Patents Assigned to NCR
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Patent number: 12086843Abstract: Dynamic and Customized web pages provided by a search engine to link to a retailer's online site are redirected to an integration platform when activated within a browser from search results of a user search. The integration platform segments the web pages into a plurality of sub links that when detected from the activation, which resulted in the browser redirection to the integration platform, cause specific retailer services to be accessed by the integration platform and customized information and services provided to the user within the browser.Type: GrantFiled: October 14, 2022Date of Patent: September 10, 2024Assignee: NCR Voyix CorporationInventors: Om Prakash Sharma, Sandeep Reddy Chennu, Rajesh Goud Marka, Praveena Kollipara, Joanna Ruth Nelapudi, Soumya Satt, Aditya Sharma
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Patent number: 12086774Abstract: Disclosed here are systems and methods for providing an integrated retail platform. The systems and methods can include receiving, by a computing device comprising a processor, a configuration data for a plurality of service terminals. The systems and methods can include computing device receiving updated configuration data for the plurality of service terminals. The computing device can transmit the updated configuration data to the plurality of service terminals.Type: GrantFiled: June 8, 2021Date of Patent: September 10, 2024Assignee: NCR Voyix CorporationInventor: Ritesh Kumar Sahai
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Patent number: 12088699Abstract: During pairing between a connecting device and a server, cryptographic information of the connecting device is mapped to symbols and displayed, in a random sequence, on the connecting device. An operator, who is authorizing the connecting device to establish a trusted connection to the server, is provided the symbols in a different sequence from the random sequence. The operator is asked to put the symbols into the random sequence, a candidate validation code is generated from the operator-provided sequence and confirmed by the connecting device when an actual validation code generated by the connecting device for the random sequence matches the candidate validation code. The entropy/effort entered by operator is smaller than entropy of the underlying cryptographic information, but the full extent of the underlying cryptographic information is reliably verified by the operator action.Type: GrantFiled: June 30, 2022Date of Patent: September 10, 2024Assignee: NCR Voyix CorporationInventors: Michal Kovac, Jirí Hanika, Michal Jirous, Dominik Skoda
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Patent number: 12086797Abstract: Audio/speech-based and text-based interactions between a transaction terminal and a user conducting a transaction are provided. In an embodiment, the terminal may establish a direct wireless connection to a user-operated device or an indirection wireless connection to the user-operated device through a proxy device. In an embodiment, the wireless connection is automatically established through a different out-of-band wireless communication between the terminal and the user-operated device. In an embodiment, text-based data for the transaction are provided over a second simultaneous wireless connection that is different from the wireless connection associated with providing the audio/speech data. In an embodiment, audio/speech data provided from the user during the transaction are enhanced for security and are filtered for accuracy using audio-based processing and/or image-based processing. In an embodiment, a speech-to-text and text-to-speech interface for a transaction at the terminal is provided.Type: GrantFiled: March 14, 2019Date of Patent: September 10, 2024Assignee: NCR Atleos CorporationInventors: Phil Noel Day, Grant A. McNicoll, Gary James Mitchell, Andrew David Monaghan
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Patent number: 12083675Abstract: Real-time images of individuals and items on shelves of a store are analyzed for behaviors of the individuals and stocking levels of the items on the shelves. An autonomous Collaborative Robot (COBOT) is dispatched to aid the individuals based on the behaviors. The COBOT also restocks the shelves with the items when the stocking levels fall below predefined thresholds. The COBOT may be dispatched remotely or activated autonomously based on the behaviors or the stocking levels. In an embodiment, the COBOT aids individuals by retrieving items from shelves that are unable to be reached by the individuals.Type: GrantFiled: October 22, 2019Date of Patent: September 10, 2024Assignee: NCR Voyix CorporationInventors: Anand Chanduri, Jamal Mohiuddin Mohammad
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Patent number: 12080041Abstract: Cameras capture time-stamped images of predefined areas. Individuals and items are tracked in the images. Occluded items detected in the images are preprocessed to remove pixels associated with occluded information and the pixels remaining associated with the items are cropped. The preprocessed and cropped images are provided to a trained machine-learning algorithm or a trained neural network trained to classify and identify the items. Output received from the trained neural network provides item identifiers for the items that are present in the original images.Type: GrantFiled: February 9, 2021Date of Patent: September 3, 2024Assignee: NCR Voyix CorporationInventors: Brent Vance Zucker, Adam Justin Lieberman
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Patent number: 12079746Abstract: A distributed collaboration interface interacts with a workflow system. A job of the workflow system comprises a series of tasks. Each task of a single job may be performed via the collaboration interface by multiple principals. When a first principal is performing a first task of the job through a first instance of the distributed collaboration interface, second principals performing second tasks of the job may view but may not modify the first task. Moreover, second instances of the distributed collaboration interface associated with the second principals update in real time to lock the first task from being modified by the second principals as soon as the first principal obtains control of the first task within the first instance of the collaboration interface.Type: GrantFiled: December 15, 2020Date of Patent: September 3, 2024Assignee: NCR Voyix CorporationInventors: Nazmu M. Nazarali, Rhonda Lee Henderson, Craig Steven Miller, Saptak Arun Neve
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Publication number: 20240289643Abstract: An enterprise's data source relevant to their customers is obtained at predefined intervals of time. The data is processed through classification machine learning models (MLMs) and labeled with features. The labeled data is provided as input to an attrition predicting MLM and one or more lists are provided as output identifying customers likely to leave the enterprise and customers with a high likelihood of remaining with the enterprise when provided an incentive to do so. The one or more lists are provided to enterprise interfaces and/or promotion systems for mitigating customer attrition. In an embodiment, results for the attrition predicting MLM are compared against results predicted by a Recency, Frequency, Monetary (RFM) analyzer in view of subsequent actual observed results for the customers with the enterprise. A continuous feedback loop for retaining the attrition prediction MLM is processed based on the comparison to improve the prediction MLM's F1 accuracy metric.Type: ApplicationFiled: February 28, 2023Publication date: August 29, 2024Applicant: NCR Voyix CorporationInventors: Pragya Tripathi, Yanxin Ye, Brij Hareshbhai Rokad, Dharamendra Kumar
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Patent number: 12073694Abstract: Cash trapping at an Automated Teller Machine (ATM) is detected in real time. One or more images from one or more cameras are analyzed. The camera(s) is/are focused overhead of the ATM or on a cash slot of a dispense module for the ATM. The images are analyzed for determining one or more of whether the dispenser module is authentic, whether the cash slot opened or did not open when it should have opened for a cash withdraw, whether visual features of the dispense module have changed over a configurable period of time, and whether hands, gestures, and actions of a person present at the ATM indicate that cash trapping is taking place at the ATM. When cash trapping is detected at the ATM a variety of automated actions are processed, such as shutting down the dispense module, shutting down the ATM, notifying a financial institution, and/or notifying legal authorities.Type: GrantFiled: March 23, 2023Date of Patent: August 27, 2024Assignee: NCR Atleos CorporationInventors: Christopher John Costello, Matthew Robert Burris, Caleb Wayne Martinez, Jodessiah Sumpter, Gregory Joseph Hartl
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Patent number: 12067453Abstract: A code associated with a managed device is scanned by a mobile device operated by service personnel. The code at least comprises an identifier for managed device. A current geographical location of the mobile device and the code are provided to a cloud/server. The location is associated with the managed device and updated or added to a shared private blockchain ledger. The shared private blockchain ledger shared between one or more enterprises and one or more service organizations. In an embodiment, the managed device dynamically generates the code and presents the code on a display associated with the managed device for scanning by the mobile device.Type: GrantFiled: October 14, 2022Date of Patent: August 20, 2024Assignee: NCR Voyix CorporationInventor: Micah Scott
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Patent number: 12066846Abstract: Current temperatures for an enclosure of a media handling device are monitored and managed using threshold temperature values. When a current temperature deviates below a threshold temperature value, commands are sent to modules of the device to start and idle their motors causing heat to be generated from current flowing to the motors. The heat radiates within the enclosure raising the current temperature. When the current temperature reaches a second threshold temperature value for the enclosure, second commands are sent to the modules of the device to stop idling their motors causing heat within the enclosure to dissipate and lowering the current temperature for the enclosure.Type: GrantFiled: September 29, 2022Date of Patent: August 20, 2024Assignee: NCR Atleos CorporationInventors: Paul David Rutherford, Adam Delaney Boyd, Donald Iain MacInnes, He Ren
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Patent number: 12062236Abstract: Video frames from a video are compressed into a single image or a single data structure that represents a unique visual flowprint or visual signature for a given activity being modeled from the video frames. The flowprint comprises a computed summary of the original pixel values associated with the video frames within the single image and the flowprint is specific to movements occurring within the video frames that are associated with the given activity. In an embodiment, the flowprint is provided as input to a machine-learning algorithm to allow the algorithm to perform object tracking and monitoring from the flowprint rather than from the video frames of the video, which substantially improves processor load and memory utilization on a device that executes the algorithm, and substantially improved responsiveness of the algorithm.Type: GrantFiled: September 26, 2022Date of Patent: August 13, 2024Assignee: NCR Voyix CorporationInventors: Joshua Migdal, Vikram Srinivasan
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Patent number: 12056758Abstract: Items are identified from one or more catalogues and images of the items are obtained. A dynamically rendered Virtual Reality (VR) store is constructed from the images and from images of objects/structures associated with a store. The item images that populate the VR store can be customized to a given customer and/or a given store. A VR session is established with a customer within the VR store, the item images can be selected, examined, and purchased during the session by the customer as the customer navigates through the VR store. Specialized rooms during the VR session allow the customer to interact in real time with other customers shopping via other VR sessions. The customer and other customers are rendered as avatars within the specialized room. A designated avatar or automated chatbot provides automated and real time assistance to the customer during the VR session.Type: GrantFiled: April 30, 2021Date of Patent: August 6, 2024Assignee: NCR Voyix CorporationInventors: Kip Oliver Morgan, Theodore Chen, Geoffrey Dodd, May Hu, Karhan Jones, Raheel Jooma, Kelli Lee
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Patent number: 12056501Abstract: A method, a computing device and a computer program is disclosed. A method comprises receiving, from a module comprising first executable software that is executable on one or more processors of a computing device, first data indicative of at least one class of peripheral device connectable to the computing device, whereby each class is associated with a plurality of predetermined peripheral devices and providing a software container element that contains second executable software that is executable on said one or more processors of the computing device, whereby the software container element is associated with peripheral device connection data that enables the software container element to have access to and communicate with each peripheral device of the plurality of predetermined peripheral devices associated with each class.Type: GrantFiled: September 21, 2022Date of Patent: August 6, 2024Assignee: NCR Voyix CorporationInventor: Simon Waterman
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Patent number: 12056682Abstract: When change back is due to a customer at a transaction terminal after a cash payment made by the customer during checkout, a code is generated and rendered on a display of the terminal. The customer captures the code with a camera of a customer-operated device causing a mobile application to launch on the device requesting that the customer designate how the customer wants the change back to be provided. The customer can select a loyalty wallet, a digital wallet, and/or a donation wallet for transferring some or all of the change back. The designated amount of the change back is transferred to the customer-selected wallet(s) and any remaining cash bills still due to the customer as remaining change back is provided to the customer and the transaction concludes at the terminal.Type: GrantFiled: April 29, 2021Date of Patent: August 6, 2024Assignee: NCR Voyix CorporationInventors: Joshua Michael Armstrong, Rajan Babu Vesangi
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Patent number: 12058256Abstract: A system and method for operating a terminal such as an automated teller machine or other type of self-service terminal having a primary partition of a hard disk encrypted with a disk encryption key (DEK). At the initial installation and after every boot, a pre-boot manager encrypts the DEK with a new key encryption key (KEK) and then splits the encrypted DEK into a plurality of encrypted DEK parts. The pre-boot manager next stores the plurality of encrypted DEK parts in randomized storage locations on an unallocated portion of a hard disk and encrypts a list of the randomized storage locations of the plurality of encrypted DEK parts with the KEK and storing the encrypted list in a location on the unallocated portion of the hard disk. Finally, the pre-boot manager stores the KEK, optionally in an obfuscated format, in a location on the unallocated portion of the hard disk.Type: GrantFiled: February 15, 2022Date of Patent: August 6, 2024Assignee: NCR Alleos CorporationInventors: Anthony Edward Roper, Kerry E. Archibald, Gameelah Ghafoor
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Patent number: 12050721Abstract: Boot firmware of a terminal sets a lock password on a hard disk drive of the terminal to lock the hard disk drive from access. The password is obfuscated in boot variables or stored separately on a server independently of the terminal. During subsequent boots of the terminal, the firmware de-obfuscates the password from the boot variables or obtains the password from the server and provides the password to the hard disk drive, which causes the hard disk drive to unlock for operation with the terminal following the subsequent boots.Type: GrantFiled: December 22, 2022Date of Patent: July 30, 2024Assignee: NCR Atleos CorporationInventors: Kerry Elissa Archibald, Graham Flett, Anthony Edward Roper
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Patent number: 12051032Abstract: A pre-staged or in-person provided order is received from a customer location. Order details are sent to a fulfillment terminal and items associated with the order are prepared or collected. The items are loaded into an autonomous device. The autonomous device plans a route from its current location to the customer location and the autonomous device navigates from its current location to the customer location using the route. The customer is verified at the autonomous device and a secure bin is unlocked by the autonomous device. The customer removes the items associated with the order from the unlocked secure bin, and the autonomous device navigates back to its original location within an enterprise.Type: GrantFiled: May 16, 2019Date of Patent: July 30, 2024Assignee: NCR Voyix CorporationInventors: Matthew Robert Burris, Jodessiah Sumpter
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Patent number: 12050586Abstract: An import job associated with a data store update is inspected and schemas associated with target data tables that are to be updated with update data are analyzed. Referential integrity issues associated with foreign keys in the target tables are identified in the update data. The update data is broken into three portions, a first portion that is guaranteed to not have a referential integrity issue, a second portion this is known to have a referential integrity issue, and a third portion that cannot be determined at this stage of processing. The import job is modified to update the corresponding target tables with the first portion of the update data while the second and third portions are not updated to the target data base tables but a custom message is recorded in fields associated with the second and third portions that describes the issue for subsequent review/resolution.Type: GrantFiled: June 29, 2020Date of Patent: July 30, 2024Assignee: NCR Voyix CorporationInventor: Ji{circumflex over (r)}í Hanika
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Patent number: 12045867Abstract: Images of an unknown item picked from a store are processed to produce a cropped image. The cropped image is processed to produce a brightness/perspective corrected image, and the brightness/perspective corrected image is processed to produce a low-resolution final image. Image features of the low-resolution final image are extracted and compared against known item features for known items to identify an item code for a known item.Type: GrantFiled: August 27, 2021Date of Patent: July 23, 2024Assignee: NCR Voyix CorporationInventor: Yoshitaka Utsumi