Abstract: Methods and systems for creating tables are disclosed. The method includes receiving a request to create a table, the request including an indication of a number of columns and rows for the table, generating the table, the table comprising the number of columns and rows indicated in the request, an intersection of a column and a row in the table being a cell of the table, the table further comprising a summary row; rendering the table on a client device; the table comprising a column type affordance for selecting a column type for at least one column and a summary type affordance for selecting a summary type for at least one column; receiving selection of the column type affordance for a column; applying the selected column type to each cell of the column; and updating the summary type available for the column based on selected column type for the column.

Abstract: Embodiments described herein relate to systems and methods for content summary generation within a content collaboration platform. A graphical user interface for a platform of the system may include selectable graphical objects, hierarchically arranged elements of a hierarchical element tree, feed items, and other graphical objects. The objects may contain a portion of content obtained from associated content items, and other selectable elements and graphics. Content summaries may be generated synchronously for a variety of use cases and user-preference attributes or settings and stored in a content graph for use by a frontend operating a particular graphical user interface.

Abstract: A method for associating a first object of a first computer application with a second object of a second computer application. The method includes installing an auxiliary module of the first computer application in a client of the second computer application; displaying, by the auxiliary module, an interactive element in a user interface generated by the client that displays the second object, the interactive element including a control to associate the second object with the first object; in response to detecting selection of the control, generating and communicating, by the auxiliary module, an association request to the first computer application to cause the first computer application to create a correspondence record associating the first object with the second object; receiving, by the auxiliary module, object data associated with the first object from the first computer application; and displaying the object data associated with the first object in the interactive element.

Abstract: Embodiments described herein relate to systems and methods for automatically generating content, generating API requests and/or request bodies, structuring user-generated content, and/or generating structured content in collaboration platforms, such as documentation systems, issue tracking systems, project management platforms, and other platforms. The systems and methods described use a network architecture that includes a prompt generation service and a set of one or more purpose-configured large language model instances (LLMs) and/or other trained classifiers or natural language processors used to provide generative responses for content collaboration platforms.

Abstract: Embodiments described herein relate to systems and methods for automatically generating content for a generative content interface of a collaboration platform. The system may perform an intent analysis on a natural language user input to the generative content interface to determine an intent confidence score with respect to each of a set of request classifiers, the set of request classifiers comprising a first request classifier associated with a request for an action, a second request classifier associated with a request for information, and a third request classifier associated with a request for a contact. Based on the intent confidence scores of the request classifiers, the system may select a content store in which to search for content to satisfy a user's query.

Abstract: Methods for paginating search results retrieved from a database that supports cursor-based pagination are disclosed. The method includes executing a first search on a first database. The first search is executed using a first search query and execution of the first search returns a first set of search results from the first database and a first opaque cursor. The method further includes processing at least a first subset of the first set of search results, selecting at least a second subset of the at least first subset of search results, and generating a first cursor object. The first cursor object including a Subitem value in accordance with all search results from the first set of search results being unprocessed. The Subitem value based on a number of results from the first set of search results processed in the at least first subset of search results.

Abstract: Embodiments described herein relate to systems and methods for automatically generating content, generating API requests and/or request bodies, structuring user-generated content, and/or generating structured content in collaboration platforms, such as documentation systems, issue tracking systems, project management platforms, and other platforms. The systems and methods described use a network architecture that includes generative interface panel used to access a prompt generation service and a set of one or more purpose-configured large language model instances (LLMs) and/or other trained classifiers or natural language processors used to provide generative responses for content collaboration platforms.

Abstract: A computer-implemented method is disclosed. The method includes creating an automation region within a graphical user interface of a whiteboarding application instance, and displaying a first automation interface user interface (UI) for selecting a platform from a set of multiple platforms. The method includes querying an integration registry, and obtaining an integration of a set of integrations and a set of integration fields corresponding to the selected platform. The method includes receiving an input at a second automation interface UI corresponding for a set of fields corresponding to at least a subset of the set of integration fields, and in accordance with the received input at the second automation interface UI, associating the integration with the automation region. The method includes, in response to a graphical object corresponding to an object dragged into the automation region, causing performance of an automation with respect to the particular platform.

Abstract: A data storage system instantiates a graph data structure to store platform-agnostic atomic data units of organization-owned content in a multiplatform computing environment. Each atomic data unit can be accessed by any platform in the multiplatform computing environment and may be included in or referenced by any document, object, or other platform-specific data structure.

Abstract: A service management system may include an intake interface builder interface, which allows administrators to create and edit intake interfaces for use in a help desk. Through that interface, the administrator may also create and edit field elements to be displayed and used as input items in an issue tracking platform. The intake interface builder may include a field region, which displays retrieved fields selected and sorted in accordance to a criteria. For example, the criteria may be based on user logs, semantic similarity, relatedness to other selected fields, and the like. This selection and sorting of fields allows administrators to quickly find and create intake interfaces.

Abstract: Embodiments of the present disclosure provide improved embedding of an application within another application. Specifically, embodiments provide improved interoperability mechanisms supporting such embedding utilizing access to a storage access API. The storage access API in some embodiments provides a particular user-facing application access associated with a first application to particular shared cookie(s) or other data utilized to access functionality of an embedded application from within the user-facing application. Embodiments additionally or alternatively account for security barriers or security requirements of applications and/or supporting applications, for example browser applications, that facilitate the access to the embedded application from within the user-facing application associated with the user-accessed application by utilizing a credential-based access component.

Abstract: Methods, apparatuses, and computer program products are disclosed for updating and outputting an information technology service management user interface comprising a queue interface component pane.

Abstract: Embodiments described herein relate to systems and methods for automated content assessment for collaboration platforms. An automation rule may be established that uses a condition component that utilizes a generative output engine. A trigger component may trigger the automation rule to run, for example when an object is created or modified. A content portion from the object may be used to generate a condition prompt for the generative output engine that also includes a classifier string for the content portion and a set of example input-output content to classifier pairs. Based on a returned generative response, the condition component of the automation rule may be satisfied, and one or more next components of the automation rule performed in response. In some examples, the next component may include actions or additional conditions that utilize the generative output engine.

Abstract: A computer-implemented method for defining and creating a request intake flow for an issue tracking system is described. Embodiments described herein include systems and techniques for creating custom portal intake flows for an issue tracking system. The systems may include a user interface that allows portal intake flows to be generated and the user to select the information and workflow for an intake flow during the generation process. Embodiments are also directed to system and methods for creating dynamic summaries for issues managed by an issue tracking system. The dynamic summaries may be generated using a generative output model, as described herein, and provide information to a user about a current status, history or other events associated with an issue. Embodiments are directed to systems and methods for using a generative output engine to provide suggestions for creating a project management interface for an issue tracking system.

Abstract: A frontend of a platform of a multiplatform system can be monitored for user input. Upon receiving a user input that includes particular content, a data object describing the context in which the user input was provided may be created. One or more automations may be selected from an automation database based on a similarity to the determined context. The selected automations can be automatically displayed for the user, thereby encouraging the user to leverage automations across multiple platforms without requiring the user to switch between different platforms and without requiring the user to learn or understand platform-specific automation engines.

Abstract: A content collaboration system for creating and providing secure content for authenticated users and also provides access to designated content for unauthenticated or unlicensed users. The designated content remains synchronized with changes made by authenticated users and may be served by a content caching system. The designated content may also be specially rendered without macro instruction sets or embedded content for unauthenticated users and rendered with full content for authenticated users. Control of publicly available content is managed using a hierarchical control scheme, which can provide enterprise-wide visibility and control of publicly accessible content.

Abstract: Embodiments described herein relate to systems and methods for automatically generating content, generating API requests and/or request bodies, structuring user-generated content, and/or generating structured content in collaboration platforms, such as documentation systems, issue tracking systems, project management platforms, and other platforms. The systems and methods described use a network architecture that includes a prompt generation service and a set of one or more purpose-configured large language model instances (LLMs) and/or other trained classifiers or natural language processors used to provide generative responses for content collaboration platforms.

Abstract: Various embodiments herein described are directed to methods, apparatuses and computer program products configured for improving human-computer interactions and interfaces in integrated service and asset management platforms. In some embodiments, an integrated service and asset management platform may generate and store ticket data objects (for example, incident ticket data objects and/or change ticket data objects). When a new ticket data object (for example, an incident ticket data object and/or a change ticket data object) is received by the integrated service and asset management platform, the integrated service and asset management platform may select one or more related ticket data objects. Additional example embodiments provide various example incident and change management user interfaces that facilitate various user inputs and software operations in the integrated service and asset management platform.

Abstract: A computer-implemented method is disclosed. The method includes designating an area in a virtual whiteboard graphical user interface configured to receive a graphical object of a plurality graphical objects by dragging the graphical object to the designated area from other areas of a virtual whiteboard graphical user interface. The method includes extracting content of the graphical object dragged into the designated area, and identifying an action to be performed on the issue tracking platform. The method includes displaying an interface window including a preview of the action to be performed, and in response to receiving a confirmation input, generating an application programming interface (API) command including at least a portion of the extracted content and an API action to be performed.

Abstract: Method and computer readable medium for generating alerts are disclosed. The method includes retrieving a plurality of content items created or updated in a particular time period at a social media platform in relation to a software application of interest, and determining one or more sentiments associated with each of the plurality of content items. The one or more sentiments determined based on textual data of the plurality of content items. The method further includes determining whether a potential incident has occurred in relation to the software application of interest based at least on the one or more sentiments associated with the plurality of content items. In response to determining that a potential incident has occurred in relation to the software application of interest, the method further includes generating an alert message indicating the potential incident and communicating the alert message to a monitoring system.