Abstract: A system and method for adaptively managing frame size in a wireless multihop network is disclosed. In one embodiment, a packet is transmitted from a source to a destination. A acknowledgement packet is received and a successful acknowledgement packet counter is incremented if the acknowledgement packet arrives prior to a time-out of a timer. A frame size is increased if the successful acknowledgement packet counter reaches a specified value. If the acknowledgement packet arrives after the time-out of the timer, the successful acknowledgement packet counter is reset and the frame size is decreased. These procedures can be repeated until the frame size is greater than or equal to a maximum frame size or less than or equal to a minimum frame size.

Abstract: A method for controlling establishment of a communication channel between a service provider terminal of a contact centre and a service request terminal is disclosed. The method comprises responding to receipt of a request to establish the communication channel by: a) determining whether a licence for a media type associated with the communication channel is allocated to the service provider terminal; b) if a licence is determined to be allocated to the service provider terminal, allowing establishment of the communication channel; c) if a licence is determined not to be allocated to the service provider terminal, determining availability of a licence from a pool of licences; d) if a licence is determined not to be available, refusing establishment of the communication channel; and e) if a licence is determined to be available, allocating the licence to the service provider terminal and allowing establishment of the communication channel.

Abstract: System and method for seamless roaming over scalable wide area Wireless LAN networks (WAWLAN) with clientless mobile subscribers. A preferred embodiment comprises a wireless gateway (WG) coupled to one or more access points in a wireless network to form a wireless cluster (WC), a network access gateway (NAG) coupled to a wired network, and a switch coupled to the WG and the NAG. Each wireless cluster is a Wireless LAN Network (WLAN) with homogenous or heterogeneous network architecture. The WG detects mobile nodes in a wireless cluster and tracks mobile node location in the wireless cluster. The NAG is an anchor point for mobile nodes in the WAWLAN and maintains a fixed source of information about each mobile node regardless of their mobility. The switch provides connectivity between the NAG and the WG. Seamless roaming across Wireless LAN network boundary by mobile subscribers without requiring special mobility enabling client software.

Abstract: The present invention relates to a method of generating neighbor lists in a radio communication network comprising user terminals and base stations defining sectored or omnidirectional radio cells, where communication between user terminals and base stations is arranged to take place over radio channels. The method comprises the steps of: (a) receiving radio channel measurements from at least some of the user terminals; (b) creating a first table by using the measurements received from the user terminals, the first table comprising for at least some of the user terminals the corresponding radio channel measurement in relation to different radio cells; (c) processing the first table to generate a cell coupling matrix indicative of a radio coupling figure between different pairs of cells in the network; and (d) for a certain cell obtaining a neighbor list by determining the radio channel neighbors to be the cells of which the coupling figure with the cell in question is greater than a given threshold.

Abstract: Many types of contact center are arranged such that communications between contact center agents and customers or other end users are contingent upon, or dependent upon, successful operation of the contact center itself. However, if the contact center is not working for any reason, contacts cannot be directed between agents and end users. This is addressed by directing contacts between an end user and contact center agents, without the need for operation of the contact center itself. In order to achieve this a plurality of associations between contact center agent addresses and the contact center address are made, stored and prioritised at a communications network node.

Abstract: A method for timing phase recovery including the steps of first, estimating an open-eye sequence of a received signal, second, estimating a channel response using the open-eye sequence, and third, correlating the estimated channel response with an ideal channel response to determine the peak correlation location. The peak correlation location corresponds to the recovered timing phase. A system including means for estimating an open-eye sequence of a received signal, a channel estimator and a correlator is also provided. The channel estimator is used for estimating a channel response using the open-eye sequence and the received signal. The correlator is used for correlating the estimated channel response with an ideal channel response to determine the peak correlation location, the peak correlation location corresponding to the recovered timing phase.