Abstract: A dictation system that allows using trainable code phrases is provided. The dictation system operates by receiving audio and recognizing the audio as text. The text/audio may contain code phrases that are identified by a comparator that matches the text/audio and replaces the code phrase with a standard clause that is associated with the code phrase. The database or memory containing the code phrases is loaded with matched standard clauses that may be identified to provide a hierarchal system such that certain code phrases may have multiple meanings depending on the user.

Abstract: A passive, non-amplified audio switch for a computer telephony system is provided. The passive, non-amplified audio switch provides a first telephone jack to receive audio in and send audio out to a first user. The passive, non-amplified audio switch provides a second telephone jack to receive audio in and send audio out to a second user. The passive, non-amplified audio switch further provides audio out and receives audio in from a voice platform, which transcribes audio using a speech to text engine. The passive, non-amplified audio switch provides that audio in from the second user is always provided to the voice platform for transcription.

Abstract: A passive, non-amplified audio switch for a computer telephony system is provided. The passive, non-amplified audio switch provides a first telephone jack to receive audio in and send audio out to a first user. The passive, non-amplified audio switch provides a second telephone jack to receive audio in and send audio out to a second user. The passive, non-amplified audio switch further provides audio out and receives audio in from a voice platform, which transcribes audio using a speech to text engine. The passive, non-amplified audio switch provides that audio in from the second user is always provided to the voice platform for transcription.

Abstract: The present invention provides a data device to speech service bridge. The bridge allows packet-based devices, such as, for example, the PDA and 2.5/3G cellular phone, to access voice services.

Abstract: The technology of the present application provides a method and apparatus to managing resources for a system using voice recognition. The method and apparatus includes maintaining a database of historical data regarding a plurality of users. The historical database maintains data regarding the training resources required for users to achieve an accuracy score using voice recognition. A resource calculation module determines from the historical data an expected amount of training resources necessary to train a new user to the accuracy score.

Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server connected such that the dictation manager can select a dictation server to transcribe audio from the client station. A job queue at the dictation manager holds the queues the audio to be provided to the dictation servers. The dictation manager reviews all jobs in the job queue and send audio with a user profile matching a user profile already uploaded to the dictation server regardless of whether the matching audio is next in the job queue. If alternative audio has been pending over a predetermined amount of time or has a higher priority, the alternative audio is sent to the dictation server.

Abstract: A computer-implemented method for simplifying the pasting of textual transcriptions from a transcription engine into an application is described. An audio file is sent to a transcription engine. A textual transcription file of the audio file is received from the transcription engine. The textual transcription file is automatically loaded into a copy buffer. The textual transcription file is pasted from the copy buffer into an application.

Abstract: A computer-implemented system and method for evaluating the performance of a user using a dictation system is provided. The system and method include receiving a text or transcription file generated from user audio. A performance metric, such as, for example, words/minute or errors is generated based on the transcription file. The performance metric is provided to an administrator so the administrator can evaluate the performance of the user using the dictation system.

Abstract: The technology of the present application provides a method and apparatus to manage speech resources. The method includes detecting a change in a speech application that requires the use of different resources. On detection of the change, the method loads the different resources without the user needing to exit the currently executing speech application. The apparatus provides a switch (which could be a physical or virtual switch) that causes a speech recognition system to identify audio as either commands or text.

Abstract: The technology of the present application provides a method and apparatus to allow for dynamically updating a language model across a large number of similarly situated users. The system identifies individual changes to user profiles and evaluates the change for a broader application, such as, a dialect correction for a speech recognition engine, as administrator for the system identifies similarly situated user profiles and downloads the profile change to effect a dynamic change to the language model of similarly situated users.

Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server networked such that the dictation manager selects a dictation server to transcribe audio from the client station. The dictation manager selects one of a plurality of dictation servers based on conventional load balancing and on a determination of whether the user profile is already uploaded to a dictation server. While selecting a dictation server or uploading a profile, the client may begin dictating, which audio would be stored in a buffer of dictation manager until a dictation server was selected or available. The user may receive in real time or near real time a display of the textual data that may be corrected by the user to update the user profile.

Abstract: The technology of the present application provides a speech recognition system with at least two different speech recognition engines or a single engine speech recognition engine with at least two different modes of operation. The first speech recognition being used to match audio to text, which text may be words or phrases. The matched audio and text is used by a training module to train a user profile for a natural language speech recognition engine, which is at least one of the two different speech recognition engines or modes. An evaluation module evaluates when the user profile is sufficiently trained to convert the speech recognition engine from the first speech recognition engine or mode to the natural language speech recognition or mode.

Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server connected such that the dictation manager can select a dictation server to transcribe audio from the client station. A job queue at the dictation manager holds the queues the audio to be provided to the dictation servers. The dictation manager reviews all jobs in the job queue and send audio with a user profile matching a user profile already uploaded to the dictation server regardless of whether the matching audio is next in the job queue. If alternative audio has been pending over a predetermined amount of time or has a higher priority, the alternative audio is sent to the dictation server.

Abstract: The present invention provides a data device to speech service bridge. The bridge allows packet-based devices, such as, for example, the PDA and 2.5/3G cellular phone, to access voice services.

Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server networked such that the dictation manager selects a dictation server to transcribe audio from the client station. The dictation manager selects one of a plurality of dictation servers based on conventional load balancing and on a determination of whether the user profile is already uploaded to a dictation server. While selecting a dictation server or uploading a profile, the client may begin dictating, which audio would be stored in a buffer of dictation manager until a dictation server was selected or available. The user may receive in real time or near real time a display of the textual data that may be corrected by the user to update the user profile.

Abstract: A system to allow external applications to interact with an operating VXML browser include a VXML browser operating on a processor having a VXML interpreter. A control is operably interconnected between the external application and the VXML interpreter using a communication channel. The control inserts the commands into the VXML interpreter, which are processed by the VXML browser in a conventional manner to allow the external application to interact with the operating VXML browser.

Abstract: A system is provided for generating a standardized record relating to a customer encounter. The standardized record is compared subsequently or in real/near-real time to at least one standard of care protocol. Deviations between the standardized record and the standard of care protocol are recorded. In some instances, an alert may be provided to the service provider that the standard of care protocol has not been satisfied while the customer encounter is on-going.

Abstract: A system for generating health records with optimized insurance coding to maximize revenue is provided. The system provides an invoice coding engine that inspects the health care provider's documentation or notes, possibly in real time as s/he creates it, and matches the notes to generally accepted terms provided by, for example, Current Procedural Terminology database (CPT) and the International Statistical Classification of Diseases and Related Health Problems database (ICD) that correspond to acceptable insurance invoice codes. The invoice coding engine rank orders the generally accepted terms according to their reimbursable value, taking into account the patient's insurer, locality, and the like. The health record is subsequently submitted for invoicing.

Abstract: The present invention provides a data device to speech service bridge. The bridge allows packet-based devices, such as, for example, the PDA and 2.5/3G cellular phone, to access voice services.

Abstract: A system to allow external applications to interact with an operating VXML browser include a VXML browser operating on a processor having a VXML interpreter. A control is operably interconnected between the external application and the VXML interpreter using a communication channel. The control inserts the commands into the VXML interpreter, which are processed by the VXML browser in a conventional manner to allow the external application to interact with the operating VXML browser.