Abstract: Methods and apparatus for facilitating data throughput improvements in interconnect fabrics employing point-to-point links using dynamically selectable routing. Initiators and targets are operatively coupled to first and second fabrics. The first and second fabrics include multiple point-to-point internal links and are communicatively coupled to one another via multiple fabric-to-fabric links, including first and second links from the first fabric to the second fabric. During operations, traffic on the first fabric-to-fabric link is detected to determine if it is busy, and depending on the determination, data transfers from an initiator coupled to the first fabric destined for a target coupled to the second fabric are selectively routed via either the first or second fabric-to-fabric links.

Abstract: Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for receiving consent from a customer to be contacted on the customer's cellular phone may include (1) communicating, over a first communication channel, with a customer; (2) using at least one computer processor, prompting the customer for customer consent to be contacted on the customer's cellular phone; (3) receiving, from the customer, a response to the prompt for customer consent; and (4) storing the response in a database.

Abstract: The present application provides an authentication scheme that allows a device to provide additional authentication of a Publicly Switched Telephone Network (PSTN) identity assertion made in a PSTN call by also sending an Internet Protocol (IP) communication. The device sends the IP communication generally in parallel with the PSTN call. The IP communication includes a network identity assertion, which optionally may be authenticated using a cryptographically secure technique. The network identity assertion, being more difficult to falsify, provides additional authentication of the PSTN identity assertion.

Abstract: A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

Abstract: An access gateway containing IP telephone service functions for subscribers under an integrated access device (IAD), forming a PSTN network side speech path or IP network side speech path selectively for each subscriber, and, further automatically switching, when trouble occurs at the IP network side, the IP network side speech path to the PSTN network side speech path.

Abstract: A telecommunications system is disclosed that enables a telecommunications switch to be “user” programmable in the “field”—in contrast to only programmable by the manufacturer or third-party software company—with audio samples. Each audio sample is exemplar of a sound that might be encountered during or after the establishment of a telecommunications call that is handled by the telecommunications switch. In accordance with the illustrative embodiment, the audio samples are received by the telecommunications switch through one or more of the same ports that the telecommunications switch uses to route calls, in contrast to programs and program data that are received by the telecommunications switch through a programming port.

Abstract: The present invention provides methods, systems and apparatus for providing service provider information for a user communication device. A targeted communication link associated with a target service provider is determined using a user communication device associated with a user service provider. The determination of the indicator for the target service provider may be with a user service provider Central Office or server. An indicator of the target service provider is received and displayed on the user communication device. Communication services available to the communication device are determined and presented to the communication device by audible or visual signals. Representations of services available or restricted to the user communication device are provided to the user device. Restricted services may be enabled by override options.

Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.

Abstract: A system and method for routing calls based on the different fee structure between voice and data is disclosed. The origination type for an incoming call is determined. When the incoming call is a VoIP call then the call is routed based, in part, on selecting the minimum fee required to terminate the call.

Abstract: A communication system is provided that routes a bearer path of a communication session between an originating Node B and a terminating Node B via an X2 interface, bypassing an IMS core network, while continuing to route the signaling path to an IMS network, thereby allowing the IMS network to retain control of the bearer path while avoiding delay, potential for data loss and jitter to the bearer stream, and additional backhaul capacity requirements that result from routing the bearer path between the originating and terminating Node Bs via the IMS core network. In determining whether the bearer path may bypass the IMS core network, the communication system determines whether IMS core network bearer associated services are required for the communication session such that a bearer path of the call will need to be routed to the IMS core network in order to provide such services.

Abstract: A telephone handset is provided with a user interface which includes a display unit, audio output unit and various user actuable keys. A phone controller implements and responds to instructions from the user interface. Where the instructions from the user interface request the connection of a call, the phone controller connects the handset to a PSTN via one of a plurality of connection means provided. Similarly, in the event of an incoming call connection request received via any one of the connection means, the phone controller enables the connection of the call. The user may choose to accept or reject the connection using the interface. The handling of an incoming or outgoing call is determined by a connection routing engine. The connection routing engine comprises an identification unit, a rules unit, a comparison unit and an enabling unit.

Abstract: A dual mode user terminal for a calling party can make calls over both a conventional cellular network and a packet data network using VoIP protocols. If the called party is not available to receive a VoIP call over the packet data network, the user terminal for the calling party can request a third party user terminal available on the packet data network to relay the call between the calling party and the called party.

Abstract: A disclosed method for providing service provider information to a user communication device includes determining a telecommunications service provider associated with a targeted node such as a called party telephone number. An indicator of the telecommunications service provider is provided to and displayed by the user communication device. Communication services available to the communication device are then determined based at least in part on the identity of the telecommunications service provider. Indications of the available communication services may be presented to the communication device by audible or visual signals.

Abstract: A system and method for managing customer communications over communication channels are disclosed. A method may include (1) determining a contact mode for contacting a customer based on at least one of a campaign strategy, a customer account attribute, a phone number attribute, a previous contact outcome, a previous call outcome, an email address attribute, a time of day, a customer contact preference, a customer availability, and a customer contact consent; (2) initiating contact with the customer; and (3) interacting with the customer.

Abstract: A device receives network information, least cost route (LCR) forecast information, network administrator inputs, and looping exceptions, and receives a call, from an originating location, to a terminating location. The device determines a LCR for the call based on the network information, the LCR forecast information, the network administrator inputs, and the looping exceptions. The device generates routing instructions for the determined LCR, and provides the routing instructions to one or more network elements associated with the determined LCR. The call is routed to the terminating location, via the one or more network elements associated with the determined LCR, and based on the routing instructions.

Abstract: A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

Abstract: A variety of methods, systems, devices and arrangements are implemented for communications using a mobile communications device. In connection with various embodiments, one such method relates to routing calls specifying an endpoint device, from a mobile communications device to the endpoint device, using a call forwarding/routing service provider that establishes a connection with the endpoint device. The established connection may include, for example, a Voice-over-Internet Protocol (VoIP) connection. In some implementations, the authentication server is contacted (e.g., via the Internet) to authenticate the call to be made via the call forwarding/routing service provider.

Abstract: A SIP server 100 includes a first memory 20 storing a route management table in which, of route set information specified by a SIP signal on a session-by-session basis, address information as of each Record-Route header value is associated with a logical number, the same address information as of a Record-Route header values being set to the same single logical number; and a second memory 30 storing session information other than the address information as of each Record-Route header value, instance management information for use in session control, and logical numbers. The address information as of each Record-Route header value, which is stored in the first memory 20 is read on the basis of the logical numbers stored in the second memory 30.

Abstract: A method of directing a call includes receiving a call connection request, the call connection request including an identifier associated with a called party. The method also includes determining a network category associated with the called party in response to receiving the call connection request and generating an instruction operable to direct the call connection request to a selected one of at least two networks accessible for communication by the called party. The network is selected by the instruction in response to the determined network category associated with the called party.

Abstract: A technique is disclosed that optimizes the background noise experienced by a party who is calling into a call center. Working as part of an overall call-assignment algorithm, the technique considers the acoustic noise that is present in the vicinities of multiple call-center agents who are otherwise satisfactory candidates to handle a call. The technique then selects an agent to handle the call who is associated with an optimal acoustic noise. Typically, the selected agent is associated with lowest background noise level. The background noise is monitored at each call agent's station by evaluating the signals that are present at the agent's microphone. Usually, this is done when a call agent is between calls and, as a result, is not using her headset at that moment. In other words, the background noise is actually measured, and the measurements are then used to assign a call agent to the incoming call.

Abstract: A communication system is provided which includes a digital communication network having a network endpoint and a signaling server. The network endpoint is coupled with the signaling server via signaling tunnels through the digital communication network. Also included is a telephonic device coupled with the network endpoint and configured to engage in a telephone call via the network endpoint over the digital communication network. The network endpoint is configured to generate signaling related to the telephone call, and to direct the signaling through the digital communication network to the signaling server over a selected one of the signaling tunnels, wherein the selected signaling tunnel is selected based on an identity of the telephonic device.

Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.

Abstract: Systems and methods for providing services for stations supported by a residential gateway are provided. The residential gateway can support one or more fixed-line station and/one or more mobile stations. The mobile stations can be supported by a wireless macro network and/or the residential gateway. Services such as simultaneous ringing, distinctive ringing, call transfer, extension functionality, and the like can be provided for the mobile station and the fixed-line station.

Abstract: A call management system enables each of multiple prospective callers to specify how to forward (e.g., direct or redirect) future calls to one or more target phone devices or users. For example, each of multiple persons provide call forwarding configuration information to the call management system. Upon initiation of a call by a user, the call management system intercepts and forwards a user's call in accordance with call forwarding configuration information previously provided by the user.

Abstract: Systems and methods for providing services for stations supported by a residential gateway are provided. The residential gateway can support one or more fixed-line station and/one or more mobile stations. The mobile stations can be supported by a wireless macro network and/or the residential gateway. Services such as simultaneous ringing, distinctive ringing, call transfer, extension functionality, and the like can be provided for the mobile station and the fixed-line station.

Abstract: Methods, systems, and computer program products for providing calendar based routing of communications. Methods include receiving a communication from a sending party to a receiving party, the communication including a communication type. A current calendar entry type for the receiving party is retrieved in response to receiving the communication. A destination for the communication is determined. The destination is responsive to the communication type and to the current calendar entry type. The communication is transmitted to the destination.

Abstract: A method and system of routing calls. In a particular embodiment, the method includes prompting a caller of a call for caller information with a first system. The first system has a first interface characteristic. The method further includes selecting a destination for the call based on the caller information. The destination has a second interface characteristic. The method also includes identifying a call interface characteristic change based on a difference between the first characteristic and the second characteristic, and advising the caller of the call interface characteristic change prior to routing the call.

Abstract: Methods and systems for detecting IP route failure using a request-reply protocol, such as address resolution protocol (ARP), and for dynamically re-routing VoIP sessions in a VoIP device in response to failure of an IP route are disclosed. A plurality of IP routes are established between a first VoIP device and a second VoIP device. VoIP sessions are assigned to the IP routes. ARP is used to detect a failure of an IP route. In response to detecting a failure of at least one IP route, VoIP sessions are rerouted from the failed IP route to an alternate IP route.

Abstract: A multiple communication channel router is provided. A communications device such as a telephone may send communications to the router, which may then determine an appropriate communications network, such as the circuit-switched network associated with the landline telephone or a cellular network or packet-switched network associated with a broadband internet connection. The choice of network may be made intelligently based on cost, user preference, or other parameters.

Abstract: An automated method for determining user satisfaction with a call comprising (1) maintaining a count of the number of times a user was asked for input during the call (the “actual count”), (2) maintaining a count of the number of times a user should have been asked for input based on the dialog path the user traversed (the “ideal count”), and (3) associating no difference between the actual count and the ideal count with maximum user satisfaction and associating increasing differences between the counts with decreasing user satisfaction. In one embodiment, if the difference between the actual count and ideal count reaches a certain threshold, the call system changes the interaction with the user.

Abstract: A system and apparatus for enabling supplementary service functions, such as group pickup, to be implemented in a communication network having one or more local servers. The group pickup system is adapted to enable one group member to automatically receive or manually pick up another group member's call from anywhere within the network, including outside the local server in a multiserver network. The group pickup system includes an automatic mode unit for enabling the system to pro-actively seek a group member to take a call and a manual mode unit for enabling the system to search for an alerting group member. The system further includes a local connect unit and a remote connect unit to establish local or remote connections to a group member, respectively. A remote search unit enables the system to request a remote search. A queue/dequeue unit is provided for selecting a group member from a group list.

Abstract: Method and system of alerting callers of surcharges associated with making phone calls. The method and system relating to calls made between affiliated and non-affiliated providers wherein the surcharges are fees incurred in service calls therebetween. The fees may be flat-rate fees or other per phone call fees which are independent of call length, duration, etc. The fees may be charged by the non-affiliated provider and/or fees incurred by the affiliate provider in servicing such calls.

Abstract: A device for designing a standby path that can prevent retrieval of a standby path in a network including any standby path from being failed. A current path search unit searches for a shortest route from a start point to an end point in the network. A standby path searching network creation unit creates a standby path searching network. For a standby path, a standby path search unit searches for a shortest route from the start point to each of all other nodes including the end point. A current path searching network creation unit creates a network from the current path retrieved by the current path search unit and the path retrieved by the standby path search unit. The process performed by these units is repeated until the standby path search unit retrieves a route that reaches from the start point to the end point in the shortest route search.

Abstract: A failsafe configuration for alternative network telephony is disclosed. An indication as to whether an alternative network telephony call processing system is available to process calls from an associated piece of telephone equipment is received automatically and transparently to a user of the telephone equipment. Calls placed from the telephone equipment at a time when the alternative network telephony call processing system is available to process calls are processed via alternative network telephony. Calls placed from the telephone equipment at a time when the alternative network telephony call processing system is not available to process calls are processed via the public switched telephone network (PSTN).

Abstract: A method of detecting circular routing in a No. 7 signaling network is provided which detects circular routing that occurs when operating the signaling network, thereby preventing congestion of links by circular routing and finding out any reasons for the link congestion. The method detects a circular routing that occurs in three or more signaling transfer points, by transmitting a message transfer part routing verification test (MRVT) message through the signal route of the highest priority among the signal routes in an available state which go to a specific destination point code (DPC), only when a link is in an unavailable state, thereby preventing congestion of links by circular routing and finding out any reasons for the link congestion.

Abstract: Methods and apparatus for creating a primary path such that the ability to create a corresponding alternate path, if one exists, is effectively ensured are disclosed. According to one aspect of the present invention, a method for creating a circuit path includes selecting a first unprotected link, and identifying a first potential unprotected path segment that includes the first unprotected link and is arranged between a first node and a second node. A determination is automatically made regarding whether the first potential unprotected path segment has a corresponding first alternate path segment between the first node and the second node. If it is determined that the first potential unprotected path segment has a corresponding first alternate path segment, the first unprotected link is added to the first potential unprotected path segment. Then, the first potential unprotected path segment is designated as an unprotected path segment of the circuit path.

Abstract: A method and system is provided wherein routing information is obtained from previously cached information or from a gatekeeper. An originating gateway in a network receives a request for a connection and determines whether pertinent routing information is cached. If available, the cached routing is used to attempt to establish a connection. If no previously established routing is available, the originating gateway requests preferred routing from a gatekeeper, including prioritized selections of terminating gateways through which to make a connection to a designated call recipient. In a further embodiment of the invention, a process is provided to respond to a complaint regarding the quality of service. The system determines whether the reported problem is general or isolated; if it is general, alternate call routing is devised.

Abstract: A method and system is provided wherein routing information is obtained from previously cached information or from a gatekeeper. An originating gateway in a network receives a request for a connection and determines whether pertinent routing information is cached. If available, the cached routing is used to attempt to establish a connection. If no previously established routing is available, the originating gateway requests preferred routing from a gatekeeper, including prioritized selections of terminating gateways through which to make a connection to a designated call recipient.

Abstract: A failsafe configuration for alternative network telephony is disclosed. An indication as to whether an alternative network telephony call processing system is available to process calls from an associated piece of telephone equipment is received automatically and transparently to a user of the telephone equipment. Calls placed from the telephone equipment at a time when the alternative network telephony call processing system is available to process calls are processed via alternative network telephony. Calls placed from the telephone equipment at a time when the alternative network telephony call processing system is not available to process calls are processed via the public switched telephone network (PSTN).

Abstract: A system and method are disclosed for selective processing of calls using alternative network telephony. Called party data is received indicating a destination to which a calling party using a local telephone equipment desires to place a call. It is determined transparently to the calling party whether the called party data satisfies a first criteria for completing calls via alternative network telephony. The call is completed using alternative network telephony if it is determined that the called party data satisfies the first criteria. The call is completed via the public switched telephone network (PSTN) if it is determined that the called party data does not satisfy the first criteria.

Abstract: A routing table circuit for a router has one or more input ports and output ports for message communication. In the routing table circuit, one or more routing table memories store a plurality of routing table arrays. The routing table arrays are arranged hierarchically in levels, and each routing table array is associated with a predetermined subset of prefixes. Each routing table array has entries. The entries include a block default route pointer field to store a block default route pointer, if any, and a routing field. The route engine may access any level of table array by using a next level route pointer stored in the routing field. Using the block default route and the routing field, the present invention further reduces the number of memory accesses and the update cost for route insertion and deletion by identifying and skipping elements that do not require route updating.

Abstract: A contact routing system is disclosed comprising: a plurality of media connectors which receive incoming customer contacts from an equal plurality of media channels; and contact routing logic which routes the incoming contacts to particular customer service representatives (“CSRs”) based on the particular media channel over which the contacts were received and the skill sets of the CSRs. Also described is a method for routing customer contacts comprising the steps of: receiving incoming customer contacts from a plurality of media channels; and routing the incoming customer contacts particular customer service representatives (“CSRs”) based on the media channel over which the contacts are received and the skill sets of the particular CSRs.

Abstract: A method for routing of incoming prioritized telecommunication traffic in a telecommunication network by applying an algorithm of finding optimal path to an augmented graph built for said telecommunication network. The telecommunication network is represented as a network graph comprising nodes (A, B, C, D, E) and real links (AB, BC, CD, ED, AE) bridging the nodes, while the augmented graph is a graph built on the basis of the network graph by adding to it virtual links (ABC1, . . . , EDC3). The augmented graph comprises nodes and edges, wherein the edges of the augmented graph are weighed to reflect priority of the telecommunication traffic presently taking place there-through. For placing a new call according to the method, a pathfinder optimization algorithm is applied to the augmented graph to determine an optimal pathfinder solution, having the minimal total weight, for routing the new call in the augmented graph.

Abstract: There is provided a remote digital terminal (RDT) which connects digital lines extended from integrated digital terminals(IDTs) with subscriber lines extended from subscribers accommodated in the integrated digital terminals comprising: first means for cross-connecting the digital lines and logic digital lines which are for identifying the digital lines on each of the integrated digital terminals; second means for cross-connecting the subscriber lines and logic subscriber lines which are for identifying the subscriber lines on each of the integrated digital terminals; and third means for cross-connecting the logic digital lines and the logic subscriber lines on each of the integrated digital terminals. Accordingly, the digital lines connected to each of the IDTs can be identified by the first means, and an arbitrary subscriber line can be allocated for an arbitrary logical subscriber by the second means.

Abstract: A method of hunting for a communication channel in a communication system where a plurality of communication lines each have a plurality of communication channels includes the steps of maintaining a record of current channel statuses of the communication channels with respect to all the communication lines, and distributing busy channels evenly among the communication lines by selecting a communication channel based on the record of channel statuses and assigning the selected communication channel to a call.

Abstract: For establishing a protected communication segment between two network elements of a telecommunication network, a protected connection and a protecting connection must be set up. For this purpose, first cross connections carrying the communication traffic for the protected connection and second cross connections protecting the respective first cross connection for the protecting connection are established between corresponding termination points within these network elements, whereby this occurs in each network element independently of the respectively other network element.

Abstract: Network resources for a call between a calling party and a called party are allocated. The network resources for the call are reserved based on a reservation request. The network resources are reserved before any one network resource from the reserved network resources is committed. The reserved network resources for the call are committed when a called party indicates acceptance for the call.

Abstract: An interchange unit for a private telecommunications network executing partly in real time and partly in mixed mode, which interchange unit includes a half-link which has an interface using a protocol used by the interchange unit for connecting real time applications to the outside and an application-oriented interface to at least one mixed mode application. The invention enables dialog between a real time application and a mixed mode application without entailing modification of the real time applications.

Abstract: An apparatus is disclosed for effecting a communication arrangement of a plurality of communication circuits between first connection loci of a first switch array and second connection loci of a second switch array. The apparatus comprises: (a) a first connection interface with the first switch array having first interconnection loci; (b) a second connection interface with the second switch array having second interconnection loci; (c) a plurality of communication paths at least equal in number to the plurality of communication circuits intermediate the first and second connection interfaces; (d) a first router connected with the first switch array and connection interface; and (e) a second router connected with the second switch array and connection interface. The first and second router interfaces cooperate to effect a plurality of routing connections among the first connection loci, the second connection loci and selected communication paths to establish the communication arrangement.

Abstract: A method for providing automatic restoration of network access for user lines within a communication system. The user lines interface with groups of transmission lines that include dedicated transmission lines which are connected to the user lines, idle transmission lines and reserved transmission lines. The method includes steps for making a number of transmission lines among the groups of transmission lines available for user lines which have a dedicated transmission line in a group of transmission lines that fails and for coupling each of such user lines to a respective available transmission line. The method may also include steps for delaying the coupling of such user lines if a sufficient number of transmission lines are not available.