Patents Assigned to FMR LLC
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Patent number: 12039531Abstract: Systems and methods are described herein for identifying diminished capacity of a voice call participant based on audio data analysis. A server generates an audio image based on an audio file comprising speech data corresponding to a first user on a voice call. The server determines a diminished capacity score based on one or more characteristics of the audio image analyzed using a deep learning classification model. The server applies a security protocol to an account associated with the first user when the diminished capacity score is at or above a threshold value. The server receives a transaction request corresponding to the account from the first user. The server processes the transaction request based on the security protocol applied to the account.Type: GrantFiled: April 26, 2023Date of Patent: July 16, 2024Assignee: FMR LLCInventors: Eoghan Considine, Luella Gergen Wong, Aidan Fogarty, Rosaleen Gilligan, Shane Tully, Eamonn Fox, Seemanthini Jois, Jenson Joy
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Patent number: 12033162Abstract: Methods and apparatuses are described for automated analysis of customer interaction text to generate customer intent information and a hierarchy of customer issues. A server captures computer text segments including a first portion comprising a transcript of an interaction and a second portion comprising notes about the interaction. The server generates interaction embeddings corresponding to the first portion of the computer text segment for a trained neural network. The server executes the neural network using the interaction embeddings to generate an interaction summary for each computer text segment. The server converts each interaction summary into a multidimensional vector and aggregates the multidimensional vectors into clusters based upon a similarity measure. The server aligns the clusters of vectors with attributes of the interaction summaries to generate a hierarchical mapping of customer issues.Type: GrantFiled: October 13, 2021Date of Patent: July 9, 2024Assignee: FMR LLCInventors: Ankush Chopra, Debasis Bal, Sohom Ghosh
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Patent number: 12026175Abstract: Methods and apparatuses are described for automated latency-aware purging of database records. A server determines a synchronization latency between a storage database and an online transaction processing (OLTP) database. When the synchronization latency is below a predetermined threshold, the server identifies a first database object in the OLTP database and selects database records to be purged from the first database object based upon a data purge instruction set. The server identifies a second database object in the storage database that corresponds to the first database object and selects database records in the second database object based upon the data purge instruction set. The server purges the database records from the first database object in the OLTP database when a characteristic of the database records to be purged from the first database object matches a characteristic of the database records selected in the second database object.Type: GrantFiled: December 22, 2022Date of Patent: July 2, 2024Assignee: FMR LLCInventors: Pankaj Kumar Singh, Kinjal Desai, Midhun Gandhi Thiagarajan
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Patent number: 12014157Abstract: Methods and apparatuses are described for intelligent imputation of missing data in a machine learning (ML) dataset comprised of a plurality of features. Each feature includes a plurality of values, where at least a portion of the values for one or more features are missing. A server analyzes the ML dataset to generate characteristics of the missing values in the ML dataset. The server selects an imputation algorithm for filling in the missing values based upon the identified characteristics. The server determines a computing environment in which the imputation algorithm is executed based upon one or more of a size of the ML dataset or the selected algorithm. The server generates code that comprises instructions for executing the imputation algorithm on the ML dataset in the computing environment. The server integrates the code into an ML platform that executes the code to assign replacement values to the missing values.Type: GrantFiled: August 30, 2022Date of Patent: June 18, 2024Assignee: FMR LLCInventors: Pu Li, Pranay Tiwari, Manish Worlikar, Alain Wilkinson, Ray Zhang
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Patent number: 12007878Abstract: Methods and apparatuses are described for testing and deploying targeted versions of application libraries within a software application. A computing device selects a software application comprising application libraries each associated with a current version identifier. The computing device identifies a target version of one or more application libraries, the target version associated with a different version identifier than the current identifier. The computing device defines a software application build for the software application incorporating the identified target versions of the application libraries, and deploys the application build to a test computing environment. The computing device executes tests of the software application build in the test environment, and captures test execution data for the target versions of the libraries in the software application build.Type: GrantFiled: April 5, 2022Date of Patent: June 11, 2024Assignee: FMR LLCInventors: Jon Freitag, Fatih Ergin, Ravi Shankar, Pogachetla Amjad Ahamed
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Patent number: 12008601Abstract: Methods and apparatuses are described for generating and managing electronic communication campaigns. A data storage container receives campaign data comprising electronic communication metadata and structured review data from a first computing device. A server prepares one or more electronic communications based upon the campaign data by partitioning the structured review data into one or more subsets, each associated with a user identifier, and generating, for each subset, an electronic communication addressed to a user corresponding to the user identifier and comprising a URL to access the review data. The server transmits the prepared electronic communications to one or more remote computing devices. The data storage container updates the structured review data using input received from each remote computing device after detecting activation of the URL transmitted to the remote computing device to access the review data.Type: GrantFiled: April 8, 2022Date of Patent: June 11, 2024Assignee: FMR LLCInventors: Puttu Lingamallegowda, Apurva Jani
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Patent number: 12007999Abstract: Techniques are provided for managing and operating a microservices architecture with ad distributed cache. A data provider microservice may modify a data object stored on a database managed by the data provider microservice. In response, the modified data object may be transmitted to the distributed cache for storage. A data consumer microservice may request a data object. The distributed cache may be searched for the requested object. If the requested object is stored at the distributed cache, the requested object may be provided to the data consumer microservice. If the requested object is not stored at the distributed cache, the data consumer microservice may issue a request for the data object to the data provider microservice that manages the database that stores the data object. The data provider microservice may provide the data object to the distributed cache for storage and provide the data object to the data consumer microservice.Type: GrantFiled: April 27, 2023Date of Patent: June 11, 2024Assignee: FMR LLCInventors: Robert Cannata, Arun Nadger, John Peter Chinnappan
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Patent number: 11989123Abstract: Techniques are provided for updating, managing, and maintaining a reference template for web service API testing. A plurality of logs, corresponding to a target application that provides one or more web services, may be captured. The captured logs may be filtered using information (e.g., URL extension) in the captured logs. Each filtered log may be parameterized and API request payload data may be extracted to generate a baseline template. A reference template may be compared with a corresponding baseline template to determine if they differ. If they differ, a test template may be generated by replacing each differing field of the reference template with a corresponding baseline template identifier. The test template may then be used in testing a web service API, such that a test template can conform with a changing web service API.Type: GrantFiled: October 3, 2023Date of Patent: May 21, 2024Assignee: FMR LLCInventors: Mahesh Venkat Adusumelli, Harish Kumar Sriramula, Kirankumar Raka, Christopher Addison, Renuka Arumugam
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Patent number: 11966705Abstract: Systems and methods for switching between natural language processing units during an interaction using a dialog delegation processor. The method includes receiving a dialog utterance from a user via a user device. The method further includes determining a general intent based on the dialog utterance using a general natural language processor. The method also includes determining at least one specific intent corresponding to the general intent using the general natural language processor. The method also includes selecting a specific natural language processor corresponding to the at least one specific intent. The method further includes determining a dialog response corresponding to the at least one of specific intent using the specific natural language processor. The method also includes generating for display the dialog response on the user device.Type: GrantFiled: November 13, 2020Date of Patent: April 23, 2024Assignee: FMR LLCInventors: Allen Detmer, Maria Lucena
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Patent number: 11962691Abstract: Techniques are provided for generating and using a multi-signature token for electronic message validation according to the one or more embodiments as described herein. Specifically, a multi-signature token may be generated that includes at least two digital signatures and information (e.g., user information). Each of the at least two digital signatures may be generated using a private key of at least two key pairs that are maintained on a plurality of keystores that have at least two different implementations (e.g., security protocols). If the at least two digital signatures are valid, the multi-signature token may be determined to be valid and the client request may optionally be performed. If at least one of the at least two digital signatures is invalid, the client request is optionally not performed.Type: GrantFiled: June 14, 2023Date of Patent: April 16, 2024Assignee: FMR LLCInventors: Robert Cannata, Arun Nadger
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Patent number: 11954434Abstract: Methods and apparatuses are described for automatic validation of a hybrid digital document. A server computing device downloads a hybrid digital document from a remote computing device, the hybrid digital document comprising an image content file and a hypertext content file. The server computing device determines content validation rules based upon one or more attributes associated with the hybrid digital document. The server computing device converts the image content file to a text content file. The server computing device validates one or more data elements in the text content file using the content validation rules. The server computing device validates one or more data elements in the hypertext content file using the content validation rules. The server computing device transmits a notification to the remote computing device indicating an outcome of the data elements validation.Type: GrantFiled: May 19, 2023Date of Patent: April 9, 2024Assignee: FMR LLCInventors: Neha Pradeep Bhatt, Renuka Arumugam, Kirankumar Raka, Christopher Addison, Mahesh Venkat Adusumelli
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Patent number: 11948242Abstract: Methods and apparatuses are described for intelligent smoothing of 3D alternative reality applications for secondary 2D viewing. A computing device receives a first data set corresponding to a first position of an alternative reality viewing device. The computing device generates a 3D virtual environment for display on the alternative reality viewing device using the first data set, and a 2D rendering of the virtual environment for display on a display device using the first data set. The computing device receives a second data set corresponding to a second position of the alternative reality viewing device after movement of the alternative reality viewing device. The computing device determines whether a difference between the first data set and the second data set is above a threshold. The computing device updates the 2D rendering of the virtual environment on the display device using the second data set, when the difference is above the threshold value.Type: GrantFiled: August 27, 2021Date of Patent: April 2, 2024Assignee: FMR LLCInventors: Adam Schouela, David Martin, Brian Lough, James Andersen, Cecelia Brooks
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Patent number: 11928052Abstract: Methods and apparatuses are described for automated testing of mobile devices. A server establishes a connection with a client device via a high-latency connection. The server receives input from the client device comprising (i) a selection of mobile devices for testing and (ii) a selection of a test interaction. The server generates predicted interactions for each of the selected mobile devices using historical device interaction data. The server converts the predicted interactions into test scripts, each test script formatted for use with one of the selected mobile devices. The server deploys each test script for execution on the corresponding mobile device, and transmits results from the test script executions to the client device.Type: GrantFiled: July 19, 2022Date of Patent: March 12, 2024Assignee: FMR LLCInventors: Shijun Wang, Matthew Sanchez, Shiwen Ge, Jiadong Shi, Yucai Yang, Peng Du
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Patent number: 11922444Abstract: VoC data, e.g., plurality of VoC communications, for a plurality of customers can be collected. A clustering algorithm may be utilized to generate a plurality of cluster each of which is assigned a group of customers that share similar metadata. An emotion profile may be generated for each cluster based on segment detected emotions for the VoC data corresponding to the customers that are assigned to the cluster. The emotion profile for a cluster may represent the normal or expected emotions experienced during VoC communications by customers assigned to the cluster. New VoC data corresponding to a new customer may be received. A cluster may be identified based on the metadata of the new customer, and the emotion attributes of the new VoC data may be compared to the emotion profile of the identified cluster. Based on the comparison, one or more deviation can be identified to trigger an action.Type: GrantFiled: January 31, 2023Date of Patent: March 5, 2024Assignee: FMR LLCInventors: Sihan Zha, Chaitra Vishwanatha Hegde, Preethi Raghavan, Zhengzheng Pan, Nathaniel Young
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Patent number: 11924199Abstract: Described herein are computerized methods and systems for user authentication using an imaged machine-readable identity document. A server receives an authentication request from a first client device, including image files corresponding to a user's machine-readable identity document. The server displays on the first client device user-identifying data elements extracted from the image files. The server captures additional user-identifying data elements from the first client device, and verifies the user's identity based upon the user-identifying data elements. The server determines user contact channel data based upon the verified identity. The server displays the contact channel data on the first client device, and generates a transient access code upon receiving a contact channel selection.Type: GrantFiled: May 10, 2023Date of Patent: March 5, 2024Assignee: FMR, LLCInventors: Carsten Miller, Brett Edminster
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Patent number: 11907673Abstract: Methods and apparatuses are described for enhancing chatbot recognition of user intent through graph analysis. A computing device classifies user messages associated with a chat session as either comprehensible user messages that are mapped to a user intent or incomprehensible utterances that are not mapped to a user intent. The computing device arranges the comprehensible messages into first clusters and arranges the incomprehensible messages into second clusters. The computing device generates a first sub-graph for each first cluster and generates a second sub-graph for each second cluster. The computing device calculates a graph kernel matrix using the sub-graphs and trains a classification model using the graph kernel matrix. The computing device executes the trained classification model using the graph kernel matrix as input to generate a predicted intent identifier for the incomprehensible messages.Type: GrantFiled: February 28, 2023Date of Patent: February 20, 2024Assignee: FMR, LLCInventors: Hua Hao, Chen Bi, Tieyi Guo, Byung Chun, Wenbin Ren, Hao Fu, Pengrui Sun
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Patent number: 11900511Abstract: Computerized systems and methods are provided for visualizing data in a virtual environment. A three-dimensional virtual display framework is provided within a three-dimensional virtual space, the virtual display framework defined by a three-dimensional volumetric display zone bound by a plurality of surfaces. Data is visualized in 3D within the volumetric display zone of the virtual display framework. Select information is also displayed on at least one of the surfaces of the virtual display framework, where the select information is relevant to the data visualized. In addition, one or more display parameters can be altered in response to hand motions of the user captured to customize display of the virtual display framework. Altering the display parameters is adapted to adjust at least one of the three-dimensional visualization of the data within the volumetric display zone or the display of the select information on the at least one surface.Type: GrantFiled: December 8, 2022Date of Patent: February 13, 2024Assignee: FMR LLCInventor: James Andersen
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Patent number: 11900071Abstract: Methods and apparatuses are described in which unstructured computer text is analyzed for generation of customized digital documents. A server tokenizes and encodes historical user interactions and historical digital documents into multidimensional vectors. The server trains an interaction classification model using the multidimensional vectors as input to generate a classification for an input user interaction, and trains a language generation model using the multidimensional vectors as input to generate a customized digital document based upon an input user interaction. The server receives a new user interaction and encodes the new user interaction into a new multidimensional vector. The server executes the trained interaction classification model using the new vector as input to generate a digital document classification. The server executes the trained language generation model using the new vector and the classification as input to generate a customized digital document.Type: GrantFiled: May 28, 2021Date of Patent: February 13, 2024Assignee: FMR LLCInventors: Arindam Paul, Angela Kontos, Rachna Saxena, Santhosh Kolloju, Arijit Saha, Aaditya Mathur, Pavan Mohan, Mohamed Asif Khan
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Patent number: 11899636Abstract: Methods and apparatuses are described for capturing and maintaining a timeline of data changes in a relational database system. A server identifies changed records from relational database tables. The server analyzes the changed records to determine a maximum timestamp for each primary key and extracts the changed records associated with each primary key where a timestamp is equal to or greater than the maximum timestamp for the primary key. The server generates timestamp ranges for each primary key, each comprising an effective date and an expiration date. The server determines whether each key-date combination already exists in a historical record table. The server updates an expiration date of an existing record in the historical record table using the effective date and inserts a new record for the timestamp range using the captured records.Type: GrantFiled: July 13, 2023Date of Patent: February 13, 2024Assignee: FMR LLCInventors: Kriti Kumar Verma, Sunil Gurusiddappa
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Patent number: 11893636Abstract: The Multichannel Master Feeder Exchange Mechanism Apparatuses, Methods and Systems (“MMFEM”) transforms user share purchase, redemption request inputs via MMFEM components into fund share transaction records outputs. A processor-implemented non-transparent, master-feeder, master-feeder investment vehicle management, multichannel datastructure apparatus, comprising a processor and memory. The MMFEM memory having instructions to instantiate a multichannel asset vehicle configuration datapath and create a the multichannel vehicle data structure. The MMFEM may then determine a plurality of investment share data structures for the multichannel asset vehicle data structure and facilitate a transaction of investment shares data structures of the multichannel investment vehicle data structure based on the determined share price, wherein a master fund establishes a data feed for feeder funds to track.Type: GrantFiled: September 24, 2014Date of Patent: February 6, 2024Assignee: FMR LLCInventors: Marc R Bryant, Gregory A Friedman, Scott Kirk O'Reilly, Ralph Joseph Wolf