Abstract: A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.

Abstract: A method for routing a packet received in a packet router is taught, the method comprising the steps of selecting a logical interface having multiple physical ports as a destination for the packet, processing any one or more addresses or labels of the packet and other packets received by a common function, producing thereby results unique to the packets in which the addresses and labels processed differ, (c) mapping the physical ports at the destination to the unique results produced by processing the addresses or labels of packets, and (d) routing the data packet according to the mapping. Weighting is applied to physical ports in the mapping, the weighting reflecting different transmission capacities of the ports. Apparatus for practicing the invention is taught as well.

Abstract: An apparatus and method for queuing data such as data being transferred across or within a switching node on a network are described. The queuing apparatus includes a plurality of inputs for receiving data to be transferred to at least one output, each input being adapted to receive data at a data rate associated with the input. Each input transfers data to a relatively short queue which stores the data received at the input. Each output is associated with as many short queues as their inputs capable of transferring data to the output. A long queue associated with the output receives data from each of the short queues associated with the output and forwards the data to the output. A control circuit associated with the output transfers data stored in all of the short queues associated with the output into the long queue. This transfer takes place at a data rate that is higher than the data rate associated with the input such that the short queues are prevented from becoming full.

Abstract: A land clearing tractor and process are provided for selectively clearing a land of brush and trees. The tractor has a traction unit for moving the tractor along a direction of travel. A supporting frame is connected to the traction unit. The frame has first and second sides, and a raised section between the first and second sides. A first shredder head is operatively connected to the first side of the frame and oriented parallel to the direction of travel. The first shredder head is movable between elevated and lowered positions for clearing brush and trees in a first band. A second shredder head is operatively connected to the second side of the frame. The second shredder head is parallel to the first shredder head and is spaced apart therefrom. The second shredder head is movable between elevated and lowered positions for clearing brush and trees in a second band spaced apart from the first band. Thereby, the tractor leaves between the first and second bands a residual band of brush and trees.

Abstract: A combination radar/laser detector with environmental sensors is programmed to provide a range of functions, including weather information, road conditions and the like, and in some cases to incorporate road-specific information in functionality. The road-specific information may be provided by roadside RF broadcast terminals. In a preferred embodiment the system monitors characteristics that indicate a driver's state of awareness, and audio alerts are provides when the system determines a driver is dozing or drifting toward a dozing state. In various embodiments a broad range of functionality is provided based on received and sensed parameters.

Abstract: A packet-data network comprising interconnected IP Routers of various manufacture has monitoring-and-control servers directly connected to plural IP Routers and executing common software providing functions for the IP Routers. The monitoring-and-control servers are interconnected independently of the data-packet network, and share status and control information between IP Routers. Functionality of IP Routers in the network is thus standardized. In special cases the servers are telephony servers running applications providing DNT telephony functions to the IP Routers, and the functions of the IP Routers in the network is rendered platform-independent.

Abstract: A cooking system for outdoor cooking has a body for enclosing items to be cooked, and one or both of a charcoal pan and a gas burner for providing heat for cooking. The system is characterized in that the body is formed of a plurality of ring segments of sequentially smaller size, arranged such that the body may be collapsed telescopically to form a cooking chamber of a first height, or extended from the collapsed state to form a cooking chamber of a second, substantially greater height.

Abstract: A new method and apparatus for avoiding contamination of films deposited in layered depositions, such as Atomic Layer Deposition (ALD) and other sequential chemical vapor deposition (CVD) processes, is taught, wherein CVD-deposited contamination of ALD films is prevented by use of a pre-reaction chamber that effectively causes otherwise-contaminating gaseous constituents to deposit on wall elements of gas-delivery apparatus prior to entering the ALD chamber.

Abstract: A trinocular apparatus is provided for sighting and photographing subjects in the field. The trinocular apparatus comprises a binocular viewing system and a third barrel focusing a common image on an image capturing device mounted to the binocular viewing system. Focusing for both the binocular system and the third barrel is managed by a common focusing apparatus. In a preferred embodiment images are captured electronically, and the trinocular apparatus includes apparatus for storing and transferring captured images.

Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.

Abstract: A container for storing, handling and transporting bulk material is disclosed. The container comprises a flexible bag which has a top portion provided with a filling inlet for filling the bag, and a bottom portion provided with a discharging outlet for discharging the bag. The container also comprises a frame for supporting and containing the bag and several stretchable bands connected to the frame for upwardly and resiliently biasing side walls of the bag. The biasing mechanism is automatically engaged during the unloading process of the bag, thus eliminating practically any human intervention.

Abstract: A modular and adjustable backplane assembly for providing a fiber-optics backplane interface to a plurality of router cards functioning as a data router is provided. The assembly includes a first portion having a first array of connectors for interfacing with a compatible array of second connectors engaging specific ones of the router cards, and a second portion having a second array of connectors for interfacing with a compatible array of second connectors engaging specific others of the router cards. The mechanics of the assembly enable a moveable attachment with respect to the first and second portions such that they may be positionally adjusted during mounting, and wherein external data paths are provided from individual ones of the connectors to individual others of the connectors by fiber-optic conductors.

Abstract: A method for decreasing the mass and increasing the strength of an IC wafer assembly involves adding a polymer coating to the frontside of the wafer assembly to protect and strengthen the assembly, and removing silicon material from the backside of the wafer assembly, reducing the overall thickness of the assembly. The removal can be by backgrinding or by many other removal techniques, and in some cases is removed to a thickness less than that of the polymer coating.

Abstract: A method for performing an in-service software upgrade to a data router follows steps of (a) providing a source node hosting an upgrade software package; (b) causing an upgrade command to be executed; (c) establishing, as a result of the upgrade command, a network session between the data router and the source node; (d) receiving the upgrade software at the router; (e) copying and distributing, within the router, the upgrade software to designated components slated for upgrade; (f) designating one or more components in the router as backups for each component to be upgraded; (g) backing up services and software running on each target element to be upgraded to designated backup element or elements while upgrade proceeds for the target element; (h) causing a switchover at the target element to the new software; and (i) repeating steps (g) and (h) until all the components slated for upgrade are upgraded.

Abstract: In a communication center system wherein agents participate in and host communication sessions, a session management system has a data repository storing parameters regarding individual sessions in progress in the communication center system and agent parameters including one or both of minimum and maximum load capabilities for individual agents. A management software executes on a server associated with the communication center system, and calculates agent load level over chat sessions hosted by an individual agent, compares the calculated load level with one or both of minimum and maximum load for said agent, and adjusts agent assignment to sessions accordingly. In the case where agents are overloaded, additional agents are assigned to open sessions, and in the case where agents are underutilized, additional sessions may be assigned to the under-utilized agents. The sessions in a preferred embodiment are chat sessions.

Abstract: A change and update system for network-based knowledgebase (KB) sales and service facilities has a user interface (UI) system for accessing the facility over the network, software at the facility for negotiating with the user interface, and a state component at the facility storing state data for a configured order or service at the facility, the state data including a summary of the order or service and information regarding allowable alterations and effects of alterations. A user communicates through the user interface with the software at the facility, which negotiates changes to an existing order or service configuration using data from the state component, and the software, as a result of the negotiation, updates the configured order or service configuration with the negotiated changes.

Abstract: A switching node for transferring packets, each including a destination address, in a network includes a plurality of input port modules, a plurality of output port modules and a switching fabric, including a packet meta-data processor and a packet switch. Each input port module is connected to a communication link for receiving packets thereover, and each output port module is connected to a communication link for transmitting packets thereover. Each input port module, upon receiving a packet, buffers the packet and generates a meta-data packet therefor identifying the output port module that is to transmit the packet and packet identifier information, and provides it to the packet meta-data processor.

Abstract: A distributed Link-State Routing Protocol (LSRP) system in a packet switch having external communication ports has a first card executing Update process of the LSRP, making database updates, a second card executing Decision process(Shortest Path First (SPF)) of the LSRP, and a communication fabric coupling the cards with each other and the external ports. The LSRP may be an IS-IS system. In some embodiments there are additional cards involved, and the distribution of Link-State functions is over a set of multiple cards. Also in some embodiments there is a Location Service (LS) controller monitoring and configuring cards in the system.

Abstract: A personal digital assistant module with a local CPU, memory, and I/O interface has a host interface comprising a bus connected to the local CPU and a connector at a surface of the personal digital assistant for interfacing to a bus connector of a host general-purpose computer, providing direct bus communication between the personal digital assistant and the host general-purpose computer. In an embodiment, the personal digital assistant also has a means for storing a security code. The personal digital assistant according to the invention forms a host/satellite combination with a host computer having a docking bay, wherein upon docking a docking protocol controls access by the host to memory of the personal digital assistant based on one or more passwords provided by a user to the host.

Abstract: An apparatus for interfacing optical signals to an optical fiber has a layered interface element with a first electrically conductive layer defining a first surface, a photoactive material layer in intimate contact with the first layer on a second surface opposite the first surface, a second electrically conductive layer in intimate contact with the photoactive material layer, confining the photoactive material layer between the first and second electrically conductive layers, and a third surface angularly disposed to the first surface and intersecting the photoactive material layer; and a pressure element having a contact surface translatable toward the first surface of the interface element, to urge an optical fiber positioned across the interface element into the first surface, and by local deformation of the optical fiber also into the third surface, creating thereby an intimate contact region between an edge of the photoactive layer intersecting the third surface and the optical fiber.