Abstract: A computer-implemented method of processing an emergency call reported to a Public Safety Answering Point (PSAP) by a user of a first communication device can include an Emergency Service Routing Proxy (ESRP) performing a search operation to track location data of the first communication device in response to receiving an emergency callback request from the PSAP that has received an emergency call from a first communication device. The callback request can be forwarded to a most appropriate gateway of a carrier according to the first communication device's location data. An SIP INVITE request comprising a new header including a request for forking SMS for initiating, at the carrier a procedure for retrieving mobile network addresses of communication devices that are co-located to the first communication device can be sent in response to the callback request not being answered by the first communication device.

Abstract: Disclosed herein is a call coordination system configured to manage both static-type and dynamic-type emergency calls via a singular IP address and a single set of SIP peering connections. The call coordination system a unified structural framework wherein individual accounts, whether static or dynamic, are structured into hierarchical parent-child relationships to form linked accounts. These linked accounts can include both static-type and dynamic-type ES accounts. Upon receipt of an incoming call, the call coordination system can determine the call type and processes the call accordingly.

Abstract: Provided is an emergency dispatch command information management method capable of providing relevant emergency dispatch command information. The method includes: a step of receiving report input data from a reporter terminal; a step of generating reception input data of a recipient on the basis of the report input data; a step of generating first emergency dispatch command information on the basis of the reception input data; a step of detecting at least one second emergency dispatch command information relevant to the generated first emergency dispatch command information; and a step of transmitting the first and second emergency dispatch command information to a command receiver terminal.

Abstract: A software platform includes emergency event processing functionality for detecting and mapping emergency event occurrences. The emergency event processing includes call path processing for concurrently routing an emergency call from a device registered with the software platform for a customer thereof to a public safety access point and to a monitoring device of the customer. The concurrent routing enables an operator of the monitoring device to join the emergency call, for example, by monitoring the call to determine how to notify other operators of the customer of the subject emergency event or by participating in the call to assist in the emergency event response. The concurrent routing may further automate, and therefore expedite, the signaling of an emergency event to others at the location of the emergency event, such as to prevent further risk of harm.

Abstract: Systems and methods are disclosed for client-based control of revising caller identifications (IDs) for communications between a private network and a public network. An apparatus including a communications provider server and processing circuit that communicates client-specific sets of data over an interface protocol. The telecommunications-providing server revises a caller ID for a data communication (aka call) based on the client-specific sets of data, an identifier that corresponds to a requesting endpoint, and a geographic region determined from the call request. Further, the telecommunications-providing server connects the VoIP call by accessing and passing a provisioned number. The provisioned number includes the revised caller ID which is a local number identified by the determined geographic region that the endpoint is located.

Abstract: A health monitor for monitoring the health a user. The system may comprise an edge computing device, a computer, and a health monitor. The health monitor may comprise a sensor module connected to one or more sensors. The health monitor may comprise a data storage logic configured to store the sensor data. The computer may comprise an emergency dispatch module configured to contact an emergency dispatch system; and a healthcare contact module configured to contact a healthcare provider. The health monitor may comprise a command module configured to receive third party contact information; a biographic intake module configured to receive biographic information about the user; and a third-party contact module configured to send a message to a third party; said message comprising sensor module data and the biographic information of the user.

Abstract: A system includes one or more field terminals, which can accept information inputs in voice and, optionally, other formats. The field terminals are equipped to translate voice inputs and to populate files according to specified requirements. Artificial intelligence algorithms augment speech to text translation thereby reducing translation errors and decreasing computing time. The field terminal completes the translation, populates the required document according to specified protocols and optionally attaches or associates information such as photos, location, video, maps or any other information that may be useful for the intended resource recipient(s). The field terminal comprises a transceiver, and transmits the file to the intended recipients.

Abstract: Described herein are systems, devices, methods, and media for providing one or more of interagency communications, big text, area alert, and text or callback.

Abstract: Apparatus and methods are disclosed for client-based control of revising caller identifications (IDs) for communications between a private network and a public network. An apparatus including a telecommunications-providing server and processing circuit that communicates client-specific sets of data over an interface protocol. The telecommunications-providing server revises a caller ID for a VoIP call based on the client-specific sets of data, an identifier that corresponds to a requesting endpoint, and a geographic region determined from the call request. Further, the telecommunications-providing server causes control data to be sent to activate an analog-telephone bridging circuit and redirect the VoIP call by obtaining a dial tone and passes at least a subset of the data packet through the analog-telephone bridging circuit for connecting over the local line. The subset of the data packet includes the revised caller ID which is a local number identified by the determined geographic region.

Abstract: The present invention relates to communications methods, apparatus and systems for providing media micro-services in a scalable and efficient manner. In an exemplary method embodiment, a packet plane control service entity performs the following operations: (i) receives a request from a Signaling-Session Border Controller to implement one or more micro-services on a media packet stream, the request including information about the media packet stream including stream identification information; generates instructions for one or more entities under the control of the packet plane control service entity to implement the requested one or more micro-services on the media packet stream; and communicates the generated instructions to the one or more entities under the control of the packet plane control service entity for implementation on the media packet stream.

Abstract: In one embodiment, a method comprises: identifying, by a network management device, a location-based device group in a wireless data network comprising constrained wireless network devices, including identifying an identified subset of the constrained wireless network devices as member devices based on the member devices having respective physical locations within the location-based device group; identifying, by the network management device, a member device density for the location-based device group; setting by the network management device, for the location-based device group, a set of deployment group network parameters based on the member device density; and sending, by the network management device, the set of deployment group network parameters to the location-based device group for density-based deployment thereof by the member devices.

Abstract: Systems for and methods of determining the priority of a call interaction include receiving a call interaction from a call center; validating, by a validation and transcription engine, that the call interaction is authentic; converting, by the validation and transcription engine, the call interaction into text; extracting, by a data calculation engine, organization, location, and time information from the text; calculating, by the data calculation engine, a priority of the call interaction from the extracted information and the text by determining an important of words in the text and correlating the words to a priority class using a pre-trained algorithm that is trained on emergency-type and emergency services-type language; determining that the call interaction should be transmitted to a queue of the call center for initial handling by a call center agent; and transmitting the call interaction, the calculated priority, and the extracted information to the call center.

Abstract: An acoustic system includes: a first terminal device including a first-terminal sound emitting unit, an earhole sound collecting unit configured to collect earhole echo sound, and a first-terminal control unit configured to perform authentication between the first terminal device and a user based on the echo sound collected by the earhole sound collecting unit; an onboard device including an onboard-device sound emitting unit and an onboard-device control unit configured to perform authentication between the onboard device and the user based on communication with the first terminal device; and a second terminal device includes a second-terminal control unit configured to set a destination of sound data to one of the first terminal device and the onboard device when the onboard-device control unit detects that a predetermined condition including a condition that the user has been authenticated is satisfied.

Abstract: A distributed processing network system (10), an integrated response system (50) comprising multiple distributed processing network systems and related methods providing situational awareness information for emergency responses. In one embodiment there is disclosed a response system (50) comprising first and second server based systems (10, 11) each providing real time awareness of personnel (18, 19) for different organizations, the first system receiving information for a first organization and the second system receiving information for a second organization, the first system coupled to the second system to communicate information generated in the first system to personnel in the second organization via the second system to facilitate timely and appropriate response by personnel in the second organization to an emergency situation in the first organization.

Abstract: One example method of operation may include identifying an emergency location based on a received emergency communication, determining enhanced information is available in a memory for the emergency location, retrieving the enhanced information, and forwarding the enhanced information to one or more emergency service entities and one or more registered devices located at the emergency location.

Abstract: Embodiments provide a method for providing a call center supplemental workflow tool, including: receiving from a database a workflow decisional matrix, a plurality of questions, and a plurality of scripts; displaying a web-based graphical user interface on a display providing at least one question or one script; receiving user input; determining, at least another question or at least another script, to be displayed, wherein determining is based upon the user input and the decisional matrix and advances the workflow; based upon the decisional matrix, determining that the workflow has been completed; providing an output of the questions displayed and the user input received; and the output being provided to a primary software application. Other aspects are described and claimed.

Abstract: A mobile device that can optionally communicate with a server, the mobile device including latitude/longitude determining capabilities, a display, a data communication system and a power source. The mobile device can be used to communicate, provide location information, track an individual, as well as allow alerting, such in a case of an emergency. This location information could be accompanied with one or more of video information, audio information, multimedia information, and pictures taken by the mobile device. The mobile devices also allow inner-communicability among the devices such as text messaging, chat, voice communications, and the like. The capabilities of the mobile device can also be used to determine if the device has traversed a geo-fence, or defined electronic perimeter, with the crossing of the perimeter capable of triggering special functionality such as the turning on of the mobile device, or smart phone, sending an alert, altering functionality, or the like.

Abstract: Systems for and methods of determining the priority of a call interaction include receiving a call interaction from a call center; validating, by a validation and transcription engine, that the call interaction is authentic; converting, by the validation and transcription engine, the call interaction into text; extracting, by a data calculation engine, organization, location, and time information from the text; calculating, by the data calculation engine, a priority of the call interaction from the extracted information and the text; determining that the call interaction should be transmitted to a queue of the call center for initial handling by a call center agent; and transmitting the call interaction, the calculated priority, and the extracted information to the call center.

Abstract: A method for enabling Mission Critical Push to Talk (MCPTT) services in a telecommunications network is presented. The method is performed by a mobile terminal (MT) and incudes receiving an imminent peril or emergency MCPTT call from at least one other MT, the call indicating an emergency state for the at least one other MT, determining a number of MTs indicating an emergency state, and raising an MCPTT emergency alert if the determined number of MTs indicating an emergency state exceeds a threshold. An MT, an escalation server, a computer program, and a computer program product are also presented.

Abstract: Described herein are systems, devices, methods, and media for transmitting emergency alerts, emergency services requests, and emergency data associated with emergency alerts and emergency service requests to relevant parties, such monitoring centers and emergency service providers.

Abstract: A wireless telecommunications system provides location-specific call forwarding. The system can receive a request to connect a voice call to the wireless device, which can invoke a call forwarding procedure depending on a status of a subscriber associated with the wireless device. When the system determines that a current location of the wireless device is different from a default location, location-specific call forwarding information is used to forward the voice call to a terminating node associated with the location-specific forwarding information rather than a default terminating node for the default location. The terminating node can include a voicemail server that plays back a location-specific voicemail greeting to the caller.

Abstract: A software platform includes emergency event processing functionality for detecting and mapping emergency event occurrences. The emergency event processing includes call path processing for concurrently routing an emergency call from a device registered with the software platform for a customer thereof to a public safety access point and to a monitoring device of the customer. The concurrent routing enables an operator of the monitoring device to join the emergency call, for example, by monitoring the call to determine how to notify other operators of the customer of the subject emergency event or by participating in the call to assist in the emergency event response. The concurrent routing may further automate, and therefore expedite, the signaling of an emergency event to others at the location of the emergency event, such as to prevent further risk of harm.

Abstract: An apparatus is configured to receive a data feed. The data feed includes location data of a first card reader that may be compromised and an identifier of the party that initiated the alert. The apparatus is further configured to determine that the location data of the first card reader matches a location identifier associated with a first card reader owner profile. The apparatus is also configured to determine that the owner of the card reader is not the entity receiving the alert. The apparatus then determines that there is not a match between the identifier of the party that initiated the alert and a user identifier from a plurality of user account profiles. The apparatus is further configured to transmit a message to the card reader owner indicating that the card reader may be compromised.

Abstract: Systems, devices, and methods including: capturing, by a capture device, an audio and corresponding location metadata associated with an emergency call; refining the location metadata to provide a refined location metadata; correlating, by the capture device, the refined location metadata of the emergency call with a geofenced location of the computing devices of one or more first responders (FRs); screening, by the capture device or the computing device, the emergency call data; transmitting, by the capture device, a first signal to the one or more computing devices based on the correlation, the transmitted signal including a portion of the captured audio and corresponding location metadata; receiving, by the capture device, an accept signal from the one or more computing devices of one or more FRs; transmitting, by the capture device, a second signal to the one or more computing devices based on the received accept signal.

Abstract: A system includes a traveling unit provided with a movement mechanism; a plurality of types of main body units equipped with different facilities, each main body unit being configured to form an emergency vehicle by being coupled with the traveling unit; and an information processing apparatus configured to manage the traveling unit and the plurality of types of main body units. The information processing apparatus includes a processor configured to analyze details of a first emergency call made to a fire-fighting organization, select a main body unit of a first type equipped with a facility matching the details of the first emergency call from the plurality of types of main body units, and dispatch an emergency vehicle coupling the main body unit of the first type and the traveling unit.

Abstract: Methods for ERL Correction are provided including receiving a VoIP emergency call from an emergency caller. The VoIP emergency call is identified by a unique ELIN. The ERL data associated with the unique ELIN is retrieved from a LIS using the unique ELIN. A notification is intercepted at the LIS. The notification contains both an original extension number or a DID number and the ERL data. The ERL data is matched using the ELIN to the ERL data to locate one of the original extension number and the DID number. A correct physical address is located using the original extension number or the DID number. Address data is corrected in the ERL to include the correct physical address of the emergency caller to provide a corrected ERL. The notification is reissued including the corrected ERL and the VoIP emergency call is routed to a PSAP with the corrected ERL.

Abstract: A system for providing locations of emergency callers receives call data related to emergency calls received at a public safety answering point (PSAP) and a supplemental data signal that includes a location of an emergency. A signal correlation engine determines whether the supplemental data signal corresponds to one of the emergency calls received at the PSAP. A web server provides a user interface that includes a map and a supplemental signal indicator corresponding to the supplemental data signal. The supplemental signal indicator is positioned on the map at the location of the emergency, and the supplemental signal indicator has a visual characteristic indicating whether or not the supplemental data signal corresponds to an emergency call received at the PSAP.

Abstract: A system, method, and computer program product for customer contact management via voice, chat, e-mail and social network contacts includes a balanced service process (BSP) that includes a plurality of cause or response codes for maximizing first contact resolution (FCR) and CSAT. The BSP is incorporated within a contact center (single center, multiple centers and/or work at home), which receives voice calls, SMS messages, email, chat, or social media communications from customers.

Abstract: A multimedia centric event (emergency or non-emergency) response communications method and apparatus for providing a chain of custody of Selected Voice, Selected Video, and Selected Data about an event, the method being executed by a network connected computer system having a processor, a machine-readable memory, and a Chain of Custody Network which includes at least an Admissible Content Database and a chain of custody computer application.

Abstract: A Voice over Internet Protocol (VoIP) endpoint device is configured to interface with a VoIP server provides VoIP services to a plurality of VoIP-capable endpoint devices. The VoIP endpoint device includes at least one computer processor circuit and memory circuit that are configured to receive current geolocation data. The VoIP endpoint device retrieves previously-reported geolocation data from the memory circuit and determines, based upon the previously-reported geolocation data and the current geolocation data, that a mismatch trigger event has occurred. The VoIP endpoint device sends, in response to the determining, the current geolocation data from the particular endpoint device to the VoIP server. The current geolocation data is stored in the memory circuit.

Abstract: Systems and methods for source verification are disclosed. A method includes: receiving, by a computing device, a report from a first source; determining, by the computing device, the first source is listed in a source repository based on receiving the report; selecting, by the computing device, a second source at a location remote from the first source based on the source being listed in the source repository; confirming, by the computing device, the report from the first source based on information received from the second source; repeating, by the computing device, the selecting and the confirming until a value of information in the report from the second source exceeds an information trust level value for the report.

Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Abstract: A captioning system includes an assisted user's communication system, including a display screen, a microphone, a speaker, an input device for specifying a calling number of a hearing user's communication device, and a processor linked to the display screen microphone, speaker and input device. The processor is programmed to perform the steps of: (i) upon entry of a calling number via the input device, scanning the calling number, (ii) identifying a type of the calling number; (iii) where the type is a first type, performing a first process to initiate a remote captioning service; and (iv) where the type is a second type, performing a second process to initiate a remote captioning service where the second process is different than the first process.

Abstract: A crowdsourced dialogue system includes a first and second computer system, a training system, and an automated response system. The first computer system includes a caller interface operated by a non-expert user and to generate caller dialogue data based on inputs to the first computer system from the non-expert user. The second computer system includes an expert interface operated by an expert user and to generate expert dialogue data based on inputs to the second computer system from the expert user. The training system includes a general domain dialogue database. The training system is configured to generate a domain-specific dialogue database based on the caller dialogue data and the expert dialogue data. The automated response system includes a chatbot that is trained with the general domain dialogue database and the domain-specific dialogue database to generate natural language dialogue data at least in a domain of the domain-specific dialogue database.

Abstract: A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for balancing or routing a received communication on a telecommunications network among a plurality of network devices. More particularly, a load balancing unit is associated with a telecommunications network that receives communications from one or more network devices intended for transmission through that network and selects an associated component of the network to process the communication.

Abstract: An alert communication device, an alert activation device, and an alert management system are provided. The alert management system may include one or more alert communication devices communicatively coupled to one or more other alert communication devices and configured to provide one or more of a visual alert and an audio alert and one or more alert activation devices communicatively coupled to at least one alert communication device of the one or more alert communication devices.

Abstract: Systems and methods relating to alerting users as to user information to be exchanged during transactions. A user information system (UIS) information circuit and an associated user information database populates an account with user information received from at least one of the user and a plurality of entities. A user information request relating to a transaction is received from an entity computing system associated with an entity over a network via a network interface circuit. A security circuit sends an alert including an approval request containing an identification of user information requested in the user information request to a user computing device associated with the user over the network. The security circuit receives an approval of the approval request from the user computing device, and the UIS information circuit provides the approved information to the entity to complete the transaction.

Abstract: A method of controlling a dimmable LED driving circuit, can include: detecting a voltage across an electrolytic capacitor in the LED driving circuit; determining whether the voltage across the electrolytic capacitor is less than a predetermined value; and charging the electrolytic capacitor by an auxiliary circuit when the voltage across the electrolytic capacitor is less than the predetermined value, in order to reduce time required for the voltage across the electrolytic capacitor to rise to a start-up voltage of an LED load.

Abstract: A method includes receiving a request to initiate an emergency call, directing, the mobile device to initiate the emergency call using a cellular network, receiving a network not available indication that the emergency call cannot be completed using the cellular network, selecting location information of the mobile device and requesting the emergency call be initiated by a VoIP client on the mobile device using the location information obtained from the selecting step.

Abstract: A device, system and method for duplicate call handling at a public-safety answering point (PSAP) device is provided. The PSAP device: routes a call from a caller to a call-taker, the call associated with an incident; receives, via an input device of the call-taker, information related to the incident to populate a record associated with the call; prior to the record being complete, receives, via the input device, input to handover the call to an information collection application, the input indicative of the call being a duplicate call; determines, via the information collection application, remaining information to be collected based on one or more of: a duplicate call policy and the information already received; receives, via the information collection application to verbally communicating with the caller on the call, at least a portion of the remaining information to continue to populate the record; and ends the call.

Abstract: A system for facilitating remote assistance, the system configured to: receive, from a second computing device, device location data of the second computing device; identify, responsive to receiving a trigger communication from the second computing device, one or more proximate users within a predefined distance of the second computing device; generate an assistance communication including a prompt for assistance; transmit, to one or more third computing devices of the identified proximate users, the assistance communication; receive, from an assisting device among the one or more third computing devices, an assistance response indicative of an indication that the user of the assisting device is willing to assist the user of the second computing device; transmit, to the second computing device, a user profile associated with the user of the assisting device; and responsive to receiving an assistance acceptance, facilitate a communication channel between the second computing device and the assisting device.

Abstract: A notification of an emergent condition is provided. A mobile device application executing on the processor of a user device, and communicates with a server system over a telecommunications network, which generally comprises the public Internet. The mobile device user includes a “dead man's switch” control, which begins the emergency notification process if released. The emergency alert process uses a central case management server to provide a uniform interface into key data, reducing the need for operators to provide information verbally.

Abstract: Various embodiments disclosed herein provide for a disaster event management system that can track location of employees and other affected during disaster events and other emergency situations and determine their safety status. The disaster event management system can determine when an emergency event has occurred, and determine which employees are likely to be affected by the emergency, based on their location at the time and other directory information. The system can provide an interface on user equipment devices operated by the employees (mobile devices, laptops, computers, tablets, etc) to provide their status along with an identification code to verify their identification. In an embodiment, the system can prompt the user equipment devices to provide a status in response to determining that the employee may be affected by the emergency situation.

Abstract: Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be placed on hold. The AI bot may determine, based on the context associated with the call, that the call should be taken off hold.

Abstract: According to an aspect, there is provided a method and an apparatus for controlling an emergency communication. A signal indicating an emergency relating to a user of a user device is detected. A search is performed for valid recipients for an emergency communication relating to the emergency, a valid recipient being determined based at least on online status of the recipient and/or spatial and/or temporal distance between the user and the valid recipient. At least one valid recipient found in the search is selected and transmission of the emergency communication is caused to at least one user device corresponding to the at least one selected valid recipient.

Abstract: A method of communicating an emergency and the type of emergency using the general-purpose lighting on a premises using color-changing lighting. A premises network includes a controller for controlling the color-changing lighting. Upon an emergency, the color-changing lighting is controlled to emit a color-coded emergency signal indicating the presence and type of emergency.

Abstract: Systems and techniques for routing emergency communications to appropriate public safety answering points (PSAPs) based on location information associated with the communications are provided. Currently, only imprecise location information is available for call routing, and retrieving the imprecise location information requires a slow, expensive query to an automatic location identification (ALI) database. The present disclosure obtains location information that can be used for routing without performing the query to the ALI database, and also incorporates the use of precise location information available from mobile device providers (when available). Similar techniques for routing other types communications to other destination devices based on location information are also disclosed.

Abstract: Disclosed are systems and methods for sending emergency alerts. In some embodiments, sensors and wearable devices may trigger and send the emergency alerts and/or warning signals via available communication devices. Multi-media emergency alerts are also disclosed that include situational awareness information for effective and efficient emergency response.

Abstract: A method for a wireless device (12) to facilitate personnel accountability is provided. Incident data is received. The incident data includes a location of an incident. A determination is made whether confirmation has been received that a user of the wireless device (12) agrees to respond to the incident. In response to determining confirmation has been received: a location of the wireless device (12) is determined, a first estimated time of arrival to the location of the incident from the location of the wireless device (12) is determined, transmission of the first estimated time of arrival is caused, a virtual region around the location of the incident is generated, a determination is made if the wireless device (12) enters the virtual region, transmission of a first update is caused in response to determining the wireless device (12) enters the virtual region.