Abstract: A network real-time monitoring and control system includes several layers of components for generating a network traffic shaping control that is used to shaping network traffic flows for one or more network nodes. The layers of the network real-time monitoring and control system include a monitoring layer, an event control layer, a traffic shaping control layer, a reporting layer, and an administrative layer. The monitoring obtains network traffic indicator measurements and network node operational indicator measurements. The event control layer uses the indicator measurements to generate a network event identifier, and generates a request for a network traffic shaping control based on a correlation of the network event identifier with a network node status identifier. The request for the network traffic shaping control is communicated to the traffic shaping control layer to generate a network traffic shaping control.

Abstract: A data processing system generates a scorecard analysis that displays multiple scorecard windows, each directed to a specific different perspective on a particular business function. Each perspective may have at least one corresponding objective, and each objective may have at least one corresponding key performance indicator. Each scorecard may include drill down capability from a top level analysis to more detailed information on a perspective, objective, or key performance indicator.

Abstract: A control management system for managing voice-over-IP parameters includes a network traffic shaping control state model for a network traffic shaping control. The network traffic shaping control state model defines state sets that contain states. The state sets may include a pending state set, a running state set, a terminated state set, a finished state set, and a stopped state set. The network traffic shaping control state model also defines intra-state transitions, which are transitions within a state set, and inter-state transitions, which are transitions between state sets. The intra-state and inter-state transitions may be associated with a condition, and the network traffic shaping control changes state according to the intra-state or inter-state transition when the associated condition is satisfied. The associated condition may be satisfied when one or more network event identifiers are generated by the control management system.

Abstract: The present invention provides a system and process for creating an effective work schedule for a security checkpoint. The process includes the step of analyzing passenger flow to determine the coverage needed to sustain required service levels, generally through simulating the checkpoint to determine required staffing levels. Another step to optimize workforce levels and schedules is to create workforce schedules that are based on optimized person-hours and key variables. The schedule staffs as needed to achieve the required staffing levels and may consider numerous other factors, including acceptable ranges for shift lengths; a maximum number of start times; and a percentage of part-time or seasonal employees. In a particular embodiment, the schedule is formed by using linear programming to solve for a tour assignment matrix (defining a schedule) from a demand matrix representing the needed number of workers and a coefficient matrix representing the availability of workers.

Abstract: An enhanced network adapter framework, in which parameters are stored in a configuration table, the parameters being customized for a network and an application. A network adapter customized for the network and the application is instantiated based on invoking a generic network adapter which externally references the configuration table, and communication between the application and the network is effected using the instantiated network adapter.

Abstract: The present invention relates to an Internet enabled, interactive financial portfolio risk modeling system. The system operates online, in a collaborative computing environment between the user and the portfolio development system. The portfolio generating system models the user's personal investment parameters into a user profile in terms of the user risk tolerance level, user investment style and user bull/bear attitude. The system further calculates Value At Risk (VAR) values for the user. The system filters various securities based on their VAR and Beta values and present two list of filtered securities, with opposing Beta values, matching the user profile. The present invention enables the user to swap securities in and out of his existing portfolio and receive an analysis of the effect of the swap on his portfolio. The model also generates an ideal portfolio based on the user profile.

Abstract: Apparatuses, computer media, and methods for analyzing credit and tax form data and determining a collections treatment type to collect revenue. A collections model is constructed to determine a collections score that is based on raw credit data and tax form data and is indicative of a debtor's propensity to pay an owed amount. The collections model includes score bands, each score band being associated with a range of credit scores. A collections score is determined from a scoring expression that is associated with a score band and that typically includes a subset of available raw credit data and tax form data. A collections treatment type is determined from a collections score. Each treatment type corresponds to a treatment action that is directed to the debtor. A collections model is constructed from historical tax data, in which score bands and scoring expressions are constructed for the collections model.

Abstract: A web site accelerator system includes a web asset migrator storing web assets in a data repository according to categories specified in a predetermined schema. The system also includes a web asset configurer matching rules stored in the data repository with attributes associated with an online user. The rules each specify a condition and a web asset stored in the data repository to provide to the online visitor if the condition is satisfied. The system also includes a rules optimizer modifying the rules based on captured online behavior.

Abstract: A system for touchpoint content action customization at a current touchpoint to achieve a business objective includes a user touchpoint data capture unit and a content action optimization engine. The content action optimization engine is configured to select a plurality of candidate content actions for the current touchpoint based on content action metadata, to determine an observed percentage of success for an observed user behavior for each of the plurality of candidate content actions based on the user group to which the user belongs, and to determine a customized content action of the plurality of candidate content actions to implement at the current touchpoint to achieve the business objective that has the highest observed percentage of success.

Abstract: A mechanism eliminates the number of times a user must login to individual services after initially logging into a computer system. A user only logs once into a computer system, and subsequent login requests by multiple services are handled automatically and transparently by the system. In one implementation, a user need only present a card to a card reader and enter a PIN, and the user is logged-in after presenting the card and a valid PIN. The system generates a token that is valid for this particular login session of the user, and when the user accesses a permissioned service, the system automatically logs-in the user to the application using the token. The system can perform the automatic login the user to a variety of applications including legacy applications, web-enabled applications, and commercial, off-the-shelf applications.

Abstract: A system is disclosed that provides a goal based learning system utilizing a rule based expert training system to provide a cognitive educational experience. The system provides the user with a simulated environment that presents a business opportunity to understand and solve optimally. Mistakes are noted and remedial educational material presented dynamically to build the necessary skills that a user requires for success in the business endeavor. Multiple “correct” answers are integrated into the learning system to allow individualized learning experiences in which navigation through the system is at a pace controlled by the learner. A robust business model provides support for realistic activities and allows a user to experience real world consequences for their actions and decisions and entails realtime decision-making and synthesis of the educational material. The system includes tools for analysis, logging and display of regression analysis information for a presentation as it is presented.

Abstract: Methods and systems for providing information to mass localized mobile users over a limited bandwidth are described. Short text messaging system messages, e.g., SMS, may be used to transmit coded data between mobile terminals and content providers, while a client application resident on each mobile terminal can decode the messages received from a content provider and display information in human-understandable formats on the display screen of the mobile terminal. The client application can also encode messages to send to the content provider to request specified information on demand. Users can also specify criteria that, when met, the content provider automatically sends an encoded SMS message to the user's mobile terminal with the requested information, provided the user has prepaid to receive SMS messages.

Abstract: A document to be segmented is converted into a common representation format, if necessary. Parsing of the document results in a document model that is analyzed based on at least one structure-dependent function to identify segments within the document. In one embodiment, the structure-dependent function may comprise a template, or a best-fit template of a plurality of templates, used for comparison with the document model. In other embodiments, the structure-dependent function may comprise table of contents information, font properties within the document model and/or an average segment size determined according to previously identified segments in one or more additional documents that are related to the document under consideration. Semantic-content dependent functions may be applied to further refine the analysis by identifying sub-segments within the extracted segments, or by identifying segments that may be properly merged according to the similarity of their respective semantic content.

Abstract: In a method for estimating a complexity of a computing job, selected data objects relevant to a data repository are retrieved. In addition, points are assigned to multiple elements of the selected data objects according to a predefined schedule and scores for the selected data objects are calculated by applying a mathematical function to the multiple elements and complexities of the data objects are estimated based upon the calculated scores and the predefined schedule. In addition, a complexity of the computing job is estimated based upon the estimated complexities of the data objects and the estimated complexity of the computing job is stored.

Abstract: An auction result prediction system predicts auction results. The system may determine item, seller, or auction characteristics from prior or pending auctions. The system also obtains item characteristics of an item for which a result prediction is sought, either by a buyer or by a seller. A price predictor in the system accepts the auction and item characteristics and predicts an auction result based on the characteristics. The system also determines insurance parameters for insuring online auctions, and the insurance parameters may be based on predicted auction results. An insurance policy reflecting the insurance parameters may be offered to an online auction buyer, seller, or other market participant. The insurance policy may insure, for example, that an item for sale will obtain at least a price specified by the insurance policy.

Abstract: A mobile collection application is disclosed that is capable of providing collection data to a field agent on a wireless pocket PC. A collection case inventory module is used to generate a list of collection cases on the wireless pocket PC. The field agent may view a detailed report of collection cases that are contained in the list of collection cases. A payment plan component is also provided that allows the field agent to work out a payment plan with the debtor. The mobile collection application is also capable of allowing field agents to register transient taxpayers for the purpose of collecting sales and use taxes.

Abstract: A tax transaction system, and combined sale and tax transaction systems, are disclosed for use in electronic commerce for the deduction of a tax, which may be a sales tax, value-added tax, or any tax on income related to a transaction or taxing event. A trusted third party server system (300, 1060) may be provided which handles the calculation and/or deduction of a tax, e.g. related to a transaction of the sale of a good or service from a seller (200) to a buyer (100), on behalf of the seller, and which further provides for the remission of the tax to a tax collection agency (500, 1090), and which may perform the entire sale and tax transaction by proxy on behalf of the seller. Software modules (1070) including objects which embody instruction code and data structures to enable integral tax calculation and collection solutions, including multi-jurisdictional tax calculation, remission and reporting, and even real time tax collection at point of sale, are provided.

Abstract: A knowledge transfer system is described for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location. The knowledge transfer system includes a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers and program code and associated data defining role-specific portals for individual expert workers and apprentice workers. The program code is configured to access the memory system for storage and retrieval of data associated with the role-specific portals. The knowledge transfer system further includes program code which defines one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers and a multi-media knowledge repository which is configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process.

Abstract: A telecommunications messaging architecture efficiently routes messages to the appropriate support systems which process the messages. The messaging architecture is a partially merged architecture in which selected previously independent processing systems (e.g., customer relationship management systems) have been merged. Despite the partially merged architecture, a routing system flexibly routes messages between the merged systems and the appropriate supporting systems. The supporting systems may multiple independent billing systems which have not been merged, for example.

Abstract: A reverse rating system determines the duration for which a phone call or other transaction may continue, given an account balance on a pre-paid customer account. The duration may take into consideration multiple time bands, applicable discounts, rating plans and other characteristics of the customer account and telecommunications service. The telecommunications service provider may employ the duration information to determine when to disconnect an ongoing transaction. As a result, the telecommunications service provider avoids substantial revenue loses from continuing to allow a pre-paid customer to continue their transaction longer than their account balance will support.