Patents Assigned to FONCLOUD, INC.
  • System and method for externally mapping an Interactive Voice Response menu
    Patent number: 8515028
    Abstract: An interactive voice response mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a queuing calling system (QCS), and the IVRMS adapted to communicate with the QCS and to build an IVR map of the QCS.
    Type: Grant
    Filed: March 10, 2009
    Date of Patent: August 20, 2013
    Assignee: FonCloud, Inc.
    Inventors: Shai Berger, Jason P. Bigue
  • SYSTEM AND METHOD FOR ELIMINATING HOLD-TIME IN PHONE CALLS
    Publication number: 20090207996
    Abstract: An independent calling system (ICS) used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to communicate with the QCS and determine a hold status of the transaction.
    Type: Application
    Filed: March 3, 2009
    Publication date: August 20, 2009
    Applicant: FonCloud, Inc.
    Inventors: Shai Berger, Jason P. Bigue
  • SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPONSE MENU
    Publication number: 20090207980
    Abstract: An interactive voice response mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a queuing calling system (QCS), and the IVRMS adapted to communicate with the QCS and to build an IVR map of the QCS.
    Type: Application
    Filed: March 10, 2009
    Publication date: August 20, 2009
    Applicant: FONCLOUD, INC.
    Inventors: Shai Berger, Jason P. Bigue
  • SYSTEM AND METHOD FOR DEEP DIALING PHONE SYSTEMS
    Publication number: 20090202050
    Abstract: An independent communications system (ICS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a interactive voice response (IVR). The IVR includes multiple nodes and the ICS is adapted to connect to a particular node in the IVR.
    Type: Application
    Filed: March 10, 2009
    Publication date: August 13, 2009
    Applicant: FONCLOUD, INC.
    Inventors: Shai Berger, Jason P. Bigue
  • Method for Determining the On-Hold Status in a Call
    Publication number: 20090136014
    Abstract: A system and method is provided for detecting a hold status in a transaction between a waiting party and a queuing party. The system is adapted to use a preexisting cue profile database containing cue profile for a queuing party. A preexisting cue profile may be used for detecting a hold status in a call between a waiting party and a queuing party. The cue profile of the queuing party may include audio cues, text cues, and cue metadata. The transaction may be a telephone based, mobile-phone based, or internet based.
    Type: Application
    Filed: November 24, 2008
    Publication date: May 28, 2009
    Applicant: FonCloud, Inc.
    Inventors: Jason P. Bigue, Shai Berger