Patents Assigned to FUZE, INC.
  • Patent number: 11201967
    Abstract: A method including receiving, from a non-participant, a request to access a chat group at a voice call number, the chat group including multiple participants is provided. The method includes providing a list of the participants to the non-participant, so that the non-participant may select to talk to a first participant from the list of the participants, receiving a call, from the non-participant to the first participant, at the voice call number via a voice communication channel, and initiating a voice data transfer between the first participant and the non-participant through the voice communication channel. A system and a non-transitory, computer readable medium storing instructions to cause the system to execute the above method are also provided.
    Type: Grant
    Filed: April 24, 2019
    Date of Patent: December 14, 2021
    Assignee: Fuze, Inc.
    Inventors: Julio Viera Sotillo, João Santos, José Santos, Aaron Evans
  • Patent number: 11190642
    Abstract: Methods and systems for intelligently routing an incoming call are provided. An automatic call distribution system may include a call flow service that receives incoming calls, and a separate weighted-bid call distribution service. The call flow service can request a recommended recipient for each incoming call from the weighted-bid call distribution service. The weighted-bid call distribution service identifies a recommended recipient for each incoming call by generating a priority weight for that call, one or more relevance weights that indicate the relevance of one or more potential recipients to that call, and an availability weight for one or more potential recipients with high relevancy weights. The weighted-bid call distribution service identifies a recommended recipient by comparing a combination of the priority weight for the call and the relevancy weights for the high relevancy recipients to the availability weight for those recipients.
    Type: Grant
    Filed: August 26, 2019
    Date of Patent: November 30, 2021
    Assignee: Fuze, Inc.
    Inventors: Leopoldo E. Yanes, Aaron Evans, Jedidiah Brown, Elias Sardonis
  • Patent number: 11178255
    Abstract: A server comprising a processor circuit and a database may receive address book data comprising information associated with at least one contact from a communication device via a network. The processor circuit may identify information associated with the at least one contact in the database and/or from public data. The processor circuit may add the identified information to the address book data. The processor circuit may store the address book data with the added information in the database and send the added information with or without the address book data to the communication device via the network.
    Type: Grant
    Filed: September 25, 2019
    Date of Patent: November 16, 2021
    Assignee: Fuze, Inc.
    Inventors: Alberto Lopez Toledo, Julio Andres Viera Sotillo, Inaki Berenguer, Joaquim Castella Vilaseca
  • Patent number: 11128483
    Abstract: A method for providing a meeting record to a meeting participant is provided. The method includes identifying a presence, in a meeting, of one participant and identifying a start of the meeting. The method also includes recording during the meeting, from the participant or from multiple participants, an audio, a video, and recording, from one of the participants in the meeting, a presentation. The method includes creating a meeting record with identifications of the participants in the meeting, the audio of the participant, the video of the participant, and the presentation from one of the participants in the meeting by forming a timeline file with a condensed transcript of highlights from the audio and the video, and providing the meeting record for a playback to a second participant in the meeting, upon request. A system and a non-transitory medium storing instructions to cause the system to perform the above method are also provided.
    Type: Grant
    Filed: August 1, 2019
    Date of Patent: September 21, 2021
    Assignee: Fuze, Inc.
    Inventors: Luke Surazski, Elias Sardonis, Jedidiah Brown
  • Patent number: 11095693
    Abstract: Methods and systems for recommending events during a media session are provided. In one aspect, a method includes monitoring communication streams of the session and analyzing data of the streams to detect at least one intent and at least one entity. The method includes determining, responsive to detecting the at least one intent, whether the at least one intent is a question or a task, and includes identifying, responsive to determining that the at least one intent is the question is associated with the at least one entity, presence information associated with the at least one entity. The method includes transmitting, during the session, responsive to determining that the at least one intent is the question associated with the at least one entity and based on the presence information, an in-session recommendation to initiate an event associated with the at least one entity. Systems and machine-readable media are also provided.
    Type: Grant
    Filed: February 12, 2020
    Date of Patent: August 17, 2021
    Assignee: Fuze, Inc.
    Inventors: Clement Wehrung, Luke Surazski
  • Patent number: 11079910
    Abstract: A computing device may send a request to a telephony server over a network to initiate a call with a telephony device, and may output for display a graphical user interface (GUI). A first process executing at the computing device may provide a first one or more call controls in the GUI for controlling the call. A second process executing at the computing device may provide a second one or more call controls in the GUI for controlling the call. In response to receiving user input indicative of a selection of a call control from the first one or more call controls to perform an action for the call, the second process may update the second one or more call controls based at least in part on the action to be performed.
    Type: Grant
    Filed: February 6, 2019
    Date of Patent: August 3, 2021
    Assignee: Fuze, Inc.
    Inventors: Clement Wehrung, Jedidiah Brown
  • Patent number: 11070606
    Abstract: Routing a communication from a first computer system, through a network, to a second computer system, may include determining whether a route through the network meets a metric, and assigning an output address of the first computer system and an input address of the second computer system based on whether the route meets the metric. The communication may be sent from the output address of the first computer system and received at the input address of the second computer system.
    Type: Grant
    Filed: December 23, 2019
    Date of Patent: July 20, 2021
    Assignee: Fuze, Inc.
    Inventors: Julian Wray West, Jason Paul Jeffords, Darryl Dietz, Rajesh K. Mishra
  • Patent number: 11005829
    Abstract: Various aspects of the subject technology related to systems and methods for providing secure end-to-end data encryption between devices. In one aspect, a method includes encrypting data for a sending device using an encryption key. The encryption key is not stored on a server. The method includes decrypting the encrypted data transmitted from the sending device to a receiving device using a decryption key. The decryption key is also not stored on a server.
    Type: Grant
    Filed: October 16, 2017
    Date of Patent: May 11, 2021
    Assignee: Fuze, Inc.
    Inventors: Keith Johnson, Julio Viera, Joao Santos
  • Patent number: 10999555
    Abstract: Various aspects of the subject technology relate to systems, methods, and machine-readable media for meeting room control. The method includes receiving, through a mobile device of a user, a request to access a meeting, the meeting comprising one or more meetings. The method also includes receiving, from the mobile device of the user, a request to toggle a control mode for the meeting, the control mode comprising an interface for the meeting, the interface displayed through the mobile device. The method also includes receiving instructions regarding controlling functions of the meeting through the interface on the mobile device, the functions comprising at least one of muting all meeting participants, promoting a speaker, recording the meeting, sharing the meeting, or transferring the meeting. The method also includes applying the instructions to the functions of the meeting.
    Type: Grant
    Filed: June 1, 2020
    Date of Patent: May 4, 2021
    Assignee: Fuze, Inc.
    Inventors: Richard Mautino, Aaron Evans, Clement Wehrung
  • Patent number: 10904311
    Abstract: Methods and systems for managing media quality of a collaboration are provided. In one aspect, a method includes determining whether first and at least second clients are associated with a first and second identified location, respectively, that are associated with a first set of discovered constraints calculated from monitoring first parameters of at least one previous collaboration session associated with the first identified location and with a second set of discovered constraints calculated from monitoring second parameters of at least one previous collaboration session associated with the second identified location, respectively.
    Type: Grant
    Filed: June 28, 2019
    Date of Patent: January 26, 2021
    Assignee: Fuze, Inc.
    Inventors: Luke Surazski, Clement Wehrung
  • Patent number: 10887549
    Abstract: A system may send content to be shared in an online meeting between a plurality of computing devices to each of the plurality of computing devices. The system may receive, from a computing device associated with a presenter role in the online meeting from the plurality of computing devices, indications of interactions with the content. The system may, in response to receiving the indications of the interactions, send one or more commands to each of the plurality of computing devices other than the computing device to synchronize presentation of the content at each of the plurality of computing devices other than the computing device according to the interactions with the content by the computing device.
    Type: Grant
    Filed: February 5, 2019
    Date of Patent: January 5, 2021
    Assignee: Fuze, Inc.
    Inventors: Clement Wehrung, Jedidiah Brown
  • Patent number: 10877980
    Abstract: Various aspects of the subject technology related to systems and methods for mapping communication content based on topic analysis to determine user knowledge scores. A system may be configured to receive communication content including spoken and non-spoken content. The system may convert spoken content to non-spoken content and a data set of the communication content may be generated. The system may construct a generative statistical model identifying a list of topics in the data set. The generative statistical model may also identify the topic percentage of words in the data set that are associated with a given topic. The system may generate a communication content graph identifying user nodes and word edges. The system may calculate a topic strength for each word edge and determine a user knowledge score for each user associated with each identified topic. The system may output the user knowledge score.
    Type: Grant
    Filed: December 10, 2018
    Date of Patent: December 29, 2020
    Assignee: Fuze, Inc.
    Inventors: Stephen Bronstein, Diana Ye
  • Patent number: 10873668
    Abstract: A method for originating and terminating services in a unified communication platform is provided. The method includes receiving, from a local market intermediate carrier, a request for a communication between a subscriber of a public network and an end-user endpoint in a local network, associated with an end-user phone number. The method includes creating a lease for an address anchor in a pool of addresses, receiving, in a proxy server from a carrier gateway server, a communication request from the end-user phone number to the address anchor, and establishing a communication channel to the address anchor. The method includes replacing, in the communication channel, a “from” header with a phone number of the subscriber of the public network, and a “to” header with the end-user phone number. A system and a non-transitory, computer-readable medium storing instructions to perform the above method are also provided.
    Type: Grant
    Filed: July 2, 2020
    Date of Patent: December 22, 2020
    Assignee: Fuze, Inc.
    Inventors: Aaron Evans, Luis Teixeira, Andres Sanchez Pascual
  • Patent number: 10839355
    Abstract: Methods and systems for intelligently joining a conference are provided. The method includes matching a user with contact details comprising at least one of name, email address, phone number, user ID, and/or enterprise of the user. The method also includes verifying an identity of the user when a confidence score exceeds a predetermined threshold. The method also includes searching calendar data for a meeting involving the user based on the contact details of the user, the meeting scheduled proximate to a local time of the user. The method also includes joining the user to the meeting via an audio conferencing service based on the calendar data.
    Type: Grant
    Filed: January 16, 2020
    Date of Patent: November 17, 2020
    Assignee: Fuze, Inc.
    Inventors: Aaron Evans, Julio Viera, Lukasz Surazski
  • Patent number: 10834147
    Abstract: Methods and systems for controlling a communication device using a web-based unified communication platform are provided. In one aspect, a method includes receiving initial call status data from notification services. The method includes configuring bi-directional data binding between the platform and call servers. The method also includes generating a call initiation request by providing parameters associated with the first communication device to the call servers and transmitting the call initiation request to the first communication device. The method also includes connecting, in response to the first communication device accepting the call initiation request, the first communication device to the platform to facilitate a call to a second communication device. The method also includes receiving updated call status data associated with the call.
    Type: Grant
    Filed: March 22, 2019
    Date of Patent: November 10, 2020
    Assignee: Fuze, Inc.
    Inventors: Clement Wehrung, Jedidiah Brown
  • Patent number: 10812653
    Abstract: Methods are provided for routing communications between different recipients at an entity having access to a shared communication log and using presence information. The methods include receiving a communication from a user to an entity by a primary recipient at a call center for the entity, obtaining identifying information for the user, storing a communication log regarding the communication of the user, identifying a current presence of a secondary recipient for the entity, transferring the communication from the primary recipient to the secondary recipient in response to the presence identification of the secondary recipient indicating the secondary recipient is accessible, updating the communication log with information regarding the transfer from the primary recipient to the secondary recipient, and providing the communication log to the secondary recipient during the communication between the first user and the primary recipient or secondary recipient.
    Type: Grant
    Filed: March 5, 2020
    Date of Patent: October 20, 2020
    Assignee: Fuze, Inc.
    Inventors: Lukasz Surazski, Julio Viera, Keith Johnson
  • Patent number: 10798191
    Abstract: A method including identifying an interaction between two parties, the interaction hosted by a remote server, is provided. The method includes identifying a first mode from a provider for the interaction by the two parties from multiple modes provided by the remote server, and obtaining, from the remote server, an identification for each of the parties, the identification being associated with the mode. The method includes identifying a duration of the interaction for each of the at least two parties and associating the interaction with an asynchronous interaction in a second communication mode from a second provider having a common identification with one of the parties. The method includes storing, in a database, a record of the interaction event that includes the first mode, the identification for each of the at least two parties, and the duration of the interaction for each of the at least two parties.
    Type: Grant
    Filed: April 2, 2018
    Date of Patent: October 6, 2020
    Assignee: Fuze, Inc.
    Inventors: John Walter, Keith Johnson, Christina Roberts, Jeff Larimer, Andrew Roberts
  • Patent number: 10764232
    Abstract: Methods for predicting preferred communications patterns are provided. In one aspect, a method includes receiving a request from a first user to initiate communication with a second user by a first communication method, determining a communication preference hierarchy of the second user based on a plurality of factors concerning the second user, wherein the plurality of factors include a presence state, selecting a second communication method from the communication preference hierarchy, wherein the second communication method is preferred over the first communication method in the communication preference hierarchy, and in response to the request from the first user, providing a recommendation to the first user to communicate with the second user by the second communication method. Systems and machine-readable media are also provided.
    Type: Grant
    Filed: October 3, 2017
    Date of Patent: September 1, 2020
    Assignee: Fuze, Inc.
    Inventors: Leopoldo E Yanes, Hadi Chemaly, Michael Affronti, Jedidiah Brown, Keith Johnson
  • Patent number: 10708441
    Abstract: A method for originating and terminating services in a unified communication platform is provided. The method includes receiving, from a local market intermediate carrier, a request for a communication between a subscriber of a public network and an end-user endpoint in a local network, associated with an end-user phone number. The method includes creating a lease for an address anchor in a pool of addresses, receiving, in a proxy server from a carrier gateway server, a communication request from the end-user phone number to the address anchor, and establishing a communication channel to the address anchor. The method includes replacing, in the communication channel, a “from” header with a phone number of the subscriber of the public network, and a “to” header with the end-user phone number. A system and a non-transitory, computer-readable medium storing instructions to perform the above method are also provided.
    Type: Grant
    Filed: January 29, 2019
    Date of Patent: July 7, 2020
    Assignee: Fuze, Inc.
    Inventors: Aaron Evans, Luis Teixeira, Andres Sanchez Pascual
  • Patent number: 10645088
    Abstract: A method for receiving a first signal from a first client device, the first signal indicative of a first user activity is provided. The method includes receiving a second signal from a client device, and storing the first signal and the second signal in an activity history log associated with the first user. The method includes determining, by a server, a presence status of the first user, configuring a presence indicator for the first user based on the presence status, and receiving, from a second user, a request for the presence indicator for the first user. The method includes validating the request from the second user and providing the presence indicator for the first user to the second user. A system and a non-transitory, computer readable medium storing instructions to perform the above method are also provided.
    Type: Grant
    Filed: April 2, 2018
    Date of Patent: May 5, 2020
    Assignee: Fuze, Inc.
    Inventors: Leopoldo Yanes, Alan Sapede, Julio Viera, Clément Wehrung