Abstract: A network server is adapted to connect on the network with Internet appliances, and to fully configure such appliances over a network connection to access and operate on the Internet. In a preferred embodiment the appliances have first control routines adapted to cooperate with second routines at the server, and also a network address for connection. An initiation signal by a user at a network-connected appliance launches the first routines, causing the appliance to invoke the network address and to establish network communication with the server and to initiate configuration interaction. In some cases special telephone numbers are provided with new appliances, and the dial-up server, through Destination Number Information Service (DNIS) uses the dial-up number in conjunction with a data repository to select appropriate software for interfacing with and configuring a connecting appliance. A full range of services may be provided, including value-added services, such a browsers and browser configuration.

Abstract: A head-to-handle interface for a striking tool having a plane of symmetry has a web in the plane of symmetry and sidewalls around the periphery of the web except for the direction of joining the handle to the head, the web and sidewalls forming socket areas on both sides of the web, such that a handle shaped to engage the sockets is joined to the head in a manner that bending stresses are greatly alleviated at and near the head-to-handle interface. In one embodiment a variable weight system provides for a user varying the weight of the head of a striking tool. In another aspect, a nail-pulling slot is provided with significantly tapered inner walls.

Abstract: A showerhead diffuser apparatus for a CVD process has a first channel region having first plural independent radially-concentric channels and individual gas supply ports from a first side of the apparatus to individual ones of the first channels, a second channel region having second plural independent radially-concentric channels and a pattern of diffusion passages from the second channels to a second side of the apparatus, and a transition region between the first channel region and the second channel region having at least one transition gas passage for communicating gas from each first channel in the first region to a corresponding second channel in the second region. The showerhead apparatus has a vacuum seal interface for mounting the showerhead apparatus to a CVD reactor chamber such that the first side and supply ports face away from the reactor chamber and the second side and the patterns of diffusion passages from the second channels open into the reactor chamber.

Abstract: Disclosed herein is a portable sunshade comprising a mast structure extending in a generally vertically direction, means for attaching the mast structure at its lower end to a support structure, a boom extending outwardly from the mast structure, having first and second ends, the first end being movably attached to the mast structure, a hub assembly attached to the second end of the boom, a plurality of elongated support ribs extending radially from the hub assembly, each of said support ribs, having one end rotatably attached to the hub assembly, a canopy positioned over the elongated support ribs and fastened thereto, the canopy having an opening in it corresponding to a predetermined position along the boom, and a boom support strut pivotably attached at one end to the upper end of the mast structure, and at the other end pivotably secured to boom at a predetermined position along the length of it, the boom support strut extending through the opening in the canopy at the point where it is connected to the

Abstract: A control system is provided for controlling the aspects of data conversion and routing of data passing between two disparate communications networks. The system operates from a network-connected computer node running a software application. The computer node acquires the data protocol associated with the data en-route from one network to another and using the software application, formulates the required conversion commands and routing instructions based on information provided by the protocol signal. The generated commands are routed to the appropriate conversion nodes through which the data will pass into the next network. The conversion nodes apply the commands routed to them by the computer node to the appropriate data passing through the nodes. In one application, the control system combines the total hardware and software functions of the computer node and the conversion nodes and is provided to operate from one network-connected node.

Abstract: A new method for CVD deposition on a substrate is taught wherein radical species are used in alternate steps to depositions from a molecular precursor to treat the material deposited from the molecular precursor and to prepare the substrate surface with a reactive chemical in preparation for the next molecular precursor step. By repetitive cycles a composite integrated film is produced. In a preferred embodiment the depositions from the molecular precursor are metals, and the radicals in the alternate steps are used to remove ligands left from the metal precursor reactions, and to oxidize or nitridize the metal surface in subsequent layers. A variety of alternative chemistries are taught for different films, and hardware combinations to practice the invention are taught as well.

Abstract: A ridge seal molding has a back section for nailing to a ridge beam, and a front section formed at an angle to the back section and having a shape in the direction of the length to substantially continuously contact adjacent tiles along a front edge. In various embodiments there are one or more reinforcing ribs in the general direction of the width of the molding. In some embodiments two or more nail positions are marked in the back section for use with roofs of a specific pitch range, UV resistant material to provide improved durability, a receptacle groove formed along the front edge and opening downward toward the tile, such that a sealing material may be placed in the groove prior to installing the ridge seal molding to a roof ridge, and panels simulating a concrete surface for a mudded-in look.

Abstract: An automated dialer for a call center maximizes agent efficiency in two different ways. In a first method overdial probability is expressed as a probability function of number of agents and total traffic volume; the probability function is set equal to a maximum allowable overdial probability; and the resulting equation is solved for maximum total traffic volume producing the maximum overdial probability. The maximum total traffic volume is then used to determine a new dialing rate by dividing the difference between the calculated maximum traffic volume and known inbound traffic volume by the product of average call length and hit rate, where hit rate is the percentage of connected calls to total dialed outbound calls. In a second method a maximum total traffic volume is calculated from total number of agents times a desired agent utilization factor, and the total traffic volume is used as in the first method to calculate and set a new dialing rate for outbound calls.

Abstract: An Internet Protocol-capable call center system has a managing computer connected to a plurality of PCs at agent stations on a local area network. The managing computer is adapted to receive and route Internet Protocol Network Telephony calls to the agent stations according to predetermined routing rules. A statistics server (stat-server) in the call center provides status of call center objects, among multiple status possibilities, to requesting applications in the processes of routing calls. Requesting applications, in addition to requests for object states, provide priority indications of object states desired. The stat-server provides the highest priority state to a requesting application. In the absence of a priority indication the stat-server provides status of objects according to a default indication.

Abstract: An Internet Portal is enabled by software executing on an Internet-connected server. The Portal, in response to a log-on by a user, presents a secure and personalized page for and to the user, the personalized page having listed plural Internet destinations enabled by hyperlinks, wherein upon invocation of a hyperlink by the subscriber, such as by a point-and-click technique, the portal invokes a URL for the destination, and upon connection with the destination, transparently provides any required log-on information for user access at the destination. In an enhanced embodiment a search function is provided wherein a user may configure searches in any or all of the listed destinations on a personalized page.

Abstract: A vibration-isolation system for assembly of a motorcycle frame with an engine/transmission unit has a first pivotal mount at a rear portion of the frame and engine/transmission unit, the first mount comprising all rigid bearing components mounted to solid elements of both the frame and the engine/transmission unit, the first mount thereby allowing the engine/transmission unit to rotate around the first mount in substantially a vertical plane of the frame, but allowing no pivotal movement in any other plane or any translation movement in any direction relative to the frame; and a second mount at a front portion of the frame and engine/transmission unit, the second mount incorporating one or more elastomeric elements between a solid interface to the frame and a solid interface to the engine/transmission unit, thereby allowing substantially vertical translation of the engine transmission unit relative to the frame at the second mount, the translation of an amplitude limited by the elastomeric elements, and ther

Abstract: A system for producing a white-light interference hologram includes a camera adapted for recording a first and a second bitmap image of a scene from separate vantage points, and the separation distance of the vantage points, a computing engine adapted to compute three-dimensional x, y, and z characteristics of an interference hologram topology for the scene from the bitmap image and separation data, wherein x and y are two dimensional locations of bits in a bitmap of the topology and z is a depth dimension for each x,y bit, and a printer adapted to print in color the x,y bitmap, and to create the depth dimension z at each x,y bit location, providing thereby a three-dimensional interference hologram topology for the scene. In a preferred embodiment the depth dimension is created by electrophoresis, using a medium having an electrophoretic gel layer, with the ink applied to the gel in a bit-mapped pattern being ionic in nature, and capable of being migrated in the gel layer by electrophoresis.

Abstract: An efficient algorithm is presented for selecting an agent to service a task in a skills-based routing system. A set X is determined of all states of the boolean variables that contain the required skills for a task. A resume table of available agents is built, organized by the states of the N variables; each agent is represented in each state that includes all skills possessed by the agent. All available and qualified agents are determined from the resume table; those agents associated with a state of the resume table outside of the set X are disqualified. An agent is selected from those remaining. Preferably, an agent is selected having a minimum qualification level to service the task. One preferred way of doing this is to subtract from the number of terms in a canonical form of the required skills expression a number equal to the number of times the agent appears in the set of states X and picking an agent with the lowest result.

Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

Abstract: An apparatus and method for monitoring data flow at a node on a network are disclosed. A memory location or “bucket” is allocated to each of a plurality of links and classes of service at the node. A free-running counter is incremented at a rate determined by the maximum allowable data rates on the various links and classes of service. When a data packet is received at a particular link and class of service, the corresponding memory location or bucket is adjusted or “leaked” by subtracting the present counter value from the present bucket contents. That difference is then added to the number of units of data, i.e., bytes or groups of bytes of data, contained in the incoming packet. That sum is then compared with a predetermined threshold determined by the allowable data rate associated with the link and class of service. If the threshold is exceeded, then the incoming data packet is marked accordingly.

Abstract: A ski exercising machine has a set of at least two parallel rails joined to cross members at the ends, the cross members providing support on a horizontal support surface, and joined to a central frame structure extending from the horizontal surface near the center to the rails, the rails extending from each cross member at each end upward at an acute angle with the horizontal rising to a maximum height in the center. A wheeled carriage rides on the rails, and there is at least one articulated footpad mounted to the wheeled carriage. A first power band having two ends, anchored at both ends by a clamp to a bottom surface of the frame structure beneath the wheeled carriage, passes over first rollers fixed to the cross members, and is anchored to the wheeled carriage, such that the power band is extended and exerts a restraining force toward the center of the machine as the wheeled carriage translates on the rails to either side of center.

Abstract: A method for promoting fairness in a communication center in response to requests for destination numbers (DNs) from network-level routers has steps of determining latency for requests from individual ones of the network-level routers, receiving a request from a first router for which latency is determined, assigning a fairness wait time to the request, the time determined as an inverse function of latency, and answering the request according to rules in effect only after the wait time has expired. In some cases requests arrive with priority, and priority is used a swell as latency in determining wait time. In other cases a second fairness time is imposed, after which a fairness algorithm is called to award a DN according to statistical history and cal priority. The system is useful for communication centers for connection-oriented telephone systems, Internet protocol systems, and for all sorts of digital messaging and mail systems.

Abstract: An agent station for a call-in center has a telephone for an agent's use connected by a communication link with a computer workstation adapted for providing voice extensions, including one or more of call recording, playback of pre-recorded voice files to the telephone during a telephone call, and voice-activated functions. The agent station can be adapted to a call-in center wherein the computer workstations are connected on a local area network (LAN) together with a computer processor running a telephony server (T-Server). In some embodiments the T-Server may provide voice extensions in conjunction with a database accessible on the LAN.

Abstract: A system for wireless communication comprises an architecture of routers connected to a network and having connected transceivers for wireless transmission and reception of data, and a plurality of hand-held communicators adapted for users to communicate with the network through the routers. The system is configured for data network telephony (DNT) in the wireless portion, wherein voice data is encoded and transmitted in real time in data packets, and also provides data exchange for document-type entities. In one aspect a unique mirroring of channels from the wireless portion to a hard-wired link provides for mutual access and sharing of overall bandwidth from and to individual transceivers.

Abstract: A fuzzy-logic routing system is provided for routing communications events to agents working in a telephony environment. The routing system uses parsed input taken from communications events upon arrival of those events to a telephony switch or IP data router to create needs expressions, which reflect the intended purposes of originators of the communications events. The system, using the needs expressions, performs a data search in a repository containing capabilities expressions, which reflect capabilities of service agents and/or automated systems responsible for handling the communications events. Upon suitably matching a needs expression with a capabilities expression, the system then routes the associated communications event to the associated agent. The system may be integrated to CTI telephony systems, data network telephony systems, or a combination thereof.