Abstract: Disclosed are systems, methods, and computer-readable media for inspecting mobile devices. In one embodiment, a method is disclosed comprising executing a de-trash operation on a mobile device, the de-trash operation resulting in the removal of extraneous material attached to the mobile device; categorizing an operating system of the mobile device; connecting the mobile device to a reading device and installing one or more software applications on the mobile device, the one or more software application operable to read one or more identifiers from the mobile device; visually inspecting the mobile device and classifying the physical condition of the mobile device; performing a functional test on the mobile device upon determining that the physical condition of the mobile device is free of defects; and removing all test data from the mobile device after performing the functional test and flashing the mobile device with a new operating system image.

Abstract: A method for configuring a set of one or more computing devices, includes generating, for a computing device of the set of one or more computing devices, a job profile based at least in part on a master profile, the master profile being generated based at least in part on configuration information common to a model of the computing device and job specific input including configuration information specific to the computing device of the set of one or more computing devices. The method further includes coupling the computing device of the set of one or more computing devices into communication with a pre-configuration device; and configuring, by the pre-configuration device, the computing device of the set of one or more computing devices based at least in part on the generated job profile.

Abstract: A method for automatically inspecting and grading a device includes generating an artificial intelligence (AI) grading model based on a plurality of grade criteria associated with a plurality of models of devices. The method further includes capturing a set of one or more images of the device; and grading the device based on the set of one or more images of the device using the AI grading model.

Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions.

Abstract: Disclosed herein are systems, methods, and apparatuses for upselling customers on mobile device services and hardware. In one embodiment, the method comprises creating a catalog associated with a mobile device; recording data associated with the mobile device and storing the data in the catalog; creating a profile associated with the mobile device based on the catalog; comparing the profile to one or more peer profiles to determine if at least one new item can be offered to a user of the mobile device; identifying one or more new items to offer to the user of the mobile device; and transmitting an offer to the mobile device, the offer including the one or more new items.

Abstract: A computing device including: more than two Universal Serial Bus (USB) ports configured to be connected respectively to more than two mobile devices simultaneously; at least one processor coupled to the USB ports; and a memory storing instructions configured to instruct the at least one processor to reprogram, through the more than two USB ports, the more than two mobile devices simultaneously.

Abstract: Disclosed are devices and methods for displaying optimal locations for telecommunications equipment. In one embodiment, a method comprises simultaneously recording video footage and wireless signal strengths of a respective room in a plurality of rooms; storing the video footage and wireless signal strengths in a database; accessing the database and analyzing whether the video footage and wireless signal strengths include useful information; displaying one or more locations for telecommunications equipment on a floor plan of the respective room if the video footage and wireless signal strengths include useful information; and transmitting the video footage and wireless signal strengths to a technician if the video footage and wireless signal strengths do not include useful information.

Abstract: Disclosed are systems, methods, and devices for simulating human manual input for devices using capacitive touchscreens. In one embodiment, the system comprises a test fixture, wherein the test fixture comprises a matrix of tubes, each tube being coated with a conductive coating; and a camera located under the matrix and configured to record the capacitive touchscreen of the device under test. The system further includes a tablet to receive images from the camera and display a visual representation of the capacitive touchscreen of the device under test, wherein the tablet is configured to receive a plurality of touch events; update the visual representation of the capacitive touchscreen of the device under test in response to the plurality of touch events; and generate a simulation of touch events, the simulation representing interaction with the device under test.

Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.

Abstract: Disclosed are devices and methods for displaying optimal locations for telecommunications equipment. In one embodiment, a method comprises simultaneously recording video footage and wireless signal strengths of a respective room in a plurality of rooms; storing the video footage and wireless signal strengths in a database; accessing the database and analyzing whether the video footage and wireless signal strengths include useful information; displaying one or more locations for telecommunications equipment on a floor plan of the respective room if the video footage and wireless signal strengths include useful information; and transmitting the video footage and wireless signal strengths to a technician if the video footage and wireless signal strengths do not include useful information.

Abstract: Disclosed are systems, methods, and computer-readable media for inspecting mobile devices. In one embodiment, a method is disclosed comprising executing a de-trash operation on a mobile device, the de-trash operation resulting in the removal of extraneous material attached to the mobile device; categorizing an operating system of the mobile device; connecting the mobile device to a reading device and installing one or more software applications on the mobile device, the one or more software application operable to read one or more identifiers from the mobile device; visually inspecting the mobile device and classifying the physical condition of the mobile device; performing a functional test on the mobile device upon determining that the physical condition of the mobile device is free of defects; and removing all test data from the mobile device after performing the functional test and flashing the mobile device with a new operating system image.

Abstract: A computing device including: more than two Universal Serial Bus (USB) ports configured to be connected respectively to more than two mobile devices simultaneously; at least one processor coupled to the USB ports; and a memory storing instructions configured to instruct the at least one processor to reprogram, through the more than two USB ports, the more than two mobile devices simultaneously.

Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions.

Abstract: A computing device including: more than two Universal Serial Bus (USB) ports configured to be connected respectively to more than two mobile devices simultaneously; at least one processor coupled to the USB ports; and a memory storing instructions configured to instruct the at least one processor to reprogram, through the more than two USB ports, the more than two mobile devices simultaneously.

Abstract: Systems and methods of providing a secure access layer in a mobile phone and a computer system coupled to the mobile phone to provide authentication for transmitting data between the phone and the computer system.

Abstract: Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, and transfer content electronic content (such as data and software applications) and/or access to such content from a user's old mobile device to the user's new mobile device.

Abstract: Among other things, embodiments of the present disclosure facilitate the transfer and reconditioning of mobile computing devices. Various embodiments can receive and store mobile computing devices, perform a variety of tests and analyses on such devices, remove or backup the user's data from the mobile device, and configure the device for resale or reuse by other users.

Abstract: Disclosed are systems, methods, and devices for simulating human manual input for devices using capacitive touchscreens. In one embodiment, the system comprises a test fixture, wherein the test fixture comprises a matrix of tubes, each tube being coated with a conductive coating; and a camera located under the matrix and configured to record the capacitive touchscreen of the device under test. The system further includes a tablet to receive images from the camera and display a visual representation of the capacitive touchscreen of the device under test, wherein the tablet is configured to receive a plurality of touch events; update the visual representation of the capacitive touchscreen of the device under test in response to the plurality of touch events; and generate a simulation of touch events, the simulation representing interaction with the device under test.

Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.

Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions.