Abstract: Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource nodes being used in the allocation.

Abstract: An e-Care dispenser is disclosed herein which configures a set of devices to cooperatively process care requests by utilizing functional aspects distributed throughout those devices. The devices can be end user devices with varying capabilities, some of which might not possess resources to process the care request independently. The functional aspects can be distributed throughout the devices in such a manner as to efficiently utilize the devices in providing care.

Abstract: A handheld biopsy device is provided for the collection of soft tissue samples from a surgical patient. In a preferred embodiment, the biopsy device comprises a handpiece, a fluid collection system, and a power transmission source. The handpiece is configured for grasping by a single hand, and being independently manipulatable by hand for movement of the instrument toward and away from the patient. An elongated piercer extends from the distal end of the handpiece. The piercer has a sharpened distal end for entering the tissue and a port located proximal to the sharpened distal end for receiving a portion of tissue mass. An elongated cutter is disposed coaxially relative to a piercer lumen of the piercer. A distal blade of the cutter slides distally past the port of the piercer to severe the tissue portion drawn into the port by vacuum. The cutter is retracted to a most proximal position for removal of the tissue portion from a cutter lumen of the cutter.

Abstract: A system to provide ballast weight and to secure accessories on a vehicle load bed includes a plurality of hollow planks placed on the load bed adjacent to each other with end edges of the planks substantially aligned with each other and with side edges of the planks adjacent to each other such that top surfaces of the planks form a substantially flat load surface. At least one plank includes a filling orifice with a removable cap to allow filling with ballast. Recesses at corners of the planks are configured to form a substantially horizontally oriented lobe on each corner of the planks, and adjacent planks are connected at right and left ends thereof by a clip extending into the corresponding recesses of the adjacent planks, and fastened to the lobes on the adjacent planks. At least one clip is fastened to the load bed.

Abstract: Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

Abstract: An electrical, circuit breaker protected, extension cord in-line tap, securement device for securing tandemly connected electrical extension cords. The securement device includes opposing proximal and distal open-ended hook members each having a hinged locking flap for receiving therein a looped end of the associated extension cord thereby preventing unintended separation of the extension cords. The hook members may comprise a back wall having a plurality of vertical ribs along at least a portion of the back wall. The vertical ribs may be configured to grippingly secure the extension cords. Embodiments of the in-line tap may also include a plurality of circuit breaker protected auxiliary electrical outlets on opposing sides for powering additional extension cords or electrical devices.

Abstract: Book definitions can be dynamically created based on content provided by a user. Such dynamic creation can include organization of user-supplied content into appropriate form, adjustment of book cover properties to match the user-supplied content, and verification that the user supplied content is appropriate for presentation in book form. Various interfaces can also be provided which allow users to generate a book definition based on a minimum of information.

Abstract: Instruments for performing percutaneous biopsy procedures are disclosed, which have advantageous features for improving functionality and performance over prior art devices. These instruments comprise two types, single-use devices, and multiple-use devices having active tissue capture capability. Improved features include the ability to retrieve and evaluate multiple tissue samples during a single insertion procedure, without physical handling of the samples, as well as constructional features, such as a molded tissue cassette housing, variant vacuum port embodiments suited for different tissue environments, and a method for backflushing the instrument to remove biological debris, among others.

Abstract: A biopsy system includes a biopsy device, a vacuum canister, a vacuum control module, and a plurality of tubes. A first tube is configured to provide an axial vacuum to the biopsy device, while a second tube is configured to provide a lateral vacuum. A third tube is configured to communicate atmospheric air to the second tube. A fourth tube is configured to communicate saline to the second tube. The vacuum canister is configured to collect fluids drawn through the first tube and the second tube. The canister has a lid with trenches formed in it for retaining the first, second, third, and fourth tubes. The lid also has engagement regions for selectively pinching each of the tubes against to prevent fluid communication through selected tubes. The canister can be removably inserted into the vacuum control module, which includes components for selectively pinching the tubes against the engagement regions.

Abstract: One version of this disclosure includes a system for assigning an elevator car to respond to a call signal wherein a controller is responsible for determining which elevator car will respond to a call signal. This version includes the controller receiving a hall call signal, receiving information regarding the elevator system, determining whether the call assignment can be made in view of a first rule associated with a banned call assignment, and eliminating the rule against banned call assignments when necessary to avoid saturation of the elevator system.

Abstract: Described is a method of supplying an active ingredient to a location beneath the outer layer of skin or into soft tissue which includes the steps of providing a polymer-containing liquid comprising an active ingredient; subjecting the liquid issuing from an outlet to an electric field to cause the liquid to form at least one electrically charged jet that breaks up to provide charged fiber fragments or fibrils containing an active ingredient, the fiber fragments or fibrils being capable of sticking onto the outer layer of skin or soft tissue to supply the active ingredient beneath the outer layer of skin or soft tissue; and contacting skin with the fiber fragments or fibrils.

Abstract: Consumable or dissolvable tablets are manufactured by supplying a liquid containing a biodissolvable carrier to an outlet; establishing an electric field between the outlet and a support surface to cause liquid issuing from the outlet to form at least one fiber or fibrils of the biodissolvable carrier which fiber or fibrils deposit(s) onto the surface to form a fiber web or mat; separating the web or mat into a plurality of individual tablets; and incorporating at least one active ingredient on or in the tablets.

Abstract: A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing system, is disclosed. According to a preferred embodiment, data as to a particular LAN user's schedule, as reflected in an electronic calendar application, is used to properly route calls via the automatic call routing system. Alternative embodiments providing for the scheduling of events in the electronic calendar as well as the dissemination of information through the communication system are also disclosed.