Patents Assigned to FONCLOUD, INC.
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Patent number: 11889025Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: October 3, 2022Date of Patent: January 30, 2024Assignee: Foncloud, Inc.Inventors: Shai Berger, Jason Bigue, Michael Pultz
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Patent number: 11470197Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: May 7, 2019Date of Patent: October 11, 2022Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
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Publication number: 20220210274Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: ApplicationFiled: March 18, 2022Publication date: June 30, 2022Applicant: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bigue
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Patent number: 11283926Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: December 17, 2020Date of Patent: March 22, 2022Assignee: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bigue
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Publication number: 20210112161Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: ApplicationFiled: December 17, 2020Publication date: April 15, 2021Applicant: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Michael Pultz, Jason Bique
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Patent number: 10484543Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: March 16, 2018Date of Patent: November 19, 2019Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
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Patent number: 10419610Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: October 17, 2017Date of Patent: September 17, 2019Assignee: FonCloud, Inc.Inventors: Jean-David Dahan, Shai Berger, Jason Bigue, Michael Pultz
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Patent number: 10284726Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: July 5, 2016Date of Patent: May 7, 2019Assignee: FONCLOUD, INC.Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
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Patent number: 10171660Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: May 18, 2017Date of Patent: January 1, 2019Assignee: FonCloud, Inc.Inventor: Jean-David Dahan
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Patent number: 9686408Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: October 25, 2016Date of Patent: June 20, 2017Assignee: FonCloud, Inc.Inventor: Jean-David Dahan
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Patent number: 9509844Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: November 9, 2015Date of Patent: November 29, 2016Assignee: FonCloud, Inc.Inventor: Jean-David Dahan
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Patent number: 9386151Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.Type: GrantFiled: June 9, 2014Date of Patent: July 5, 2016Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue, Michael Pultz
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Patent number: 9288316Abstract: An independent calling system (ICS) used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to communicate with the QCS and determine a hold status of the transaction.Type: GrantFiled: March 3, 2009Date of Patent: March 15, 2016Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue, Michael Pultz
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Patent number: 9270817Abstract: A system and method is provided for detecting a hold status in a transaction between a waiting party and a queuing party. The system is adapted to use a preexisting cue profile database containing cue profile for a queuing party. A preexisting cue profile may be used for detecting a hold status in a call between a waiting party and a queuing party. The cue profile of the queuing party may include audio cues, text cues, and cue metadata. The transaction may be a telephone based, mobile-phone based, or internet based.Type: GrantFiled: November 24, 2008Date of Patent: February 23, 2016Assignee: FonCloud, Inc.Inventors: Jason P. Bigue, Shai Berger, Michael J. Pultz
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Patent number: 9215320Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: April 20, 2015Date of Patent: December 15, 2015Assignee: FonCloud, Inc.Inventor: Jean-David Dahan
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Patent number: 9031214Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.Type: GrantFiled: January 3, 2008Date of Patent: May 12, 2015Assignee: FonCloud, Inc.Inventor: Jean-David Dahan
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Patent number: 9014351Abstract: An independent communication system (ICS) used in a transaction between a waiting party and a queuing party is adapted to connect to a particular node in an interactive voice response (IVR), wherein the queuing party has the IVR and the IVR has a plurality of nodes.Type: GrantFiled: November 3, 2014Date of Patent: April 21, 2015Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue
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Patent number: 8908847Abstract: An independent communications system (ICS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a interactive voice response (IVR). The IVR includes multiple nodes and the ICS is adapted to connect to a particular node in the IVR.Type: GrantFiled: March 10, 2009Date of Patent: December 9, 2014Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue
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Patent number: 8774373Abstract: Interactive voice response mapping used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS), and communications with the QCS to extract navigational information from the QCS and generating an IVR map. An editor corrects mistakes and removes text that is not relevant to navigational information. Audio communications from the QCS is processed and converted to text or graphical representation. The audio communications from the QCS is compared with an existing IVR map to validate and/or modify the existing IVR map.Type: GrantFiled: July 16, 2013Date of Patent: July 8, 2014Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue
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Patent number: 8605868Abstract: An interactive voice response (IVR) mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, wherein the queuing party has a queuing calling system (QCS). The IVRMS communicates with the QCS for extracting navigational information from the QCS and generates an IVR map of the QCS. The IVRMS performs map validation by comparing the IVR map with extracted navigational information, and determines if a certain threshold of matching is not met. Optionally, a primary IVR map and a supplementary IVR map of the QCS are created. An editor corrects mistakes in an automated speech-to-text conversion process, removes text that is not relevant for visual navigation, corrects structure of an IVR map via adding, removes or changes commands, or a combination thereof.Type: GrantFiled: July 17, 2013Date of Patent: December 10, 2013Assignee: FonCloud, Inc.Inventors: Shai Berger, Jason P. Bigue