Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A system controller for operating one or more controllable devices in dependence upon commands received from a mobile device includes a first communication interface for receiving a command from the mobile device and a second communication interface for receiving a message from a controllable device. One or more processors are configured to determine whether the mobile device that sent the command is authorized to operate a target controllable device to which the command pertains, and generate a command identifier for identifying the command, and send an instruction corresponding to the command and including the command identifier to the target controllable device when the mobile device is authorized to operate the target controllable device. The system controller replies to a pending command identified by a particular command identifier with a response indicating transaction complete when the message from the controllable device acknowledges the particular command identifier.

Abstract: A bandwidth management system includes a plurality of queues respectively corresponding to a plurality of zones. An enqueuing module receives network traffic from one or more incoming network interfaces, determines a belonging zone to which the network traffic belongs, and enqueues the network traffic on a queue corresponding to the belonging zone. A dequeuing module selectively dequeues data from the queues and passes the data to one or more outgoing network interfaces. When dequeuing data from the queues the dequeuing module dequeues an amount of data from a selected queue, and the amount of data dequeued from the selected queue is determined according to user load of a zone to which the selected queue corresponds.

Abstract: A system includes a storage device for storing details of a plurality of reservations of a hospitality establishment. A particular reservation includes a set of reservation-specific settings affecting behavior of the computer network at the hospitality establishment during the reservation. The settings may include a registered device setting for affecting behavior of a computer network at the hospitality establishment toward a user device having a specified device identifier. The system further includes a clock unit for tracking time, and a system controller coupled to the computer network and having access to the storage device and the clock unit. The system controller automatically configures one or more network components of the computer network when a start time of the particular reservation is reached in order to activate the reservation-specific settings.

Abstract: One or more processors are configured to associate a first local IP address with a computer while the computer is connected to a first network access node thereby providing the computer with access to a network. The first local IP address is one of a plurality of local IP addresses used on the network. The one or more processors monitor transmissions received from the first network access node to determine when the computer requests an Internet transaction. When the computer requests an Internet transaction, a first one of the globally unique IP addresses is associated with the first local IP address thereby allowing the computer to conduct the Internet transaction. The first globally unique IP address is disassociated from the first local IP address after termination of the Internet transaction and is then available for association with any of the local IP addresses used on the network.

Abstract: A hospitality media system includes a plurality of set-top boxes (STBs) coupled to a radio frequency (RF) coax network. Each STB has an identifier for identifying the STB. A content source broadcasts media content to the STBs utilizing the RF coax network and an update server distributes software data to the STBs. The software data causes a particular STB to perform a media function customized for the particular STB according to the identifier of the particular STB.

Abstract: A system for integrating modules of computer code may include a sandbox validator for receiving a first module and verifying that the first module complies with one or more sandbox constraints. A computing device may execute the first module within a runtime environment. A module integrator may operate within the runtime environment for receiving a request from the first module to access a service provided by a second module and only allowing the first module to access the service when the first module is authorized to access the service according to a service authorization table. The sandbox validator may ensure the first module correctly identifies itself when requesting a service provide by another module and that the first module includes runtime policing functions for non-deterministic operations. A service authorizer may generate an authorization policy for the first module, which is sent to the computing device along with the first module.

Abstract: A client device in a distributed system sends a request to a server via a network and receives a service time duration from the server. The service time duration corresponds to time that the server spent servicing the request. A processor of the client device compares the service time duration with a dynamically generated service time threshold, and automatically issues one or more alert messages to a network operation center (NOC) when the service time duration is greater than the service time threshold. The service time threshold is dynamically calculated according to historic service time durations received from the server for a plurality of previous requests sent by the client device. The service time threshold is dynamically calculated according to historic service time durations of only previous requests of a same type as the request, where the previous requests sent by the client device are of a plurality of types.

Abstract: Systems and methods are described for off-site user access control to communications services via a site-based communications network. Embodiments operate in context of sites, each having one or more site-based networks in communication with external networks via one or more on-site routers. User devices are provided with controlled access to those external networks via wired or wireless connections between those user devices and the site based networks. In some embodiments, on-site routers maintain route maps that indicate which user devices are authorized. Standard routing functions are used so that traffic from authorized devices is routed normally, while traffic from unauthorized devices is automatically forwarded to an off-site (e.g., cloud-based) authentication system. As devices become remotely authenticated, the off-site authentication system can remotely update route maps of the on-site routers to add those devices.

Abstract: An interface gateway interfaces between a first device and a second device serving a hospitality establishment. The first device is one of a property management system (PMS) and a guest service device, and the second device is the other of the property management system (PMS) and the guest service device. One or more communication ports perform data communications with the first device and the second device. One or more processors receive a message from the first device, determine that the message is in a first format, convert the message from the first format to an internal data structure, parse the message in the internal data structure to determine that the message is applicable to the second device, determine that the second device supports a second format, convert the message from the internal data structure to the second format, and send the message in the second format to the second device.

Abstract: A hospitality media system includes a media system controller and a plurality of media devices located in a plurality of rooms and coupled to the media system controller. Each room has one or more in-room media devices located therein for performing a media function. A connection port allows a user of a room to establish data communications between the media system controller and a guest device. The media system controller is coupled to the connection port and configured to catalogue guest content available on the guest device to thereby form a guest content list, associate the guest content with one or more associated rooms at least including the user's room, and perform the media function utilizing content selected from the guest content list only on the in-room media devices located within the one or more associated rooms.

Abstract: Users store information relevant to first responders in the event of an emergency. When a user later places an emergency call, the user's emergency information is automatically made available to the public-safety answering point operator handling the call. Hotel personal are notified of the call and may listen to and break in to the ongoing call in order to assist. A reverse 9-1-1 broadcast enables hotel personnel to quickly notify guests of an emergency situation via in-room and mobile phones. In the event that police need to conduct surveillance on a target location, the onsite PBX server reconfigures phones within the vicinity of the target location to operate in an open mode and records the audio/visual information received. An incoming call to a hotel room from the PSAP is automatically connected to the in-room phone even if other incoming calls not from the PSAP are being screened by front desk.

Abstract: A cleared sites list includes one or more hostname descriptors. A firewall includes rules associated with a cleared IP list including cleared IP addresses, and permits transfer of a cleared HTTP request from a user device to a cleared destination IP address that matches one of the cleared IP addresses. A controller examines a non-cleared HTTP request from the user device to a non-cleared destination IP address that does not match one of the cleared IP addresses, and acts as a transparent proxy between the user device and the non-cleared destination IP address when a destination host header of the non-cleared HTTP request matches a hostname descriptor of the cleared sites list. The controller further acts as a transparent proxy between the user device and the non-cleared destination IP address when a referrer header of the non-cleared HTTP request matches a hostname descriptor of the cleared sites list.

Abstract: Methods and apparatus are described for providing digital content to televisions or other devices having media playback capabilities over a network infrastructure using virtual set top boxes (VSTBs).

Abstract: An apparatus for automatic client device location detection includes a controller module configured to receive first network traffic transmitted on a computer network of a hospitality establishment from a known location within the hospitality establishment. The controller module is further configured to query one or more network components of the computer network to determine a source access-node from which the first network traffic originated, and store a mapping of the source access-node to the known location in the storage device. The controller module is further configured to receive second network traffic transmitted on the computer network by a client device at the hospitality establishment, query the one or more network components of the computer network to determine that the second network traffic originated from the source access-node, and automatically determine the client device to be at the known location according to the mapping in the storage device.

Abstract: A system for aggregate monitoring Internet Protocol television (IPTV) channel activity across user-based groups of private computer networks includes monitoring servers for monitoring private networks. Each private network has a monitoring server operable to receive multicast stream information from at least one switch on the private network, the multicast stream information indicating which ports of the at least one switch are joined to one or more multicast streams. A central server stores information associating users with a group of one or more of the private networks. The central server receives a request from a remote device via the WAN, determines the group of private networks associated with the requesting user, automatically generates a set of IPTV channel activity statistics according to only the statuses collected for each private network in the group associated with the requesting user, and sends the set of statistics to the remote device.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A system includes a storage device for storing details of a plurality of reservations of a hospitality establishment. A particular reservation includes a set of reservation-specific settings affecting behavior of the computer network at the hospitality establishment during the reservation. The settings may include a registered device setting for affecting behavior of a computer network at the hospitality establishment toward a user device having a specified device identifier. The system further includes a clock unit for tracking time, and a system controller coupled to the computer network and having access to the storage device and the clock unit. The system controller automatically configures one or more network components of the computer network when a start time of the particular reservation is reached in order to activate the reservation-specific settings.

Abstract: A hospitality establishment includes guest rooms having media devices installed therein. Each guest room has one or more in-room media devices for providing a pay-per-use media function. A media system controller dynamically associates a credit corresponding to a monetary value with a particular guest room in response to an occurrence of a first event, configures an in-room media device of the particular guest room to indicate the credit associated with the particular guest room and allow a guest of the particular guest room to utilize at least an amount of the credit toward an order of the pay-per-use media function, activates the pay-per-use media function on at least one of the in-room media devices of the particular guest room in response to a received order, and decreases the credit associated with the particular guest room according to the amount of the credit utilized toward the received order.

Abstract: A server is deployed on a network and manages operation of a plurality of server instances each with a virtual frame buffer. A client establishes a connection with the server at a start of a session. The server allocates a server instance to the client and a user interface application renders a corresponding graphical user interface to the virtual frame buffer of the allocated server instance. The server forwards updates of the graphical user interface from the virtual frame buffer to the client, where at least some of the updates include transparency information for blending the graphical user interface with additional visual information at the client. When the session is complete the server reclaims the server instance allocated to the client. In-room device requirements in guest rooms of a hospitality establishment are thereby minimized while providing enhanced user interface performance. Locations in other applications include private residences and businesses.