Patents Assigned to Bomgar
  • METHOD AND APPARATUS FOR PROVIDING VENDOR REMOTE SUPPORT AND MANAGEMENT
    Publication number: 20100257583
    Abstract: An approach is provided for establishing a vendor portal configured to provide remote control and management of one or more devices of a customer by a plurality of vendors. The device can then be remotely controlled, accessed, or operated upon via the vendor portal.
    Type: Application
    Filed: April 6, 2010
    Publication date: October 7, 2010
    Applicant: BOMGAR
    Inventors: Huey Jiun Ngo, Nathan Joel McNeill, David William Durham, Nathan Whiteford Cromer
  • METHOD AND APPARATUS FOR EXTENDING REMOTE NETWORK VISIBILITY OF THE PUSH FUNCTIONALITY
    Publication number: 20080244705
    Abstract: An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application.
    Type: Application
    Filed: March 28, 2008
    Publication date: October 2, 2008
    Applicant: Bomgar
    Inventors: Nathan Cromer, Jeremy Raymond Cross, David William Durham, Nathan Joel McNeill, Huey-Jiun Ngo, Ryan D. Sleevi
  • NETWORK APPARATUS FOR SECURE REMOTE ACCESS AND CONTROL
    Publication number: 20070300291
    Abstract: A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.
    Type: Application
    Filed: May 15, 2007
    Publication date: December 27, 2007
    Applicant: Bomgar
    Inventors: Joel Bomgaars, Jeremy Cross, David Durham, Nathan McNeill, Huey Ngo, Ryan Sleevi
  • METHOD AND SYSTEM FOR PROVIDING SECURE REMOTE ACCESS AND CONTROL
    Publication number: 20070294368
    Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.
    Type: Application
    Filed: June 18, 2007
    Publication date: December 20, 2007
    Applicant: Bomgar
    Inventors: Joel Bomgaars, Nathan Joel McNeill, David William Durham, Jeremy Raymond Cross, Ryan D. Sleevi, Huey Jiun Ngo