Abstract: A productivity measuring, modeling and illustrating system receives input data pertaining to the productivity of an organization to generate various productivity views using a productivity maturity model. The productivity maturity model is based on suggested actions for increasing the productivity which are received in the input data. The productivity maturity model computes various productivity gains and provides productivity levels for the productivity levers associated with the organization. Various productivity views generated to display the productivity information include a summary view that displays the productivity gains and productivity levels using different filters.

Abstract: A system maintains, generates, and manages layouts that map resources to control states of a robotic apparatus. The system may receive system control queries and produce search results and contextual information in response. The system may reference the system control queries against the layouts to determine the search results and contextual information. The contextual information may include operator-interactive tools that may be used to control the robotic apparatus. To control the apparatus, the system may generate control state update messages responsive to the operator interactions. The control state update messages may be sent to a control interface of the robotic device. The robotic device may execute an action responsive the receipt of the control state update message.

Abstract: Systems and methods for distributed control and energy management of one or more communities of energy-consuming units may include aggregation of consumption data from units, and determining per-unit electricity consumption based thereon, including consumption of backup power provided by a community during periods of time of poor quality (brownouts) or blackouts of a utility. A system may calculate and assess to respective units per-unit costs for such backup power. A system may also issue a command or alert to units to carry out one or both of community electricity usage objectives and electricity quotas required by the utility, which may be determined through execution of rules.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for allocating resources to processes based on security risk. The methods include actions of receiving a request from a process executing on a system for an allocation of resources and identifying other processes executing on the system. Additional actions include determining, for each of the processes, a risk score that reflects a likelihood that the process is a malicious process and determining a resource allocation priority based on the risk scores of each of the processes. Further actions include allocating resources to the processes based on the resource allocation priority.

Abstract: The present disclosure describes making a payment transaction between a customer and a merchant using a payment card of the customer including: transmitting details of the payment transaction from a mobile device to a remote server; capturing at least one image of the payment card using the mobile device of the merchant; transmitting the at least one image of the payment card to the remote server; identifying, by the remote server, the merchant and the payment card captured in the at least one image; and implementing the payment transaction between bank accounts of the customer and the merchant.

Abstract: A device may receive sensor data from a sensor device located on a particular farm. The device may identify an alert, associated with the particular farm, based on the sensor data and using a model. The model may be created based on imagery data and numeric data relating to a group of farms. The device may determine, using the model, a recommended course of action to address the alert, and provide, to a user device associated with the particular farm, the recommended course of action.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for analyzing threat intelligence information. One of the methods includes receiving by a threat information server, threat intelligence information from one or more intelligence feeds and generating one or more identified security threats, identifying a compromise by a management process orchestration server and retrieving information from the threat information server and identifying one or more actions to be performed, determining by an indicator analytics processor, a composite credibility based on the actions, and determining one or more components for profiling and determining indicators of compromise for each component, and communicating the indicators of compromise to the management process orchestration server.

Abstract: A development platform system is disclosed that provides a development platform configured to create new and modified web-based applications. The development platform may be configured to search for and select a design layout template from available design layout templates stored on a database library. The development platform may further be configured to search for and select a data visualization template from available data visualization templates stored on a database library. The development platform may further be configured to generate a data visualization modification interface and accept a client device customization input to modify attributes of a data visualization. Templates that are modified by the development platform may be stored for subsequent look-up on a database library according to metadata describing attributes of the templates.

Abstract: New functions for a contact center system include: testing user's comprehension of informational messages; capturing insight users having a KPI score above a threshold by having those users submit information on why they perform well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application and reference material that's context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact ce

Abstract: A system includes circuitry for rewriting blockchains in a non-tamper-evident or tamper-evident operation using a key secret held by a trusted party. The blockchains may include a series of blocks secured by multiple integrity codes that may prevent non-tamper-evident rewrites by non-trusted parties that are not in possession of the key secret. In some cases, the key may allow valid but tamper-evident rewrites of the blockchain by trusted entities. Further, in some implementations, tamper-evident rewrites may be converted to non-tamper-evident rewrites through multiple-party ratification.

Abstract: The difference between estimated costs predicted for performing a first workscope and actual costs for performing the first workscope is determined. The model used to generate the estimated costs is adjusted to compensate for the difference, resulting in an improved model. Before beginning a second scope of work that is comparable to the first workscope, the improved model is used to predict estimated costs and a price for the second workscope. The estimated costs for the second workscope include predicted productivity gains. The price for the second workscope can be reduced relative to the price for the first workscope as a result of the improved model and the predicted productivity gains.

Abstract: The social in line consumer interaction launch pad is a digital commerce service that integrates into digital social forums that allows users (e.g., consumers) to perform commerce functions within a social conversation (e.g., interaction) without leaving the social forums. The launch pad automatically determines whether the conversation is about a company, brand, product and/or service, and converts text entered during the conversation into a ‘hypertext link-mouse over-launch pad’ for users to view and respond to services related to the brand, product and/or service based context. The launch pad is implemented through alliances with social forum service providers and/or a web browser plug-in to tag input (e.g., free form text) within reviews, comments, and unstructured data, selectable to initiate an interaction and/or transaction with the company of the brand and/or product. The launch pad determines the content to provide based on context information and demographics of the author and/or recipient.

Abstract: The present disclosure concerns a method of identifying a biometric record of an individual in a database comprising a plurality of biometric records, each record comprising at least one reference biometric sample, the method comprising: receiving, by a biometric identification unit (202), an input biometric sample with associated source information; selecting, by the biometric identification unit using a reference table (210), and based on said source information a matching process; and applying by said biometric identification unit said selected matching process to at least some of said biometric records of said database to determine whether said input biometric sample matches a reference biometric sample of one of said biometric records.

Abstract: A system for providing location-based services to a mobile device regularly determines the location of the mobile device. Using the location of the device, the system queries a database of virtual geographic regions to determine if the location of the mobile device falls within one or more of the virtual geographic regions. The virtual geographic regions correspond to service entities that have purchased, rented, leased, or otherwise acquired the virtual geographic regions. The virtual geographic regions cover a certain area of a map. If the mobile device is within a virtual geographic region, the system notifies the mobile device. A location-based services application installed on the mobile device launches an applet for the entity that acquired the virtual geographic region within which the mobile device is located.

Abstract: A system includes circuitry for rewriting blockchains in a non-tamper-evident or tamper-evident operation using a key secret held in portions by multiple individually untrusted parties. The blockchains may include a series of blocks secured by integrity codes that may prevent non-tamper-evident rewrites by non-trusted parties that are not in possession of the key secret or individually-untrusted parties in possession of only a portion of the key secret. In some cases, multiple individually-untrusted parties may combine their portions into the key secret. As a group, the multiple individually-untrusted parties may perform non-tamper-evident operation with respect to at least one integrity code within the blockchain.

Abstract: The present application relates to set top boxes and relates to the inclusion of a diagnostic function in the set top box which may be activated remotely or respond internally to the detection of faults or changes in status. The diagnostic function may emulate key presses from an infrared remote control to perform a test.

Abstract: An electronic control unit (ECU) is tested by an automated D-bus testing tool in a first device. The test tool establishes one or more secure shells between the first device and the ECU. The tool reads test input data from an Excel input file. The ECU comprises a software stack including a test client, a Bluetooth middle layer and a hardware abstraction layer, that communicate internally relative to the ECU, via a D-bus. The test tool sends function calls and parameters via the secure shells to the ECU to test execution of Bluetooth functions and/or Bluetooth profiles. The function calls enable simulation of a human machine interface by the test client. The tool monitors API call returns and logs D-bus communications via the one or more secure shells. The test tool outputs test verdict information and/or D-bus communication logs as text in an Excel file.

Abstract: Examples of the disclosure project resource demand. In some examples, a first factor that corresponds to a task and/or a resource is identified. The first factor is associated with one or more scenarios. A model associated with the scenarios is generated. The model includes the first factor. The model is used to generate a projection associated with an expected resource demand for a first scenario. The projection is compared with historical data associated with an actual resource demand for the first scenario to determine a variance between the projection and the historical data. Based on the variance, a second factor that does not directly correspond to the task and/or the resource is generated. The second factor is configured to increase an accuracy of the model. Aspects of the disclosure enable the model to be generated, maintained, and/or updated in a calculated and systematic manner for increased performance.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for categorizing a process using crowdsourcing are described. The methods include the action of receiving data indicating resources allocated upon execution of each of one or more processes. The methods further include the action of receiving data indicating a configuration of the client device. The methods further include receiving data indicating a user selection whether to execute each of the one or more processes. The methods further include the action of determining a risk score that reflects a likelihood that the process is a malicious process. The methods further include the action of identifying a particular process. The methods further include the action of performing additional processing on the particular process. The methods further include the action of determining an updated risk score for the particular process.

Abstract: According to some possible implementations, a device may obtain information related to multi-user content. The multi-user content may facilitate an interaction between users of different user devices. The device may store the multi-user content in local storage. The device may receive a request to establish connections with two or more user devices. The request may include connection information that is available from a display that is located at a location. The device, and the two or more user devices, may be located at the location. The location may include an area with no Internet connectivity or limited Internet connectivity. The device may establish the connections with the two or more user devices based on the connection information and via a local area network. The device may provide the multi-user content to the two or more user devices via the connections.