Abstract: An event notification system includes a wireless device, an Access Point device, a server, and a user application. The server is configured to receive a plurality of heartbeats from the wireless device and through the Access Point device, and send a heartbeat response of a plurality of heartbeat responses in response to a respective heartbeat of the plurality of heartbeats. The user application is configured to send enable and disable commands to the server. The enable command is sent to the wireless device as part of the next heartbeat response of the plurality of heartbeat responses. The disable command is sent to the wireless device after the server receives an event condition from the wireless device through the AP device.

Abstract: A signal relay system includes an input terminal, an output terminal, a signal detector, a signal repeater, an input terminal circuit, an output terminal circuit, a switch and a switch controller. The signal detector is for detecting a wakeup signal from the input terminal. The signal repeater is for receiving a transmission signal and to amplify and forward the transmission signal. The input terminal circuit is for reducing impedance between the input terminal and the signal repeater. The output terminal circuit is for reducing impedance between the output terminal and the signal repeater. The switch is for coupling the output terminal to the signal repeater or the input terminal. The switch controller is for operating the switch according to a detection result of the signal detector.

Abstract: Statistical application-agnostic fault detection of multi-process applications in environments with data trend includes at least one of: a multi-process application that runs on a host. Statistical events are collected and sent to a statistical fault detector. The statistical fault detector creates one or more distributions and compares recent statistical event data to historical statistical event data and uses deviation from historical norm for fault detection. If needed, trend is removed from event data prior to the creation of distributions. Faults are detected within the application and within the environment wherein the application executes, if conditions within the environment cause impaired application performance.

Abstract: An aspect of the present invention enables users to avail specialized services using missed calls. In one embodiment, a missed call server on receiving an indication that a missed call has been placed by a user to a phone number, determines the specialized service corresponding to the phone number, and then sends a data to the service provider offering the determined service. The service provider then delivers the specialized service (sought to be availed) to the user. One of the specialized services is the delivery of content to the user. Thus, a user is enabled to access different contents by placing missed calls to the appropriate phone numbers.

Abstract: A service platform in a communications network connects callers to a service resource platform when implementing services requiring specialised resources. A number of different services use a common service resource platform. The service platform is programmed with respective maximum values for the number of calls originating from each service that may be connected to the service resource platform at one time and allows the call to be connected to the service resource platform at one time and allows the call to be connected to the service resource platform only when the count value for the respective service is less than the maximum count value. The service resource platform may have a single network address and a common range of ports that are freely allocated to calls generated by the different services running on the service platform.

Abstract: Systems and methods are provided for monitoring telephone calls that are placed on hold. The telephone calls may be between user electronic devices and call centers, such as customer service departments. In some embodiments, the electronic device can monitor an on-hold telephone call using a background process, which may free up a user interface of the electronic device for one or more non-phone-related tasks. The electronic device can monitor the telephone call for an indicator that a live operator is or will soon be present on the telephone call. Responsive to detecting the indicator, the electronic device can alert the user and allow the user to take control of the telephone call. In some embodiments, the electronic device can obtain information about the call center, such as expected on-hold wait-times, to determine whether an on-hold call should be monitored.

Abstract: This disclosure describes an apparatus, computer architecture, method, operating system, compiler, and application program products for MPEs as well as virtualization across physical boundaries that define physical partitions in a symmetric MCP. Among other things, the disclosure is applied to a generic microprocessor architecture with a set (e.g., one or more) of controlling/main processing elements (e.g., MPEs) and a set of groups of sub-processing elements (e.g., SPEs). The arrangement also enables MPEs to delegate functionality to one or more groups of SPEs such that those group(s) of SPEs may act as pseudo MPEs. Such delegation may occur across the physical boundaries. Regardless, the pseudo MPEs may utilize pseudo virtualized control threads to control the behavior of other groups of SPEs also across physical boundaries.

Abstract: A system and method are disclosed for facilitating enhanced call awareness. A system incorporating teachings of the present disclosure may include an interface that receives a signal associated with a call to a telephone number. A call information engine may be coupled to the interface and may recognize that a party to the call subscribes to an enhanced call activity service. In some cases, the party may be a called party or a calling party, and the activity may include an incoming call to the telephone number, an outgoing call, a missed call, or a waiting voicemail message. A memory may maintain a data network address for the party, and a messaging engine may initiate sending of a message containing call information to the data network address. The message may be sent in response to a trigger signal output by a notification engine without consideration for whether or not a telephone line associated with the telephone number is busy.

Abstract: According to one embodiment, a method may include detecting existence of an alarm-triggering event associated with a service at a maintenance level. The method may also include analyzing one or more parameters associated with carrier traffic for the service. The method may additionally include determining whether a data path for carrier traffic associated with the service is operational based on the analysis of the one or more parameters. The method may further include masking or downgrading an alarm triggered by the alarm-triggering event in response to a determination that the data path is operational.

Abstract: Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network. Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.

Abstract: Methods, techniques and apparatus identify members and characteristics of binders and/or other groups of communication lines such as those in a DSL system. Information obtained includes the identification (for example, by scanning) of significant crosstalking “offenders” and their “victims” that are affected by the crosstalk. One or a small number of modems are instructed to transmit with preselected transmit spectra, after which evidence of crosstalk in the noise spectrum data is examined for potential victim lines. Direct evidence of noise spectrum contribution by a suspected offender line may be obtained by collecting reported noise spectrum data and/or estimated noise spectrum data from potential victim lines. Also, where such direct evidence is not available, or in addition to it, other operational data showing crosstalk interference relating to potential victim lines can be used. The transmitting modem can either be on the CO/RT side or on the CPE side.

Abstract: A voicemail system enabling various components of the voicemail system to be distributed geographically yet operate as a seamlessly integrated system is disclosed. A signal gateway interfaces with a telephone network. In addition, one or more media servers interface with the signal gateway as well as the telephone network. The signal gateway is configured to block calls to malfunctioning media servers. The signal gateway monitors the media servers, and responsive to determining that a media server has malfunctioned, the signal gateway initiates auto-blocking such that the telephone network does not route calls to the malfunctioning media server. In addition, the signal gateway is configured to auto-detect a media server responsive to the media server being initialized. The voicemail system can include a variety of other elements, such as one or more system management units and one or more central data and message store systems.

Abstract: A voicemail system enabling various components of the voicemail system to be distributed geographically yet operate as a seamlessly integrated system is disclosed. A signal gateway interfaces with a telephone network. In addition, one or more media servers interface with the signal gateway as well as the telephone network. The signal gateway is configured to block calls to malfunctioning media servers. The signal gateway monitors the media servers, and responsive to determining that a media server has malfunctioned, the signal gateway initiates auto-blocking such that the telephone network does not route calls to the malfunctioning media server. In addition, the signal gateway is configured to auto-detect a media server responsive to the media server being initialized. The voicemail system can include a variety of other elements, such as one or more system management units and one or more central data and message store systems.

Abstract: A method and device for recording call failure information in a data transmission system is provided. The failure logs generated in response to a failure event include a failure type and a first timestamp. A log record is created for a first failure log based on the failure type, and storied in a log record storage. Whenever a further failure log is generated in response to the same failure event, the further failure log includes said failure type and a current timestamp, so that it will receive the same identifier. The log record is updated to document the current timestamp.

Abstract: A voice channel selection system for use in VoIP communication includes a plurality of VoIP trunk packages and a switchboard for bidirectional connection to the Internet via this plurality of VoIP trunk packages. The switchboard is provided with a call control unit. The plurality of VoIP trunk packages are respectively provided with voice signal processing units for processing voice signals and control signal processing units for processing call control signals. When an unoccupied voice channel is present in the voice signal processing unit of the VoIP trunk package, the call control unit of the switchboard forms voice communication paths on the basis of call control signals received by the control signal processing units.

Abstract: By selecting access points specific to the various components of call-content of a call, a monitoring agency is ensured of obtaining the call-content of each participant in telephone call irrespective of call transfers and network reconfiguration. Devices in the telecommunications system such as network devices can provide appropriate access. Examples of suitable network devices may include gateway, an access gateways, trunk gateways, portals, ATM switches, routers, and border elements.

Abstract: A method characterizes a customer line for data transmission. The method includes measuring electrical properties of the customer line from a central location, identifying a line model from the measurements, and identifying a modem model for a modem selected for use with the customer line. The modem model gives performance data for the selected modem. The method also predicts performance data for the customer line when operated with the selected modem by combining the line and modem models.

Abstract: A method, system, and program for time based regulation of use of a telephone line are provided. An identity of a first caller requesting use of a telephone line is detected. Use of the telephone line by the caller is allowed only if a schedule for the telephone line indicates that the identity is currently allowed for the telephone line.

Abstract: A system for testing and monitoring the operation of telephone systems uses a call trace method for capturing messages associated with a phone call. The system can provide an indication as to the time a particular triggering signaling message (e.g., IAM or RLC message) was detected on a link. The present system assembles SS7 signaling messages in real-time. Time stamps are employed in triggers to identify past messages stored in a buffer that are related to the phone call.

Abstract: A dispatch based call system configured to contact a call center using a single unique name or number. Multiple users are able to simultaneously dispatch the single generic call center number and communicate with a unique end station or individual at the call center. A user, or subscriber unit, when dispatching a call communicates initially with the service provider infrastructure. The infrastructure then establishes communication with the call center. The call center determines the identifier of an available end station and the subscriber is subsequently connected to the available end station.

Abstract: An observation system for observation calls to a call center includes an automatic call director (ACD) unit, an interactive voice response (IVR) unit, and a recorder unit. The ACD receives incoming calls to the call center and also queues and switches the calls to various lines of the call center. The IVR unit is connected to the ACD unit and interacts with a caller via an interactive computer program in which the caller enters a response to a prompt and the response causes the interactive program to provide the caller with information or another prompt. The recorder unit records calls to the call center from beginning to end, including prompts made by the IVR unit, callers responses to the prompts, and information provided by the IVR unit to the callers.

Abstract: A computer implemented method, a system, and a software product to automatically manage one or more human workers carrying out a process of manipulating source data provided to produce result data. The process including a set of one or more task steps each having an input and resulting in a task result. The computer implemented method includes receiving units of source data from a customer. For each unit of source data and each task step for the unit of source data, the method includes dispatching the task step and its corresponding input unit to a worker and, after the worker carries out the dispatched task step on the input unit, receiving the task result corresponding to the dispatched task step and input unit from the worker.

Abstract: A rule based capacity management system for an inter office facility is provided. The system includes a presentation layer for providing a graphical user interface to a user. The presentation layer is capable of receiving one or more rules from the user and for providing one or more analytical reports of the equipment based on the rules. The system also includes a data layer for storing rules, including the rules received from the user, and for connecting to an inventory system such as trunks integrated record keeping system (TIRKS). The system also includes a business layer interfacing between the presentation layer and the data layer. The business layer creates the analytical reports responsive to the rules and the raw data.

Abstract: A system and method provide a call service features in response to call control information conveyed by a monitored bearer channel in a telecommunications network. A bearer channel monitor captures the call control information and relays the information to a call control application server. The call control application server analyzes the call control information, and provides call control instructions to a call control node that operates in the telecommunications network to effect the call service. The call control node serves as one or more virtual switching points in the network to directly control call routing without disconnecting a called or calling party, unless required as part of a service feature. Control from a center of the telecommunications network provides rapid and efficient call control without use of edge devices or duplication of bearer channels in the network.

Abstract: A method, a system and a master terminal for line monitoring in system comprising a telephone network (ISDN), a master terminal (MASTER) connected to a place of reception (PR) of a response and to the telephone network (ISDN), and a slave terminal (SLAVE) connected to an object being monitored (OM) and to the telephone network (ISDN).

Abstract: A monitoring device monitors signaling information on data links of a telecommunication network. The monitoring device also monitors user traffic on voice links of the telecommunication network. From the signaling information and user traffic a measure of user perception quality is derived.

Abstract: Methods and apparatus are disclosed for identifying defective communications lines. The method generally involves passively detecting signals symptomatic of and generated by a defective communications line rather than by a user accessing a communication network via the line. One alternative involves monitoring calls to a selected number having low digit and set values. Analysis of the pattern of calls to the selected number, or directly monitoring the frequencies upon the communications line, identify calls that are effectively generated by defects in a communications line rather than legitimate calls generated by network users. Spurious calls are associated with the originating communications line. The line can then be automatically tested or service dispatched. More automated alternatives are also disclosed that make use of switch reconfigurations. Central office switches may be programmed to detect a variety of events that indicate a spurious pulse or seizure is being generated by a communication line.

Abstract: A DSL communication method is used for interconnecting a user and a center by using a 2-wire telephone line and a DSL communications technology so that the user and the center perform an intercommunication. The DSL communication method comprises the step of monitoring a signal-to-noise ratio of an accepted DSL, the step of judging whether or not the signal-to-noise ratio is within a predetermined range, and the step of interrupting the intercommunication once and thereafter reconnecting the user and the center, when the signal-to-noise ratio is judged not to be within the predetermined range for a duration longer than a reference time.

Abstract: For testing a network, a connection between an originating station and an answering station is established over the network. Signals are sent over the connection and if the signals are not correctly received through the connection, the connection is maintained and a message is sent to a monitoring station indicating that a defective connection has been detected.

Abstract: A switch includes a repetitive call detection unit which detects a repetitive call which occupies channels in an identical channel group. A release unit releases the channels occupied by the repetitive call when the repetitive call is detected. A restriction unit stores information concerning the repetitive call and imposes a restriction on a connection of a call having information identical to the information concerning the repetitive call. A test unit determines whether a cause of the repetitive call has been removed. A restriction release unit releases the above restriction in accordance with a result of determination by the test unit.

Abstract: A longitudinal balance test circuit connects to the tip and ring lines of a pair of telephone wires. It also connects to a shield conductor that extends with the tip and ring lines. The test circuit includes a transformer which has two windings. One winding connects to the tip and ring lines, and it also connects to the shield conductor. The other winding connects to a signal generator that provides an alternating current test voltage with which to test longitudinal balance of the tip and ring lines. A method of testing a telephone line for longitudinal balance comprises: measuring an alternating current test signal applied to a telephone line under test; measuring stressed noise of the telephone line in response to the applied. alternating current test signal; calculating, in response to the measured alternating current test signal and the measured stressed noise, an adjusted value related to longitudinal balance regardless of the length of the telephone line under test; and displaying the adjusted value.

Abstract: An alarm mechanism is provided. The alarm mechanism includes a hardware component and a software component. The hardware component includes first and second registers. The first register is adapted to store a value that indicates a change in state of at least one alarm and the second register is adapted to store current states of each of the at least one alarm. The software component is responsive to interrupt requests from the hardware component and is adapted to read the first and second registers.

Abstract: A long-distance transmission system includes a network terminal that accommodates terminal equipment, and a line terminal connected to the network terminal via a two-wire metallic subscriber line. The network terminal includes an amplifier, which amplifies a transmission level of a transmission signal to be transmitted to the line terminal via the two-wire metallic subscriber line on the basis of a characteristic of the two-wire transmission line.

Abstract: It is desirable to be able to recognize data calls so that different charges can be applied to such calls and that vertical services, such as the use of special transmission facilities, may be offered to data callers. This recognition is accomplished by attaching a tone detector to a call in order to detect the special tones characteristic of a data call. Advantageously, this permits different charges to be imposed on data calls.

Abstract: A mediation system for a telephone network. The telephone network includes a plurality of signaling service points (SSPs) communicating message signaling unit (MSU) data with a plurality of signal transfer points (STPs). The MSU data is routed on data links connecting the plurality of SSPs and STPs. The mediation system includes a probe and a mediator. The probe is connected to at least one of the data links for intercepting the MSU data routed on the one data link, and the mediator is coupled to the probe for collecting the MSU data generating a call detail record (CDR). The probe intercepts either A-link data and/or E-link data on the data links. The mediator correlates the MSU data against a call list and generates either a full CDR or a partial CDR depending on a mode selected by a user of the system.

Abstract: Service observing equipment monitors, detects, decodes correlates and generates Call Records and Report Summaries from digital and audio information on an individual call basis on either ANSI or CCITT Signaling System #7 systems controlled by data packets transmitted along high speed data links separated from the telecommunication audio channels. The equipment simultaneously responds to in-band signals such as Automatic Number Identification (ANI) digits and/or Customer Entered digits transmitted over the audio channels. A Call's decoded content is stored as correlated data until the end of a monitored call. Then the stored data is custom formatted into a Call Record and transmitted or printed out to enable study of how trouble free the telecommunication network is performing, detect fraud or credit violations and/or validate billing situations.

Abstract: A method detects a fault in a subscriber line having two wires with separate input impedances. The method includes driving the subscriber line from one end with an alternating voltage, making one-ended electrical measurements on the driven liner and determining from the measurements a quantity proportional to the phase difference of the two input impedances. The method also includes identifying a fault in response to the phase difference having a signature associated with presence of a fault in the line.

Abstract: A method and automatic test system for determining qualification of a twisted pair transmission line to propagate data signals. The method includes measuring phase imbalance in the twisted pair transmission line. The phase imbalance is determined by resistance imbalance in the twisted pair transmission line. The resistance imbalance is determined by applying a common mode voltage to the twisted pair transmission line; and, determining phase imbalance in the twisted pair in response to the applied common mode voltage. The method includes applying a common mode voltage to the twisted pair transmission line; determining phase imbalance if the twisted pair in response to the applied common mode voltage; detecting a peak in the determined phase imbalance; determining a frequency of the detected peak; determining line qualification in accordance with the determined frequency.

Abstract: A monitoring system captures and processes messages from SS7 links, to compile call detail records (CDRs) for all interoffice call attempts. The CDRs are uploaded into a relational database. Automatic Message Accounting (AMA) records also are accumulated and uploaded to another relational database. A data preparation operation enhances the records for further processing. This data preparation operation involves translating information in the records into more useful forms, using external reference data regarding the monitored network. For example, the data preparation translates SS7 point codes or NPA-NXX codes in the records to textual names of originating and terminating offices. The data preparation also spreads the usage information from the records to properly allocate usage time to predefined intervals. Another function of the data preparation stage is to form one or more predefined tables from the processed records, for example a table of modified records and one or more specialized summary tables.

Abstract: A system and method for generating service quality statistics for a communications network is disclosed. Network monitors capture messages in a communications network, such as an SS7 network, and correlate related messages into records. The records are filtered using a call detail record profile to create call detail records which are provided to an statistics server. The statistics server generates certain statistics for the message records and stores the statistics to a database. A report application recalls the statistics from the database and presents statistics in a reporting format configured by the user. The reports indicate the statistical performance of network providers for selected called or calling telephone numbers or for selected services.

Abstract: A system and method for monitoring service quality using Call Detail Records (CDR) in a communications network, such as a Signaling System No. 7 (SS7) network, is disclosed. Network monitors capture substantially all signaling units in the SS7 network generate a complete record for all calls, transactions and other communications over the network. Users configure CDR profiles that are used to filter the records. A CDR application filters the records by parsing out signaling unit components that have been selected by the user in the CDR profile. The selected message components are then formatted into a CDR record, which is sent to an external system that generates certain statistics for the message records and stores the statistics to a database. A report application recalls the statistics from the database and presents statistics in a reporting format configured by the user.

Abstract: A method of generating a tree hierarchy display of error logs received from network devices and applications, each of the logs including a brief description of error cause and predetermined higher level ones of the logs being created in response to generation of predetermined combinations of lower level ones of the logs in accordance with user defined rule set criteria. The method comprises the steps of generating a user interface for entering explanations associated with predetermined ones of the error logs, storing the lower level ones of the logs used in meeting the rule set criteria, and displaying a tree hierarchy of the logs for any fully satisfied rule set criteria by attaching links between the logs in relation to the rule set criteria.

Abstract: In an apparatus and method for graphically outputting the status of a trunk in a switching system, if a trunk status graphics mode is selected, trunk installation information is received and displayed on a main window. If a specific trunk is selected among the displayed trunk installation information, status information and busy information of the selected trunk are received and displayed on a corresponding subwindow. If there are trunk status information and busy information generated on line from the selected trunk, the on-line generated trunk status information and trunk busy information are automatically received, updated and displayed on the corresponding subwindow. If there is a statistical data request signal, trunk status statistical data is received and displayed on a corresponding window.

Abstract: A telecommunication system includes a private branch exchange (170) that uses an automatic route selection algorithm to select a trunk on which a call is to be routed. A number of trunk groups are queried for an available trunk and once an available trunk is located, the call is placed. The automatic route selection algorithm monitors the call to determine if an error message or error tone is received. If an error message or error tone is received, a set of remaining trunk groups not previously queried are queried for an available trunk to route the call.

Abstract: A testing system for voice system equipment in a switchboard includes a testing maintenance terminal for inputting telephone number information of an ordinary subscriber's telephone that is to be designated as a maintenance party telephone. The testing maintenance terminal can be a testing maintenance terminal of a general-purpose information processing unit. A call processing block inside a control unit of the switchboard includes a test accepting module for accepting the telephone number information from the testing maintenance terminal and for transmitting a call message to a call control module, in addition to the call control module and a translation module.

Abstract: A test matrix switch-associated mechanism conducts an interactive communication session with the butt set of an incumbent local exchange carrier (ILEC) technician, to verify the intended connectivity of a digital subscriber line pair through the switch to customer premises equipment subscribing to digital service from a competitive local exchange carrier (CLEC). Connectivity through the switch is controlled by way of a supervisory control processor that may be downloaded with communication and test control software from a remote test unit, in association with one or more CLECs that are served by the ILEC's central office equipment. Once loaded with this control software, including a routine for executing the connectivity verification mechanism of the invention, the switch's control processor sources digitally synthesized test signals for application to a line under test, and conducts a digitally-based analysis of replies to such signals as supplied by a craftsperson's butt set.