Abstract: A system, method, and computer program product are provided for transmitting network communications at a point in time automatically determined based on communication rates. In use, a communication to be transmitted over a network is identified, utilizing a device. Additionally, a point in time at which to transmit the communication over the network is automatically determined by the device, utilizing at least one rate for the communication. Further, transmission of the communication over the network is initiated at the determined point in time, utilizing the device.

Abstract: A system, method, and computer program product are provided for determining a network for a user. In use, a network-related event associated with a user is identified. Additionally, a score is calculated for the user, in response to the identification of the event. Further, a network is determined for the user, based on the score.

Abstract: A system, method, and computer program product are provided for identification of common root causes with sequential patterns. In use, a plurality of customer event sequences are identified. Additionally, the plurality of customer event sequences are grouped into a hierarchical framework of patterns. Further, a root-cause analysis (RCA) is performed for the customer event sequences utilizing the hierarchical framework of patterns.

Abstract: A flexible, modifiable, and sophisticated rules processing engine includes a user interface through which customers may design and modify a wide range of rules. The customer may thereby setup rules that determine any action, template, or other resultant appropriate to or for their input data. Consequently, the customer may develop sophisticated processing patterns tailored to their own input data, without the time and expense associated with obtaining a custom solution from a software vendor.

Abstract: A system, method, and computer program product are provided for aggregating fragments of data objects from a plurality of devices. In use, a first data fragment associated with a first data object to be migrated from at least one first device associated with a legacy code to a second device associated with a target code is received, the first data fragment including at least a first portion of the first data object. Additionally, it is determined that the first data fragment is one of a plurality of data fragments that comprise the first data object. In response to determining that the first data fragment is one of a plurality of data fragments that comprise the first data object, the first data fragment is stored in a memory. Further, the memory is monitored to determine whether all of the plurality of data fragments that comprise the first data object are present in the memory.

Abstract: A system, method, and computer program product are provided for generating mobile subscriber network experience indicators based on geo-located events. In use, one or more call trace logs are received including protocol flow information between User Equipment and one or more network elements associated with a network. Additionally, one or more call detail records are generated utilizing the one or more call trace logs, each of the one or more call detail records including an associated international mobile subscriber identity (IMSI). Further, the one or more call detail records are geo-tagged with location information associated with the one or more call trace logs.

Abstract: A system, method, and computer program product are provided for automatically creating and submitting defect information associated with defects identified during a software development lifecycle to a defect tracking system. In use, creation of a defect ticket is initiated for an identified defect for submission to a defect tracking system, the identified defect being identified during a software development life cycle. Additionally, a list of potential originating teams from which the identified defect was potentially identified is presented, the list of potential originating teams being presented in a user selectable format. Further, a list of teams in which to assign the identified defect is presented, the list of teams in which to assign the identified defect being presented in a user selectable format. Furthermore, a user selected originating team and a user selected team in which to assign the identified defect is identified.

Abstract: A system, method, and computer program product are provided for receiving device instructions from one user to be overlaid on an image or video of the device for another user. In use, at least one of an image and video of a device is received from a first user via a network. Additionally, at least one instruction for the device is received from a second user, in response to the receipt of the at least one of the image and video of the device. Furthermore, the at least one instruction is provided to the first user for display as an overlay to the at least one of the image and video of the device.

Abstract: A system, method, and computer program product are provided for monitoring testing progress of a software testing project utilizing a data-warehouse architecture. In use, at least one current software testing project is monitored. Current information such as defect information and test case information associated with the at least one current software testing project are received. Additionally, test planning information associated with the at least one current software testing project is received, the test planning information including test plans for the at least one current software testing project. In addition, overall project planning information is received, including performance metrics associated with the at least one current software testing project.

Abstract: A system, method, and computer program product are provided for processing a charge for a telecommunication. In use, a telecommunication from a service subscriber to a recipient is received. Additionally, it is determined whether both the service subscriber and the recipient are included within one or more billing groups. Further, a charge for the telecommunication is processed, based on the determining.

Abstract: A system, method, and computer program product are provided for determining a profile for an external network user. In use, a plurality of communications between each of a plurality of home users located in a home network and an external user located in an external network is identified. Additionally, a profile is determined for the external user, utilizing the plurality of communications. Further, one or more actions are performed, utilizing the profile for the external user.

Abstract: A system, method, and computer program product are provided for personalizing content for a user based on a size of a working vocabulary of the user. In use, text is identified from content that is one of consumed and output by a user. Additionally, a size of a working vocabulary of the user is identified using the text. Further, the content is personalized based on the size of the working vocabulary of the user.

Abstract: A system, method, and computer program are provided for combining results of event processing received from a plurality of servers. In use, an event is sent to a plurality of servers. Further, a result of processing of the event is received from each of the servers. In addition, the results received from the plurality of servers are combined.

Abstract: A system, method, and computer program product are provided for communication channel-independent business flow management. In use, input associated with a communication is received over a communication channel. Additionally, a communication channel-independent business flow is initiated in response to the input. Furthermore, the input is provided to a communication channel-specific backend system, using the communication channel-independent business flow.

Abstract: A system, method, and computer program product are provided for generating channel specific heuristics. In use, at least one channel filter including a characteristic associated with a communications channel is identified. Additionally, the at least one channel filter is applied to at least one design heuristic. Furthermore, at least one channel specific heuristic is generated based on the application of the at least one channel filter to the at least one design heuristic.

Abstract: A system, method, and computer program product are provided for providing guaranteed quality of service. In use, a request for a guaranteed quality of service (QoS) during a predefined period is received from a user. Additionally, the guaranteed quality of service (QoS) is provided to the user during the predefined period.

Abstract: A system, method, and computer program are provided for using speech recognition to assist call center interactions with a caller. In operation, utterances are received between a caller and an agent. Additionally, speech recognition is performed on the utterances utilizing a context of the utterances. Furthermore, an interaction with the caller is assisted utilizing the speech recognition.

Abstract: A system, method, and computer program product are provided for managing user access credentials in a computer network. In use, a Security Asset Repository (SAR) is maintained on a first computer connected to a network, the SAR being operable for storing user access credentials to resources on the network. Additionally, a first program residing on a second computer connected to the network is executed by a user, the user having first user access credentials for accessing the second computer. Responsive to executing of the first program, the SAR is accessed by the first program, by employing second user access credentials provided to the first program by the user. Responsive to accessing the SAR by the first program, the first program retrieves third user access credentials from the SAR, the third user access credentials being operable for accessing the SAR by a third computer.

Abstract: A single object system, method, and computer program product are provided for storing information associated with user interactions with a good or service. In use, a plurality of user interactions with one of a good and a service are received via a graphical user interface. Furthermore, information associated with the user interactions is stored in a single object.

Abstract: Data-driven rules are eliminated from an application, and replaced with goal-driven rules that formally and completely characterize high-level business concepts, while enabling the resulting goal-driven rules to be executed eagerly using a forward chaining rule engine in a way that preserves the data-driven behavior of the original rules. A computer-implemented method for executing business rules provides a unified rule that encapsulates a goal-oriented rule with triggering information selected from dependencies of the goal-oriented rule. The unified rule may be eagerly executed in response to changes in data specified by the dependencies, or lazily executed in response to a request for the value computed by the rule.