-stored in memory of the telecommunications equipment, such as through a network connection used to maintain the equipment. The identification information may include a unique name of the equipment and/or a description of the function that the equipment performs. A technician may then determine information about the telecommunications equipment by approaching the equipment and viewing the information on the display screen.

Abstract: An information server according to one embodiment of the invention includes a communication interface configured to communicate over a communication network and a processing system connected to the communication interface. The processing system is configured to receive one or more digital content sets, receive a caller system identifier and a called system identifier from the caller system, select a digital content set from among the one or more digital content sets using the caller system identifier and the called system identifier, and provide the selected digital content set to a called system corresponding to the called system identifier prior to the caller system establishing a communication channel to the called system.

Abstract: A distributed features system is disclosed which permits a telecommunication network to accommodate the creation of open multimedia services. It is an object of the present invention to create an architecture that facilitates modularity and compositional service creation. It is another object of the present invention to support multimedia services, e.g. services that include voice, graphics, video and text components. It is another object of the present invention to provide an architecture that is general, flexible, permits third party feature development, and can interact with other networks.

Abstract: A monitoring tool for use with one or more automatic call distributors (ACD) which automatically and continuously polls or queries the ACDs to monitor not only alarm conditions but other conditions, such as agent staffing levels, call answering time, call routing and traffic conditions. Such continuous and automatic monitoring and querying of the ACD in accordance with the present invention is thus able to improve the overall efficiency of such ACDs by improving the service response time of such ACDs. In accordance with one aspect of the invention, the status records of the ACDs may be directed to a website, for example, on an enterprise Intranet website to enable any of the company representatives with access rights to access the performance of the ACD network from any location. Other data, such as the trunk inventory record keeping system (TIRKS) may also be displayed on the website to facilitate troubleshooting of alarm conditions.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: The present invention disclosed a masked phone service, which depending on phone user's original phone number to virtually create multiple new corresponding substitutive phone numbers, called mask phone numbers; to mask phone user's original phone number when on demand; by adding this new created mask phone number, therefore, to make the phone user have at least two phone numbers on single phone device so that the phone user's original phone number and the mask phone number may be separately used for his working and private time respectively, and by this way the phone user's personal privacy is then improved.

Abstract: Name customization features allow users to customize calling name information provided to a telecommunications network for calls placed from their subscriber lines. A local exchange switch provides calling party identification information for an associated subscriber line to the telecommunications network. If a custom name is desired for a given call, the local exchange switch changes, if necessary, a name value in the calling party identification information to the custom value. Subscribers can identify particular numbers and corresponding desired custom names, with the local exchange switch selecting the desired name when an identified number is called. Dialing feature codes from a handset or other device also may control custom name information. When appropriate, subscribers may customize calling number information as well. Preferably, screening methods prohibit subscribers from specifying disingenuous custom information.

Abstract: According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transaction information associated with the particular one of the customers. The method also includes displaying, on a same single layout, the identity information section, the product information section, the notes section, a plurality of tabs identifying the respective categories of transaction information, and the window.

Abstract: The collect call party identification service disclosed enables a service provider to identify a person who makes an assistance-free collect call and to transmit the caller's identity on the called phone regardless of the phone number from which the call is made and before any charges are incurred. The service provider, in a database controlled by the service provider, lists and identifies each person in a defined group with a personal identification number such as his/her phone number, social security number or the like. The Collect Calling Party Identification service is invoked by using a prefix such as *99. A person listed in the service provider's database and having been assigned a personal identification number can make a collect call without the assistance of an operator by dialing *99 plus his/her personal identification number. Upon confirmation from the database that the caller is listed in the database, the caller making the collect call then inputs the number that he/she is attempting to reach.

Abstract: A telephone directory address storing method and an information terminal by which telephone directory information is efficiently managed to achieve augmentation of the operability. The information terminal includes a display section, a storage section, an inputting section, a circuit interface section, and a control section for controlling the entire information terminal. The control section has a function of drawing a window delineated by closed line segments on the display section. The display section draws a first window displayed most forwardly with respect to any other window, fetches a character train selected on a second window into the first window through the storage section, waits a call origination instruction from the inputting section in the first window, dials in response to a call origination instruction from the inputting section through the circuit interface section, and simultaneously stores the character train selected on the second window into a telephone directory address storage section.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: The invention disclosed is a location blocking service for use in a wireless network that tracks the location and identity of network users, such as networks complying with enhanced 911 standards. The service provides a network user with the ability to prevent the location of her wireless handheld device from being disclosed to parties other than the wireless network provider and PSAPs (Public Safety Answering Points). The network user blocks the forwarding of location information by signaling to the wireless handheld device when the location information originates from the wireless handheld device, or by signaling to the network when the location information originates from the wireless handheld device or the network. Primary components of the present invention include at least one user interface and at least one location block processor provisioned in the wireless handheld device and/or the wireless network.

Abstract: A system for monitoring incoming communications to a telecommunications device. The system includes a switch and a service control point in communication with each other. The switch is for detecting an incoming communication to the telecommunications device from a calling party, wherein the switch is in communication with the telecommunications device by a first communications link. The service control point is for receiving a first message from the switch regarding detection of the incoming communication and for sending a second message to a data communications device, the second message containing information regarding the calling party, wherein the service control point is in communications with the data communications device by a second communications link.

Abstract: A method and system for a telecommunication network management tool to represent a telecommunication network layout including a plurality of distinct network entities related to one another by a variety of attributes. A user interface can be used for altering a display of a network representation model to help a system manager to systematically navigate the distinct network entities and associated attributes of the selected network. An overlay view selector is used for affecting the display content of the representation on the user interface. The view selector contains a plurality of presentation modes for altering the presentation of desired elements selected from the network layout. Presentation of the selected network includes an information subset displayed over a reference view, which helps the user to maintain the information subset in context of the network layout.

Abstract: A facility management platform (FMP) monitors and views the status of a plurality of individually addressable downstream devices including, but not limited to, addressable terminals, IRG's, settops, cable modems, taps, nodes, and/or hubs at a network control center. The FMP may display problems at these downstream devices, for example, power loss, and/or may automatically notify the appropriate companies and/or personnel to correct the problem.

Abstract: A telecommunications management system that deploys a single-point-of-entry and synchronous database system. In addition to controlling commonly used PBX systems, the management system controls adjunct systems such as voice mail and 911 emergency systems by synchronizing the entry of data for a user from a telephone system into a master database for a single data record. The system also includes global synchronization in which a record-by-record comparison of the master database with the entries found in the telephone or adjunct system, or visa versa, is made. If the record is found, then the properties are updated with the information form either the master database or the telephone or adjunct system. The system includes the feature of synchronizing without update, which allows the user to see exactly what the manger will do to complete synchronization prior to synchronization taking place.

Abstract: An apparatus and method for a message card having a memory bearing a message for substitution in lieu of, for example, a caller ID value of a phone at which the message card is used. The apparatus and method also have applicability outside the telephony arena, such as, for example, in internet or instant messaging applications.

Abstract: This is a service which can be offered by a telephone service provider to enable a caller ID subscriber to now positively determine the identity of a member of a defined group regardless of the phone number from which the call is made. The subscriber-defined group can have a maximum of ten members with assigned numbers from 0 to 9. Specifically, the subscriber can assign a number, i.e., the number 1 to a person such as his/her mother. Now, when the subscriber's mother calls the subscriber, the number of the phone from which the call is made will appear as the caller ID number plus the number 1. Thus, regardless of the phone from which the call is made, be it from a pay phone or a friend's phone, the number 1 will identify the caller as being the subscriber's mother. In another embodiment, a name can be used in place of the number and, therefore, the name Mom can appear instead of the number 1.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: A telephone service pre-order entry system, and method of operation thereof, for provisioning of telephone service. The pre-ordering functions of address validation, long distance PIC assignment, telephone number assignment, customer service records transfer, features selection, facility information determination and installation date selection are performed in an integrated and automated manner. In order to perform telephone service provisioning pre-order entry, customer information including an address is received. An address validation screen, including a field requesting an address, is displayed. The customer information, including the address, is entered into the address validation screen and the address is validated. A list of available long distance primary interexchange carriers is displayed and a carrier is selected from the list.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: A system and method in a radio telecommunications network of storing calling line identification (CLI) information when a called mobile terminal is not available to receive the CLI information, and forwarding the CLI information to the called mobile terminal when the terminal becomes available. When an incoming call for the mobile terminal is received in a gateway mobile switching center (G-MSC), the Home Location Register (HLR) or the visited MSC (V-MSC) where the mobile terminal is operating determines whether the mobile terminal is available. If not, the G-MSC sends a short message service (SMS) point-to-point (PTP) message to a message center (MC) and includes the CLI information. The MC is notified when the mobile terminal becomes available. The MC then forwards the CLI information to the V-MSC in a SMS PTP message. The V-MSC sends the CLI information to the mobile terminal in a IS-136 R-DATA message or other appropriate data message.

Abstract: The present invention is drawn to a call trace system and method that is simple to establish in a short amount of time. The call trace is implemented through a Web browser page which remotely programs central offices to trace calls to particular number. When a trace is established a message is sent back to the Web browser which displays the calling number, the called number and the central office detecting the call. Also, a page is sent to a pager which displays the traced information.

Abstract: A method and apparatus using information stored in a communications switch to trace a specific communication in a network, including an in-progress communication. A search request with a set of search criteria is sent to a communications switch that routes communications in the network. Information stored in the communications switch, such as a communications switch call record, is searched to locate information matching the set of search criteria in the search request. The results of the search are reported out of the communications switch allowing the specific communication to be traced.

Abstract: Automatic facility information transfer to remote locations in cross-connect systems is accomplished by providing limited telephone services to wired premises not having permanent telephone service by enabling 911 calls, calls requesting permanent service, operator-assisted telephone company credit card calls, and calls to repair/maintenance centers from personnel in the field. In response to off-hook conditions at prospective subscriber premises or service personnel handsets connected to cable pairs in the field, limited telephone services are provided by a matrix system. Cable pair designations and the dialed telephone number are ascertained to respectively access a database and look-up table to retrieve facility information and protocol information for subsequent transmission of the calling line telephone number and facility information to a paging system.

Abstract: The present invention relates to a technology regarding an intelligent network. When an originating subscriber accesses an information offer service by inputting service access information, a service switching point accesses a service control point. The service control point further implements a desired service process corresponding to the service access information, in response to the above step. When the service switching point is informed of the process result, the service switching point is connected to a destination station which accommodates a destination subscriber providing an information offer service, using a method of discriminating an intelligent network call, based on the result processed by the service control point, so that an incoming call to the destination subscriber is established. The object is to regulate certainly a bypass call in a information offer service.

Abstract: The present invention comprises an apparatus for communicating, monitoring, and gathering data from and with a plurality of electrical devices connected to predetermined points on a network of equipment. The present invention is particularly suitable for x-ray and vascular systems which have multiple pieces of equipment which require maintenance, repair, and adjustment. The apparatus of the present invention provides for faster repair and maintenance of vascular or x-ray systems through the use of an expert system which provides diagnostic and troubleshooting assistance to the field service engineer.

Abstract: In accordance with the present invention, provided is a system allowing a plurality of conforming customer premise equipment ("CCPEs") on a single telephone line to display a third party's caller information while users are communicating with a second party. One CCPE of the plurality of CCPEs is a primary CCPE, whereas the remaining CCPE(s) are secondary CCPE(s). While the users are communicating with the second party using any one or more of the CCPEs, each CCPE detects whether a CPE alerting signal ("CAS") tone has been transmitted by the central office, thereby detecting when the third party is calling. Each CCPE responds by disconnecting the CCPE's telephone from the telephone line. After all of the CCPEs are on-hook, the primary CCPE then goes off-hook and transmits a CAS acknowledgement ("CAS ACK") signal to the central office. All of the CCPEs then wait for the central office to transmit the CID information in response to the CAS ACK signal.

Abstract: A communications system is arranged to route a database-queried call (900-number or 800-number call) to a subscriber (pay-per-call sponsor or 800-number customer), and to deliver to the subscriber information identifying the call as a database-queried call, as opposed to a switched-line or POTS call.

Abstract: In accordance with the present invention, provided is a system allowing a plurality of conforming customer premise equipment ("CCPEs") on a single telephone line to display a third party's caller information while users are communicating with a second party. One CCPE of the plurality of CCPEs is a primary CCPE, whereas the remaining CCPE(s) are secondary CCPE(s). While the users are communicating with the second party using any one or more of the CCPEs, each CCPE detects whether a CPE alerting signal ("CAS") tone has been transmitted by the central office, thereby detecting when the third party is calling. Each CCPE responds by disconnecting the CCPE's telephone from the telephone line. After all of the CCPEs are on-hook, the primary CCPE then goes off-hook and transmits a CAS acknowledgement ("CAS ACK") signal to the central office. All of the CCPEs then wait for the central office to transmit the CID information in response to the CAS ACK signal.

Abstract: A cellular telephone includes a speaker, a microphone and voice channel establishing components for opening a voice channel between the cellular telephone and a source telephone requesting communications with the cellular telephone without opening the speaker and microphone. Thus, voice communications between the cellular telephone and the source telephone are prevented until a predetermined signal from the user of the cellular telephone is received. The cellular telephone also include delayed speaker and microphone connecting components for receiving and processing data from the source telephone without opening the speaker and the microphone. The data may include the identity of the source telephone or a message which may be displayed for the user of the cellular telephone. Based upon the identity of the source telephone, the user of the cellular telephone may selectively ignore or respond to the request for communications, or may route the request to an automated answering device or another telephone.

Abstract: Techniques are disclosed for providing interoperability between a first modem and a calling identity delivery on call waiting (CIDCW) service. According to an embodiment disclosed herein, a first modem is coupled to an alerting signal receiver and a communications re-establishment device. The alerting signal receiver receives an alerting signal generated in response to an incoming call from a third party line if the first modem is communicating with a second modem. The communications re-establishment device reestablishes communications between the first modem and the second modem after the alerting signal receiver receives an alerting signal. The first modem is equipped to receive the alerting signal and reestablish communications with the second modem independent of the specific capabilities of the second modem, so that these techniques can be utilized in conjunction with a second modem not constructed in accordance with the embodiments disclosed herein.

Abstract: In a telephone exchange system accommodating a large number of communication lines, a line status display system is provided, which permits display of the status of a large number of lines in a limited display space of the terminal for scale reduction, is capable of flexible use with satisfactory operation control property and will not reduce the processing capacity of the exchange equipment. In a telephone exchange system comprising an exchange equipment (1) and a plurality of terminals (2, 2') accommodated therein, the exchange equipment (1) accommodating a plurality of lines, when detecting a line status change, sends out corresponding information to all the terminals (2, 2'), and the terminals check whether the line is a subject of processing, and if so, displays pertinent information in a predetermined display position.

Abstract: A tracing system displays a transmission route between multiplexers in a transmission network.

Abstract: A communication system includes a digital network and an audio network such as a telephone system. An audio network server communicates with client work stations in the digital network and with the telephones in the telephone system. The audio network server stores, and plays back, digital representations of voice objects from, and to, a telephone handset. An instruction set accessible from the digital network controls operation of the audio network server and thus the telephone system to record and play back audio information stored on the audio server. The communication system may also include a caching capability to temporarily store compound documents or component objects in a media presentation server.

Abstract: In a communication complex having attendant positions and data terminals, the audio equipment of each position can be associated with the data terminals without direct connections between the switching system which drives the audio equipment and the host computer which drives the terminals. A programmed controlled call processor communicates between the switching system and the host computer and maintains a correlation between the audio equipment and the data terminals. In response to incoming calls, the call processor solicits from an attendant identification information and then accesses a look-up table with such information to find a data terminal associated therewith. Data terminal identification information is coupled to the host computer so that data can be transmitted and displayed on the terminal associated with the attendant responding to the incoming call.

Abstract: An originator of a communication (110) selects from among a set of candidate displayable source indicators, which displayable source indicators can include both a unit ID and alias IDs, and then attempts to initiate a communication with a recipient communication unit (111). The attempt to initiate communication includes transmission of information, including the selected displayable source indicator. This allows a transmitting communication unit to most appropriately identify itself to a receiving communication unit.

Abstract: This invention relates to arrangements for controlling processing of telephone calls from feature processors. Feature processors are data bases, usually shared among a plurality of switching systems, and usually comprising data for customers served by these switching systems, for altering the processing of telephone calls from and to these customers in accordance with that data. In order to perform this modification, data messages are exchanged between the switching systems and the feature processor. In a departure from the prior art, these data messages include functional indicators, i.e., indicators of basic characteristics of a call, each of which may be associated with many features and which may influence the execution of other features, wherein the execution of at least some of the features of the two groups can be influenced by the feature processor. Advantageously, the use of functional indicators helps to reduce the amount of data to be transmitted between the switching systems and feature processor.

Abstract: A system and method for controlling a multi-point matrix switch (13) to route signals in a communication system (11). The invention identifies source and destination ports (129, 133) in the communication system (11) and then polls identified ports (129, 133) to recognize those that are available for communication. Identified and recognized ports (129, 133) are displayed graphically, so that at least one path (139) between recognized source ports (129, 133) and associated recognized destination ports (129, 133) may be selected graphically by user (159) input. Selected path (139) information is then submitted to switch (13) to cause switch (13) to route signals through the selected paths (139) by connecting recognized source ports (129, 133) to associated recognized destination ports (129, 133).