Abstract: Systems, methods, and computer readable media for location-sensitive identifier translation in a telecommunications network are disclosed. According to one aspect, the subject matter described herein includes a method for providing location-sensitive called-party identifier translation in a telecommunications network. The method includes, at a signaling node that includes at least one processor: receiving a first signaling message that includes a called party identifier; determining proximity information associated with the calling party; performing a location-sensitive called party identifier translation based on the proximity information associated with the calling party; and sending the first signaling message or a second signaling message, the sent message including the translated called party identifier.

Abstract: A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. Location information for the outgoing telephone line is input into a location database.

Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.

Abstract: A method for providing notification of an alarm event to a plurality of individuals and communication therebetween having steps that include: receiving an alarm event signal from an alarm system indicating an alarm event; determining a customer associated with the alarm event; determine a plurality of individuals that are to be contacted based upon the customer that has been determined as being associated with the alarm event; selecting a transmission vector having a corresponding transmission identifier; correspondingly associating the selected transmission identifier with the alarm event; sending an alarm event notification to each of the plurality of individuals utilizing the selected transmission vector; and receiving a response to the notification and automatically associating the same; directing each of the plurality of individuals into a virtual chat room corresponding to the alarm event; and facilitating communication between the individuals within the virtual chat room.

Abstract: A method, apparatus and computer-readable medium for identifying a subscriber home domain in a communication network are described. A national subscriber profile is partitioned into regions and a NAPTR resource record is modified to identify in which region a particular subscriber is located. In response to a calling party requesting that a connection to a called party be established, a database is queried to provide a modified NAPTR record which identifies the region in which the called party is located. A connection can then be established without polling each region.

Abstract: A triggering mechanism may provide a user of a device the ability to send a multimedia message and/or capture multimedia information via the device without the user unlocking the device, without the user opening a messaging application and/or without the user opening an information capturing application on the device. In an example configuration, an emergency call button, or the like, on the device may provide a user several options for sending a message and/or capturing information. Upon selecting one or more of the options, applications for effectuating the selected option(s) may be automatically initiated without user intervention.

Abstract: An incident management system includes some form of portable machine-readable data and a collector unit and optionally a manager unit for receiving the machine-readable data where one or all of the portable machine-readable data, the collector unit or the manager unit is provided in the form of a cell-enabled device. The portable machine-readable data may include identification information of a person or a resource/asset. By providing the portable machine-readable data in the form of cell-enabled devices each having a GPS unit, the location of the responders to the incident may be tracked in real time.

Abstract: Methods and systems for the storage and retrieval of originating caller location information in an emergency services system are disclosed. Subscriber information from a telephone service provider is received by a NG-911 service provider, the subscriber information including a subscriber telephone number and an associated subscriber address. The service provider generates geo-spatial coordinates corresponding to said subscriber address and stores the subscriber information and the corresponding geo-spatial data in a geographic information system (GIS) database, indexed at least according to said subscriber telephone number. In response to a query from a PSAP relating to an emergency service call originating from the subscriber telephone number, the NG-911 service provider queries the GIS database for the originating telephone number and returns the geo-spatial coordinates and the associated subscriber address.

Abstract: A gesture input apparatus that includes a command determination portion provided in a vehicle and determining a command according to a gesture of a first region in an upper limb of an operator who rides on the vehicle, a command output portion outputting the command determined by the command determination portion, a speed detection portion detecting a movement speed of a second region that is positioned nearer to a shoulder of the operator than the first region in the upper limb, and an output prohibition portion prohibiting an output of the command by the command output portion when the movement speed detected by the speed detection portion is equal to or more than a predetermined speed is provided.

Abstract: Determining if non-voice emergency services (NOVES) are available is accomplished via an indicator provided via a control channel and/or via a query to a network entity. For example, a NOVES indicator can be provided, via a control channel message, to a communications device, indicating whether non-voice emergency services (NOVES) are available or not available. Additionally, capabilities of public safety answering points (PSAPs) providing NOVES can be included. For example, the indicator can include information as to whether an identified PSAP can receive a text based emergency message, an emergency message comprising an image, and emergency message comprising audio, and/or an emergency message comprising video. In another example configuration, a communications device can query a communications network to determine the availability of NOVES and PSAP capabilities.

Abstract: An emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is routed over the switched PSTN to a Voice Over Internet Protocol (VoIP) call server, where the switched call is converted to a session initiating protocol (SIP) packetized IP call for presentation to an emergency services gateway, which reconverts the call to TDM and connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC).

Abstract: In one embodiment, a wireless mobile User Equipment (UE) device comprises a message generator configured to send a SIP request message via a first IP network and a processor configured to process a SIP response message received from a network node via the first IP network, the processor further configured to process instructions to provide a treatment for at least one message body content of the SIP response message based on a value of a content type indicator independent of at least one of an absence of a content disposition indicator, a content disposition indicator without a value and a content disposition indicator having a value. The treatment, applied by the UE device, may comprise one of: (i) performing an Emergency Services (ES) call effectuated via a CS network and (ii) performing a registration and an ES call effectuated via an IP network.

Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time via a data channel operable to convey one or more of text, voice, video, still images, video images, location information, and social media content. As a benefit, PSAP resource may obtain a more complete knowledge of the emergent situation and better coordinate mitigation activities for the emergent event.

Abstract: Systems and methods to prioritize emergency calls being placed to an emergency call center are based on geographical information, context information, and/or historical information associated with the emergency calls.

Abstract: A method and apparatus of communication via a hand held device that includes receiving an indication at the device to initiate an emergency call via a wireless network; determining whether the device is configured with a subscriber identity module (SIM) card, wherein the SIM card includes a plurality of numbers; and sequentially calling the plurality of numbers stored on the SIM card based on the determination that the device is configured with the SIM card. Further, the method and apparatus include detecting an emergency indication; connecting to a wireless network; and establishing a communication with one or more emergency service providers based at least in part on detecting the emergency indication, wherein the communication is established via the wireless network.

Abstract: Computer systems, according to various embodiments, are adapted to assist emergency services providers in determining the location of an individual who is in need of help. In various embodiments, the system may be adapted to determine a current dispatchable location for the individual who is in need of help, update a data structure associated with a public-safety answering point to indicate the individual's current location, and then initiate and/or mediate a call between the individual and the emergency services provider. In various embodiments, updating the database may provide more accurate information regarding the individual's location than would otherwise be available for the individual.

Abstract: Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.

Abstract: A voice over Internet Protocol (VoIP) positioning center (VPC) is implemented in configuration with support from a text-to-voice module, emergency routing database, and VoIP switching points (VSPs) to allow a public safety access point (PSAP) or other emergency center to effectively communicate the nature of an emergency alert notification and the area of notification to the VoIP positioning center (VPC). The inventive VPC in turn determines which phones (including wireless and/or VoIP phones) are currently in the area for notification, and reliably and quickly issues the required warning to all affected wireless and VoIP phones.

Abstract: In one aspect, a method of mixed media communication is provided. The method includes initializing, via an electronic device, a session associated with a sender device, the session including data of a first media type; determining a destination for the data of a first media type, the determination based on the first media type and available destination information; providing the data of the first media type to the determined destination; receiving data of a second media type for the session with the sender device; determining a second destination for the data of the second media type, the determination based on the second media type and the available destination information; and providing the data of the second media type to the second destination. A device and computer-readable medium for mixed media communication are also described.

Abstract: A system, computer program product, and process are provided for multi-channel language interpretation. An interpreter voice communication device receives, from a PSAP communication device on a first channel, a request for language translation of a communication. The interpreter voice communication device also receives data through the first channel that assists a language interpreter in performing the translation. An interpreter computing device establishes a language interpretation session through a second channel with a PSAP workstation. The interpreter computing device also provides a real-time language translation of the communication based upon the data received through the first channel.

Abstract: Enhanced services, such as call restriction, call forwarding, anonymous call rejection, and proprietary services, may interfere with an emergency callback potentially preventing the callback from reaching the intended destination. Systems and methods for processing emergency calls to eliminate emergency callback failure in response to an emergency call being released are provided herein.

Abstract: A system for determining dynamically any given registered wireless device VoIP location, whereby the dynamic method reports the VoIP address return path as being the VoIP Location into a database. Applications of the system can access the database to contact each individual, specific, fixed or wireless device by VoIP for any data exchange.

Abstract: A system for transmitting and receiving an event message is provided. The system comprises a transmitting terminal that generates an event message, and that transmits the event message and caller information, an event message service server that stores phonebook data after receiving the phonebook data transmitted from at least one terminal, that searches for a receiving terminal including the caller information in the phonebook data among receiving terminals included in the phonebook data of the transmitting terminal when receiving the event message, and that transmits the event message to the searched receiving terminal, and a receiving terminal that receives an event message transmitted by the event message service server, and informs its user of reception of the event message.

Abstract: Computer media and methods for providing emergency services protocols to an emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from a caller. The caller is placed in voice communication with an emergency call handler. The system monitors the voice communication between the caller and the emergency call handler. In response to detecting one or more known keyword in the voice communication, the system provides the emergency call handler with one or more defined protocols for guiding additional communications between the caller and the emergency call handler.

Abstract: Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm event data to a message processing gateway, evaluating service parameters of the alarm system and conditions of the alarm event data, forwarding the alarm event data and a voice channel code to a telecommunications switch, and opening a voice channel between the telecommunications switch and a central alarm monitoring station. In other aspects, delivering alarm system event data and connecting a voice channel further includes determining whether the voice channel remains open, forwarding a routing code to the alarm system, opening a voice channel between the alarm system and the telecommunications switch, and bridging the voice channel between the telecommunications switch and the central alarm monitoring station and the voice channel between the alarm system and the telecommunications switch.

Abstract: An SS7-based call protocol conversion gateway that translates between circuit-switched SS7 protocols and session initiation protocol (SIP) oriented protocol, allowing an E911 call initiated over a switched network to be routed by a VoIP network. The SS7-based call protocol conversion gateway provides a PSAP with MSAG quality (street address) information about a VoIP dual mode phone user without the need for a wireless carrier to invest in building out an entire VoIP core. Thus, wireless carriers may continue signaling the way they are today, i.e., using the J-STD-036 standard for CDMA and GSM in North America, yet see benefits of a VoIP network core, i.e., provision of MSAG quality location data to a PSAP.

Abstract: Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Abstract: Systems and methods are provided for efficient communication through a fabric network of devices in a home environment or similar environment. For example, an electronic device may efficiently control communication to balance power and reliability concerns, may efficiently communicate messages to certain preferred networks by analyzing Internet Protocol version 6 (IPv6) packet headers that use an Extended Unique Local Address (EULA), may efficiently communicate software updates and status reports throughout a fabric network, and/or may easily and efficiently join a fabric network.

Abstract: An ALI/ESME steering gateway bridges the nationwide ALI/ESME network notes (or PSAPs) with the GMLC/MPCs of various different XPC networks. The steering gateway provides a unified interface between the PSAP/ALI network and positioning centers (GMLC/MPC/VPCs). Using the steering gateway, an E911 service provider accesses positioning centers (GMLC/MPC/VPC) of any XPC network. This access by the ALI to the positioning center is accomplished with any type of interface, irregardless of the protocol type. The connectivity of each virtual communication path between ALIs and PSAPs is managed. The ALI/ESME steering gateway also provides translation of the protocols between the two ALI-MPC interface sets (inbound and outbound). The ALI/ESME steering gateway also consolidates (or “de-duplicates”) any/all duplicated requests from a same ALI or PSAP for the same emergency call so that only one request is then sent to the destined positioning center within the relevant network.

Abstract: A request to access a location-based service is received via a wireless access point (WAP). A WAP identifier associated with the WAP may be identified based on the request and a particular geographic location associated with the WAP may be determined based on the identifier. For example, a WAP information service (WIS) may store data associating geographic locations and WAP identifiers corresponding to a plurality of WAPs that include the WAP, and the particular geographic location may be determined by querying the WIS, based on the particular WAP identifier, to identify the particular geographic location. A communication may be established between the user device and location-based service based on the particular geographic location associated with the WAP.

Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Abstract: In a particular embodiment a system and method for processing a call in a Voice over internet protocol (VoIP) network are disclosed. The method includes receiving the call associated with a private identifier (PRID) at a server, classifying a call location based on the PRID and sending the call from the server to a Public Safety Answering Point (PSAP) with a call back number associated with the PRID. The system includes a first server interface for receiving a message containing a PRID associated with the call, a second server interface to access the data base for searching for the PRID in the data structure; a third server interface to receive an output from the database indicating whether a PRID has been found in the data structure; and a fourth server interface to send the call to a PSAP.

Abstract: A method, system, and medium are provided for generating a profile for public safety answering platforms. The profile identifies media formats supported by the PSAPs at various cell sector locations maintained by a network provider. A network server selects a cell sector and generates a test emergency services call. The test emergency services call is transmitted to a PSAP. The PSAP generates a response that indicates whether the PSAP supports a media format identified in the test emergency services call. The PSAP transmits the response to the network server for storage in the profile.

Abstract: A method and system for identifying and addressing community issues that burden the emergency response system, the method including receiving an electronic report for an incident, matching a person or location identifier from the electronic report with patient-centric data from a database, and providing an alert to a specialized caregiver if the identity or incident matches a list of frequent or high priority emergency service users.

Abstract: A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database.

Abstract: An information processing apparatus manages activation of a program by a task which is a unit of execution, and executes a task for each sequence in units of process block. The information processing apparatus has a nonvolatile memory which keeps an execution state management table. The execution state of the process block is stored in the execution state management table. The control unit performs a first activation procedure which initializes the execution state management table and, while updating the execution state in the execution state management table, executes the task. When activation by the first activation procedure has failed, the control unit performs activation by a second activation procedure and identifies a suspicious sequence. When activation by the second activation procedure has failed, the control unit performs activation by a third activation procedure and identifies a suspicious task.

Abstract: An SS7-based call protocol conversion gateway that translates between circuit-switched SS7 protocols and session initiation protocol (SIP) oriented protocol, allowing an E911 call initiated over a switched network to be routed by a VoIP network. The SS7-based call protocol conversion gateway provides a PSAP with MSAG quality (street address) information about a VoIP dual mode phone user without the need for a wireless carrier to invest in building out an entire VoIP core. Thus, wireless carriers may continue signaling the way they are today, i.e., using the J-STD-036 standard for CDMA and GSM in North America, yet see benefits of a VoIP network core, i.e., provision of MSAG quality location data to a PSAP.

Abstract: In one embodiment, an apparatus can include: (i) a location receiver configured to receive position signals, and to derive location information therefrom; (ii) one or more recognition modules configured to receive usage-related inputs, and to provide a pattern therefrom; and (iii) a processor configured to receive the pattern, and to provide the location information and an emergency indication. For example, particular embodiments can advantageously provide an emergency beacon using voice or other usage-related inputs to a cellular telephone.

Abstract: Systems and methods are described for routing Voice over Internet Protocol (VoIP) originated emergency calls. Where registered location information is not available, the present invention can attempt to identify an appropriate emergency call receiving office based on available information regarding the caller's physical location. Such information can include the IP address of the caller and, where the VoIP device is a dual mode device, the location of the last cellular base station accessed by the device. Where registered location information does exist, the present invention offers methods for ensuring that the registered location information is not obsolete and in need of updating and, in some cases, providing a manual override of call routing to the caller.

Abstract: In one embodiment, a wireless mobile User Equipment (UE) device comprises a message generator configured to send a SIP request message via a first IP network and a processor configured to process a SIP response message received from a network node via the first IP network, the processor further configured to process instructions to provide a treatment for at least one message body content of the SIP response message based on a value of a content type indicator independent of at least one of an absence of a content disposition indicator, a content disposition indicator without a value and a content disposition indicator having a value. The treatment, applied by the UE device, may comprise one of: (i) performing an Emergency Services (ES) call effectuated via a CS network and (ii) performing a registration and an ES call effectuated via an IP network.

Abstract: A system for, and method of intelligently silencing a mobile telephone, allowing the user to avoid unnecessary interruptions while sleeping or engaged in other activities and while still allowing necessary or urgent notifications to be received. The invention provides a method for creating a “do not disturb” mode on a mobile phone, which provides an explicit mechanism which can allow certain designated callers to override the “do not disturb” mode. When the phone is in “do not disturb” mode, an option is typically provided which allows the phone owner to designate certain contacts for different treatment upon receipt of a call or message.

Abstract: A method, system, and medium are provided for generating a profile for public safety answering platforms. The profile identifies media formats or media format combinations that are supported by the PSAPs at various cell sector locations maintained by a network provider. A network server selects a cell sector and generates test emergency services calls. The test emergency services calls are transmitted to a PSAP or multiple PSAPs. The PSAP generates a response that indicates whether the PSAP supports a media format identified in the test emergency services call. The PSAP may rely on capabilities of a secondary PSAP or a proxy PSAP to generate the response. The PSAP transmits the response to the network server for storage in the profile.

Abstract: A method is provided for a network location service in which one or more packet forwarding devices in the network collect and maintain location data for the devices/users currently connected to a network. The data is maintained locally in each packet forwarding device and may be provided on demand to a network/business application, such as emergency 911 services or a location-based security or personalization system. The location data is provided in real-time or near real-time using an in-band channel communication and/or over the Internet using a standard transport protocol, such as HTTP/S and SOAP web services.

Abstract: Systems and methods to automatically provide emergency information to emergency responders operate responsive to an incoming emergency call being placed to an emergency call center. Based on geographical information associated with an emergency call, a determined set of emergency responders is alerted and/or notified as soon as possible, e.g. before the call is answered and/or before the call is completed.

Abstract: Cell phone calls are automatically call forwarded to an in-vehicle telematics system when a driver using the cell phone is in their vehicle. Presence of the driver may be detected, e.g., by detection of a key in the ignition and presumption that the driver is in the vehicle while the key is in the ignition. The in-vehicle telematics unit signals that its driver is present. A phone number lookup is performed, e.g., by a third party database service associating cell phone number and wireless carrier with a telematics phone number of the drivers vehicle. A call forwarding request is then made between the telematics network to the relevant wireless carrier providing service to the driver's cell phone. The correct wireless carrier network is contacted, and a call forward is established to the telematics system of the driver's vehicle. When the driver leaves the vehicle, the call forwarding is terminated.

Abstract: Systems, methods, and media for connecting emergency communications are provided.

Abstract: Systems, apparatus, and methods for collaborative and distributed emergency multimedia data management are described. In one aspect, a system includes a packet data reception interface. The system further includes a rules engine coupled with the packet data reception interface and configured to select a processing profile for packet data received, the rules engine further configured to associate packet data received with stored packet data. The system also includes a policy engine coupled with the rules engine and configured to execute the processing profile for packet data received.

Abstract: Techniques to support emergency circuit-mode calls are described. The techniques may be used for various 3GPP and 3GPP2 networks, various location architectures, and various types of User Equipment (UE). A UE establishes a circuit-mode call with a wireless network for emergency services. The UE interacts with a location server indicated by the wireless network. The UE performs user plane location with the location server during the circuit-mode call to obtain a position estimate for the UE. The UE communicates with a PSAP, which may be selected based on the position estimate, for the emergency circuit-mode call. The UE may perform positioning with the location server to obtain an updated position estimate for the UE, e.g., whenever requested by the PSAP.

Abstract: A computer-implemented method for processing emergency calls includes receiving an emergency call from a calling device via a first communication format, identifying a location associated with the calling device, identifying a destination for the emergency call based at least in part on the location, determining an attribute associated with the destination, and determining an action to be taken based at least in part on the first communication format and on the attribute.

Abstract: A communication network comprises a public safety answering point, a responder device, and a customer information system. The public safety answering point receives a call from a caller and signaling for the call. The signaling indicates a key associated with the call. The public safety answering point transfers dispatch information that identifies the key to the responder device. The responder device receives the dispatch information and generates and transmits a context request that indicates the key. The responder device receives a context response that includes a context information. The customer information system receives the context request, processes the context request to select the context information from a plurality of context information based on the key, and transfers the context response.