Abstract: A wireless broadcasting device, systems including the device, and methods of programming and using the device are disclosed. The wireless broadcasting device is powered using power over Ethernet and can be used to provide proximity-based capabilities to devices that otherwise do not have such functions.

Abstract: A communications system is configured to facilitate communication via a plurality of communication types and comprises at least one queue monitor. The system is configured to determine a number of users on hold in a queue for each of the communication types, to compare the determined number of users on hold to a configurable threshold value for each communication type and, when the number of users on hold in a queue for a first communication type exceeds a threshold value for the first communication type, to send a notification to one or more of the users on hold in that queue, the notification comprising an option to switch to an alternative communication type.

Abstract: Methods and systems for creating and managing electronic communications are disclosed. Exemplary methods can compress and encrypt meeting information and encode the compressed and encrypted meeting information into a uniform resource locator (URL) for transmission between one or more devices and a conferencing server.

Abstract: An example method of blockchain-enabled peer-to-peer communications is provided. The method is implemented in a communications system employing a peer-to-peer call network to provide communications capabilities between endpoints (nodes) of the call network. The system supports a distributed ledger system which enables the propagation of signaling data to initiate communications between nodes and for recording call data to provide an open, tamper-resistant log of activity on the network. Further, the system supports decentralized applications executable at nodes of the call network to customize call handling based on user preferences. In particular, the system may further support a distributed file system associated with the call network to store internal state data of the decentralized applications. The decentralized applications may thus be executed on individual, relevant nodes of the call network (i.e. relevant to the communications channel).

Abstract: A method and system matching experts or potential experts with an agent request for an expert are disclosed. Exemplary systems include an expert term extraction engine, an agent term extraction engine, and a matching engine to compare agent request terms to the expert terms from the expert term extraction engine and to determine whether there is a match or a potential match between the agent request terms and the extracted expert terms.

Abstract: Methods and systems for determining a context of recorded audio information and for verifying authenticity of an audio recording are disclosed. Exemplary methods can include mixing signals from the audio communication with metadata modulated using a carrier wave.

Abstract: A method and system for transmitting, reviewing, and analyzing mixed-media communications are disclosed. The system includes one or more databases to store information in multiple formats. The information in multiple formats can be reviewed using a single application on a device for easy review and analysis of the mixed media communications.

Abstract: A method and system for converting speech to tones and transmitting the tones to another device are disclosed. The method can include determining when a communication is initiated, automatically launching a speech-to-tone application on the communication device, determining when pre-defined words are spoken, performing one or more of converting the pre-defined words to a signal comprising a tone using the communication device and converting a stored key sequence to a signal comprising a tone using the communication device, and transmitting the signal to another device. The system can include one or more devices to perform the method.

Abstract: Devices, systems and methods for communications that include social media clients are provided. In particular, a server operates a virtual client for communicating with clients of a social media server. The server receives a call request associated with a directory number of a call server, the call request to initiate a call associated with the directory number and a given client of the social media server. The server conducts the call by controlling: the virtual client to communicate with the given client, via the social media server; and the virtual client to communicate with a communication device associated with the directory number, via the call server. The server may also facilitate exchange of status updates between a given client of the social media server and the call server. The server may also facilitate calls between respective clients of different social media servers.

Abstract: An electronic communication method and system are disclosed. Exemplary methods include using the second communication device, determining a presence of a first communication device, based on the step of determining the presence of the first communication device, using a cloud service, connecting the first communication device to the electronic communication, and using the cloud service, connecting the second communication device to the electronic communication. Exemplary methods and systems can provide a way to automatically extract meeting access information and seamlessly launch and/or log a user/participant into an electronic communication.

Abstract: A method and system for assisting a user in preparing a response to an electronic communication, such as an email, are disclosed. The system includes a context analyzer, a context repository, a sentential template repository, and an auto-draft builder. The auto-draft builder uses information from the sentential template repository and context repository to prepare a proposed response to the electronic communication.

Abstract: A system and method for detecting a start and end of section keystrokes, measuring a section time between the start and end of section keystrokes; aggregating the measured section time with previously measured section times; comparing the aggregate of the measured section times with a section target time; and sending an alert when a difference between the aggregate of the measured section times and the section target time is greater than a predetermined threshold.

Abstract: Systems and methods for the generation of job-specific contact centers are disclosed. The system may enable customers to generate a contact center during a job bidding phase and/or during pendency of the job. The contact center may enable communications between the customer and one or more contractors. The generated contact center may be both customer specific and job specific. The contact center may include any suitable communication technology, including an interactive voice response (IVR) system.

Abstract: A portable voice unit communications via a communication device is provided. A controller of the communication device establishes, using a transceiver, a wireless connection with a portable voice unit. The controller receives, via an input device, a selection of a given audio accessory from a plurality of audio accessories, the communication device acting as a communication hub between the portable voice unit and the plurality of audio accessories. The controller provides, between the portable voice unit and the wireless connection, a voice call. The controller connects, to the given audio accessory, the voice call.

Abstract: A method and system for distributing communication devices across a cluster of network nodes are disclosed. The method and system can use call statistics information to determine which node within the cluster to use to register one or more communication devices. The system and method can additionally periodically review such information and register the communication devices to other nodes based on the information.

Abstract: Devices, systems and methods for communications that include social media clients are provided. In particular, a server operates a virtual client for communicating with clients of a social media server. The server receives a call request associated with a directory number of a call server, the call request to initiate a call associated with the directory number and a given client of the social media server. The server conducts the call by controlling: the virtual client to communicate with the given client, via the social media server; and the virtual client to communicate with a communication device associated with the directory number, via the call server. The server may also facilitate exchange of status updates between a given client of the social media server and the call server. The server may also facilitate calls between respective clients of different social media servers.

Abstract: Systems and methods for determining and displaying nearby communication devices are disclosed. The systems and methods allow a user to easily determine nearby communication devices from which or to which a communication can be transferred. In addition, exemplary systems and methods allow a user to easily transfer a communication from a first device to a second device.

Abstract: Devices, systems and methods for communications that include social media clients are provided. In particular, a server operates a virtual client for communicating with clients of a social media server. The server receives a call request associated with a directory number of a call server, the call request to initiate a call associated with the directory number and a given client of the social media server. The server conducts the call by controlling: the virtual client to communicate with the given client, via the social media server; and the virtual client to communicate with a communication device associated with the directory number, via the call server. The server may also facilitate exchange of status updates between a given client of the social media server and the call server. The server may also facilitate calls between respective clients of different social media servers.

Abstract: A method and device for reviewing audio content are provided. The method includes using a digital assistant on a device to review audio content (e.g., recorded audio information and/or text converted to speech) in a preferred tone and/or at a preferred rate. The digital assistant can also provide video, images, and/or web links during playback of the audio information to further assist a listener.