Patents Assigned to Nice Systems Ltd.
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Publication number: 20080195387Abstract: A method and apparatus for determining whether a speaker uttering an utterance belongs to a predetermined set comprising known speakers, wherein a training utterance is available for each known speaker. The method and apparatus test whether features extracted from the tested utterance provide a score exceeding a threshold when matched against one or more of models constructed upon voice samples of each known speaker. The method and system further provide optional enhancements such as determining, using, and updating model normalization parameters, a fast scoring algorithm, summed calls handling, or quality evaluation for the tested utterance.Type: ApplicationFiled: October 19, 2006Publication date: August 14, 2008Applicant: NICE SYSTEMS LTD.Inventors: Yaniv ZIGEL, Moshe WASSERBLAT
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Publication number: 20080189171Abstract: A method and apparatus for automated categorization of an interaction between a member of an organization and a second party. The method comprises defining one or more criteria and one or more categories, wherein each category relates to a combination of one or more criteria. The criteria involve data extracted from the interactions as well as external data. Each interaction is checked against the criteria, and is then assigned to one or more categories according to the met criteria. An optional evaluation of the categorization step, and improvement of the categorization if the evaluation results fall below a threshold are disclosed.Type: ApplicationFiled: February 1, 2007Publication date: August 7, 2008Applicant: Nice Systems Ltd.Inventors: Moshe Wasserblat, Oren Pereg, Tsvika Rabkin, Dvir Hofman, Ilan Kor, Ilan Yossef
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Publication number: 20080181417Abstract: A method and apparatus for segmenting an audio interaction, by locating anchor segment from each side of the interaction, iteratively classifying additional segments into one of the two sides, and scoring the resulting segmentation, If the score result is below a threshold, the process is repeated until the segmentation score is satisfactory or until a stopping criterion is met. The anchoring and the scoring steps comprise using additional data associated with the interaction, a speaker thereof, internal or external information related to the interaction or to a speaker thereof or the like.Type: ApplicationFiled: January 25, 2006Publication date: July 31, 2008Applicant: NICE SYSTEMS LTD.Inventors: Oren Pereg, Moshe Waserblat
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Publication number: 20080154609Abstract: A fraud detection method for generating a first fraud or fraud attempt probability, within an at least one captured or recorded interaction, is provided. The method comprises a scoring step for scoring an at least one voice belonging to an at least one tested speaker in the at least one captured or recorded interaction against an at least one voice print within an at least one entry in a voice print collection, the scoring step generating an at least one probability that the at least one voice in the captured or recorded interaction belongs to an at least one second speaker associated with the at least one voice print, said at least one probability represents the probability that the at least one captured or recorded interaction is fraudulent; and an auditing step for auditing the at least one probability and the at least one captured or recorded interaction.Type: ApplicationFiled: February 29, 2008Publication date: June 26, 2008Applicant: Nice Systems, Ltd.Inventors: Moshe Wasserblat, Barak Eilam, Oren Pereg, Ilan Kor
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Publication number: 20080152122Abstract: A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case all alert can be generated for one or more calls.Type: ApplicationFiled: December 20, 2006Publication date: June 26, 2008Applicant: NICE SYSTEMS LTD.Inventors: Yizhak Idan, Moshe Wasserblat, Offer Hassidi
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Publication number: 20080148397Abstract: A method and apparatus for web based mail lawful interception. The method and apparatus enable the detection and automatic analysis of web based mail interactions out of all intercepted web pages. The method and apparatus use and possibly generate scripts for identifying a web page as comprising a web mail message, and scripts for analyzing the web mail messages.Type: ApplicationFiled: October 26, 2006Publication date: June 19, 2008Applicant: NICE SYSTEMS LTD.Inventors: Daphna LITVIN, Adam WEINBERG
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Patent number: 7386105Abstract: An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.Type: GrantFiled: May 27, 2005Date of Patent: June 10, 2008Assignee: Nice Systems LtdInventors: Moshe Wasserblat, Barak Eilam, Oren Pereg, Ilan Kor
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Patent number: 7346186Abstract: The present invention is directed to various methods and systems for analysis and processing of video and audio signals from a plurality of sources in real-time or off-line. According to some embodiments of the present invention, analysis and processing applications are dynamically installed ill the processing units.Type: GrantFiled: January 28, 2002Date of Patent: March 18, 2008Assignee: Nice Systems LtdInventors: David Sharoni, Hagai Katz, Yehuda Katzman, Doron Girmonski
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Patent number: 7333445Abstract: Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.Type: GrantFiled: December 12, 2001Date of Patent: February 19, 2008Assignee: Nice Systems Ltd.Inventors: Tomer Ilan, Eran Halbraich, Ilan Yosef
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Publication number: 20080040110Abstract: An apparatus and method for detecting an emotional state of a speaker participating in an audio signal. The apparatus and method are based on the distance in voice features between a person being in an emotional state and the same person being in a neutral state. The apparatus and method comprise a training phase in which a training feature vector is determined, and an ongoing stage in which the training feature vector is used to determine emotional states in a working environment. Multiple types of emotions can be detected, and the method and apparatus are speaker-independent, i.e., no prior voice sample or information about the speaker is required.Type: ApplicationFiled: August 8, 2005Publication date: February 14, 2008Applicant: NICE SYSTEMS LTD.Inventors: Oren Pereg, Moshe Wasserblat
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Patent number: 7305082Abstract: The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.Type: GrantFiled: May 8, 2001Date of Patent: December 4, 2007Assignee: Nice Systems Ltd.Inventors: Avishai Elazar, Ilan Freedman
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Patent number: 7240328Abstract: A method and system for creating distributed applications without programming is disclosed. A Connection Editor interacts with an interface manager attached to each program in the visual development system. The interface manager allows connections to be made using the Connection Editor between the compatible properties of disparate programs by a visual process. Upon connection, the interface manager automates data flow between disparate properties without requiring any additional programming. Furthermore, the interface manager allows for dynamic properties to be exposed based on the run-time discovery of data.Type: GrantFiled: August 20, 2002Date of Patent: July 3, 2007Assignee: NICE Systems Ltd.Inventors: Stephen Beckett, Santino Lamberti, Todd Palmer, Becky Beckett, Henry Yoder, Ray Donnelly, Danny McDougald, Donald House
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Publication number: 20070122003Abstract: System for identifying a threat associated person among a crowd in a protected area, the system including an expert system network, and a supervising system coupled with the expert system network, the expert system network including a plurality of local expert systems, each of the local expert systems being associated with a respective one of a plurality of surveillance fields within the protected area, each the local expert systems being coupled with a plurality of data acquisition systems of various types, each of the data acquisition systems acquiring threat related data and marking related data respective of selected persons among the crowd within the respective surveillance field, each the local expert systems determining a respective local threat level for every one of the selected persons within the respective surveillance field, according to the threat related data and the marking related data, the supervising system coordinating the operation of the local expert systems, the supervising system receivType: ApplicationFiled: January 9, 2005Publication date: May 31, 2007Applicants: ELBIT SYSTEMS LTD., NICE SYSTEMS LTD.Inventors: Uri Dobkin, Moti Shabtai, Igal Dvir, Ariel Zilberstein
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Publication number: 20060268847Abstract: An apparatus for Voice over IP capturing in a network, comprising: a data receiver, tapping the network and configured to receive at least one data packet transmitted in the network, a VoIP identifier, associated with the data receiver, configured to determine if the received data packet is a VoIP data packet qualifying for forwarding to a capture device, and a forwarder, associated with the VoIP identifier, configured to forward a copy of the qualifying VoIP data packet to at least one capture device, and to forward the received data packets back to the network.Type: ApplicationFiled: June 15, 2006Publication date: November 30, 2006Applicant: Nice Systems Ltd.Inventors: Eran Halbraich, Reuven Knoll, Leon Portman, Yariv Lenchner, Gal Yachil
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Publication number: 20060227719Abstract: A method or apparatus for managing monitoring of packet data traffic of a packet switched telephony trunk connection, such as an IP trunk, wherein the data packets identify ports but monitoring is based on extension lines and the like. A mapping unit is used for obtaining mapping data that relates ports to respective individual connections or extension lines. A packet duplication unit copies data traffic from the trunk, and an associative access unit either stores or allows direct use of the data via the mapping information.Type: ApplicationFiled: February 1, 2006Publication date: October 12, 2006Applicant: Nice Systems Ltd.Inventor: Eran Halbraich
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Publication number: 20060133624Abstract: An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.Type: ApplicationFiled: December 17, 2003Publication date: June 22, 2006Applicant: Nice Systems Ltd.Inventors: Moshe Waserblat, Gili Aharoni, Aviv Bachar, Barak Eliam, Ilan Freedman
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Patent number: 7010106Abstract: A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as “a recording device” for the purposes of clarity only and without any intention of being limiting. The recording device is a participant in the IP multimedia session, although preferably the recording device only receives data for recording and/or otherwise monitoring the session. Therefore, the IP multimedia session is preferably a multi-user session, such as a “conference call” for example, even if data is being provided for recording from only one of the participants in the session.Type: GrantFiled: August 28, 2001Date of Patent: March 7, 2006Assignee: Nice Systems Ltd.Inventors: Hagay Gritzer, Ilan Freedman, Ilan Yosef, Danny Shporer
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Patent number: 7010109Abstract: A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as “a recording device” for the purposes of clarity only and without any intention of being limiting. The recording device is a participant in the IP multimedia session, although preferably the recording device only receives data for recording and/or otherwise monitoring the session. Therefore, the IP multimedia session is preferably a multi-user session, such as a “conference call” for example, even if data is being provided for recording from only one of the participants in the session.Type: GrantFiled: March 14, 2005Date of Patent: March 7, 2006Assignee: Nice Systems Ltd.Inventors: Hagay Gritzer, Ilan Freedman, Ilan Yosef, Danny Shporer
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Patent number: 6959079Abstract: A monitoring system for monitoring agent telephonic interactions with customers and a method thereof is provided. The system may comprise a voice logger to receive and record audio of a telephone call received by the agent, a screen logger to receive and record video screen data associated with interactions of the agent with a computer during the telephone call and an event manager to determine whether the interactions meet at least one predefined monitoring condition.Type: GrantFiled: February 19, 2003Date of Patent: October 25, 2005Assignee: Nice Systems Ltd.Inventor: Avishai Elazar
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Publication number: 20050123115Abstract: A system and method for recording and/or otherwise monitoring IP multimedia sessions. The present invention features a recording and/or monitoring device, referred to hereinafter as “a recording device” for the purposes of clarity only and without any intention of being limiting. The recording device is a participant in the IP multimedia session, although preferably the recording device only receives data for recording and/or otherwise monitoring the session. Therefore, the IP multimedia session is preferably a multi-user session, such as a “conference call” for example, even if data is being provided for recording from only one of the participants in the session.Type: ApplicationFiled: March 14, 2005Publication date: June 9, 2005Applicant: NICE SYSTEMS, LTD.Inventors: Hagay Gritzer, Ilan Freedman, Ilan Yosef, Danny Shporer