Abstract: A method for predicting changes in customer demand is provided. The method comprises collecting subscription data for a number of customers at specified time intervals, wherein each customer is subscribed to one of a number of defined bundles of services. Any changes in customer bundle subscriptions during a given time interval are determined along with metrics for defined customer tasks for subscribed services during the given time interval. Multimodal multi-task learning is used to simultaneously model both bundle subscription change events and time-to-event for each bundle subscription change. Using the modeling, types and timing of changes in customer bundle subscriptions are predicted based on customer service activities.

Abstract: Systems, methods, and computer-readable storage media for building knowledge graphs which map the aspects of entities, then transforming the graphs into vectors for a similarity comparison. The resulting vectors can be used to identify skills and competencies of individuals, which the system uses to compare those individuals to others. The system can then quantify who would make for a good replacement for a given individual and make an associated recommendation.

Abstract: A computer-implemented method, system, and computer program product for configuring a pay statement. An input area is presented for a user to enter settings defining how the pay statement is to be configured. The settings are received from the user. A preview of the pay statement is displayed in a preview area based on the settings. The preview provides a visual representation of how the pay statement will appear for the settings. The user may modify the settings until the preview appears as desired by the user.

Abstract: A method for error management is provided. The method comprises receiving a message call request regarding an error event generated by a software application. The message call request comprises a message ID associated with an error type. In response to the call request a message cache is searched for the message ID. If the ID is in the cache, an error message associated with the ID is returned. The error message provides a description of the error and suggested remedial action. If the message ID is not in the cache, the error message is fetched from a message repository that contains error messages corresponding to respective message IDs. The fetched error message is loaded into the cache and returned. Message call request data is stored in a metrics repository. The message call request data comprises frequency metrics that describe how often the message ID is received.

Abstract: An illustrative embodiment provides a computer-implemented method, computer system, and computer program product for identifying potential client chum. Client profile information is aggregated for a set of clients. Tax services data related to providing tax services for the set of clients is aggregated. A number of former clients who have terminated the tax services is modeled according to the client profile information and the tax services data. The client profile information and the tax services data for a number of current clients who have not terminated the tax services is compared to the modeled number of former clients. A number of at-risk clients is identified from among the number of current clients based on dissimilarities between the current clients and the former clients. The number of at-risk clients are displayed on a graphical user interface.

Abstract: A method, computer system, and computer program product are provided for managing reports. A subset of data fields is identified for inclusion in a new report. An intent of the new report is determined based on the subset of data fields. The intent is determined using a set of machine learning models trained from a set of existing reports and a taxonomy of human capital management (HCM) information. Based on the intent determined by the artificial intelligence system, a set of additional fields is predicted for the new report. The set of the additional fields is displayed in a graphical user interface on a display system.

Abstract: Systems, methods, and computer-readable storage media for recommending computational commands based on a weighted, ranked hierarchical graph. The system converts a map of intended user actions to canonical actions (commands) into a graph representation. Then, via a chatbot algorithm, the system receives an initial intent as a request by a user of the chatbot algorithm. Based on the popularity of alternative canonical actions, the system makes recommendations of alternative actions which are similar to the initial intent provided by the user.

Abstract: A system, method implemented on a computer system, and computer program product for managing properties of software to be deployed for running on an operations system. A user interface prompts an operator to input, property information to define Properties of the software. The property information for the properties of the software input by the operator is stored in a properties database. Property information for properties of the software that is stored in the properties database may be displayed on the user interface and changed by the operator. The property information for the properties of the software that is stored in the properties database may be used to deploy the software to the operations system.

Abstract: A method of sparse intent clustering is provided. The method comprises identifying features in a number of electronic user reports created by a user and contained in a database, wherein the features include a title and description. The features of each user report are encoded into a binary vector. The binary vector for each user report is fed into an autoencoder neural network that creates a N-dimensional vector representing the user report. The float vectors representing the user reports are projected into a N-dimensional space. The float vectors are clustered according to cosine similarities, wherein each vector cluster represents an intent of the user in creating the reports. The intent of each vector cluster is then labeled.

Abstract: A method for predicting customer churn includes receiving a graph data structure storing data associated with activity of a user, the graph data structure having multiple nodes, including a user input node associated with the user. The method includes updating at least the user input node with a vector representation of a received user input, and using historical user input, training a sentiment model to classify user input according to one of multiple sentiments. The method includes using the trained sentiment model to classify the received user input as a particular sentiment, and adding to the graph data structure a sentiment node that is associated with the particular sentiment and that is connected to the user input node. The method includes, using the graph data structure, training a churn model to estimate customer churn probability, and using the trained churned model to estimate a particular churn probability for the user.

Abstract: Asynchronous messaging on an instant messaging system is provided. The method comprises receiving an instant message from a send addressed to a recipient on the instant messaging system and determining a current user status of the recipient. Responsive to a determination the recipient is currently available, the instant messaging system sends the instant message to the recipient in real time. Responsive to a determination the recipient is currently unavailable, the instant messaging system, according to sender preferences, sends the instant message to the recipient via an alternative communication system or stores the instant message in a queue until triggered to send the instant message when the current user status of the recipient changes to available.

Abstract: The present disclosure relates generally to computer systems and, more particularly, to a cache refresh system and related processes and methods of use. The method of refreshing data in cache memory includes: setting, by a computer system, a refresh indicator to “true”; refreshing data in the cache memory, by the computer system, upon a determination that the refresh indicator is set to “true”; and setting, by the computer system, the refresh indicator to “false” after the refreshing of the cache memory.

Abstract: Data replication between databases is provided. The method comprises receiving, through an API integrated into a data replication tool, a request from a system of record (SoR) application for a replication setup and initialization. A number of data instances are imported through the API from a source database associated with the SoR. A manager engine integrated into the data replication tool initiates a separate replication process for each data instance. The manager engine is configured to support multiple data instances on a single virtual machine instance. If a difference between a data description language (DDL) of the replicated data instances and a DDL of a target database is detected, the DDL of the replicated data instances is automatically changed to the DDL of the target database. The replicated data instances are then exported to the target database.

Abstract: A method, computer system, and computer program manage revisions in a document. The document is displayed in a graphical user interface. The document comprises a structured data object composed from a set of tiles, wherein each tile corresponds to one or more data nodes. The tiles are composable according to a domain-specific language of an integrated development environment. One or more revisions to the structured data object are received in sequence. The revisions to each data node of the set of tiles composing the structured data object are independently managed, enabling each revision to be independently reverted to a prior state irrespective of the sequence and revisions to other data nodes of the set of tiles and without reverting the other data nodes of the structured data object to their prior state.