Abstract: Described herein is a computer implemented method for maintaining a configurable project hierarchy. The method comprises creating a new hierarchy level data record and storing the new hierarchy level data record in a data store. The method further comprises receiving a request to associate a particular issue type with the new hierarchy level and, in response, creating a new hierarchy/issue type association data record including an identifier of the particular issue type and an identifier of the new hierarchy level identifier.

Abstract: Computer-implemented methods and systems for integrating computer applications are disclosed. One method includes querying a primary computer application for current state of a newly created object; receiving the current state of the object, and generating object data for a secondary computer application based on the current state of the object. The method further includes communicating an object creation request to a secondary computer application, the object creation request including the generated object data, receiving a secondary computer application object identifier from the secondary computer application upon creation of the object at the secondary computer application, and communicating the secondary computer application object identifier to the primary computer application for storing in a record of the object created at the primary computer application.

Abstract: Techniques for identifying similarity between a primary content item and candidate content items are disclosed. The techniques include receiving a similarity request from a client device, the similarity request including contextual data about a primary content item; determining a vector number for the primary content item using the contextual data; identifying candidate content items based on the contextual data; retrieving vector numbers for the identified candidate content items; computing a distance between the vector number of the primary content item and the vector number of each of the candidate content items; ranking the candidate content items based on their computed distance from the primary content item; and selecting at least a subset of the ranked candidate content items as similar content items and communicating the selected subset of the ranked candidate content items to the client device for display on a display of the client device.

Abstract: Methods, apparatuses, or computer program products are disclosed providing for the dynamic data classification of data objects. Examples enable prediction of candidate data classification labels for data objects associated with one or more applications, services, or computing devices. Examples enable the assignment of one or more data classification labels to a data object for transmission to one or more computing devices. Examples enable the interactive and progressive application of machine learning techniques to data classification systems to assign data classification labels with probable certainty. Examples enable the tracking, monitoring, storage, sorting, and retrieval of labeled data objects. Examples provide for access control configuration of services to restrict or allow access to data objects based on data classifications and other service parameters.

Abstract: Systems and methods for using dynamic actionable notifications are disclosed. The method includes: receiving, at a client device, a dynamic actionable notification associated with an event at a remote server, the dynamic actionable notification including one or more action items associated with the event; detecting user interaction with the dynamic actionable notification; retrieving current status of the one or more action items from the remote server; displaying one or more actionable graphical elements in a user interface of the dynamic actionable notification based on the retrieved current status of the one or more action items.

Abstract: Described herein is a computer implemented method comprising: receiving, at a collaboration system, a page view request from a user device, the page review request being in respect of a page; identifying a content item link in the page for which a preview should be generated; generating a preview generation request for the user device to generate a preview in respect of the identified content item by a preview generation application installed on the user device; receiving, by the collaboration system, the preview generated by the preview generation application installed on the user device; and storing, by the collaboration system, the preview.

Abstract: Systems and methods provide techniques for illumination-based user authentication. In one embodiments, a method includes at least operations configured to receive a user authentication request for a computing device, and in response to receiving the user authentication request, cause a display device of the computing device to display a display pattern during a first time period; determine, based on image sensor data received from an image sensor device of the computing device, a responsive facial state during the first time period; determine a responsive correlation score for the display pattern and the responsive facial state, wherein the reflective correlation score is an estimated likelihood that that the responsive facial state indicates an authenticated end-user observing the display pattern; and determine whether to grant the user authentication request based on one or more authentication indicators, wherein the one or more authentication indicators comprise the responsive correlation score.

Abstract: Described herein is a computer implemented method. The method comprises receiving, by an issue tracking system, a deployment update from a deployment system which includes deployment information in respect of one or more issues maintained by the issue tracking system. The method further comprises associating one or more issues maintained by the issue tracking system with deployment information by identifying the one or more issues to which the deployment information in the deployment update relates, extracting the deployment information from the deployment update, and associating the deployment information with each of the identified issues.

Abstract: An issue tracking system configured to determine whether an issue request submitted by a user of the issue tracking system can, or should, be subdivided into two or more issue requests. In some implementations, the issue tracking system is configured to extract a content item of the issue request (e.g., title, description, and the like) in order to perform a semantic and/or syntactic analysis of that content item. Upon determining that the content item includes two or more clauses linked by a coordinating, subordinating, or correlative conjunction, the system can provide a recommendation to the user to submit discrete two or more issue requests, each one of which corresponds to a single linked clause of the content item.

Abstract: Systems and methods for determining the priority of a set of reports available to a user. The method comprising determining, by a reporting application, a set of reports available to a user, each report including one or more metrics. The method further comprising obtaining metric data associated with each of the set of reports available to the user, accessing one or more priority calculation parameters for each report in the set of reports, calculating a priority value of each report of the set of reports based on the metric data and the priority calculation parameters for each report, and determining one or more high priority reports based on the priority value of each report of the set of reports.

Abstract: In an embodiment, an image reception system is communicatively coupled to an image analysis system and is configured to receive a digital image and analyze the pixels of the digital image to determine one or more regions in the digital image. For each region in the one or more regions in the digital image, the image analysis system recognizes the content in the region. A document creation system communicatively coupled to the image analysis system is configured to create a digital document based on the recognized content for the one or more regions. In some embodiments, the image analysis system is further configured to analyze the digital image to detect one or more of the following: region markers, tables, headers.

Abstract: Embodiments include a computer implemented method for automatically identifying an issue from a help message received via a chat interface and generating a response for responding to the help message. The method can include receiving one or more response templates that each include a reference to a resource associated with a help topic. The method can also include receiving, from a second user, a help request via the chat interface of a help channel. In response to receiving the help request the method can include parsing the help request to identify a help topic, generating a help desk ticket associated with the help request and generating a response message that includes an information resource associated with the help topic, and sending the response message to the user. In response to the user viewing the information resource and selecting a user interface element, the method can include automatically closing the help desk ticket.

Abstract: The techniques herein include an inquiry controller determining whether timing criteria have been met for sending an inquiry to a particular user account. In response to determining that the timing criteria for sending an inquiry to the particular user account is satisfied, the inquiry is sent to and received by a particular user device associated with the particular user account. When a response is received, a response analyzer analyzes it and selects a first follow-up action, with associated first digital content, for the system to perform for the particular user account based on the analysis. The chosen action may include automatically creating a calendar item in a digital calendar associated with the user account, updating a digital task list for the user account, generating and transmitting a second inquiry to the particular user device, and the like. The follow-up action is then performed.

Abstract: Methods and computer-readable medium for improved caching are disclosed. The method includes receiving, at a server node, a first data request including an identifier of a requested data entry; performing a lookup in the in-process cache for data corresponding to the identifier; upon determining that data corresponding to the identifier is missing in the in-process cache, invoking a cache loader module configured to: communicate a second data request for the identifier to a shared cache; receive a response from the shared cache; upon determining that data for the identifier was not returned in the response, communicate a third data request for the identifier to a main data store; receive data for the identifier from the main data store; and add the data for the identifier received from the main data store in the in-process cache; and communicating the data for the identifier of the data entry to a requesting system.

Abstract: Methods, systems, and computer readable medium for generating ticket requests are disclosed. The method includes retrieving a content item created at a social media platform in relation to an entity being serviced by an issue tracking system and determining a help-seeking intent associated with the content item based on textual data of the content item. The method further includes determining whether the help-seeking intent associated with the content item exceeds a threshold level of intent, and upon determining that the help-seeking intent associated with the content item exceeds the threshold level of intent: generating a ticket request based on the textual data of the content item, and communicating the ticket request to the issue tracking system.

Abstract: A widget management service may analyze messages (e.g., email messages or other electronic messages) to determine clusters of similar messages, such as messages based on a common template or otherwise having high levels of similarity to one another. Within these message clusters, the widget management service may analyze messages to determine unique content (e.g., content that differs across messages) for extraction and presentation in widgets in the graphical user interface.

Abstract: Systems, methods, and computer readable medium for determining a current drop target during a drag and drop operation are disclosed. The method includes during the drag and drop operation, detecting an event that indicates that a draggable item has moved. The method further includes determining whether a previous location of the draggable item was over a first drop target prior to the detected event, and determining whether a current location of the draggable item is over a second drop target. The method further includes determining whether to continue selecting the first drop target as the current drop target or to select the second drop target as the current drop target depending on the previous and current location of the draggable item, and a stickiness of the first drop target.

Abstract: A method for displaying content in a graphical user interface (GUI) of an instance of a frontend application providing frontend functionality associated with a cloud platform. The method includes initiating a first request to execute a set of operations against a foreign dataset to generate a GUI element. The method includes requesting a data provider to transmit a copy of the foreign dataset, and receiving, from the data provider, the foreign dataset. The method includes submitting, to a first endpoint, a second request providing the foreign dataset as input to the first endpoint, and submitting, to a second endpoint, a third request providing first modified data, received from the first endpoint, as input to the second endpoint. The method includes receiving, from the second endpoint, second modified data, and performing at least one operation to generate the GUI element based on the second modified data.

Abstract: In one embodiment, a method for scheduling tasks comprises, at a task scheduler of a processing node of a plurality of processing nodes: retrieving a first task descriptor from a local memory of the task scheduler, the task descriptor corresponding to a task scheduled for execution at the current time and comprising at least a task execution time, a frequency for performing the task, and a task identifier; determining whether the task descriptor is assigned to the task scheduler for execution; if it is determined that the task descriptor is assigned to the task scheduler for execution: executing the task; updating the task execution time based on the current task execution time and the frequency for performing the task; and re-queuing the task descriptor in the local memory.