Abstract: Systems and methods of the present disclosure can facilitate managing a computing device. The computing device can be a managed device that is managed by a device management server. In some embodiments, the system includes a generation module and an interface module. The generation module may be configured to receive a site location for the computing device, identify an address of the device management server, and generate an optical representation of a configuration based on the site location and the address. The interface module may be configured to provide the optical representation to the computing device and receive a communication from the computing device, the communication corresponding to the configuration.

Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.

Abstract: The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.

Abstract: A system for managing the provisioning of cloud based services includes a collection module, a configuration module, a licensing module and a set up module. The collection module automatically obtains and stores information from end user machines that relevant to the provisioning of the could-based services. The configuration module uses the obtained information to automatically configure the use of the cloud based services. The licensing module automatically configures the account and licensing information allowing an end-user machine to access the cloud based services. The setup module automatically configures the end user machines to access and use the cloud-based services.

Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.

Abstract: Systems and methods of the present disclosure can facilitate a marketplace for a business automation system comprising at least one processor executing on a computing device. In some embodiments, the system includes an upload module, an accessory creation module, and a download module. The upload module may be configured to receive, responsive to a first user, a configuration of the business automation system of the first user. The accessory creation module may be configured to create, based on the configuration, an accessory comprising at least one of a solution set, a service board, and a project board. The download module may be configured to verify, responsive to a second user, the suitability of the accessory for the business automation system of the second user. The download module may be further configured to transmit the accessory to the second user.

Abstract: The present disclosure facilitates servicing information technology support tickets. In some embodiments, the system includes a server configured to access a database storing two support tickets, each of which can have a ticket identifier and information to facilitate providing information technology support to a computing device. The server can receive an indication of a status from two computing devices, each of which can be associated with one of the support tickets. The server can determine a priority of each ticket based on its status, where the priority of the first ticket is higher than the priority of the second ticket. The server can initiate a chat session associated with the first computing device and the first ticket to provide information technology support to the first computing device, based on the priority of the first ticket and the status of the first computing device.

Abstract: Systems and methods of the present disclosure facilitate managing a sale via a sales management system. In some embodiments, the system includes a sales opportunity module and a service ticket translation module. The sales opportunity module may be configured to receive a sales leads data structure comprising at least one sales lead. Based on at least one qualification criterion, the system may be configured to identify a sales lead of the sales lead data structure as a sales opportunity. The service ticket translation module may be configured to select data of the sales opportunity for inclusion in a service ticket. By maintaining the selected data of the sales opportunity, the service ticket translation module may be configured to translate the selected data of the sales opportunity into the service ticket. The service ticket translation module may be configured to provide the service ticket to a service board.

Abstract: The present disclosure facilitates servicing information technology support tickets. In some embodiments, the system includes a server configured to access a database storing two support tickets, each of which can have a ticket identifier and information to facilitate providing information technology support to a computing device. The server can receive an indication of a status from two computing devices, each of which can be associated with one of the support tickets. The server can determine a priority of each ticket based on its status, where the priority of the first ticket is higher than the priority of the second ticket. The server can initiate a chat session associated with the first computing device and the first ticket to provide information technology support to the first computing device, based on the priority of the first ticket and the status of the first computing device.