Abstract: Systems and methods for aggregating a dependency structure based on application logging data, application metadata, customer intent and journey, organizational structure, and operational support information. The method includes receiving data using an application programming interface. The method further includes, for each user, determining a start point and an end point corresponding to user activity on a networked system. The method also includes, for each user, determining a task based on the start point and end point corresponding to the user activity. The method further includes, for each user, determining operations data corresponding to the user activity. The method also includes, for each user, determining a dependency structure based on the task and the operations data. The method also includes aggregating the dependency structure, the task, and the operations data into a visualization. The method further includes generating for display the visualization on a user device.

Abstract: Methods and apparatuses are described for building a knowledge base taxonomy from structured or unstructured computer text for use in automated user interactions. A server computing device receives one or more of structured text or unstructured text corresponding to historical user interaction data from a database. The server computing device extracts one or more terms from the received text that are most relevant to a subject matter domain. The server computing device organizes the extracted one or more terms into a taxonomy data structure.

Abstract: Methods and apparatuses are described for automatic execution of subscription-based financial instrument trading strategies in real-time. A server receives a request to deploy a trading strategy with trading strategy parameters. The server determines that a trading strategy has already been created for other users based upon the parameters. The server generates a subscription to the trading strategy, which comprises indicators needed to deploy the trading strategy. The server identifies at least one indicator that has already been calculated and calculates any of the indicators that have not already been calculated. The server deploys the trading strategy using the identified and calculated indicators.

Abstract: Systems and methods for authenticating a user using an interactive voice response application. The method includes receiving data representing a spoken voice utterance corresponding to a user of an interactive voice response application. The method further includes processing the data representing the spoken voice utterance based on a length and a quality of the spoken voice utterance. The method also includes comparing the processed data representing the spoken voice utterance and a voiceprint associated with the user. The method further includes generating a security token in response to determining that the processed data representing the spoken voice utterance substantially matches the voiceprint associated with the user. The method also includes receiving the security token from the interactive voice application and validating the security token corresponding to the user in response to determining that the security token matches a security token generated by a server computing device.

Abstract: The Shifting Substitution Cipher Based Efficient Vaultless Data Tokenization Apparatuses, Methods and Systems (“VDT”) transforms tokenized data storage request, detokenized data retrieval request, tokenized data retokenization request inputs via VDT components into tokenized data storage response, detokenized data retrieval response, tokenized data retokenization response outputs. A tokenized data storage request datastructure is obtained. Data type and data type instance of a plaintext data value are determined. A first data tokenization key token for the data type instance is determined. A first data shift position for the first data tokenization key token is calculated. A first tokenized data value is generated by translating the plaintext data value from a plaintext alphabet to a first shifted ciphertext data alphabet generated by shifting the first data tokenization key token using the first data shift position.

Abstract: A computer-implemented method is provided for permitting a user to manipulate data feeds via a graphical user interface. The method includes receiving, by a computing device, the data feeds over a communications network in real time from corresponding data sources and receiving from the user, by the computing device, via the graphical user interface an execution plan comprising a list of one or more actions to be performed on the data feeds. The method also includes sequentially executing, by the computing device, each of the actions in the execution plan on the real-time data feeds to generate one or more manipulated data feeds. The method further includes displaying, by the computing device, the manipulated data feeds to the user in a user-defined format via the graphical user interface.

Abstract: Methods and apparatuses are described for automated predictive analysis of user interactions to determine a modification based upon competing classification models. A server computing device receives first encoded text for prior user interactions and trains a plurality of classification models using the first text. The server determines a prediction cost for each of the models based upon the training. The server receives second encoded text for a current user interaction and executes the trained models using the second text to generate a prediction vector for each model that maximizes user engagement. The server selects one of the models based upon the prediction vectors, identifies a communication feature of the model, generates a user interaction modification, and transmits the user interaction modification to a client computing device.

Abstract: Methods and apparatuses are described for caching login sessions to access a software testing environment. A server identifies a test case for execution against an application in the software testing environment, the test case comprising one or more test steps. The server retrieves test data based upon the identified test case and generates a session key using the test data. The server requests an active session from a login session cache using the session key. When an active session exists in the login session cache, the server receives, from the login session cache, session data corresponding to the active session, establishes a connection to the application in the software testing environment using the session data and without first authenticating to the software testing environment, and executes one or more test steps of the test case against the application in the software testing environment using the test data.

Abstract: Methods and apparatuses are described in which unstructured computer text is analyzed for identification and classification of complaint-specific user interactions. A data store receives unstructured computer text corresponding to current user interactions. A server filters the unstructured computer text to identify messages that comprise a potential complaint.

Abstract: Methods and apparatuses are described for generation of a data model for identifying and classifying training needs of individuals. A computer data store stores unstructured text. A server computing device generates a vector for search queries in the unstructured text, and generates a training course classification data model that comprises a multi-layered neural network. The server computing device executes the training course classification model using the vectors as input to generate a training course recommendation output vector. The server computing device updates the training course classification data model based upon a rating value for a training course.

Abstract: A computer-implemented method is provided for electronically distributing content in a meeting to a participant of an enterprise. The method includes receiving information related to the meeting, including one or more risk definitions corresponding to one or more sections of the content of the meeting and determining a risk level for the participant. The method also includes comparing the one or more risk definitions of the meeting content with the risk level of the participant and filtering the meeting for the participant based on the comparing. The method further includes causing to present the filtered content personalized to the participant.

Abstract: Methods and apparatuses are described for intelligent smoothing of 3D alternative reality applications for secondary 2D viewing. A computing device receives a first data set corresponding to a first position of an alternative reality viewing device. The computing device generates a 3D virtual environment for display on the alternative reality viewing device using the first data set, and a 2D rendering of the virtual environment for display on a display device using the first data set. The computing device receives a second data set corresponding to a second position of the alternative reality viewing device after movement of the alternative reality viewing device. The computing device determines whether a difference between the first data set and the second data set is above a threshold. The computing device updates the 2D rendering of the virtual environment on the display device using the second data set, when the difference is above the threshold value.

Abstract: Systems and methods for establishing a secure connection between a client computing device and a server hosted website. The method includes requesting an HTTPS connection with a server hosted website. The method further includes receiving a certificate from the server hosted website. The certificate is signed by a certificate authority and certificate validators. The method also includes delivering the certificate to each of the certificate validators. The method further includes receiving a certificate status for each of the certificate validators. Each certificate status indicates whether the certificate is valid or has been revoked. The method also includes determining a quantity of valid certificate statuses received from the certificate validators.

Abstract: A computer-implemented method is provided for generating an access profile for a given user in a group of users. The method includes generating (i) a demographic similarity matrix of demographic similarity scores, each score measuring a degree of similarity between a pair of the users with respect to a demographic metric in a plurality of demographic metrics, and (ii) an access similarity matrix of access similarity scores, each score measuring a degree of similarity between a pair of the users with respect to an entitlement in a plurality of entitlements. The method also includes calculating a group similarity matrix based on a weighted average of the demographic and access similarity matrices. The method further includes creating the access profile for the given user based on the group similarity matrix. The access profile indicates access recommendations for the given user in relation to the plurality of entitlements.

Abstract: Systems and methods for identifying fields in an electronic document using classification and scale invariant template matching. The method includes receiving an electronic document having fields and processing the electronic document into digital pages. The method also includes determining, for each of the digital pages, a corresponding document type. The method further includes identifying at least one of the digital pages containing a structured field based on the document type. The method also includes extracting a structured template from a database corresponding to the document type and identifying an optimal match between the structured field and the structured template using scale invariant template matching. The method further includes determining, in response to identifying the optimal match, coordinates corresponding to the structured field.

Abstract: Systems and methods for generating proposed search queries based on sequence semantics. The method includes receiving clickstream data from a database. The method also includes generating for each user a digital timeline based on the clickstream data. The method further includes determining for each user event pairs based on the digital timeline. The method also includes generating a vector matrix including the event pairs for each user. The method further includes receiving an initial search query from a user. The method also includes determining an intended user activity based on the initial search query. The method further includes generating proposed search queries based on the vector matrix, the intended user activity, and the initial search query.

Abstract: Methods and apparatuses are described for automated management of scheduling a computer hardware reboot. A computing device detects a user login request. The computing device launches a hosted virtual desktop application for display on a display device coupled to the computing device. The computing device determines that a reboot of the computing device is required, including identifying that one or more software application updates have been applied to the computing device during a period of time prior to detecting the user login request. The computing device generates a reboot notification window that is displayed on top of the hosted virtual desktop application. The computing device receives instructions via the reboot notification window to execute a scheduled reboot of the computing device. The computing device executes the scheduled reboot of the computing device at a time defined in the received instructions.

Abstract: Methods and apparatuses are described for system for identifying and mitigating high-risk database queries through ranked variance analysis. A server identifies database queries executed against databases in a production computing environment within a predetermined time period, each database query associated with execution plans and each execution plan having corresponding plan data elements. For each database query: the server generates execution variance data for the execution plans for a database query based upon the corresponding plan data elements, comprising: determining an execution time variance between the execution plans; and determining a buffer gets variance between the execution plans. The server ranks the database queries according to (i) the execution time variance, and (ii) the buffer gets variance.

Abstract: A computerized method of routing calls includes the following steps performed by a server computing device: receiving a set of call attributes associated with an incoming call; identifying a document containing call routing instructions corresponding to the call attributes by querying a search index in electronic communication with the server computing device; identifying, based on the document, a set of suitable agents having a skill and a suitable proficiency in the skill by querying an agent skills database in electronic communication with the server computing device; identifying a set of available agents in the set of suitable agents by querying an agent status database in electronic communication with the server computing device; and routing the incoming call to a target agent in the set of available agents, if there is at least one available agent; or a customer waiting queue, if there is no suitable agent.

Abstract: A system is provided for visualizing data in a computerized visual environment. The system comprises (i) a viewing device that displays, to a user of the viewing device, a graphical user interface within a virtual three-dimensional space, (ii) a handheld device configured to allow the user to customize the display of a three-dimensional data visualization within the graphical user interface using hand motions made by the user, and (iii) a computing device coupled to the viewing device and the handheld device. The computing device is configured to cause to display to the user on the viewing device a filter plane overlaying the three-dimensional data visualization, detect a position of the filter plane that is movable by the user in the graphical user interface, and alter the three-dimensional visualization in the graphical user interface based on the detected position of the filter plane.