Task Assignment Patents (Class 705/7.21)
  • Patent number: 11961050
    Abstract: The present application includes a method and system for real-time predictive scheduling. The system receives information from at least one workload input and at least one personnel input, calculating an initial schedule based on the information and on analytics rules in a scheduling analytics engine. The system then allocates incoming workloads to customer service representatives according to the initial schedule, while monitoring adherence to the initial schedule by calculating deviation from schedule adherence. If the deviation from schedule adherence exceeds an acceptable deviation from schedule adherence within the analytics rules, the system calculates an updated schedule.
    Type: Grant
    Filed: March 28, 2023
    Date of Patent: April 16, 2024
    Assignee: VERINT AMERICAS INC.
    Inventor: Stephen McSwiggan
  • Patent number: 11922345
    Abstract: A messaging system may receive a plurality of messages in a conversation maintained by a messaging service. It may be determined that a first message sent from a first messaging application associated with a first user comprises information identifying a second user. The messaging system may receive information indicative of a date associated with the first message. At least one database may store an association among at least the first message, the second user, and the date. The messaging system may send information indicative of the date still being active in the at least one database to a second messaging application associated with the second user.
    Type: Grant
    Filed: July 27, 2020
    Date of Patent: March 5, 2024
    Assignee: BYTEDANCE INC.
    Inventors: Wentao Zheng, Zihao Wang, Ruchir Astavans, Justin Jia-Zhao Lim, Wang Liang
  • Patent number: 11875286
    Abstract: Aspects of the present disclosure generally relates to a method including receiving group data and identifying at least a domain target for the at least a domain as a function of the domain-specific data. Also, the method may include generating a plurality of candidate schedules. Further, the method may include selecting one or more recommendations from the plurality of candidate schedules. Moreover, the method may include presenting, at a remote device, the one or more recommendations to a group, and tracking, by the computing device, a group's progress with regard to the optimal group schedule.
    Type: Grant
    Filed: August 12, 2022
    Date of Patent: January 16, 2024
    Inventor: Joseph Janiczek
  • Patent number: 11816066
    Abstract: A system and method include associating, by a database system of a virtual computing system, a protection schedule with each source database provisioned in the database system, the protection schedule defining a frequency of capturing snapshots and a frequency of capturing transactional logs, capturing, by the database system for each of the source databases, snapshots and transactional logs based upon the frequency of capturing snapshots and the frequency of capturing transactional logs, respectively, and receiving, by the database system, a request identifying a point in time for creating a cloned database from a first source database. The system and method also include retrieving, by the database system, the snapshots and the transactional logs corresponding to the point in time and creating, by the database system, the cloned database by combining data in storage locations identified in the transactional logs and the data in remaining storage locations identified in the snapshots.
    Type: Grant
    Filed: December 27, 2018
    Date of Patent: November 14, 2023
    Assignee: Nutanix, Inc.
    Inventors: Balasubrahmanyam Kuchibhotla, Kamaldeep Khanuja, Sagar Sontakke
  • Patent number: 11797901
    Abstract: A system and method for identifying a probability of disease affecting a crop based on data received over a network is described herein, and may be implemented using computers for providing improvements in plant pathology, plant pest control, agriculture, or agricultural management. In an embodiment, a server computer receives environmental risk data, crop data, and crop management data relating to one or more crops on a field. Agricultural intelligence computer system 130 computes one or more crop risk factors based, at least in part, the crop data, one or more environmental risk factors based, at least in part, the environmental data, and one or more crop management risk factors based, at least in part, on the crop management data.
    Type: Grant
    Filed: October 15, 2021
    Date of Patent: October 24, 2023
    Assignee: CLIMATE LLC
    Inventor: Patricia Ann Carroll
  • Patent number: 11727129
    Abstract: Disclosed herein is a process that involves receiving an indication of an instance of a semantic network, the semantic network comprising conceptual data components and associative data components, receiving a selection of one or more of the conceptual data components and associative data components of the instance of the semantic network, the selection comprising an indication to block the selected one or more conceptual data components and associative data components or selectively filter the selected one or more conceptual data components and associative data components, and presenting a visualization of the semantic network, the visualization being configured to exclude data related to the selected one or more conceptual data components and associative data components or include data related to the selected one or more conceptual data components and associative data components and exclude data not related to the selected one or more conceptual data components and associative data components.
    Type: Grant
    Filed: April 8, 2022
    Date of Patent: August 15, 2023
    Assignee: TADA Cognitive Solutions, LLC
    Inventors: Seshadri Guha, Vinay Sikka, Subbarao Turlapati
  • Patent number: 11726633
    Abstract: This invention provides an apparatus having an acquisition unit for acquiring data representing a measured value concerning a cultivation situation in a farm field, and a display control unit for displaying the measured value, wherein if the result of aggregating the measured value represented by the data for each attribute value of a first attribute is displayed and a user selects a first attribute value of the first attribute, the display control unit aggregates the measured value having the first attribute value, for each attribute value of a second attribute, and displays the measured value, and if the user selects a second attribute value of the second attribute, the display control unit aggregates the measured value having the second attribute value of the second attribute, for each attribute value of the first attribute, and displays the measured value.
    Type: Grant
    Filed: July 21, 2020
    Date of Patent: August 15, 2023
    Assignee: Canon Kabushiki Kaisha
    Inventor: Tatsuya Yamamoto
  • Patent number: 11687515
    Abstract: Event time selection output techniques are described. In one or more implementations, one or more inputs are received, at one or more computing devices, that involve interaction associated with a particular one of a plurality of events via a user interface, in which the plurality of events result from a search of data, each of the plurality of events include the data that is associated with a respective point in time, and the one or more inputs specify a relative time in relation to the respective point in time of the particular event. A determination is made as to which of the plurality of events correspond to the specified relative time by the one or more computing devices and a result of the determination is output by the one or more computing devices for display in the user interface.
    Type: Grant
    Filed: September 14, 2021
    Date of Patent: June 27, 2023
    Assignee: Splunk Inc.
    Inventors: Divanny I. Lamas, Marc Vincent Robichaud
  • Patent number: 11593766
    Abstract: In order to facilitate automated electronic calendar task management with automatic task scheduling, systems and methods are described including receiving and electronic meeting request to schedule a meeting. Work task data items identifying work tasks associated with the attendees are determined. A task estimation machine learning model predicts work parameters of meeting task objects based on the work task data items, and a work history data identifying work history of each attendee. A meeting scheduling machine learning model predicts parameters of unavailability period objects representing unavailability periods required to complete the work tasks based on the meeting task object, schedule information and location information. An indication of the at least one unavailability period is displayed on a screen of a computing device associated with each attendee. Selections of the unavailability period is received from the attendees, and the unavailability period is dynamically secured prior to the meeting.
    Type: Grant
    Filed: April 28, 2021
    Date of Patent: February 28, 2023
    Assignee: Capital One Services, LLC
    Inventor: Adam Vukich
  • Patent number: 11593769
    Abstract: Systems and methods are disclosed for task identification and tracking using shared conversational context. In one implementation, a first communication from a first user is received within a communication session. The first communication is processed to identify a first content element within the first communication. A second communication is received within the communication session. The second communication is processed to identify a second content element within the second communication. The first content element is associated with the second content element. Based on an association between the first content element and the second content element, a task is identified. An action is initiated with respect to the task.
    Type: Grant
    Filed: June 5, 2020
    Date of Patent: February 28, 2023
    Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Omar Zia Khan, Vipul Agarwal, Imed Zitouni
  • Patent number: 11544646
    Abstract: An optimization apparatus for repeatedly obtaining a constraint violating solution, a constraint satisfying solution, and an approximate solution in a resource-constrained project scheduling problem performs setting an end time of a target optimization period at a point between a first finish time equal to a finish time of a latest version of the constraint violating solution and a second finish time equal to a finish time of a latest version of the constraint satisfying solution, followed by obtaining the approximate solution using a metaheuristic algorithm, making a determination as to whether the approximate solution violates constraint or satisfy the constraint, and performing, based on the determination, updating the first finish time with a finish time of the approximate solution when the approximate solution violates the constraint, and updating the second finish time with a finish time of the approximate solution when the approximate solution satisfies the constraint.
    Type: Grant
    Filed: March 19, 2021
    Date of Patent: January 3, 2023
    Assignee: FUJITSU LIMITED
    Inventor: Daichi Shimada
  • Patent number: 11537970
    Abstract: Methods, apparatus, and processor-readable storage media for processing order experience data across multiple data structures are provided herein.
    Type: Grant
    Filed: October 29, 2018
    Date of Patent: December 27, 2022
    Assignee: EMC IP Holding Company LLC
    Inventors: Aditya Aggarwal, Abhishek Mishra
  • Patent number: 11521441
    Abstract: Devices and methods for providing a retrievable record of the times of the actual aircraft movements such as the Gate Out time when the aircraft leaves the gate or parking position, the Wheels Off time when the aircraft takes off, the Wheels On time when the aircraft touches down during landing, and the Gate In time when the aircraft arrives at the gate or parking position (OOOI times). A mobile device for logging data onboard an aircraft comprises: a motion sensor; a clock; a non-transitory tangible computer-readable storage medium for storing motion data from the motion sensor and associated time data from the clock; and a data processing system configured to identify stored motion data representing respective acceleration/deceleration vectors of the mobile device motions that correspond to aircraft gate departure and arrival and aircraft takeoff and landing. The OOOI times are automatically logged in the non-transitory tangible computer-readable storage medium.
    Type: Grant
    Filed: September 4, 2020
    Date of Patent: December 6, 2022
    Assignee: The Boeing Company
    Inventors: Thomas Edward Lonski, Matthew J. Ardrey, William Paul Best
  • Patent number: 11513355
    Abstract: A method of pervasive memory augmentation includes receiving a request to augment a memory via a heads-up display having a field of view and generating one or more processor-readable memory cues that are connected to the memory. A cued content is generated based on the one or more processor-readable memory cues. The cued content is presented in a display space in the field of view of the heads-up display on a spaced repetition schedule.
    Type: Grant
    Filed: March 5, 2020
    Date of Patent: November 29, 2022
    Assignee: GOOGLE LLC
    Inventors: Evangelos Niforatos, Daniel Perry
  • Patent number: 11509547
    Abstract: A system and a method for facilitating a processing of a service request is provided. The method includes: accessing a plurality of previously received service requests; receiving a first new service request; determining a handling protocol for the first new service request; adding the received first new service request to the plurality of previously received service requests to generate an updated list of open service requests; and displaying a listing of a least a subset of the updated list of open service requests. The handling protocol includes a priority ranking of the first new service request and an identification of a proposed technician for resolving the corresponding problem. The determination of the handling protocol is performed by assigning weights to each of a set of predefined parameters and algorithmically combining the assigned weights to obtain an overall priority score.
    Type: Grant
    Filed: April 13, 2021
    Date of Patent: November 22, 2022
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Eugene Mariotti, Stephen John Young, Rohit Talreja
  • Patent number: 11449834
    Abstract: An apparatus, including: a memory unit configured to include a business strategy map region for a business strategy map including a business specification in which a relation between a business project and a business executant has been defined, a business contents region for business contents accessible through the business specification and written by the business executant, a business chat message region for at least one business chat message accessible through the business contents, and a business object link region for a business object link included in the business specification and used to access a business object which is the business chat message and in which a business provider and a business recipient have been defined; and a processor configured to provide specific business contents within the business contents region through a specific business specification or to provide a specific business object through a business object link.
    Type: Grant
    Filed: September 26, 2016
    Date of Patent: September 20, 2022
    Assignees: DELTA PDS CO., LTD
    Inventor: Jae Ho Choi
  • Patent number: 11425075
    Abstract: Disclosed are various embodiments for integrating client applications with hosted applications. For example, an email can be received from an email client. It can then be determined whether the email is associated with a hosted application. In response to a determination that the email is associated with the hosted application, a request can be made to a connector for a calendar object. The calendar object is then received and returned to the email client.
    Type: Grant
    Filed: September 24, 2020
    Date of Patent: August 23, 2022
    Assignee: VMWARE, INC.
    Inventors: Rohit Pradeep Shetty, Shree Harsha Shedigumme, Sudharsan Thumatti Sathiamoorthy, Sharun Varghese Samuel, Ashish Agrawal
  • Patent number: 11423339
    Abstract: Systems for using cognitive automation techniques to generate resource recommendations are provided. In some examples, current resource data may be received. The current resource data may include current staffing data, skills associated with current staff, and the like. In some examples, environmental condition data may also be received. The environmental condition data may include current weather information, predicted weather information, power outage information, and the like. The resource data and environmental data may be analyzed using cognitive automation techniques to identify and/or generate one or more resource recommendations. The resource recommendations may include adjustments to staffing, modification of locations at which processes are performed, and the like. The identified or generated recommendations may be transmitted to one or more computing devices.
    Type: Grant
    Filed: March 24, 2020
    Date of Patent: August 23, 2022
    Assignee: Bank of America Corporation
    Inventors: Stephen T. Shannon, Elena Kvochko, Jinna Kim, Christine D. Black, Monika Kapur
  • Patent number: 11328236
    Abstract: An information processing apparatus includes a display control unit that displays diagrams representing contents corresponding to a schedule of a user based on information indicating the schedule.
    Type: Grant
    Filed: January 31, 2019
    Date of Patent: May 10, 2022
    Assignee: FUJIFILM Business Innovation Corp.
    Inventor: Kengo Tokuchi
  • Patent number: 11328023
    Abstract: Methods, apparatuses, and computer program products are provided for managing and generating types of requisitions via user interfaces. A method may include generating a user interface wizard comprising one or more questions associated with respective requisition types to generate corresponding requisitions in response to receiving a request to create a requisition, and in response to detecting at least one answer to at least one of the questions, automatically identifying one or more associated requisition types and corresponding job classifications presented in a requisition type user interface for selection in order to create a respective requisition.
    Type: Grant
    Filed: September 6, 2019
    Date of Patent: May 10, 2022
    Assignee: APC WORKFORCE SOLUTIONS, LLC
    Inventors: Nancy Daniel Hecker, Mark Woytowicz Wyatt
  • Patent number: 11308455
    Abstract: A system and method enabling a user to manage tasks and events, and enabling a user to seamlessly manage and track their work and life tasks in a single application. In embodiments of the invention a mobile computing device is enabled using specialized software, remote storage, and computing systems to provide the task and event management functionality.
    Type: Grant
    Filed: November 29, 2019
    Date of Patent: April 19, 2022
    Inventor: Nikita Kozlovski
  • Patent number: 11301573
    Abstract: Disclosed herein is a process that involves receiving an indication of an instance of a semantic network, the semantic network comprising conceptual data components and associative data components, receiving a selection of one or more of the conceptual data components and associative data components of the instance of the semantic network, the selection comprising an indication to block the selected one or more conceptual data components and associative data components or selectively filter the selected one or more conceptual data components and associative data components, and presenting a visualization of the semantic network, the visualization being configured to exclude data related to the selected one or more conceptual data components and associative data components or include data related to the selected one or more conceptual data components and associative data components and exclude data not related to the selected one or more conceptual data components and associative data components.
    Type: Grant
    Filed: August 19, 2019
    Date of Patent: April 12, 2022
    Assignee: TADA Cognitive Solutions, LLC
    Inventors: Seshadri Guha, Vinay Sikka, Subbarao Turlapati
  • Patent number: 11284225
    Abstract: Representative implementations of devices and techniques provide a system for communicating with a plurality of mobile devices from a single mobile device. Source information may be stored from an incoming message to one or more groups. An outgoing message may be associated to each of the groups, and may be automatically sent to one or more of the groups based on user-defined rules.
    Type: Grant
    Filed: August 19, 2020
    Date of Patent: March 22, 2022
    Assignee: Viva Capital Series LLC, BT Series
    Inventors: David Johnston, Ryan A. Bis
  • Patent number: 11282008
    Abstract: Disclosed are systems, methods, and non-transitory computer-readable storage media for managing projects in a content management system. In some embodiments, a content management system can generate a graphical user interface that presents a centralized view of a project. For example, the project can include project members, content items, tasks assigned to project members, communications between project members and activity history for the project. The graphical user interface can present this project data (e.g., project members, content items, tasks, communications, activity, etc.) so that a project member can easily and quickly view multiple aspects of the project.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: March 22, 2022
    Assignee: Dropbox, Inc.
    Inventors: John Arnott, Jacob Hurwitz, Matthew Beaty, Conor Woods, Fanny Luor, Steph Wang, Neil Sethi, Matthis Perrin, Chris Baty, Natalie Klotz, Henry Liu, Nebyat Teklu
  • Patent number: 11263179
    Abstract: A method may include receiving request from a first user via an application, for assistance with completion of a document within the application; determining expected characteristics of the completed document, the expected characteristics identifying: a plurality of tasks to be performed to generate the completed document; and a document value; performing a computer-implemented matching process to match the first user with a second user based on the plurality of tasks and document value; and configuring permissions of the application to allow collaborative editing within the application between the first user and second user to complete the document.
    Type: Grant
    Filed: June 15, 2018
    Date of Patent: March 1, 2022
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Paul Fraedrich Estes, Raymond R. Ringhiser, Keith Douglas Senzel, Jered D Aasheim, David B Appel, Peter E Loforte, Pranish Atul Kumar
  • Patent number: 11264128
    Abstract: Techniques are described optimizing operations of an integrated healthcare system in real-time using a machine learning framework. In one embodiment, a method comprises monitoring, by a system operatively coupled to a processor, activity of healthcare workers of a healthcare system over a defined timeframe in association with operation of the healthcare system, including monitoring performance of healthcare tasks scheduled for performance over the defined timeframe. The method further comprises determining, by the system based on the monitoring, a timeslot within the defined timeframe in which a healthcare worker of the healthcare workers is not performing, anticipated to perform, or scheduled to perform a healthcare task of the healthcare tasks, and determining, by the system, a supplemental healthcare task for performance by the healthcare worker during the timeslot.
    Type: Grant
    Filed: June 28, 2019
    Date of Patent: March 1, 2022
    Assignee: UNIVERSITY HOSPITALS CLEVELAND MEDICAL CENTER
    Inventors: Samuel Brown, Eric Beck
  • Patent number: 11256999
    Abstract: A system for forecasting the drying of an agricultural crop includes an electronic processor configured to receive weather data associated with an agricultural field and receive an agricultural field parameter from a field sensor associated with the agricultural field. The electronic processor is also configured to determine a drying score for each of a plurality of harvest times based on the weather data and the agricultural field parameter. The electronic processor is also configured to determine a recommended harvest time for harvesting the agricultural crop based on the drying score, wherein the recommended harvest time is included in the plurality of harvest times. The electronic processor is also configured to output a forecast for the agricultural crop for display to a user, wherein the forecast includes the drying score and the recommended harvest time for harvesting the agricultural crop.
    Type: Grant
    Filed: August 25, 2017
    Date of Patent: February 22, 2022
    Assignee: DEERE & COMPANY
    Inventors: Stephen K. Parsons, Joshua D. Graeve, David V. Rotole, Kellen B. Hill
  • Patent number: 11256526
    Abstract: A computer implemented method includes receiving an indication of a first item to be saved for later interaction, monitoring a context of a user's activity, comparing the context of the user's activity to a list of saved items, including the first item, selecting the first item in response to a determination that the context of the user's activity is suitable for interacting with the first item, and modifying a user interface to alert the user regarding the first item.
    Type: Grant
    Filed: October 11, 2019
    Date of Patent: February 22, 2022
    Assignee: Lenovo (Singapore) Pte. Ltd.
    Inventors: Russell VanBlon, Robert Kapinos, Scott Wentao Li, Timothy Winthrop Kingsbury
  • Patent number: 11227291
    Abstract: Methods and apparatus to conduct surveys are disclosed. An example apparatus includes an activity sensor to generate activity information, and a location sensor to generate location information corresponding to a portable device carried by the person. The apparatus further includes a processor to: generate media monitoring information indicative of exposure of the person to at least one of an advertisement or a product; determine a number of exposures the person has had based on the media monitoring information; identify a survey question based on the number of exposures; determine a speed of travel of the person based on at least one of the location information or the activity information; and compare the speed of travel to a threshold. The apparatus also includes a communication interface to automatically offer the survey question via the portable device when the processor determines the speed of travel is beneath the threshold.
    Type: Grant
    Filed: May 25, 2018
    Date of Patent: January 18, 2022
    Assignee: The Nielsen Company (US), LLC
    Inventor: Robert A. Luff
  • Patent number: 11221728
    Abstract: A device for providing an interface for managing contact scenarios for one or more respondents may provide a first interface for inputting contact information of one or more respondents to be contacted, provide a second interface for inputting a scenario of the contact, and provide a third interface for displaying on a screen a contact simulation according to the scenario.
    Type: Grant
    Filed: September 30, 2020
    Date of Patent: January 11, 2022
    Assignee: MINDS LAB INC.
    Inventors: Tae Joon Yoo, Ha Young Lee, Han Gyul Yu, Hong Seop Choi
  • Patent number: 11182217
    Abstract: Systems and methods for multilayered resource scheduling are provided. A system may include a user interface, an upper level scheduler, at least one lower level scheduler, and a reporting module. The user interface may receive a plurality of tasks. The upper level scheduler may sort the plurality of tasks into tasks with identical resource requirements. The lower level scheduler may be operable to receive resource requirements associated with a task. The lower level scheduler may ascertain compute resources sufficient to execute the task on a machine in a compute farm and advertise the compute resources as matching the resource requirements. The lower level scheduler may further receive a request to execute the task on the machine. The compute resources may be controlled to execute the tasks with the identical resource requirements without further scheduling operations. The lower level scheduler may control the compute resources to execute the task.
    Type: Grant
    Filed: June 13, 2019
    Date of Patent: November 23, 2021
    Assignee: Altair Engineering, Inc.
    Inventors: Jeremy Minor, Stuart Taylor
  • Patent number: 11182710
    Abstract: A computing system accesses one or more data sources to determine maintenance optimization data associated with an asset within a set of assets. The maintenance optimization data may include one or more of: upcoming maintenance events for the asset, such as may be predicted based on analysis of historical maintenance information of the asset, a time series of predicted value of the asset over a time period around the upcoming maintenance event, such as within a few days or hours of the maintenance event, and/or a recommended window of time to initiate and/or perform upcoming maintenance events, which may be based on a combination of the expected upcoming maintenance events, and the time series of predicted value of the particular asset, for example.
    Type: Grant
    Filed: November 20, 2019
    Date of Patent: November 23, 2021
    Assignee: Palantir Technologies Inc.
    Inventors: Dayang Shi, Kirat Singh, Marie Kindblom, Michael Weisz
  • Patent number: 11164121
    Abstract: Systems, apparatuses, and methods are provided herein for facilitating task assignments and communications. A task defining interface is provided on a user device associated with a task team member. Tasks are defined with a task request comprising a task identifier associated with a target location, a task instruction identifier comprising a first symbol followed by a task instruction, and a plurality of task team member identifiers each comprising a second symbol followed by a user handle, wherein the task instruction specifies one or more characteristics of the first task to be performed at the target location. The system is further configured to display tasks associated with a user account based on task team member identifiers and automatically communicate, via the task view interface, each of the one or more task instruction identifiers associated with the task record to each task team member associated with the task record.
    Type: Grant
    Filed: June 28, 2018
    Date of Patent: November 2, 2021
    Assignee: General Atomics Aeronautical Systems, Inc.
    Inventors: Justin W. Snider, Jonathan H. Brothers, Edwin D. Kimzey, Jr., Darren R. Moe, Chad W. Nanney, Kurt W. Reindel, Chen Li
  • Patent number: 11132630
    Abstract: A system and method of generating an transparent optimized shift schedule for a plurality of crew members that includes receiving a plurality of shift bids from the plurality of crew members, with each of the shift bids to be either classified as awarded or rejected, optimizing the transparent optimized shift schedule; and presenting, to each crewmember from the plurality of crewmembers who submitted a shift bid classified as a rejected shift bid, the reason code associated with his or her rejected shift bid; wherein presenting, to each crewmember from the plurality of crewmembers who submitted a shift bid classified as a rejected shift bid, his or her shift assignment from the optimized shift schedule and a reason code associated with his or her rejected shift bid provides transparency as to why each rejected shift bid was rejected.
    Type: Grant
    Filed: March 24, 2017
    Date of Patent: September 28, 2021
    Assignee: AMERICAN AIRLINES, INC.
    Inventors: Timothy L. Jacobs, Hadi W. Purnomo, Owen D. Perrine, Craig Endres, Richard Till
  • Patent number: 11113670
    Abstract: A method and apparatus for detecting an error in a business process via an exchange of email messages. In one example, the method may be executed by a processor of a business process analysis server (BPAS). For example, the method includes receiving an email, wherein the email includes an address of the BPAS, analyzing the email to determine at least one feature, determining the business process based on the at least one feature, determining one or more variables that is associated with the business process, detecting the error in the business process associated with the email based on at least variable of the one or more variables associated with the business process and generating an alert email in response to the error that is detected, wherein the alert email requests a correction to the at least one variable to complete the business process.
    Type: Grant
    Filed: April 3, 2017
    Date of Patent: September 7, 2021
    Assignee: CONDUENT BUSINESS SERVICES, LLC
    Inventors: Julien Perez, Tomi Viljam Silander, Adrian Corneliu Mos
  • Patent number: 11100443
    Abstract: This disclosure relates generally to method and system for evaluating performance of workflow resource patterns. Structured way of resource utilization for performing a complex task thereby evaluating end to end performance in any industrial warehouse is crucial. The proposed disclosure processes the received task to disintegrate into a plurality of sub tasks and for each sub task a workflow resource pattern is generated. Further, dynamically each workflow resource pattern is mapped to corresponding queueing mode of queueing station in the hybrid queueing network model. The system further evaluates end to end performance for each workflow resource pattern by computing performance metrics. Based on the performance evaluation the queuing mode may be replaced with another queueing modes for the workflow resource pattern. The proposed disclosure robustly analyses end to end performance of the workflow resource pattern maximizing throughput, improvising accuracy, increasing efficiency and thereby minimizing cost.
    Type: Grant
    Filed: March 20, 2020
    Date of Patent: August 24, 2021
    Assignee: Tata Consultancy Services Limited
    Inventor: Ajay Kattepur
  • Patent number: 11093904
    Abstract: A time-management planning method, system, and computer program product, includes determining at least one of a cognitive state and a contextual state of a user, compiling a specification of a cognitive goal associated with accomplishing a scheduled task for a period of time, and performing a planning action, via a time management software platform, to adjust the scheduled task based on the specification of the cognitive goal and the at least one of the cognitive state and the contextual state of the user.
    Type: Grant
    Filed: December 14, 2017
    Date of Patent: August 17, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: James Humble, James R. Kozloski, Clifford A. Pickover, Tim Rumbell
  • Patent number: 11095596
    Abstract: A cognitive request management method, system, and computer program product include scanning a stream of incoming messages among at least two users to identify a request sent to a first user, storing the identified request in a list of unfulfilled requests, identifying a response of the first user to the request by backtracking within a message thread of the stream of incoming messages and when the response to a request is detected, the request is moved from the user's unfulfilled request list to a list of fulfilled requests, and displaying the list of unfulfilled requests and the list of fulfilled requests.
    Type: Grant
    Filed: October 26, 2018
    Date of Patent: August 17, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Michael Muller, Casey Dugan, Aabhas Sharma, James Johnson, Werner Geyer
  • Patent number: 11087412
    Abstract: A service provider may receive job requisition compensation information and/or point of sale (POS) transaction information from a plurality of merchant devices associated with a plurality of merchants. The service provider may categorize the plurality of merchants according to the types of employees employed by the respective merchants, and may further categorize the merchants according to the locations at which they conduct business. The service provider may subsequently determine a compensation recommendation or other compensation information for a particular job requisition offered by a particular merchant. The service provider may further provide instructions to cause a merchant device of the particular merchant to present compensation information within a user interface so as to enable the merchant to view and intelligently adjust compensation for a particular employee.
    Type: Grant
    Filed: March 31, 2017
    Date of Patent: August 10, 2021
    Assignee: Square, Inc.
    Inventors: Veronica Ho, Saqi Mehta, Matthew Haehl, Stephanie Snyder
  • Patent number: 11049077
    Abstract: In order to facilitate automated electronic calendar task management with automatic task scheduling, systems and methods are described including receiving and electronic meeting request to schedule a meeting. Work task data items identifying work tasks associated with the attendees are determined. A task estimation machine learning model predicts work parameters of meeting task objects based on the work task data items, and a work history data identifying work history of each attendee. A meeting scheduling machine learning model predicts parameters of unavailability period objects representing unavailability periods required to complete the work tasks based on the meeting task object, schedule information and location information. An indication of the at least one unavailability period is displayed on a screen of a computing device associated with each attendee. Selections of the unavailability period is received from the attendees, and the unavailability period is dynamically secured prior to the meeting.
    Type: Grant
    Filed: December 31, 2019
    Date of Patent: June 29, 2021
    Assignee: Capital One Services, LLC
    Inventor: Adam Vukich
  • Patent number: 11050636
    Abstract: An information handling system includes service layer processing circuitry and server component processing circuitry. The service layer processing circuitry receives an electronic mail message. The server component processing circuitry may communicate with the service layer processing circuitry. The server component processing circuitry assigns an escalation card to the electronic mail message by a processor storing the escalation card and the electronic mail message in a computer memory, and determines whether a service level agreement (SLA) of the escalation card has been met. In response to the SLA not being met, the server component processing circuitry escalates the electronic mail message based on the escalation card. In response to the escalation of the electronic mail message, the server component processing circuitry notifies a sender of the electronic mail message that the electronic mail message has been escalated.
    Type: Grant
    Filed: June 24, 2019
    Date of Patent: June 29, 2021
    Assignee: Dell Products L.P.
    Inventors: Sathish Kumar Bikumala, Shibi Panikkar
  • Patent number: 11044580
    Abstract: Systems, methods, and computer-readable media are disclosed describing potentially enhanced vehicle safety for passengers using blockchain. Example methods may include tracking a location of a first user using at least one device; determining a first state comprising the first user entering a vehicle with a second user; receiving a first confirmation of the first state from the device; adding a first transaction to a blockchain, the first transaction comprising a description of the first state and the first confirmation; determining a second state comprising the second user exiting the vehicle while the first user remains in the vehicle; and adding a second transaction to the blockchain, the second transaction comprising a description of the second state.
    Type: Grant
    Filed: June 10, 2019
    Date of Patent: June 22, 2021
    Assignee: Ford Global Technologies, LLC
    Inventors: Mahmoud Yousef Ghannam, Brian Bennie
  • Patent number: 11030011
    Abstract: A visual tool may be provided to display information associated with computer job allocation and to allow a user to explore different job configurations. Jobs executing on a computing environment comprising a shared pool of configurable computing resources may be monitored. Cost and duration estimates may be determined with uncertainty associated with the cost and duration estimates. Sandbox environment may be provided that allow users to manipulate one or more different job configuration options for executing the jobs in the computing environment.
    Type: Grant
    Filed: November 27, 2019
    Date of Patent: June 8, 2021
    Assignee: International Business Machines Corporation
    Inventors: Marco A. S. Netto, Nicole B. Sultanum, Renato L. d. F. Cunha
  • Patent number: 11029801
    Abstract: Methods, systems, and media for presenting messages are provided. In some embodiments, the method comprises: determining that a user interface is to be presented; determining at least one category of messages; determining, using a hardware processor, a plurality of individual messages within each of the at least one category of messages based at least in part on a user's expertise level; and causing the at least one category of messages and the plurality of individual messages within each of the at least one category of messages to be presented in response to the determination that the user interface is to be presented.
    Type: Grant
    Filed: October 9, 2017
    Date of Patent: June 8, 2021
    Assignee: Google LLC
    Inventors: David Kosslyn, Erica Morse
  • Patent number: 11030036
    Abstract: Detecting equipment failure risk in industrial process may include distributing equipment operations data to a cluster of nodes based on a range of time and operation specified in maintenance data associated with the equipment. From a record entry in the maintenance data, an operation, installation and maintenance time may be determined. A plurality of nodes storing equipment operations data associated with the operation during a time range between the installation and the maintenance time are selected. Operation features may be determined by distributed processing operation in the plurality of nodes. The operation features are aggregated and added as an entry in a target table. Equipment failure risk is detected by risk failure analysis performed based on the target table. A signal may be sent to automatically adjust or correct one or more operation features.
    Type: Grant
    Filed: October 28, 2019
    Date of Patent: June 8, 2021
    Assignee: International Business Machines Corporation
    Inventors: Young M. Lee, Nizar Lethif
  • Patent number: 11023928
    Abstract: An appointment and payment handling system may operate to fill unbooked appointment blocks of a merchant based on customer locations and transaction history of the merchant The appointment and payment handling system may identify customer devices of customers of the merchant that are within a threshold distance from a location of the merchant. The appointment and payment handling system may notify the merchant of nearby customers and generate a promotion to send to the customer devices. Based on receiving merchant approval to offer the unbooked appointment block to the nearby customers, the system may cause presentation of the promotion and availability of an appointment on the customer devices. Upon receiving an acceptance of the appointment offer, the appointment and payment handling system may schedule the appointment.
    Type: Grant
    Filed: June 19, 2019
    Date of Patent: June 1, 2021
    Assignee: Square, Inc.
    Inventors: Lauren A. Myrick, Willem Ave, Evan Ginsburg
  • Patent number: 11017053
    Abstract: Disclosed herein, among other things, is a system comprising a content repository, a communication portal developer, a content manager, and an analytic engine. The content repository is adapted to store electronic content in a computer-readable storage medium. The communication portal developer includes at least one wizard to create a plurality of customizable portals without coding software. Each customizable portal is accessible to one or more selected visitors through a web browser. The content manager is adapted to publish selectable electronic content to selectable portals. The content manager includes at least one wizard to populate and manage the electronic content within the content repository. The analytic engine analyzes electronic content use and visitor behavior while logged into their customizable portal. In various embodiments, the analytics are provided in real time or near real time. Other embodiments are disclosed herein.
    Type: Grant
    Filed: February 5, 2019
    Date of Patent: May 25, 2021
    Assignee: Callidus Software, Inc.
    Inventor: Craig Nelson
  • Patent number: 11004040
    Abstract: In one embodiment, a scheduling system includes an interactive graphical user interface. Each cell has a position in a displayed first array of cells and has respective scheduling data associated with it. Each cell is visually translocatable out of the first array under a user navigation to another position within the interface. A second array of cells is displayed within the interface and some cells in the second array correspond to open time slots in a schedule.
    Type: Grant
    Filed: February 12, 2016
    Date of Patent: May 11, 2021
    Assignee: MINDBODY, INC.
    Inventors: Joseph V. Saldana, Nicholas James VanMeter, Charlie Sibbach, Nicole Shipley, Yelizaveta Plotnikova
  • Patent number: 11006080
    Abstract: A method and system for optimizing conference session activities within a conference space, the system comprising at least a first sensor for sensing session characteristics and a processor receiving the sensed session characteristics and identifying a conference paradigm based on the sensed session characteristics, identifying an action sequence to perform as a function of the conference paradigm and performing the action sequence, wherein the action sequence results in automatic presentation of at least some information to at least a subset of conferees within the conference space.
    Type: Grant
    Filed: February 28, 2020
    Date of Patent: May 11, 2021
    Assignee: Steelcase Inc.
    Inventor: Paul Noll
  • Patent number: 10997561
    Abstract: Disclosed embodiments provide techniques that alleviate the challenges healthcare leaders face in the administration and management of provider compensation. Disclosed embodiments provide systems and methods that automate calculating and adjudicating, and monitoring provider compensation while providing real-time feedback to administrators and providers on performance under the compensation methodology. The automation allows organizations to increase transparency while providing secure access to information, allowing for more robust discussion of alternatives and alignment between the enterprise and providers. Thus, disclosed embodiments serve to ensure compliance, enable transparency, and empower validation throughout the provider compensation process.
    Type: Grant
    Filed: December 13, 2017
    Date of Patent: May 4, 2021
    Assignee: HALLMARK HEALTHCARE SOLUTIONS, INC.
    Inventors: Neeraj Isaac, Isaac Ullatil