Abstract: Integration framework for enterprise content management systems, in which a request related to performing an operation associated with enterprise content management is received from a customer relationship management application. In response to the request, a standard user interface is provided and user input that is entered into the standard user interface and that requests performance of an enterprise content management operation is received. In response to the user input, a particular enterprise content management system to perform the enterprise content management operation is identified from among multiple, different enterprise content management systems and a particular connector component configured to interface with the particular enterprise content management system is selected from among multiple, different connector components.

Abstract: The invention concerns a method of electronically transmitting from a media distribution system to at least one distribution platform product data of a digital media product, the method involving: identifying, based on scheduling data (142), a first digital media product, and a first distribution platform to receive the first digital media product; based on a transmission type associated with the identified first distribution platform, performing one of: —loading product parts of the first digital media product from a product memory (140) to an output memory (154) and transmitting the first digital media product from the output memory to the first distribution platform; —providing a transmission path for the parts of the first digital media product directly from the product memory to the first distribution platform bypassing said output memory.

Abstract: The invention concerns a method of generating and electronically transmitting to at least one distribution platform a digital media product, the method involving: generating product parts of a first product based on a plurality of digital media files retrieved from a database (112), and storing the product parts in a product memory (140); transmitting the first product comprising the product parts to a first distribution platform; and determining, based on scheduling data, whether, after transmission to the first distribution platform one or more of the product parts is scheduled to be transmitted to another distribution platform, and if not, deleting the one or more product parts from the product memory.

Abstract: A computer based technique for providing a list of selectable computer solutions in a self-support environment. The technique includes sending a computer solution to the client computer in response to a request from the client computer for the computer solution from the list. The computer solution includes at least an automated solution.

Abstract: A reconfiguration manager is operable to reconfigure a repurposable recovery environment between a recovery environment for a production environment and a second environment different from the recovery environment. A storage system in the repurposable recovery environment periodically saves production information from the production environment while the repurposable recovery environment is operating as the second environment. The production information in the storage system is used to reconfigure the repurposable recovery environment from the second environment to the recovery environment.

Abstract: The system includes a comparison unit that identifies products in an initial assortment of products, a desired assortment of products and the performance metric for each product. The comparison unit compares the initial assortment of products and the desired assortment of products to determine kept products, added product and deleted products. The system includes an interaction unit simulating the interaction of the kept products, the added products and the deleted products based on the performance metric. The system generates simulation results identifying the interactions between the kept products, the added products and the deleted products.

Abstract: The invention provides automatically examines an Aerospace and Defense (A&D) company's financial data and evaluating factors affecting the company's value, and using this evaluation to assess the desirability of proposed changes in various stages of an A&D project. Specifically, the present invention evaluates changes in an A&D company's value through that company's profits and capital efficiency. The Program Profitability asset is a methodology and tool that helps teams quickly and systematically analyze high impact areas in the structure of a program to determine the key drivers of savings that are actionable for the client.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for improving business processes. In one aspect, a method includes defining, for a workstation, a metric that is a function of multiple process variables, providing, to a Lean practitioner candidate, information that suffices to allow the Lean practitioner candidate to determine outcomes of independently applying a same, pre-defined amount of Lean Six Sigma-related change to each of two or more of the process variables, and obtaining information that specifies the outcomes from the Lean practitioner candidate.

Abstract: A command filter module filters receives a plurality commands intended for receipt by devices interconnected within a utility grid. The command filter module may authorize the plurality of commands for execution by the respective devices based on predetermined set of command rules. Historical and real-time data may be implemented by the command filter module to perform an authorization decision for the plurality of commands. Authorized commands may be transmitted by the command filter module for receipt by the respective devices. The command filter module may generate rejection messages corresponding to unauthorized commands. The rejection messages may be transmitted to a source of an unauthorized command.

Abstract: In a remote technical support system, in response to a request for service, a user device receives an executable application from the technical support controller, which executable application is subsequently invoked at the user device. Additionally, the user device receives configuration information from the technical support controller. The executable application then performs technical support processing of the user device in accordance with the configuration information. The executable application can be configured, based on the configuration information, to engage in dynamic workflow, i.e., to make decisions about what activities to perform based on previous results. Because the configuration information can be selected according to the specific nature of the user device and/or the specific nature of the service request, the executable application can be tailored to best address the requesting end user's needs with minimal attention from a remote technician.

Abstract: Methods, computer-readable media, and apparatuses process data for delegating the approval and initiation of different types of transactions to delegates by a manager. The manager provides delegate configuration information so that a delegate is able to approve or initiate a transaction request during a specified time period. The transaction request may be escalated to a next level of approval when an escalation limit has not been reached. More than one delegate may be configured, where delegate configuration information is indicative that a first delegate is associated with a first transaction type and a second delegate is associated with a second transaction type. When a transaction request does not require approval by the manager during a designated time period, the transaction request may be automatically approved to initiate the transaction request. The manager may be notified when the initiator of the transaction request is a delegate of the manager.

Abstract: A system for forecasting a future cost estimate for a technology includes a cost receipt unit configured to receive a first cost point and a second cost point identifying a starting cost at a first time period and a midpoint cost at a second time period, and calculate a third cost point to express the first cost point and the second cost point in a range of zero to one. The system also includes a base curve unit configured to determine a base S-curve from the first cost point, the second cost point and the third cost point. The system includes a weighting unit configured to receive weightings of cost-reduction drivers. The system includes a base curve adjustment unit configured to adjust the base S-curve based on the weightings of the cost-reduction drivers to create an adjusted S-curve.

Abstract: A hierarchal view preserving relationships between data is generated by storing information related to sales and investment. The information includes dimensions and each of the dimensions includes a level and each of the levels is described by variables. Relationships between the variables are also stored. A request for a hierarchy is received. The requested hierarchy includes a set of dimensions from the stored dimensions, a level for each dimension in the set, and a sequence of the dimensions or levels in the hierarchy. A computer system calculates values for the variables in the levels for the requested hierarchy using the stored relationships that are applicable to the variables in the levels. A view of the hierarchy is generated and includes the calculated values. The view also includes the dimensions or levels of the requested hierarchy in the sequence specified for the requested hierarchy.

Abstract: A service management system includes data storage storing a hierarchy of a network in a user premises. The hierarchy includes virtual network layers and devices in each layer. The storage device also stores service profiles for services associated with levels in the hierarchy, and the levels include one or more of the virtual network layers. The system receives information for creating a service for a device in a layer. The information includes service functions and attributes. The system also stores a service profile for the service in the storage device, and the service profile includes the received information. The system determines whether to trigger the service based on the received data and information in the service profile.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for playing local device information over a telephone connection. In one aspect, a method includes selecting one or more data modules from among a collection of reusable data modules, the selected data modules collectively mapping to one or more requirements of a service level agreement report, and the selected data modules including tags that reference data stored in two or more data sources and further including instructions for processing the data; invoking the data modules; processing the data referenced by the tags using the instructions, responsive to invoking the data modules; and generating the SLA report in accordance with the requirements, using the processed data.

Abstract: An automated approach to defining the structure of an organization in terms of the desired skill sets associated with each organizational role, assessing each member of the organization according to demonstrated proficiency levels within each competency area associated with a given organizational role, and generating a gap report detailing discrepancies between desired proficiency levels and demonstrated proficiency levels of individual members of the organization. The approach can further include generating a plan based upon a comparison of the desired proficiency levels and the demonstrated proficiency levels and executing the plan.

Abstract: A warranty management data processing system, method, and computer program are provided for determining relationships of data associated with warranty claims. Warranty data for a plurality of products is received and stored, and warranty service providers file repair/replace warranty claims against the warranties for the corresponding products. The repair/replace warranty claims are processed and repair/replace claims data is generated. The stored warranty data and the repair/replace claims data are analyzed, and a graphical representation of a distribution of the repair/replace claims data for one of the warranty service providers is generated.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for automatically routing and managing human resource requests. A method includes receiving a work ticket including a ticket identification code, a request type, a submission date, and an employee identification code from a workforce management engine, the work ticket being associated with a human resource request submitted by an employee at a human resource portal; assigning a case identification code to the work ticket; associating a work flow with the case identification code, the work flow including a status condition, and at least one work flow task associated with a workflow task event; and transmitting an update to the workforce management engine, the transmitting triggered by the work flow task event.

Abstract: Methods, computer-readable media, and apparatuses for determining the status of a clinical database in order to characterize the quality of the database. The status may be based on the proportion of outstanding items in relation to relative milestones. A database rating index for a database is determined from risk factors, where the database rating index is indicative of a status of the clinical database and may be determined from risk factors, where each risk factor includes an issue parameter and a subject parameter, the issue parameter equals the number of occurrences for the corresponding issue, and the subject parameter corresponds to the number of patients associated with the issue parameter. The database rating index may be determined from one of a set of functions that depend on an issue health score and a subject health score.

Abstract: A system is described for providing a workforce planning tool. The system may include a memory, an interface, and a processor. The memory may store organizational information including the number of employees, a growth percentage over a period of time, net employee turnover over the period of time, and a hiring percentage over the period of time for each hire type used by the organization. The processor may receive the information and determine a talent gap consisting of a total number of hires required based on the number of employees, the growth percentage and the net employee turnover. The processor may determine a number of hires of each hire type based on the hiring percentage for each hire type and the total number of hires, and may transform the number of hires for each hire type into a hiring strategy. The processor may provide the hiring strategy to the user.