Abstract: Disclosed are systems, methods, and devices for simulating human manual input for devices using capacitive touchscreens. In one embodiment, the system comprises a test fixture, wherein the test fixture comprises a matrix of tubes, each tube being coated with a conductive coating; and a camera located under the matrix and configured to record the capacitive touchscreen of the device under test. The system further includes a tablet to receive images from the camera and display a visual representation of the capacitive touchscreen of the device under test, wherein the tablet is configured to receive a plurality of touch events; update the visual representation of the capacitive touchscreen of the device under test in response to the plurality of touch events; and generate a simulation of touch events, the simulation representing interaction with the device under test.

Abstract: A method is disclosed that includes receiving, by a processing device, a plurality of images of a test assembly. The processing device selects a component in the test assembly and an image of the plurality of images of the test assembly as received. For the component as selected and the image as selected, the processing device compares a plurality of portions of the image as selected to a corresponding plurality of portions of a corresponding profile image and computing a matching score for each of the plurality of portions. The processing device selects a largest matching score from the matching score for each of the plurality of portions as a first matching score for the component as selected and the image as selected. The first matching score is stored for the component as selected and the image as selected.

Abstract: A system for cosmetic inspection of a test object is disclosed that includes a movable platform for receiving a test object. The movable platform is capable of positioning the test object within a dome. A plurality of cameras arranged oriented to capture different views of a plurality of surfaces of the test object. A plurality lights arranged are outside the dome, the plurality of lights selectively enabled or disabled according to which of the plurality of surfaces of the test object is to be captured.

Abstract: A system for validating installation correctness of a component in a test assembly includes a housing having a platform including a tiered surface. The tiered surface forms an abutment surface configured as a stop against which a test assembly is abutted. A plurality of cameras is positioned to capture different views of the test assembly. A processing device is configured to execute instructions to capture an image from each of the plurality of cameras of the test assembly that includes a plurality of components. Each of the plurality of components is analyzed within each image of the plurality of images. A matching score is determined and an indication of whether the plurality of components was correctly installed in the test assembly is generated.

Abstract: A system and method for grading the cosmetic appearance of a test object based on multi-region determination of cosmetic defects are disclosed. The method may include grading a test object, such as, but not limited to, a computing device, for refurbishing and selling refurbished devices. In at least one embodiment, the method may include receiving, by a processing device, a plurality of images of surfaces of a test object. A region of interest in each of the plurality of images is identified and defects are identified. The cosmetic appearance of each region of interest is graded based on the identified defects and are stored. The system may include a housing with a translucent dome and a movable platform for receiving and positioning a computing device. The system may include a plurality of cameras and lights arranged to capture different views of the computing device.

Abstract: Disclosed are devices and methods for displaying optimal locations for telecommunications equipment. In one embodiment, a method comprises simultaneously recording video footage and wireless signal strengths of a respective room in a plurality of rooms; storing the video footage and wireless signal strengths in a database; accessing the database and analyzing whether the video footage and wireless signal strengths include useful information; displaying one or more locations for telecommunications equipment on a floor plan of the respective room if the video footage and wireless signal strengths include useful information; and transmitting the video footage and wireless signal strengths to a technician if the video footage and wireless signal strengths do not include useful information.

Abstract: A computing device including: more than two Universal Serial Bus (USB) ports configured to be connected respectively to more than two mobile devices simultaneously; at least one processor coupled to the USB ports; and a memory storing instructions configured to instruct the at least one processor to reprogram, through the more than two USB ports, the more than two mobile devices simultaneously.

Abstract: A method for wireless communication, including: analyze handover events, during a period of time, associated with one or more mobile devices in an area having mobile device coverage provided by a plurality of cells, the one or more mobile devices in wireless communication with one or more cells of the plurality of cells determining mobile device coverage pattern information including one or both of: a pattern of traffic in the area, and a pattern of network load for the area, wherein the mobile device coverage pattern information is determined based at least in part on one or more items of contextual information; and determine one or more locations, in the area, associated with a drop rate higher than a threshold drop rate based at least in part on the determined pattern information.

Abstract: A method includes receiving, by a processing device, an indication of an application being opened. In response to receiving the indication, the method includes retrieving, from a storage connected to the processing device, a last captured photo. For the last captured photo as retrieved, the method includes extracting a device identifier from the last captured photo by the processing device. The extracted device identifier is stored in the storage.

Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.

Abstract: Disclosed are systems, methods, and devices for simulating human manual input for devices using capacitive touchscreens. In one embodiment, the system comprises a test fixture, wherein the test fixture comprises a matrix of tubes, each tube being coated with a conductive coating; and a camera located under the matrix and configured to record the capacitive touchscreen of the device under test. The system further includes a tablet to receive images from the camera and display a visual representation of the capacitive touchscreen of the device under test, wherein the tablet is configured to receive a plurality of touch events; update the visual representation of the capacitive touchscreen of the device under test in response to the plurality of touch events; and generate a simulation of touch events, the simulation representing interaction with the device under test.

Abstract: A method is disclosed that includes receiving, by a processing device, a plurality of images of a test assembly. The processing device selects a component in the test assembly and an image of the plurality of images of the test assembly as received. For the component as selected and the image as selected, the processing device compares a plurality of portions of the image as selected to a corresponding plurality of portions of a corresponding profile image and computing a matching score for each of the plurality of portions. The processing device selects a largest matching score from the matching score for each of the plurality of portions as a first matching score for the component as selected and the image as selected. The first matching score is stored for the component as selected and the image as selected.

Abstract: A system for validating installation correctness of a component in a test assembly includes a housing having a platform including a tiered surface. The tiered surface forms an abutment surface configured as a stop against which a test assembly is abutted. A plurality of cameras is positioned to capture different views of the test assembly. A processing device is configured to execute instructions to capture an image from each of the plurality of cameras of the test assembly that includes a plurality of components. Each of the plurality of components is analyzed within each image of the plurality of images. A matching score is determined and an indication of whether the plurality of components was correctly installed in the test assembly is generated.

Abstract: A computing device including: more than two Universal Serial Bus (USB) ports configured to be connected respectively to more than two mobile devices simultaneously; at least one processor coupled to the USB ports; and a memory storing instructions configured to instruct the at least one processor to reprogram, through the more than two USB ports, the more than two mobile devices simultaneously.

Abstract: A method includes determining, by a computer device, device information for a network device communicatively coupled to the computer device. The method includes retrieving, from a server device, a configuration file corresponding to the device information as determined. The method includes resetting the network device using the configuration file as retrieved. The method includes clearing user-addressable storage locations of the network device. The method includes outputting an indication of whether resetting the network device was successful and whether clearing the user-addressable storage locations of the network device was successful.

Abstract: Disclosed are systems, methods, and computer-readable media for inspecting mobile devices. In one embodiment, a method is disclosed comprising executing a de-trash operation on a mobile device, the de-trash operation resulting in the removal of extraneous material attached to the mobile device; categorizing an operating system of the mobile device; connecting the mobile device to a reading device and installing one or more software applications on the mobile device, the one or more software application operable to read one or more identifiers from the mobile device; visually inspecting the mobile device and classifying the physical condition of the mobile device; performing a functional test on the mobile device upon determining that the physical condition of the mobile device is free of defects; and removing all test data from the mobile device after performing the functional test and flashing the mobile device with a new operating system image.

Abstract: A method for configuring a set of one or more computing devices, includes generating, for a computing device of the set of one or more computing devices, a job profile based at least in part on a master profile, the master profile being generated based at least in part on configuration information common to a model of the computing device and job specific input including configuration information specific to the computing device of the set of one or more computing devices. The method further includes coupling the computing device of the set of one or more computing devices into communication with a pre-configuration device; and configuring, by the pre-configuration device, the computing device of the set of one or more computing devices based at least in part on the generated job profile.

Abstract: A method for automatically inspecting and grading a device includes generating an artificial intelligence (AI) grading model based on a plurality of grade criteria associated with a plurality of models of devices. The method further includes capturing a set of one or more images of the device; and grading the device based on the set of one or more images of the device using the AI grading model.

Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions.

Abstract: Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.